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Found 4 results

  1. I have been bullied at work by a colleague and raised a grievance. The meeting is next week which is making me very anxious and panicky. I signed off for anxiety and stress at work, informing my line manager that I will stay out of work until the meeting, because the stress is affecting my mental health. The absence will be less than five days. My manager's manager insists that I have to call in every day. I checked the Sick Leave Policy and there is only mention of keeping in touch, nothing about a sick employee calling the office every day. Is this allowed?
  2. Hi everyone, I need some help fast!, To sum my story up this is a letter I wrote to Dell yesterday (one month after receiving a brand new laptop and 3 weeks after I reported the breakdown. "Official letter of complaint for faulty goods and refund refusal I bought a laptop from you on 27th August 2015 and it was received by me on 4th September. I paid £429. On Thursday 24th September the Internet was shutting off at will, I contacted my provider Plusnet on my old computer, obviously the connection was fine as I was chatting to them online. Upon chatting with your technical advisor XXX for 2 hours on Friday 25th September, it was conceded that the Internet hardware had a fault and needed to be repaired. XXXXX said she would book a pick up on Monday and the collection would take place Tuesday 26th September. I was to expect a call between 5-6pm Monday evening to confirm pick up on Tuesday of the laptop. I received no call, so I contacted XXX XX again. She told me the booking did not go through and to expect a call Tuesday for pick up Wednesday. I informed XXXXX that I would give Dell another chance but it had to be Wednesday as I wasn't available from Thursday to Sunday. I also told her I am on holiday in a couple of weeks so I want the laptop fixed by that time. Wednesday came and the booking did not go through again and apparently UPS would not review it until 4.30pm. They called me in the evening and said it would be collected Thursday. By this time, I was understandably angry so I asked for it to be picked up after the call the same day (Wednesday). They refused, so I contacted XXXXXX and asked for a refund. I was told she was waiting for a "review" of my refund! So it came to be that I gave Dell another chance, still very angry, that they could pick up the computer Monday, Tuesday or Wednesday next week but I want the refund by Friday as this is my right. Friday 2nd October I was offered a new computer in 7-10 working days! No, I wanted a refund. I was then told the "earliest" Dell could collect was Wednesday 7th October. I said this was the latest date as I wouldn't be at home and you would refund within 3-5 working days. Monday 5th October (a week after the original collection booking) it apparently was passed over to a "manager". Later that day XXXX (XXXX manager) offered for an engineer to come and visit and "fix" the laptop. Tuesday 6th October XXX wrote again and said refund isn't an option she can provide! She was sending up to "higher management"! Under the Sale of Goods Act 1979 (as amended) goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I requested that you pick up and repair the goods at no cost to me. I gave you two chances to do so, you have refused my refund and offered me a new computer and engineer, although I clearly stated I wanted a refund. I have all the e-mails sent by XXXX and XXXX and all I have sent including the original chat log confirming that there was a hardware problem with the laptop. The laptop failed within two weeks of receipt, the repair options were handled really inefficiently and my refund request was replaced with "other" offers. There should not be a problem, by law you owe me a refund and passing it around the Dell office is not making the problem go away. A copy of this letter will be included in a report to Trading Standards with all the relevant data. Please respond within 5 working days of this letter." After receiving this, a very arrogant man called me and basically talked down to me (he was very sure of himself). He told me an engineer would be coming tomorrow to attempt to repair the laptop. I told him I had given them many chances to repair it and now I want a refund. He refused point blank and sais that was not going to happen and they should be able to attempt one repair. I said I would take this to Trading Standards and if I have to, to court, he very arrogantly said "go ahead with that sir". He was actually egging me on to do it! Am I in the right thinking I do not have to accept a repair if I don't want to, and ask for a refund? If so, does anyone know what to suggest I do next? This has been going on too long now and I anxious for a solution. Please help!
  3. When I first moved to this flat three or so years ago there was a card meter and I asked my electric company of twenty years, British Gas, to alter it to a 'normal' direct debit one. When their engineer came, he said that he couldn't because this meter and the other three flats' meters were all interconnected (back in the 60s) in such a way that to replace it correctly (& legally) meant ripping the whole wiring system up, which, he insisted, would entail a massive job because the whole apartment block and most of the road would have to be ripped up too. he instead tampered with my card meter a bit (not sure how legal that was) and said it was now direct debit. Since then I've received electricity no problem, but every bill has registered zero usage. Into the bargain, British Gas never sent someone to read the meter, despite my asking them to. After, say, 12 months, I was contacted by "Face2Face" (British Gas enforcers) who said they'd been trying to get access to the meter cupboard but insisted that I kept missing their appointments - totally not true. I actually sent them the key to the meter cupboard (situated outside the flats) and told them to access it whenever they wanted without needing me. Did that happen? No . During the last two years I received nothing but regular "We will get a warrant if you don't let us have access" letters, to which I always replied "YOU HAVE THE KEY", and then they'd apologise, but then a couple of months later I'd get another "We will get a warrant if you don't let us in" letter, and everything would be repeated. Moving forward to about two months ago, some Face2Face bully boys came around out of the blue saying they had a warrant. I pointed out that "YOU HAVE THE KEY", which resulted in their company giving me £150 as an apology after I complained, and also because management then admitted they had lost the key. The management then asked if I would grant their engineer access to the meter cupboard to change the meter today, which I of course agreed to. When their engineer and site foreman arrived, I discovered that they wanted to change the meter to another pre-payment meter, which I told them I preferred not to have thank you very much (and for reasons not worth going into, we luckily couldn't get into the meter cupboard anyway). The result of this was that they said that they'd come back in month, and that I should try to ask their management to ask British Gas if I can have a normal meter. The problem is, they said that they doubted British Gas will agree to that because there will be a large backlog of money owed on this meter. But I haven't caused that, they did. I'm also worried that they'll want any money owed at a rate of return that exceeds my meagre incomings. Any thoughts? Additionally, remembering that the last engineer who tried to change the meter said that doing so would mean a massive "knock down the building and tear up the road to do it properly" job, I'm assuming that the only way they can change the meter this time (without knocking the building down) is to, again, do a makeshift 'dodgy' job. But I suspect that this time they will set it up heavily in their favour!
  4. Hello, Been renting for a long time. Moving to my own new mortgaged property now. Tenancy from approx Oct 1997. Don't think the deposit scheme applies to the tenancy agreement as it was started before deposit legislation kicked in (if you know otherwise let me know). Now - I only want my deposit refunded in cash. LL says happy to make bank txfr but I will not accept that. Can I legally insist that I will only accept cash? There is no provision on the tenancy agreement as to how it should be refunded. Anyone know the situation? Many hanks. Doc
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