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  1. We have found a car that we have been looking for and noticed one at a major dealer 420 miles away. Called the dealer and asked if i could get a video of the car and also asked if they offered a delivery service but they said that i would need to visit the delaership in person due to the distance selling regulations. I have previously bought bikes blind and turned out fine with no problems. Some might say Im crazy buying something that ive not seen but im happy to do this with a major dealer and take the risk and the car is only 2 moths old. So is this just down to individual de
  2. 17-year bans for claims management bosses after breaching regulations READ MORE HERE: https://www.gov.uk/government/news/17-year-bans-for-claims-management-bosses-after-breaching-regulations
  3. Hi Our property is located at the end of T-shaped cul de sac. In front of our property council have converted large disabled parking bay into two normal parking bays. However access to the parking bay in the corner (highlighted in yellow) is so limited that to park there you have to drive over the grass in front of it. Now the grass is so damaged that the mud is spilling onto the road plus it looks ugly. I was wondering what are the regulation for this. What are the minimum dimensions for access to a parking bay etc. Thanks. Joe
  4. Hi Just wondering if the Consumer Protection from Unfair Trading Regulations 2008(amended 2014) covers business to business transactions? Meaning that the consumer can be a business? A friend has been misled by a salesman about a service they've bought in their business and we're trying to put a complaint forward. Any pointers to some helpful legislation would be appreciated. Thanks in advance.
  5. I've just been glancing through a worksheet provided by my local council on the new GDPR rules. One of the guidance notes states that: "You must tell people in a concise, easy to understand way how you use their data." It also states that "consent" for your data to be used in different ways must be freely given, pre-ticked boxes will not be sufficient. i.e. a seperate consent is needed for each type of use the data is intended to be used. So...where the DVLA is concerned I am quite happy to give my consent for a record to be kept of when my car is taxed, insured and MOT'd. Howeve
  6. Does a cancellation period apply to goods and services on line ?.
  7. DWP recently lost two upper tier tribunals on planning and following journeys and taking medication, so they've now changed the regulations so that claimants with mental health difficulites in particular are still unlikely to get any award for mobility. http://www.legislation.gov.uk/uksi/2017/194/made These regulations can apparently be made without any debate in parliament etc, so no chance for anyone to disagree.
  8. Hi guys. Here is an interesting one for you that I would appreciate any help in clarifying. In short, I purchased a buy-it-now item on Ebay. The seller is a business. Before I paid the seller contacted me to increase the cost of the postage (I do not live in Highlands or anywhere like that). I did not agree with this and when he followed up with a rude message, I chose to not proceed. So, I messaged the seller and politely told them I would not proceed and requested they simply cancel the sale. They refused. They then re-listed the item immediately AND subsequently opened a non-payi
  9. Hello Everyone! I had a Natwest Mastercard account, which was defaulted in 2006. I have been paying off monthly sums direct to Natwest every month since, no PPI and interest not being added. Late payment and overlimit fees of £175.00 unclaimed to date. Account balance approx £8K The account has never ever been shown on any CRA reports, even before defaulted. Natwest have now advised that they have now "partnered" with Wescot Credit Services, who will now "manage" the remainder of the repayment plan, and that I should continue to maintain payments direct to Natwest
  10. A thread to explore what is and isn't working, and highlight issues where the old problems are rearing their head again, like charging multiple fees, refusal of all offers until visit and £235 garnered, application of Sales Fee before even a controlled Goods Order is in place etc.
  11. Very little point posting anything in the Black Hole area of CAG. In the old days there would be hundreds of Caggers on here every night until the early morning, doing what they could for others and everyone congratulating successes and encouraging others. Those days are long gone, the brave, clever, self taught legal rottweillers who humbled the biggest banks in Britain, wiped the floor with slimy DCAs and helped thousands out of debt all now cast to the wind. Makes me so sad to see this place now, with just a handful of members logged on along with hundred
  12. Hello I am having an issue with a debt collector who is pursuing a debt which is older than 6 years. This debt collector cannot supply a County Court Judgment for the debt. Recently, I provided the debt collector with my credit report which was free of any Judgment debt. The DCA ignored the credit report, and stated "Judgments are deemed to be active until settled." these people cannot supply any Judgment or Notice of Assignment. Then, completely out of the blue, I received a Statement for the Account which had a balance of £0.00. I have paid an awful lot of money to these peopl
  13. In April 2014, significant changes were made to the way in which bailiffs can enforce debts. Most importantly, the fees that can be charged are fixed and transparent. The following page is an overview of the new regulations. Terminology The Taking Control of Goods Regulations 2013 modernise terminology. The terms levy, distress or distrain are now known as the process of ‘taking control of goods’. A walking possession agreement is now called a Controlled Goods Agreement and bailiffs are now known as enforcement agents (although they can still be referred to as bailiffs). Warr
  14. I am not clear on some aspects of the regulations and placing a deposit on an item at a show where the business has a temporary stall i.e. NEC show. If we place a desposit for instance on a caravan and then change our minds later i.e. 10 days later, are we entitled to our full desposit back as the caravan has not been delivered and is not even built and we have paid over £100 deposit using a credit card? Secondly, if I place a deposit and the caravan is built and delivered to the dealership, but before I take delivery, there is a change in circumstances and we need to cancel the order, can
  15. Hello, first post here and apologies if you've seen my post on other forums, but I am in need of help to claim my Permanent residence certificate as a EEA citizen in UK. Hello, the original formulation of article 6(2-3-4) of the The Immigration (European Economic Area) Regulations 2006 were as follows: The amendment introduced 3.12.2013 have modified the interpretation of retained worker status and jobseeker: and: For the purpose of counting periods of unemployment as exercising treaty rights matured before 2014 (and only for that period), will the new regulations ap
  16. Inaccurate credit files If you believe your file contains inaccurate or out-of-date information, you can ask for it to be amended, under the Consumer Credit (Credit Reference Agency) Regulations 2000. Write to the agency giving your full name and address. It may also help to give your credit reference file number. Clearly explain what information you think is wrong and why. Provide any proof you have to show why the information is wrong. Keep a copy of any letters you send. By law the agency must tell you within 28 days of your letter if it has: • removed the entry from
  17. Conservatives plot a motoring revolution: Draft report reveals biggest reform to regulations since driving test introduced in 1935 independent
  18. Can anyone tell me what the law is on planning application time limits are? Do the council have to place a notice on the building that is the subject of the planning application and if so do they have to allow a certain amount of time between posting the notice and actually making a planning decision? Thanks in advance.
  19. This may be of some use to consumers when dealing with complaints made to their energy suppliers: http://www.legislation.gov.uk/uksi/2008/1898/contents/made
  20. The new bailiff enforcement regulations came into effect on 6th April 2014 and a short while later an individual made a Freedom of Information request to the Ministry of Justice seeking clarification on the legal basis for court fines to be covered by the new regulations. On 1st July 2014 I posted a copy of MOJ’s response on the forum and that thread received a lot of views. Unfortunately, there continues to be significant misunderstanding about bailiff fees for Magistrate Court fine and yesterday yet another video was uploaded onto YouTube regarding a debtor who filmed a visit from a M
  21. Hi all, I bought a pair of trainers off Sole Heaven via their online store with a discount code through my debit card on paypal. However I would like to return them, I went to speak with the sales assistant via phone regarding processing the return to be referred to this on their website: "DISCOUNT CODES If you have used a discount code on your order all sales are final. We do not accept any exchange or refund on items relating to that order. Please refer to specific terms relating to each individual code." Is this definitely 100%? I ask because of distance selli
  22. I have purchased a used Vauxhall Corsa from Arnold Clark but all I have had is problems and lies ever since I walked onto their forecourt. First off, my incompetent car salesman has entered 3 car finance agreements onto my credit report. These got accepted then cancelled, one after the other. (Not searches these got accepted!) The only reason he had to cancel them was down to his lack of reading skills. First one he put wrong information on the application, the second agreement had to be cancelled as i did not have a guarantor and the third I was not the main policy
  23. The Taking Control of Goods Regulations 2013 take effect on 6th April and from the many posts made by the regular contributors on the forum it is clear that there are many concerns as to how these drastic changes will affect debtors. The local authorities (and enforcement companies) are confused with the regulations and naturally the regulars on here must be the same. Over the next few days I have offered to put together simple Practice/Guidance Notes over different threads and these may then be used as the basis for STICKY's. To try to avoid threads going 'off topic' I think that it w
  24. Hi all, My freeholder is being an ass (to put it lightly) as I am pushing his hand to attend to urgent external repair works which have caused damp to come into my home for well over a year. He is trying to make my life difficult by enforcing random lease clauses he has never bothered with in 7 years. One is in relation to him being able to inspect my property and ask for repairs to take place. I live in England – so if any of you lovely people know the law and could help me out I would be ever so grateful. I have done some research online and found some answers. His demands and my n
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