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  1. Received an email from a friend of mine, as follows:- “Well....what do you think about this...in the post was a letter from Scottish Power. They inform me I have an outstanding credit with them (£13.83) which they have now paid into my bank.....I closed my Scottish Power account in October 2013 !! ....”
  2. I have just moved house and let Scottish Power know as we have been customers for 13 years paying a direct debit monthly and never defaulting. Yesterday I had a text from the bank and looking at my accounts they have taken £1,452 out without any prior communication. When I rang them they said it was arrears which I did not have any idea about. I can't understand why I have not been contacted about this as it was so much as I would have paid more each month. I went to the bank and they have refunded me but obviously I have to sort it out. Surely more communicati
  3. Apparently I've died! Today I have received a letter from my energy supplier which is addressed to the Executor of the late (ME) We are very sorry to hear about the recent passing of the Late ........................ At Scottish Power we are committed to providing the help and support which is most appropriate to the needs of the customer. Blah, blash, blah Should you wish to speak to Philips & Cohen Associates (UK( Ltd in the meantime about the account(s), please call them on xxxxxxxxxx I have spoken with a female at SP who refused to accept me recording the call and ad
  4. 3 weeks ago, I received an email from Scottish power, telling me my bill is now ready and due for payment, now I knew its not due until 18 May, and have not entered any meter readings So I went online to check my bills, only to find the following message, account status CLOSED Seems Scottish power closed my account on 19 March 2016, and they have given me no reason for this, which I find baffling, and they have finalized my account with an estimated reading, which isn't to far of the correct reading I have been emailing them for the last few days, to try to get an answe
  5. Hi trying to deal with getting a default removed . I sent a letter to Scottish Power after weeks of corresponding they sent me a template letter, unsigned with the incorrect spelling of my name on. I am then able to request the default to be removed? If so, is there a template letter which I can send back to them to get them to make it so? Thanks all - this is a great forum btw! James
  6. My husband was pressurised by Scottish Power about 5 years ago to switch to them, promising us a better deal. This was totally against my better judgement!!! However, in July 2013, we heard about Economy 10 and, as SSE was offering a good deal, we switched back to them. We heard nothing more from Scottish Power until December 2014 when a demand came for £56.99. My husband disputed it, having heard nothing from them for 17 months but they persisted and continued to harass him, threatening legal action. In desperation, my husband agreed to pay £12.99 and then £4 per month until it was clea
  7. Dear All, I am extremely unhappy with the way that Scottish Power have dealt with a complaint I had. My father lived in Scotland and my brother and I live 360 miles away in England. To cut a long story short, in 2012 my late father notified them that his meter was not working correctly from October 2012 to date, they were sending bills to him with the same meter numbers on . In September 2014, my father died and Scottish Power had still not changed the meter even though it was still showing the same readings as in 2012. My brother and I were left his pr
  8. Hi all, I've been told this is the very best place to come for sound advice, so here goes - it's a long convoluted story but I'll keep it as short as I can. I live in a one bed flat that occupies the front half of a three story town house. Last year, unbeknown to me, Scottish Power messed up billing on my account for electric (something to do with them changing their computer system to a new one). Then out of the blue I received a bill for £1100 - on top of what i had already paid / been paying. I questioned it (obviously!) They said the figure was correct and based on actual rea
  9. As a verbal contract (which starts on the 30th June) was entered into according to Scottish Power CS when the MD was caught on the phone a few weeks ago Are there any options on how to cancel? I've asked for a copy of the Sales Call which requires a £10 cheque
  10. Just letting off steam......... I'm sure I'll get some sense out of it or bugger off to another supplier -----Original Message----- From: xxxxxxxxxxxxxxx To: keith.anderson@scottishpower.com Sent: Tue, 18 Nov 2014 21:08 Subject: Mr xxxxxxxxxxxx - Account number: 76xxxxxxxxxxx - Formal Complaint Dear Keith Apologies for troubling you with such a seemingly trivial matter but I find putting pen to paper can sometimes relieve the most apoplectic of moments. For background; I have been a customer of Scottish power for a little over a year and, not having found the need t
  11. Simple really, Ombudesman has made adjudication in my favout and part of that is for Scottish Power to cough up £100 and an apology within 28 days. they have failed to do so so I am now wondering about my next step, go back to Ombudsman for determination (equivalent of court order) or go after them myself. awaiting copy of credit file from 1 of the CRA's nothing on the others though but they were threatening to report a debt. It stems from them getting their customer files confused and sending bills to wrong house so for the DAY I was their customer I havent had a bill buy they wanted hundre
  12. Scottish Power is the most complained about energy supplier in Britain, the latest figures from Citizens Advice reveal. The national charity and consumer advocate has released its latest quarterly complaints league table, which reveals: There were 1,163 complaints about Scottish Power per 100,000 customers in the last quarter of 2014: the latest period for which data is available. This is the highest number of complaints ever recorded about one energy firm. Complaints about Scottish Power increased 588% throughout 2014. The new figures also show that SSE retained
  13. Hello To cut a long story short, i had taken out dual fuel tariff with Scottish Power. When my 1 year contract came to an end they took it on themselves to issue me a new tarif without contacting me, anyway there were no accurate meter reading done by Scottish Power.so i made a complaint regarding the estimated meter readings Scottish Power decided to close the account. Scottish Power finally sent a meter reader to come and take a reading late February 2015, few weeks later i received a electricity bill shy of £800. I have been in touch and Scottish Power keep saying the bill is c
  14. Hello all any advice would be appreciated Had a visit from someone claiming to be from Scottish Power yesterday morning asked to see his badge which he held out still attached to lanyard. I asked to take it for full inspection he refused. Was suspicious as I am not an SP customer but with SSE/Ebico but realise im in a Scottish Power area. I let him look at meter and he then stated it had been tampered with and bypassed. I could not believe what I was hearing. I regularly put money on my key (it was a modern prepayment meter) my usage is fairly light due to my h
  15. Hi I am having some problems with scottish power i switched suppliers the final account/bill i got from them they were asking for £400 I was paying by DD they asked for a meter reading i gave it and if i was using to much they adjusted my payments i do not understand how they say i owe them this amount i phone them they just keep repeating the same without explaining and won,t answer my e-mails. now getting threatening letters saying they are going to send DCA and contact credit ref and get me blacklisted if i don,t pay
  16. In 2011 I had a visit at my door from a Scottish Power, canvassing for new customers. I reluctantly gave them information as I knew I would cancel within their "cooling off" period, as I was happy with my present supplier plus the fact that I am disabled I didnt want to be stood for a long period at my door. I cancelled the proposed gas/elec supply within the given "cooling-off" period soon after received a bill for £30. A dispute ensued as they said I had cancelled beyond that period, so the charge must stand. I argued and disputed from day one, but they wou
  17. Evening All, Does anyone know how the energy companies are supposed to inform you your tariff/deal is coming to an end?? Mine (Scottish Power) came to an end October 31st 2014 but i didn't receive any letter/email 42-49 day prior to this date informing me it was ending. I received (via SP online portal) an annual statement on 4th November and included in this was one line stating 'you may want to think about changing' Then on the 2nd December i received an email (again via the Scottish Power portal) that my tariff had changed!! I know its March now but i didn't read the
  18. Due to poor health, I had to take time of work, Jan and Feb, now from my wages I make sure I pay my Mortgage, Payment to the Debt arrangement scheme, and Council Tax Now I get weekly tax credits of £81, and around the 15 Feb, I received my bill from scottish Power of £298. Now from my tax credits, and working payments out on Excel, I have budgeted £30 per week to my account for Scottish Power, meaning by 5 May account should be paid in full On the 23 Feb, I emailed Scottish Power about my fiancial difficult, and included the payment plan for the account Now
  19. so back in august i had an appointment for a meter change,sat in and no one bothered to turn up. called them to be told that someone had cancelled the appointment the day after it was booked even though i had a letter confirming date/time etc dated 4 days after the day i booked the appointment. anyway,they said i'd get £22 cheque because no one turned up...okay great i thought. i was dealing with the CEO's office for something else at the end of september,and i just happened to mention the cheque as it hadn't turned up to be told that the person who said they'd issue it on the phone hadn
  20. I have been a Scottish Power Boiler Care customer since April 2013 but they have yet to organise a service visit which is part of the contract. I have rung the company three times asking for a visit. Twice I received an apology and a promise that a visit would be arranged. On the third occasion I was told that service visits "weren't a priority" and left me with the presumption that I would have to wait for my bolier to actually break down before they would get off their back sides. I e-mailed a formal complaint to their customer service address.
  21. In Feb 2014 I transferred from First Utility to Scottish Power, having been told by "The Big London Energy Switch" that SP could handle readings from my electricity Smart Meter. It quickly became clear that they could not, we switched back to First Utility. Scottish Power had garbled our meter number, claiming we did not have the electricity Smart Meter! They also failed to agree transfer readings, resulting in a 74kWh overcharge where both companies charged for that block of electricity. They know what the correct meter readings were. After nume
  22. I have been a Scottish power Home Comfort customer for 2 years. I contacted SP this morning to report a fault and an engineer was sent to my property. I had removed the cover from the boiler this morning, following the maintenance instructions in the boiler's manual. But, as I'm not an engineer, I decided to leave it be until the engineer arrived. Upon seeing the cover had been removed the engineer refused to repair the boiler. He advised he could repair it (it is repairable), but would not because I had breached my policy by removing the cover. This means my wife, our 4-day
  23. Good Evening, I have transferred from Scottish Power to another utility firm and had enougth money in the account to pay the final bills with a large credit to cover this. However, on receiving my final bills, they have added the following Other Charges: "Balance Transfer from Electricity Service" to the value of £59.62 on both Gas and Electricity. The Electricity bill was in credit before and after, so I am not sure what this Other Charge is. I transferred my account before the end date and as stated in my Terms and Conditions I would pay no cancellation fee? A
  24. Hi all, I am new to the forum, probably like many people this is because I have an issue that I am struggling to get resolved with the company concerned. We moved house recently and the incumbent energy provider was Scottish Power, we gave them our readings, then moved to British Gas. As this forum is not for specific topics I'll leave it there but all we want is a bill to pay! The company in question seem more interested in sending debt collection agents after us for a wildly inaccurate amount, than providing us with an accurate bill (in fact, any bill at
  25. I checked by bank account this evening and SP have decided to take over £600. I recently moved house from rented to mortgaged. I transferred my account from the rented property knowing I had £600 winter debt I put up my monthly DD. I have mail redirection from the rented property to come to my new property and therefore can safety say I have received no correspondence to state this will happen. I am now financially insecure for the rest of the month because of this and not very happy. Can SP do this to me without any warning. If they would have sent a letter I would have
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