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  1. I have a query, which I hope someone can help me with. In the Consumer Credit Sourcebook, under Section 7.15 about 'Statute barred debts', there are numerous references to paragraphs and annexes in the DCG. I am nigh on certain that this pertains to the 'Debt Collection Guidelines' formerly issued by the now defunct OFT. Unfortunately, the old OFT website is now completely dead, so I can't check this out there. I have searched elsewhere online, but any copies I have found don't fit with the paragraph numbers quoted in the Consumer Credit Sourcebook. I am assuming that I
  2. The latest issue of Ombudsman News has advice and case study decisions which could be useful for anyone thinking of re-claiming mis-sold packaged bank account fees. http://www.financial-ombudsman.org.uk/publications/ombudsman-news/112/112-packaged-accounts.html
  3. Got a case going with the dealer I purchased prestige second hand car from. 3 months after battling to resolve amicable, im considering rejecting under SOGA or pay for repairs then claim cost ans damages through small claims court. The car developed faults from day one. Some were repaired under warranty. Other issues I had to fork out for myself as they were deemed to fall outside warranty. New problems surfaced, all of which were again deemed outside warranty so they refused to repair. Fortunately I took down a timeline of every event, phone call, names of ppl I spoke to, etc...
  4. Just sending a removal of implied access letter to Moorshat after they turned up today at friends house. Luckily I was there and they got send packing after I laughed at the pathetic drip of a rep. Not sent a Removal of Rights letter for years. Are there any updated bits apart from the OFT bit?
  5. At first glance the letter I just received was a simply change of conditions to a basic Co-Op Cashminder account I've had for years. Then alarm bells started ringing. Back in 2006 the OFT decided that £12 was a MAXIMUM charge for standard bank charges like unpaid DD, overlimit and so on. The banks decided that £12 was the new rate, not a maximum, and have yet to prove the actual cost - hence people still reclaiming unlawful charges. Look at the copy letter and you'll see that the Co-Op intend to increase their unpaid item fee to £15. The seem to say that this is because the FCA is no
  6. Hi all, I'm about to prepare to submit a claim to Court in respect of Credit Card charges (over limit and late payment fees) incurred between 2001 and 2006. I have all my statements thanks to a Subject Access Request. NatWest have, obviously, refuted my claim thus far. However I'm particular interested in two paragraphs contained within their last letter to me on 3 July, which reads: "Following the publication of the OFT report in April 2006 Royal Bank of Scotland reduced its default charges to £12. Our charges of £12 are in line with the actual and estimated costs of default an
  7. Not sure if already posted but I believe this is good news for debtors all round http://www.oft.gov.uk/news-and-updates/press/2014/18-14
  8. The sometimes fraught relationship between leaseholders and their freeholders is going to be investigated by the Office of Fair Trading (OFT). The enquiry will look at the way freeholders charge for the management and maintenance of leasehold homes in England and Wales. The OFT will look at the behaviour of council and housing association freeholders as well as private ones. The enquiry will report by the end of 2014. The OFT estimates that there are about five million people in England and Wales living in flats they own as leaseholders
  9. Dear All I've been reading the various forums regarding this company from afar for the last few days. I have two payday loans which have been passed to MMF on 13 February and so have a personal interest. To give some background, I worked for a debt management company for ten years and so have relatively strong knowledge of the tactics employed by DCAs. This company seems to have stooped to new levels in terms of blatant disregard for acceptable debt collection practises. This morning I emailed the OFT summarising the complaints highlighted in this forum in the various threads. I hav
  10. Hopefully good news for Gym members at LA Fitness and Dave Whelan Sports (DWS) and those with other gyms whose Admin is handled by Harlands :- These gyms have agreed to make cancellations easier for folks when their circumstances change. See The OFT report here - http://www.oft.gov.uk/news-and-updates/press/2013/62-13 Extract from The OFT press release on 10th September :- The undertakings to the OFT from LA Fitness, DWS and Harlands Group include: * Extended rights for members to cancel their contracts early should their circumstances change in a way that makes attendance
  11. Hi, I've been getting spammed by text message and phonecall by Moorcroft. They didn't identify who they purchased the alleged debt from. They did leave a reference number in a text message, which allowed me to log into their website and submit a message along the lines of: "Your communication by text message and telephone will cease immediately, and you will contact me in writing. Failure to comply will put you in breach of the Protection from Harassment Act 1999, and s.127 of the Communications Act 2003. Any future communications will be recorded and logged to be used
  12. Hi all I decided to make a complaint to the Office of fair trade as I have learning difficulties and was constantly getting hounded by mmf asking for payment on a payday loan which I do not remember taking out so I told them I wished to see information re this so called loan including the original application and they have so far failed to provide it or information on the account it went in to I was then hounded with regular emails asking me to phone them which I told them no that they should make all contact with me by email as per oft guidance and that till I got this information I was not
  13. http://oft.gov.uk/news-and-updates/press/2013/60-13 'The OFT welcomes Amazon’s decision to end its price parity policy, which restricts its sellers from offering lower prices on other online sales channels, across its Marketplace in the European Union from 30 August 2013..... The OFT continues to monitor the online retail sector and may use its power to investigate such price parity policies at any time. Throughout its investigation, the OFT has co-operated closely with the German Federal Cartel Office, which has been running a parallel investigation into Amazon’s policy, and
  14. Hello, I have a general question about debt collection standards by electricity providers... The OFT provides guidance on debt collection which seems to only relate to debts collected under the Consumer Credit Act. Debts arising from the supply of electricity seem to be exempt from the act. So my question is, does anyone know whether there are any other acts of law or authoritative guidance regarding debt collection standards for electricity accounts? Kindest Regards FFP
  15. Six High Street furniture and carpet retailers have been accused of misleading their customers with fake prices. The Office of Fair Trading (OFT) said the stores had all advertised price cuts which were not genuine. In particular, they advertised reductions from previously higher prices, which tricked customers into thinking they were getting a bargain. Carpetright and the ScS chain are among the six being investigated. During its inquiries, the OFT said it found systematic examples of inflated "reference pricing". That is where a retailer claims the price "
  16. Don't know if this has been posted elsewhere but during a boring moment, I visited the OFT main site and found this. http://www.oft.gov.uk/business-advice/unfairterms/ And this link to the quick guide http://www.oft.gov.uk/sitepack/layouts/UTCCR/download-items/OFT1486.pdf While I appreciate the guidance is aimed at businesses, it can do no harm for consumers to be aware of it.
  17. Hi All I took out a Halifax Clarity Card as it often appears in moneysaving expert top picks for using abroad. Every holiday, I took my card and withdrew cash, repaying on return. I must say that the product is excellent and the rates and exchange rate are great. In January, I did a big trip and took over £1000 over ten days. Halifax dropped my credit limit to just above my balance. They wouldn't tell me why and eventually my credit limit was restored to a third of what it was. They did this on the last day of my trip and I was just lucky I didn't need any more cash. In
  18. Hi has anyone heard of this company before? I have googled them and found nada which is quite odd. This is in respect of a debt they have purchased from someone else and I have just got a solicitors letter about it, but I have had no contact from Cogent at all and need to get in touch with them. Any ideas? Thanks
  19. The Office of Fair Trading (OFT) has launched a study into the ‘quick house sale’ market due to concerns that homeowners are receiving much less than the value of their property. The regulator has asked more than 50 quick house sale firms to provide information on their business models and practices. It has also called on those people who have used these businesses to contact the OFT about their experiences. Quick house sale providers offer to buy a property or find a third party buyer quickly, usually at a discount from the full market value. But the OFT has voiced its concerns about th
  20. The OFT has launched an investigation into whether children are being unfairly pressured or encouraged to pay for additional content in 'free' web and app-based games, including upgraded membership or virtual currency such as coins, gems or fruit. Typically, players can access only portions of these games for free, with new levels or features, such as faster game play, costing money. As part of the investigation, the OFT has written to companies offering free web or app-based games, seeking information on in-game marketing to children. The OFT is also asking for parents and co
  21. Hey guys n gals. Does anyone else find that the CCregister isn't working? I've tried several searches on several browsers (mac and windows) and they all get stuck at 'waiting....'. The link I used is this one: http://www.oft.gov.uk/ConsumerCreditRegister Cheers A
  22. I have a repayment plan with Wonga. I pay £45 per month. I have paid three installments via standing order. There should technically be no problems as they have agreed it, and I am paying it with no problems. However they refuse to confirm they have rec'd the payments (I mailed to check the bank details from wonga as they are different to any I've ever seen posted in this forum) and they point blank have refused to let me know despite the (12) emails I have sent - they simply reply with the generic mail " please call us" Finally this morning they say they haven't had any payment
  23. 'The OFT today issued decisions finding that Mercedes-Benz and five of its commercial vehicles dealers infringed competition law and has imposed fines totalling over £2.8 million. Each of the five decisions relates to separate infringements that took place over different periods between March 2007 and January 2010, involving different parties. The nature of the infringements varies but all contain at least some element of market sharing, price co-ordination or the exchange of commercially sensitive information.' http://oft.gov.uk/news-and-updates/press/2013/30-13
  24. 23/13 19 March 2013 Online payday lender, MCO Capital Limited ('MCO'), has had its consumer credit licence revoked by the OFT and from today is no longer permitted to make regulated loans to UK consumers. Today's news follows the recent OFT payday lending review report, which uncovered evidence of widespread unfair business practices in the sector. In August 2012, the OFT found that MCO had failed to put in place adequate identity checks for loan applicants. It is thought that this failure led to MCO being targeted by fraudsters who used the personal details of over 7,000 individuals t
  25. The consumer regulator, which is closely watching payday lending practices, has revoked the lending licence of MCO Capital, which traded as Help Loan. The Office of Fair Trading (OFT) today stepped up its action to curb rogue payday lenders by banning MCO Capital, which traded online as Help Loan. The regulator revoked the company's consumer credit licence after it failed to improve its "unfair business practices", which included chasing non-customers for debts they had not taken. Last August, the OFT found that MCO was failing to make identity checks on applicants, which led to it bei
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