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Found 22 results

  1. Hi all Car got hit by post office van, looking at insurance pics I got sent, it looks like they are repairing the wing and bumper instead of putting new ones on, is this normal? Do I have right to new parts? Andy
  2. I'm trying to help a friend whose clutch has failed or more likely burned out. Fiesta Zetec 1.4 petrol 2008. Can someone suggest the likely reasonable cost to replace the clutch at a local garage, not a Ford Dealership, including parts, labour and VAT. This will help decide if it's worth repairing or better to look for a new car and avoid the repair spending. Many thanks.
  3. I really need some help with a problem I have. I was on a 4 day touring holidayicon last week in Scotland in my second hand motorhome which I only purchased around 4 months that I have been saving up for years to buy. On the second day in Scotland the service light came on. With only just purchasing it I wanted to get it seen to quickly I booked it into Arnold Clark, Falkirk Road Grangemouth. I told them exactly what type the motorhome was and they said it wasn't a problem they could sort it out for me the following day which was the Wednesday. I took it into t
  4. Hi All, I bought an item from an online store 18 months ago - it has now gone faulty. The company are willing to replace it, however, they do not have any of my colour in stock for replacement (refurbished models). They have a newer device in similar colours, which I asked if they could replace with, to no avail. Aside from the colour, the replacement device is the same specifications as mine. Can I insist on getting the same colour device as my current one? Or does that lead to only a partial refund being available?
  5. I have a surround-sound headset which has developed a fault and apparently the headset has been out of production for some time so the manufacturer has offered an alternative headset as replacement. I wasn't given the option of repair (their warranty covers replacement or repair). So this is where it gets annoying/silly. The headset is proper surround-sound with a microphone and a high quality desktop volume control. The replacement they suggested is a stereo headset, without microphone and no volume control! They don't make a surround headset any more so can't offer like for like or
  6. In May 2018 the new General Data Protection Regulation will come into force. This is an EU wide regulation and although the UK will be leaving the EU, these new regulations will be implemented. http://tinyurl.com/zqfmm48 The above linkis from the ICO goes into some detail but it isn't very clear as yet. The one major change to consumers is the removal of the £10 fee although companies can charge for extra searches. I'm not 100% sure that the removal of fees relates to medical records as yet. If the NHS cannot charge the usual £50, that will be a big bonus. http://tinyurl.com/zrg
  7. Hi, I've been in a long running saga with Idealworld over a faulty Xhose. I owned it for 2 years and 2months when it fell apart (the inner expanding sleeve parted from the fixing). There is no one that repairs these hoses I contacted IW and said I want a replacement and they said it's over a year old - bug off! I've tried Resolver to see it that would help (as it did when I used it on NatWest) and we had a dialog over 6 months where they offered me exactly 4/6 of the original price of£56 and then they went silent. A month ago I was told by ConsumerGAA (which is wh
  8. Long story short - may get longer later: My wife bought a vaping kit from a shop in Chester on the 2nd July this year. £50. Product is here: http://www.innokin.com/vaporizers/cool-fire-iv/ When I first got it, it seemed perfect, worked well, did what it was supposed to do. At the end of August it basically stopped working. Put it on bedside table before going to bed (pressed button 3 times to put on standby), woke up the next day and found it completely dead, nothing seemed to spur it back to life (charging, pressing buttons, checking physical on/off switch on bottom).
  9. I have a 2012 Chrysler 300C which developed a rumbling in the front brakes in September last year. I took it into Halfords Auto Centre Nottingham whom diagnosed warped rotors. The car at this time had done 25K miles. They changed the rotors and pads, my warranty covered the cost bar the first £100. My outlay was circa £100. Roll forward to last week, the issue raised its head again. I took it back to Halfords asserting that although the replacement was 1 month outside their warranty, the car had only done 9K miles since the new rotors were fitted and asked that they replace them FO
  10. Hi Guys, I accidentally dropped my iPhone 6 down the toilet about 2 months ago. The damn thing was in my top pocket and slipped out when i bent down to pick something up. Nightmare, as the toilet had bleach in it. I fished the phone out, gave it a very quick rinse, because of the bleach and towel dried it, then stuck it in some rice, as I've heard of people doing this. I called Protect your bubble to start the claim. I left it in there for a day then tried the phone. it was all over the place to start but then began to work properly and continued to do so for the next couple of
  11. When I first moved to this flat three or so years ago there was a card meter and I asked my electric company of twenty years, British Gas, to alter it to a 'normal' direct debit one. When their engineer came, he said that he couldn't because this meter and the other three flats' meters were all interconnected (back in the 60s) in such a way that to replace it correctly (& legally) meant ripping the whole wiring system up, which, he insisted, would entail a massive job because the whole apartment block and most of the road would have to be ripped up too. he instead tampered with
  12. I have an LG G3 which keeps switching off. It has been repaired 3 times, and it still keeps switching off. Initially vodafone said they would replace the phone, but now say they won't as I can do an early upgrade. The best they will do now is to have the phone looked at by a senior engineer. I don't want the phone going into repair a 4th time, I want what they initially offered, a replacement handset. I really don't see what a 4th repair will do, that the previous 3 didn't. I do not want an early upgrade as an early upgrade is just fobbing me off with saying go and buy a new o
  13. Hi, I was wondering if anyone could help me dealing with Wacom.eu I bought a Cintiq from them which is still under guarantee unfortunately, it only worked for a day and went completely dead. Wacom offered to send me a refurbished one or alternatively repair my one but I have to cover the postage cost in this case. My problem is that the item in question costed about £1600 and I do not want to accept a refurbished model as I think it would be extremely unfair to get a second hand machine in return for a fault that was inherent in the machine to begin with. Any
  14. We have had a domestic heating oil escape 6 months ago. Our insurance sent a contractor to do remedial works that would remove the contamination and prevent it from spreading. After 6 months the contamination still has not been removed from the ground but our policy was charged tens of thousands of ££ in costs incurred by the contractor. The only works done to date are: test of the level of contamination, partial structural survey of the house wall, a filtering equipment connected to the water feature that was also affected, and a proposal for works presented but later withdrawn (possibl
  15. Up until this evening Apple had always been a brand that I trusted and had always had confidence in purchasing products from them. I have had my Iphone 5 for just over 2 years now and a few months ago I started to notice serious problems with the battery life. It would show that it still had 20 percent charge and then suddenly just run out. I got caught out quite a few times because of this. I decided that I needed to get the battery replaced. After some research I was really pleased to discover the following; https://www.apple.com/uk/support/iphone5-battery/ Apple has det
  16. I recently purchased a Playstation 4 for my son for Christmas from my mothers catalog company called Kays. We bought it on credit at £500 over 32 weeks and have paid the first instalment. My son was unable to use it for four days during Christmas as the Playstation network was down. We have now set it up for him to find that the disk drive is faulty and will spit out the game disk or not accept it at all. I contacted Sony who after troubleshooting this with me agreed that the unit was faulty and that they would accept it for repair. I know from working with repairing co
  17. Just sending a removal of implied access letter to Moorshat after they turned up today at friends house. Luckily I was there and they got send packing after I laughed at the pathetic drip of a rep. Not sent a Removal of Rights letter for years. Are there any updated bits apart from the OFT bit?
  18. Hello wonder if anyone can help, been having problems with Ascham Homes acting on behalf of waltham forest borough council, recently a lady in our flats had a new kitchen and bathroom fitted her kitchen had a few broken doors. In comparison our kitchen is in an awful state it's been damaged by leaks from upper levels, and a contractor broke a unit, I estimate in total 40% of the kitchen has to be replaced including 3 worktops and 3 base units, we are arguing it would be better just to renew everything, the council say NO they will part renew even though it will
  19. I bought an item 9 months ago, it developed a fault and the shop agreed with me that they were getting another one in instead under warranty. However I have now found out that because the item has recently been discontinued they are replacing just part of it instead. (Parts are available but not the whole item I am told). I was not told or agreed to a repair instead of a replacement. The reason I am not happy is because the item had other areas that were of concern but the shop has baulked at replacing those because that is caused by normal wear and tear they say. Idea
  20. Hi, I'm after some advice regarding my rights over a faulty mobile phone. At the beginning of February, I renewed my contract with T-Mobile and got a new Nokia Lumia 920 as an upgrade. A couple of weeks later I decided to try their EE 4G service so switched to that network which I'm happy with. However my phone has developed a fault whereby after I use earphones and unplug them the phone still thinks they are plugged in so I get no sound from the phone from music or YouTube etc and also I don't get any sound when I make or receive a call unless I put it on speakerphone or re-connect
  21. I purchase a I LUV docking station from them in 2 Oct 2011 as a christmas present, It was faulty and replace in 6th of June with a new one. so far good, Now the new one is failing less than 5 months and they are telling me that the Warrenty ran out as it is a replacement. If the product has a known problem why can I get it replaced or a refund? Amazon says it is their Policy and the Manaufacture says the contract is with Amazonm and the product is faulty and should be replaced as it is less than 6 months old.
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