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  1. hi Long story - bought car 13/08/2018 2 weeks later lots of warning lights - car into AC who sent to Audi who advised needs ABS computer and part on back order - roughly 2k to 3.5k to fix AC have rung to say they're deciding whether they will just give me my money back. so my questions are? do they have a right to do that? I want that car, it took me ages to find it I'm in a hire car at the moment - I'm guessing will be better for them to put me in one of their vehicles so at least hire charges arent being added to their current bill Where do I stand legally - my rights. I've p
  2. hi.. bought a audi 2014 q3 for £17.300 off Arnold clack on the 18th dec.2017 ..took out one year extended warranty plus service and mot plan ...last week I put petrol in the car instead of diesel. arnold clark recovery came and took car away... phoned me and told me it was going to cost £2.200 to fix ...I got a friend who owns a garage to pick my car up he drained the tank and bleed the pipes ..put £15 of diesel in and the car is working perfect. ..now I have lost total trust in Arnold clark. ..and have asked them to give me my money back for the service and mot pla
  3. I really need some help with a problem I have. I was on a 4 day touring holidayicon last week in Scotland in my second hand motorhome which I only purchased around 4 months that I have been saving up for years to buy. On the second day in Scotland the service light came on. With only just purchasing it I wanted to get it seen to quickly I booked it into Arnold Clark, Falkirk Road Grangemouth. I told them exactly what type the motorhome was and they said it wasn't a problem they could sort it out for me the following day which was the Wednesday. I took it into t
  4. Hi there, I purchased a car from Arnold Clark around 3 months ago which included a service and MOT plan. I had no end of issues when purchasing the car. I signed 3 different order forms because the sales person entered incorrect info, I travelled 3 hours each way to collect the car to be told the car was not ready to go, as well as various other problems that complicated and confused the buying process. I feel that this service plan was not explained to me properly and if I had understood I would be paying interest for a service plan over 3 years I wouldnt have bother
  5. Hi folks, new to the forum and looking for advice please. I purchased a car from Arnold Clark, in March this year. Car has running problems and error codes as in the title. The car has been back to them with the codes after 12 weeks , they sent the car to Peugeot they done a DPF regen and a software update. I have had the car back a few weeks and it done the same thing. They are refusing to fix it and I have left it in their yard. They are just not interested !!! Thanks in advance .
  6. It has recently been announced that Arnold Clark has passed away aged 89. One has to wonder what this will mean to the retail car buyer. What changes, beneficial or otherwise, can the car buying public expect from those now at the helm. Would be interested to know what other customers think.
  7. Good evening, I bought a car (Car A) from Stetford Arnold Clarke, July 2014. I made a Payment for Car A against personal hitachi loan - £500 in cash and a Peugeot 206 trade in which was in good shape and just through MOT. The original sale was dealt with by a relatively new member of staff who really pushed the sale of an audi A3 as she drove one. What was alarming to me at this time was that the sales woman said the deposit had to be processed before the car would be dispatched from Glasgow branch. Payments started coming out monthly from August 2014. In Sept
  8. Hello all, I recently purchased a used car from Arnold Clark and went with a one-year AutoCare warranty because it seemed like a good idea at the time. No finance involved. Was just browsing this site and see that the overwhelming advice is not to bother with AutoCare, so I've just checked the T's & C's to see if/how I can go about cancelling it. As a new member I can't post a link, but they can be found by googling "arnold clark autocare warranty in detail", choosing the first result, and clicking the link on that page which says "download our Autocare policy doc
  9. Oh, Oh, a fellow Scotsman's not going to be very happy! http://www.am-online.com/news/dealer-news/2016/04/25/sir-arnold-clark-becomes-britain-s-first-billionaire-car-dealer H
  10. Hello, last month we purchased a vehicle from Arnold Clark and part ex'd our own vehicle. Prior to agreeing to buy we made the salesman aware that I only had a provisional license and asked would that be a problem with the finance (my wife would be the main driver until I pass my test with me driving it provisionally.). The salesman said that wont be a problem, the vehicle just has to be comprehensively insured. We submitted all information for a credit check and we received a call the next day from the salesman that the finance had been accepted and asked i
  11. It is common knowledge that clark lost the Honda dealership, at least in Kirkcaldy if not further afield. In todays paper it intimates that they no longer hold the Nissan dealership at least for Dundee, if not further afield. No reason is given for this move. I suggest that anyone who has bought a new or even nearly new car from them and feels they have a genuine grievance, should write their complaint to the UK Managing Director for that particular marque. I don't think manufacturers would want to be using dealers who may give their product a bad reputation.
  12. Hi, I am looking for some advice. I bought a car from Arnold Clark yesterday andthe signed vehicle order agreement. I am still awaiting to hear of approval hasbeen granted for the credit however on leaving sales room I am not happy with what’sin the agreement. Initially I was quoted a price, £167 pm that included all their extras(warranty, service, road tax, fuel and mats and VIP insurance). I said no andthe deal was lowered to £157 pm. I left and went back the following day todiscuss. They then offered £146 pm but the VIP insurance was removed and the warrantyreduced to 1 year. The
  13. Hi I recently bought a new car from Arnold Clark mid February. Who even though instructed I did not want the service plan included it in the purchase. However I were persuaded by the salesperson it was a good deal and that it would prolong and complicate the process to take it out at that stage. My main concerns were that there would be a mileage limitation and that none genuine parts would be used on my car endangering the manufacturers warranty. The salesperson assured me there was no mileage restriction and only genuine parts were used and services would be in line with man
  14. I bought a Ford Focus from Arnold Clark. On the website it said it had cruise control and speed limiter fitted. When I took it a quick test drive I said to the salesman "it does have cruise control doesn't it?" And he said yes. When I drove the car home I couldn't find the cruise control so checked the manual and phoned the salesman to tell him. I had to take the car back the next day for him to check and he confirmed it didn't. I asked for it to be fitted with a new steering wheel with the cruise control buttons. Salesman called a non Arnold Clark ford dealer to check but ford can not do this
  15. Hi there I am new here so bare with me as I write about the problems I have been having with Arnold Clark. So where to start? I suppose at the beginning would help hehe. I have been buying cars from Arnold Clark for the last 5 years and until the beginning of this year I was a satisfied customer. I went into their Motherwell store at the end of January to trade in my perfectly working Mondeo as I found it was costing me a lot to spend most of the time on my drive way and wanted something a little cheaper to maintain. I spoke to the same sales guy I always do as he has sold me m
  16. hi, i'm new to this kind of thing and have never posted on here before but I needed advice on a problem I am having with Arnold Clark. I purchased a 2011 BMW 1 series coupé from Arnold Clark and after 4 months of having the car the heating/ air con panel on the car stopped working on the first day it got cold in winter (and its impossible to drive the car without this because all the windows steam up very quickly). I contacted Arnold Clark about the problem as we were told that we were still covered by a BMW warranty when we had brought the car. s Much to our disappointment when we inform
  17. I purchased a year old car from Arnold Clark last year and went to have some work done and pulled out my documents and found I had signed up to Arnold Clark Autocare. The expiry date on this Autocare has now ended. My issue I have is this is an exact duplicate of the manufacturers warranty and strongly feel this has been miss sold. Why sell something which you have already covered!! As usual like I see many posts on here Arnold Clark just say you signed for it. Am I right or wrong on this that this should have never been offered at point of sale when the manufacturers warra
  18. I purchased the following vehicle from Arnold Clark, Nissan, Perth. Nissan X-Trail Diesel Station Wagon When fitting a new tow bar, the engineer at my local garage identified the following :- • The vehicle had previously been fitted with a tow bar....the tow bar socket was in a plastic bag taped to the underside of the vehicle and the left and right tow bar anchors were still in situ. • When this tow bar was removed the original integral cross member was not re installed. • This left the rear of the vehicle without support and in an u
  19. I have purchased a used Vauxhall Corsa from Arnold Clark but all I have had is problems and lies ever since I walked onto their forecourt. First off, my incompetent car salesman has entered 3 car finance agreements onto my credit report. These got accepted then cancelled, one after the other. (Not searches these got accepted!) The only reason he had to cancel them was down to his lack of reading skills. First one he put wrong information on the application, the second agreement had to be cancelled as i did not have a guarantor and the third I was not the main policy
  20. hi there, I'm very new these forums, and after reading a few posts my issue is not as drastic, but i thought id post an see if anyone can give any ideas. i bought a 2012 Peugeot 208 from a local arnold clark dealership. originally i was looking at and was shown around a brand new one, but i had to stretch the finances for the second hand one. anyway, i was told over the phone that the car was essentially the same minus sunroof and sat-nav, id already looked at online specs and was happy with what i saw. few days later i went and picked up the car a lovely looking rose quartz (subtle pink to yo
  21. Hi folks sorry if im going over old ground, to cut a long story short i bought a car from AC and within 7 days it broke down with an inherent fault, the code of which we have documented 5 times by the AA over the last year, the car did go in for repair during the warranty period (was in garage for 53 days at one point) but the obvious fault was never dealt with and we feel the car was managed to get it through the warranty period, is it worth getting a solicitor involved or is there any other people who can help us get our money back, unfortunately our
  22. -Do you think that the Advertising Standards Agency would be interested in clarks latest advert?? The advert states they have 94% customer satisfaction???? so why as many complaints? They also state 97% of customers would recommend them??? so why am I getting WEEKLY queries from disgruntled former customers, in response to my rear window sticker?? ARNOLD SHARK NEVER AGAIN
  23. Hello, was hoping for some feedback from those in the know - i feel like i was mis sold recovery service... My car broke down at the weekend so i called my trusty arnold clark assist phone number looking for help. I was quickly informed that the policy had expired in November last year. This came as a shock as we were under the impression the cover lasted as long as our finace deal? I was told no, it was only for 2 years but i could still get assitance - for a fee of 80 plus vat an Arnold clark assist engineer would come to my rescue to fix my car, or if it could not be repaired
  24. Hi I am just looking for some advice regarding AC. I can see alot of people have had many problems with them and I don't know if my problem is a new one? I just bought a nissan micra 1.2 from them (Linwood - Paisley Volkswagen Branch) and picked it up on Friday 22nd Nov 2013. It was from their used car range and something that currently fitted into my budget. On the Thursday when the sales person had called to say the car was ready, i had asked if the temperature dial that had a crack on it had been replaced as well as the chipped paint work on the rear end of the car.
  25. Hi, I wonder if anyone is able to help me make sense here on whether we have any case against Arnold Clark, in light of our recent unpleasant experiences with this dreadful company. On 17th July 2013 my Mum went to the Bishopbriggs branch, and spoke to a salesman (I better not name him), about buying a new Dacia Sandero.(She has bad taste lol) Having gone through all the details, and explained that there was a 3 month or more wait for the vehicle, she decided to go ahead and order one. The finance was all approved by Santander, she paid her deposit, signed the paperwork and all that was
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