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About stroudsco

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  1. The most unbelievable thing now! The finance company is starting this investigation, the dealer is apparently waiting for the report on the car and will not offer a refund at this stage. I thought I would have a dig around to see if there is any information about the company, he has done this before... A few stories the same as my friends, but get this. The dealer has put the car up for sale again, not only on his website but also on facebook, twitter, etc., I have taken a screen shot with the time and date, the car was advertised midday yesterday. Surely this can't b
  2. I meant 8 'weeks'. The dealer offered yesterday to buy the car back for £1,500 less and settle the finance. I have drafted an email for him to send saying that this is unacceptable and that he has already requested to reject the car under CRA. Also drafted an email again to finance company asking them to help, they requested the list of faults last week, and they were sent immediately by email.
  3. Cheers, So there's nothing else that can be done now? Just wait for up to 8 eights and beyond with no car or his money. He's going to have a turn, if thats the case.
  4. I don't know, it was £500, and £9,500 was cash. I can check, but would you not link it all together? I thought it creates more hassle for him, I know he's getting quite stressed over everything which is why I'm helping, he's got a young daughter and struggling to get her around, and you can imagine his partner is not over the moon with the situation. Does he just have to wait to hear if they will accept his request, as I said Close have said it could be eight weeks +
  5. Thanks dx100UK He paid £9,500 cash, £500 card and the rest finance; I said it's better to the claim back or would you suggest he claims the £500 from the card and then just £9,500 from the dealer. Saw him today, had to give him a lift somewhere! He had mentioned having to buy oil for the car, turns out that the first thing the dealer told him to do was check the oil. Apparently, it wasn't even registering on the dip rod thing; it does seem strange the dealer would say that when my friend had thought it was a gearbox/clutch problem. Is he entitled to any costs while h
  6. Hi, Wondered if anyone has any ideas on what to do next? Yesterday, he sent another letter to both the finance company and the dealer asking if they accepted to cancel the agreement under his consumer rights - short term reject, stating that they have the report and he is without a car or his money. The finance company asked for the report even though the dealer has had it five days; he sent it. The dealer responded mentioning the faults could be due to driver error and that the car had done nearly 200 miles, the dealer has said they will be in contact when they know more.
  7. Hi Dx100uk, Hope your well. He has chased the finance company by phone and email, they have said they will get back to him. I have made sure he copied the letters I wrote to close/complaints, close motor finance and the dealer. The dealer has come back quickly but seems to be stalling, I have clearly set up that he wants to cancel the agreement and have the deposit returned under the consumer rights act - right to reject. The dealer has said he wants an independent report before deciding what to do, again I said he has one. Here is a section from my last letter:
  8. Hi All, A friend of mine is having a problem that I'm helping with. He purchased a secondhand Mercedes sports car for £26,000 from what he considered a reputable car dealer (not main dealer)it was delivered Thursday 13th July 2017. They are FCA regulated (Ref No 658267 ) and a representative of (MBI) Limited (Ref No 312143) He paid £10,000 deposit cash and the rest on finance with Close, the first day he noticed problems which were reported the second day, he thought there were gearbox problems and noticed the active intelligent lights were not working. He was asked
  9. Thanks Ericsbrother, Didn't prattle on about a partial refund, that's the point of my post. - After six months had one sofa that started to fall apart - I asked for a £600 refund, if this was agreed I would take on responsibility for any future repairs on that sofa, the other sofa was ok at that point - They declined my offer, but DID send a £400 goodwill payment (I received £400) - Now both sofas are completely unusable I contacted them about the other sofa and tried to get resolution, was advised the £400 payment was a full and final settlement (not agreed by m
  10. HI BankFodder, Thanks for your reply today, we brought 2 x 3 seater sofas both are now unusable, and require completely recovering which is not viable based on the original purchase price. I had contact with the retailer when two cushions on one sofa had started to come apart - I tried to negotiate a £600 settlement on that sofa offering to take on future repairs. They refused but as they they couldn't replace (our first request) and wouldn't repair they sent a £400 goodwill payment which we received. Since both sofas have completely fallen apart in just over 12 months, I h
  11. Hi, I brought 2 sofas from Furniture Village on 20th December 2015 for the total price of £1000, they were on offer after being ordered by another customer and rejected on delivery due to a colour difference. We paid by debit card on the day but didn’t take delivery until the 5th January 2016, at the time we had a complete house refurbishment so stored them until early March 2016, 5 years’ warranty was standard then, now 10 years. In July 2016, we noticed the stitching coming apart on 2 seat cushions and on the sofas fame (one sofa), we called Furniture Village and asked the pro
  12. Happy New Year CAG! Just thought I would post an early 2017 update, had a letter from Lowell's asking for me to contact them urgently about the outstanding debt I'm obviously going to ignore it as we are now nearly 6 years from the court action in which they didn't act on my full defence and the matter was stayed. Hope everyone has a great 2017!
  13. Hi, Just an update, after a year of hassle, 8 months of warranty problems and 2 months trying to get a replacement.. .. on Friday a new iMac finally replaced my problamatic one, I wanted to run it a few days before posting anything, I can report with all the software now running on the new machine, I have had no problems at all. even though the new machine is the same spec - it runs three times quicker at least, we still didn't get to the actual problem of the old iMac, nearly everything was replaced under warranty in the end but still it
  14. Hi BankFodder, I agree, I called and let them know - they asked for a few days. I said no, they asked if I was going to claim under the consumer rights act, but I think the Apple 1 year warranty on the link above would be the better option, I have extended apple care today for 2 years, but reckon thats different coverage to the Apple 1 year warranty on the link you found, my one year ends Monday 5th Dec, should I advise them by mail that this is the intended ongoing route, they have said the dates don't matter as this is still attached to the complaint which was started in November.
  15. Hi, Looking at the link ( http://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html ) - under 'WHAT IS COVERED BY THIS WARRANTY?' it does state 'In the event of any defect in materials and workmanship, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.' Also I noted the following under 'WHAT WILL APPLE DO IN THE EVENT OF A WARRANTY CLAIM?' the following 'A replacement part or product or a repaired Apple Product assumes the remaining warranty of the original Appl
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