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  1. Hi i bought a very expensive watch from an online retailer couple of months ago and paid for it using V12 retails finance. 1 The watch was dispatched by them on the 19th of October 2018 however I received it after a failed delivery attempt on 24th October 2018. 2 After receiving the the watch I went on holiday for a few weeks and left the watch behind, I think it is at this point the watch stopped working or immediately before I came back. 3 On the 21st of November 2018 I notified the retailer that the product has become fault as its stopped working. 4 They advised me that
  2. Hi, I'd be grateful if anybody could give advise me on my rights for the following issue. I bought a pair of waterproof boots from a well-know firm that sells outdoor & rock climbing gear. The boots have developed cracks on the panel that runs around the shoe and is attached to the sole. The sole itself is fine. The boots however are no longer fit for purpose. I showed them to the shop assistant who told me that it's general wear and tear and there's nothing they can do about it. I asked if they could repair them and was told I could (buy) and try a tent rep
  3. Not sure if this is the right sub-forum, but would appreciate some advice regarding the following. My wife and I purchased some lighting from a specialist online/high street retailer a few months ago...which was done as follows. The company sell lights/lamps from various Manufacturers on their website, which are not bespoke in any way (they are not custom made/made to our specification...they are simply lamps/lights like any other customer could buy). After receiving an initial quote from the company via email for some items we were interested in, we changed the items a few t
  4. Hi Quick question. I was looking to buy some parts via a retailers online store. When I went to pay it showed the 2nd class postage charge, at the point of putting in my postcode (Scotland) it went from £1.95 to £3.95. Being as bit surprised it changed I put in a Nottingham postcode and it dropped back to £1.95, so was sure it was a location charge. I emailed the store and they have said Royal mail charge by both size/weight and location. I accept that is true for parcels, but I thought 1st & 2nd class post was by weight/size only? Thanks
  5. Hi I have the same problem with Argos, bought Hart of House Salsbury tan sofas, 100% "top"quality italian leather, delivered in december 2015, so only 15 months old. One of them blistered and peeled off on back rest, They sent castelan and told me that report proves that it is not manufacturing fault, I asked them to explain what the test was and this is what they said : " In simple terms, a rub test is the application of heat on the fabric (in this case leather), to check the prominence of natural oils (headoil) in the fabric/material. The lack of these oil can ca
  6. Long story short - may get longer later: My wife bought a vaping kit from a shop in Chester on the 2nd July this year. £50. Product is here: http://www.innokin.com/vaporizers/cool-fire-iv/ When I first got it, it seemed perfect, worked well, did what it was supposed to do. At the end of August it basically stopped working. Put it on bedside table before going to bed (pressed button 3 times to put on standby), woke up the next day and found it completely dead, nothing seemed to spur it back to life (charging, pressing buttons, checking physical on/off switch on bottom).
  7. Hi all, My brother has bought a used fold away wheelchair made by Careco, from a lady who bought it in Feb this year for her mother but she has since been put in a nursing home and could not use the chair anyway as she could not control it. My brother has emailed the company to enquire about transfer of the 12 month warranty and has been told that this is not transferable so he is not covered unless he bought it new from them. There was an additional insurance purchased by the buyer for 2 years at the cost of £209. He has enquired about transfer of this but been tol
  8. My girlfriend bought some hair extensions online but the colour did not match. They were sent back and a replacement was issued. However this was unsuitable also. The retailer quite clearly states on their website that refunds cannot be offered only a credit note. As they have nothing suitable as a replacement where does that leave my girlfriend? The replacement item by the way is unopened. I called on the retailer in person but they refused to make a refund.
  9. Good Morning I apologize if this isn't posted in the correct section. Long story short - my brother purchased a sofa from an online retailer, it was delivered cash on collection, couch was in 'boxes' - when opened the couch was badly damaged. Damage was reported within 5 minutes of delivery, the company ignored and blocked calls from my brother and have refused to do anything about it. We contacted them from a different number and managed to speak with someone who initially offered a refund less delivery (I quoted DSR - as this wasn't a return of unwanted, it was return of fault
  10. See attachment for full judgment A Retailer v Ms B and Ms K Approved Judgment 09.05.12.pdf
  11. Hi All, first post so please bare with me. we bought a Palram shed from an Amazon seller around 3 months ago. We set the shed up which was a painful task in itself, and where reasonably pleased with it although I did note that the plastic sides where somewhat flimsy and thin. Search Palram shed on Amazon 8ft x 6ft to see the product if needs be. Now in Preston where I live at the weekend we had very high winds and stormy conditions. Which shock horror, caused the shed to collapse! The whole thing came in on itself and the metal frame was contorted and bent.
  12. We ordered around 20 items (each with multiple parts) from a small online retailer. We didn't open the box to fit the parts until around 3 weeks after the order was received. It was at this time that we noticed that one of the items had a missing part to it. We called the retailer who supposedly 'remembered' checking all the items and was adamant that the part was definitely not missing upon dispatch. After much arguing, we sent the item in question back to the retailer and asked for a replacement to be sent out, this time with all parts included. Two weeks later we c
  13. hi, any advice on clarifying a small matter would be helpful. we bought a bed for our son from an online store. the bed was hardly used as was in spare room just before the one year warranty it broke. they sent him a part to fix it but it broke again, same fault as before . he got in touch with the retailer and after some back and fourth they have said not their problem and have given us the manufacturers details. are they right or should the retailer sort this out as we believe the bed is not fit for purpose any advice would be appreciated.
  14. Ok, I do hope i am not repeating whats been answered before, and a quick search has not thrown up anything. So a pair of Magnum boots, nearly £150 worth. 3 months of wear and the sole has nearly worn through and has split about a third of the way from the front, sideways across the sole. Is this considered just fair wear and tear. All other magnum and other (decent)boots i have had have lasted for donkeys without wearing through. I did two tours in a single pair of magnums but these ones havent lasted 3 months just knocking doors. They are genuine and purchased direct from magnum so
  15. High Street retailer PerfectHome has been fined for making some customers hand over their house keys before it delivered their purchases. PerfectHome is a rent-to-own business and has 67 stores across the UK. Hull magistrates court convicted the company of aggressive and misleading trading practices after more than 50 sets of house keys were found at the firm's store in the city. PerfectHome said it disagreed with the verdict and planned to appeal. It blamed a previous store manager for a "rogue practice" that was not company policy.
  16. On the 12th of June 2014, we made a purchase for the installation of a tracking device on a new caravan on 24th June 2014. Approximately 24 hours prior to installation, we contacted the supplier by phone to cancel as we decided not to purchase the caravan. The supplier refunded the money less £25 stating that the installer would bill them the £25 for the time booked. Surely under the new Consumer Contract Regulations the retailer has to give a full refund. I have contacted by email regarding cancellation which triggered the partial refund. I contacted th
  17. Not sure if i choose the correct place to post this thread,but i couldn't find anywhere more suitable to post it , if i made the wrong choice i'm sorry about that, The issue that i would like to make people aware of is with quidco and it's somewhat over zealous stance on what customer retailer reviews that they will publish, My review was regarding my personal experience having made a purchase through the quidco web site in order to get rewarded with a cash back, The retailer was RAC i purchased breakdown cover back in dec 2013, The cashback failed to track, I raised a cla
  18. Hi everyone, I bought an Asus gtx 670 graphics card in May 2012. Asus has a 3 year warranty on most of its electronics AFAIK and I bought it from Dabs.com. Now, Ive never been in a situation where its been so long after a component has failed but they do have a 3 year policy. I contacted asus (and I know they have a poor customer service rep) but fair dos to them, they got back quite quickly and this is what they sent me: But on Dabs website (they havent replied yet) it automatically instructs me to go contact the manufacturer. I can see a potential run around going on which I want
  19. Hi all, I'm looking for some advice regarding a 'used' printer I bought recently from a major online retailer. There were a number of printers of the same model advertised with separate 'add to basket' buttons. Icons next to each printer indicated which were fully functional and came with all accessories, software, manuals etc. Text description for some of the printers stated that no ink cartridges were supplied, others stated 'Customer return - item has been opened but is in excellent condition'. I purchased one of the printers whose icons indicated it was fully functional with
  20. Hi I pre-ordered some goods from http://www.black-eagle.co.uk in Auguest last year. You could order the item at a discount with the promise that it would be delivered a few months later. Well the date passed and I emailed then and found out it wasn't made yet. I did this every few weeks or so. I March I got an email saying "We are working through the orders and have decided to cancel and refund due to the delays. You will receive an update in the day day or so." I didn't get anything. Then I get: "It seems we are not able to process refunds after so long a period. Therefore
  21. Hi, I rececently ordered a keyboard and cable for my Andoid tablet from an online compny that specialise in the tablet's manufacturer. This was a month ago and it hasn't arrived. I ordered a case from the same company a year ago and it took about 3 weeks and had a Belgian postmark so I gave it a while this time. I e-mailed them a week ago and received a reply checking they had the correct address. They do. I heard nothing more since then despite an email requesting an update. It may be that they've resent my order but as it's been a while since I've heard from them I don't want to assume.
  22. More than 90 stores to close – but 171 shops and 1,675 jobs are being saved in pre-pack administration by owners of rival ScS Dreams, Britain's biggest beds retailer, has collapsed into administration with the loss of 400 jobs.More than 90 of its stores will be closed, but the remaining 171 shops, and 1,675 jobs, are being saved due to a £35m pre-pack administration with the owners of the rival bed and sofa company, ScS. The collapse of Dreams brings the total number of job losses in the retail sector to about 6,000 since the start of the year at failed firms including HMV, Jessops, Repub
  23. Hi, Last Friday (18/1/13) my 83yr old mother who suffers from vasculardimenture, an illness that effects the decision making process and short termmemory, was noticed in our local *&* store by there security team as"acting suspiciously" that is to say she had entered the store two orthree times in a short period of time. They called the police and by the timethey had arrived my mother had left the store. The police looked at all thecctv footage and could not detect any criminal activity and were leaving thestore when my mother returned once again. One of the PC's approached my mothera
  24. Hi All, In August this year bought a Triton Shower from Plumbworld and in the last few weeks noticed that the thermoslat has developed a fault. We have it on the highest setting and its only warm. Not a problem as SOGA under 6 months, will email, no phone number) and ask for a replacement. No, they reply, contact Triton who make the shower and get an engineer out. Well we know the problem and my contract is with you I reply, another email back, no got to get Triton engineer out. Now as its under six months old, I thought that FIT FOR PURPOSE comes to mind, cant find ceo e
  25. Hello, This is posted in another section specific to the retailer concerned. I am also posting it here (general) as I hope that my post will help others as well as others helping this post etc etc......... OK, i am not able to post links, so need to copy and paste: This link:legislation.gov.uk/uksi/2005/2705/made states the following: I have quoted the above to the retailer concerned who have stated they are unable to match the price of equivalent goods as it is not identical to th
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