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  1. Good afternoon all, I hope that the good posters in this forum will be able to advise me on how to resolve a problem that my neighbours and I are experiencing with the electricity meters for our flats. Please bear with me while I give you the background to this problem. In our apartment block (total of 9 flats, 3 on each floor) our meters are in a locked/coded room, with the management company's logo on the door. Residents are given full access to the room. On Monday 16th July 2018, I experienced several power outages. When I investigated further, I found an electrician w
  2. Opened: Feb 2018 Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008
  3. EDF Energy is upping electricity prices by 2.7%, hitting about 1.3 million customers in the pocket. The company said the rise would add about £16 a year to dual fuel households. Gas prices remain unchanged, it said. As a result, typical dual-fuel customers will see their bill rise by 1.4%, or £16 a year, bringing the typical annual bill to £1,158 a year. The move comes just two days after British Gas became the first of the so-called Big 6 energy providers to break ranks and increase tariffs. https://uk.yahoo.com/finance/news/1-3m-edf-energy-customers-hit-2-7-rise-electrici
  4. Hi there, I really hope someone can offer some useful advise on the problem ill outline below We live in a small 2 bed flat and have recently been told we have over £1200 outstanding electricity bill (this is on top of the estimated usage we have been paying each month). The flat is heated by gas and hot water by gas, gas usage has remained as estimated. This number comes from the electric metre readings, when we moved into the flat our agency transferred the account into our names and provided a metre reading (september), we have our own from january this year as well as one fr
  5. Opened: Feb 2018 Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017
  6. Good evening to everyone, i am new on this forum and i am pretty frightened. I received today 2 letters that are 100% the same from Wescot. They are after the Address Verification and in the same time saying if i am the person above to call asap the number. If i do not answer by 30/11/2017 they will assume the contact information they hold about me are correct. Now to tell you the story. It started in 2014 when i moved to UK for study. I rented a house with 3 other people. The electricity bill was supposed to come every 3 months. When it came, it cam
  7. Hi , we are a micro business. We have an electricity supplier for a few years and pay a monthly account . Suddenly an unknown electricity supplier contacts us and insists they supply us with electricity . They use the wrong name to address our business. They have a very large bill for us. They refuse any questions... stating the 'data protection act'. They constantly harass us with telephone calls. They sent a caller around to collect money and informed us they will get a warrant to cut off our supply. They have no idea of our electric meter number. They have no idea
  8. Hi and thank you for taking the time to read my post, I believe I may have an issue with my Landlord supplied electricity. I am posting here in the hope that you kind folk may give me advice on my maths, assumptions and possible action, The situation: I live in a building that is subdivided into 9 self-contained flats. The Landlord is responsible for paying the electricity bill for the whole building, there is a regular usage meter on the outside that records the usage for the whole building. The Landlord has installed payment meters into each flat, in order to credit these meters we ha
  9. Hi all, I'll be brief. We moved into a new property a couple of months ago (we're renting), and the agency supplied to the EOn our gas and leccy meter readings. Last week we received the first bill with the estimate consumption and, we thought, it looked reasonable. We then checked the meter reading ourselves for the first time and... SHOCK! The meter reads 27***, while the starting reading (two months ago, bear in mind), shows 21***. From where the meter is placed, it's pretty hard to read the little digits displayed, and we think that the second digit (the "7") got
  10. Hi Guys, I'm was a customer of GB energy, and after finding out they're I bust followed the advice to take a meter readings. However when I went to get the electric readings I found that my meter doesn't display the numbers and is faulty. GB energy will not respond and Ofgem keeps cutting me off when I try to phone them. Any advice please?
  11. hi does anyone know much about this, how does it work re switching. apparently some suppliers may or may not accommodate? have read that such (econ 7) meters wld be treated as one and the same re invoicing even though there are 2 meters with different MPAN's. ie one supply charge (not one for each meter), and one rate, for both as if one meter. but, one supplier says that each meter will attract its own supply/standing charge? anyone any info. thanks.
  12. Taken from the BES Utilities website: This is positive news, what do we think?
  13. Supplier EDF, UK Power look after the underground cables, we called EDF regarding our supply ,the lights in our cottage are dull and not at any specific time of day, UK Power came out and installed a test meter, for 1 week, the result was we are only getting 210volts up to 220 volts, they allow 230volts as an acceptable supply level not the 240volts that most of us accept as the norm. The result will be at some stage a new cable will be installed in our country lane but no idea when. I asked UK Power, did this mean that we have to have our cooker,frid
  14. Hello, Was wondering if anyone could steer me in the right direction please - have gone up against creditors and DCA's before but now I am having to try and deal with British Gas. I live in a very rural area and have been here for approx. 10 years - in all that time British Gas have been to read my electric meter a grand total of 4 times. They have been happy for me to pay a fixed amount over the years increasing and decreasing sometimes and to be honest as the amounts suited me due to income I just continued to pay. a couple of months ago I was shocked that a meter
  15. Hi, I'm hoping someone can offer some help! (and sorry it is so long - I don't want to dripfeed) In January, I moved into a new build property. I contacted my previous suppliers (SSE) and asked them to move my account over to my new property - a simple process, I hoped. I was wrong! In March they came back to me to say that they couldn't take over my account, as British Gas had me classified as a business address. I then spoke to British Gas Business - advised them that the house is indeed residential, that I wanted it corrected to show this and a bill so I can pay my balance wi
  16. So, despite all of the bleating, the hype, the threats, the smooth posting on these forums and elsewhere, BES utilities have been found to be in breach of several obligations of required industry standards. This will come to no surprise to a large number of people who had dealings with this shabby company and in particular it will come as no surprise to the victims who have suffered from the unjust bullying that they have received at the hands of BES utilities and which in some cases have even destroyed their businesses and their hopes and ambitions. I see that as usual, not only as
  17. Hi, I moved into a one-bedroom rented flat at the end of December and got my first electricity bill toward the end of January, totaled at approx £180. I knew I had used the heating a bit excessively over the past month as January was cold, however I was still surprised to see that I am charged £140 for heating only (at around 10p per kilowatt). The other thing was that I am charged with two standing charges - 25p/day for electricity and 75p/day for "Band 5", which I found goes to the developer of the building and is based on the size of the property. This means that I have to pay £30 a m
  18. This may be of some use to consumers when dealing with complaints made to their energy suppliers: http://www.legislation.gov.uk/uksi/2008/1898/contents/made
  19. I have recently discovered that the clock on my economy 7 electricity meter is seven hours slow. I use my high power useage appliances like washing machine and tumble dryer at night to take advantage of cheap rate power charges. I now discover that all that use is being charged at peak rates. I have no idea how long this has been happening for but the meter was installed in 2008. I have recently changed supplier and I have asked them to come and check the meter. They cannot come and look till the end of May. I also have an outstanding balance with my old supplier that i have been payin
  20. Hello all any advice would be appreciated Had a visit from someone claiming to be from Scottish Power yesterday morning asked to see his badge which he held out still attached to lanyard. I asked to take it for full inspection he refused. Was suspicious as I am not an SP customer but with SSE/Ebico but realise im in a Scottish Power area. I let him look at meter and he then stated it had been tampered with and bypassed. I could not believe what I was hearing. I regularly put money on my key (it was a modern prepayment meter) my usage is fairly light due to my h
  21. Ofgem Investigation into BES and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 7A, 7B, 7, 14 and 21B) Publication Date: 30th October 2014 Company being Investigated: BES Commercial Electricity Ltd (electricity supplier) and Business Energy Solutions Ltd (gas supplier) Ofgem are investigating whether BES (encompassing both licensees) is complying with the requirements of conditions 7A, 7B, 7, 14 and 21B of their gas and electricity supply licences. We are aware of a high level of complaints made about BES and have a
  22. Ofgem Investigation into npower and its compliance with Standards of Conduct (Standard Licence Condition 25C), Standard Licence Condition 27 (provision of final bills), and the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 Publication Date: 19th June 2014 Company being Investigated: npower Ofgem are investigating whether RWE npower is complying with the Standards of Conduct (SOC) (SLC 25C) of its gas and electricity supply licence and with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (‘Complaints Handling R
  23. Hi, Just joined because I have a specific question I'd like to ask. Hope it is ok to post this here. I think my electricity supplier has miscalculated my bill, and I just want to check that I am working it out correctly. I'll try to give as much info as I can. I moved into my current address on the 18th June 2014. I have one of those dual meter things, but I am paying the same tariff on both. The readings when I moved in were 11664 and 24844. The readings now are 12572 and 26660, and the tariff is 12.62p per unit and an additional 26p per day (both inc
  24. hi, i'm not sure where i stand with this, i got my warm home discount, which i'm grateful for..my electricity supplier is EDF, when i phoned to enquire whether i could get a refund of the £140..they said no..it was government money and it was not for me to spend on things as I please, but its for energy needs..they said it wasn't mine really..i enquired about them keeping it as they are making interest on it and he said that no, they're not making money on it..is this normal? i was paid my warm home discount last year..surely this is okay? any pointers or insgihts appreciated thanks.
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