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Found 4 results

  1. The services are out sourced and handled in an unprofessional way. they keep on passing you to different teams and each team says will reply within 10 days, and a query remains unresolved for ever. So far I have been moved around 3 teams and 30 days, with no resolution.
  2. We have had a domestic heating oil escape 6 months ago. Our insurance sent a contractor to do remedial works that would remove the contamination and prevent it from spreading. After 6 months the contamination still has not been removed from the ground but our policy was charged tens of thousands of ££ in costs incurred by the contractor. The only works done to date are: test of the level of contamination, partial structural survey of the house wall, a filtering equipment connected to the water feature that was also affected, and a proposal for works presented but later withdrawn (possibly on the grounds of safety after we asked for clarification of some safety aspects). On top of things, we have issues with their negligent conduct at our property and poor project management. We complained to our insurer and asked that a reputable contractor we found (who worked with this insurer on similar cases before) replace the current contractor under our current claim. The insurer refused. We wonder whether we have the right to have our current contractor replaced on request under the current claim. We would also appreciate some pointers and advice from people who found themselves in a similar position. Thank you very much.
  3. Hi All, I was wondering if someone would be able to help me in this situation. I am having issues with the Pitman Training Course that I’m currently enrolled on. I enrolled on my Advanced ECDL/Executive PA Course in September 2014. So you can Imagine how shocked I was when in February 2015 the Pitman finance department in Croydon contacted me to say my account was in default. They stated that it had been so for 6 WHOLE MONTHS! When asked why they had not contacted me earlier to bring the matter to my attention. The response I recieved was “we had a backlog…we were poorly and unwell” etc. I felt very angry and upset as a result of this I left the centre and went home. I kept trying to call the accounts department as I thought of some suggestions on how I can resolve the account and continue my studies but it goes straight to Voicemail, I have left emails, called the office and when asking Head Quarters about the next procedures they simply distanced themselves from the situation going on to state Pitman Accounts in Croydon were a separate company and just advised me to keep trying. I emailed Patricia Porter at Croydon and had left my details, but no attempt whatsoever had been made to contact me. After attempting to call Pitman again today I was placed on hold to wait for someone in the accounts department. I was then informed “Sorry they’re all in meetings”. Then very coincidently the financial controller Patricia Porter at the Pitman Croydon Centre messages me less than a minute after the call with the one line email response below: “Dear Alesha I am away from the office today. Regards Patricia Porter” Immediately I messaged Patricia back and asked “Who can I speak to regarding my account in your absence?” I received no response at all. Exactly how do you treat a student with an attitude like that? I’m so disappointed by this lack professionalism and can’t believe I have to resort to an online post to try and reach out for advice. It is so off putting when you have an organisation with an attitude of “We won’t accept or return your calls when there is a problem…But we will be glad to accept your money anytime!” I have made every effort to reach out to them to no avail and I would really like to get further advice on what I can do about this situation as I find the accounts department in the Pitman Croydon very uncooperative,unreasonable and utterly irresponsible! Regards, Alesha
  4. I'm having on going issues with NRAM, it's been going on for over a year now and it's still not resolved, there is no communications between staff and departments, no one knows what they are doing, I have spoken over 45 differently members of staff, wrote over 2 dozen letters to them and still it's goes on. I have had the complaint upheld with by the FOS, NRAM even sent me £250, but have still failed to deal with the complaint. Every time I call them they say we will raise it as a complaint, currently I'm on my 8th compliant now and still no resolution, I have emailed the CEO and nothing happened with that, had one reply to acknowledge the email and that's it. They were told to deal with the credit reference agency because of the damage they did to my credit rating, they failed to do that even when the FOS told them too. I'm no further forward over a year on, it appears there a law to themselves, they employ and bunch of clueless unprofessional, uneducated incompetent fools who can not communicate with human beings. What can I do next?
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