Never been involved with bailiffs before so very very worried. The situation is as follows (will try to be as brief as possible) and relates to a parking ticket apparently levied on my husband in Lambeth in Dec 13.
Dec 13 - parking ticket issued although not found on my husband's vehicle, and he was displaying what he understood to be a valid parking scratch card at the time. Poor quality photos obtained from Lambeth do show the scratch card as well as the parking ticket (which was not there by the time my husband returned to his vehicle).
Notice to Owner sent Jan 14 to old address
Charge certificate sent Feb 14 to old address
Notice of debt registration sent Apr 14 to old address
Warrant of execution sent May 14 to old address
We moved to our present address in Aug 13 after living in temporary accommodation following sale of our old address mentioned above in April 13. Present address uninhabitable from May till the August due to building works. Husband sent off V5 and driving licence to DVLA in May for updating but they lost the docs and husband had to complete new forms, matter only resolved and vehicle re-registered in Feb 2014.
Notice of enforcement from Equita bailiffs dated 1 July received at our present address on 19 July but not opened till 20th. First we had heard of the matter and my husband contacted Equita immediately spoke to an individual who told him he had 7 days in which to contact council to make representations before any further action would be taken. He has this individual's name.
Further letter from Equita dated 21 July received. Husband contacted Equita who would not even allow him opportunity to pay had he wanted to and said he had to deal direct with bailiff appointed. Husband called and texted mobile number provided multiple times (can be evidenced via phone records) but never received any response. He checked number more than once with Equita to make sure he had the right details.
In despair following searches on web we found details of stopping the bailiffs and details of the TEC. Contacted them in morning of 14 Aug as we were going on holiday following day and completed and filed forms TE7 and TE9 that day. Confirmation received via email timed 15.40 on 14 August and our understanding was that forms received prior to 4pm would be processed same day and details provided to council and bailiffs same day, so that enforcement would ceased immediately pending investigation. Costs per Equita at that time were £127 for the parking ticket plus £75 bailiff fee.
Husband called Equita mid morning of 14th Aug to say he still unable to get in touch with bailiff. Equita said this bailiff no longer assigned to husband's case and did not know who it would be passed to. Husband wanted to get in touch with whichever bailiff dealing with case to make sure they were aware of filing with TEC so nothing should be done whilst we were on holiday. Equita would not take any details to provide to new appointed bailiff and said husband would just have to wait for the bailiff to get in touch with him when appointed.
We left for holiday mid morning on 15 August and had received no communication from any bailiff at all, either in person or by phone.
Returned from holiday to find a slip of paper posted through the door, UNDATED, stamped 'Enforcement notice'. Threatening further action if we did not contact bailiff within 24 hours. We left message straight away on mobile no provided to say TE7 and TE9 received by TEC on 14 Aug and nothing should be done till outcome determined. Bailiff answer phone message says he will not make calls to mobiles. My husband is only contactable on mobile during business hours as he is self employed working on different sites. He can only be contacted on our house landline evenings and weekends.
The Notice of Enforcement added a further fee of £235 onto the fees already charged as above. How, given that the TE7 and TE9 were received by TEC on 14 Aug and we did not receive any bailiff visits certainly before we left for holiday on 15 Aug, was the bailiff entitled to visit our home and charge a huge additional fee when action was supposed to be suspended.
What on earth do we do now?
Any help much appreciated, we are so worried about what the bailiff will do next if he is prepared to make enforcement visits when enforcement is supposed to have been stopped. Needless to say atmosphere at home is stressed to say the least and the end of our holiday has ben ruined thanks to these people.
Very best LittleHen