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Found 25 results

  1. More than half of British households are set to see an increase in the cost of energy in April after the regulator, Ofgem, raised price caps. Ofgem sets maximum prices that can be charged for gas and electricity to those who have not switched suppliers and are on default tariffs. The new cap could see these households typically pay an extra £117 a year. The regulator is allowing suppliers to cover the higher costs they face on the wholesale market. "We can assure these customers that they remain protected from being overcharged for their energy and that these increases are only due to actual rises in energy costs, rather than excess charges from supplier profiteering," said Dermot Nolan, chief executive of Ofgem. https://www.bbc.co.uk/news/business-47133564
  2. Opened: Feb 2018 Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008
  3. Opened: Feb 2018 Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017
  4. Ofgem's proposals to shake up the energy market put "too much onus" on the customer and "do not go far enough", says one energy company boss. The energy regulator said four million pre-pay customers would be protected by an interim price cap from next April. It added it would work with suppliers to help "disengaged" customers to search for cheaper deals. But First Utility's managing director, Ed Kamm, told the BBC the plans were in danger of helping the wrong people. "Ofgem itself admits that consumers who are already engaged in the market will see the first benefits," he said. http://www.bbc.co.uk/news/business-36961798
  5. Ofgem's proposals to shake up the energy market put "too much onus" on the customer and "do not go far enough", says one energy company boss. The energy regulator said four million pre-pay customers would be protected by an interim price cap from next April. It added it would work with suppliers to help "disengaged" customers to search for cheaper deals. But First Utility's managing director, Ed Kamm, told the BBC the plans were in danger of helping the wrong people. "Ofgem itself admits that consumers who are already engaged in the market will see the first benefits," he said. http://www.bbc.co.uk/news/business-36961798
  6. As many sufferers of the BES practice and the investigation by Ofgem, they published a report yesterday.(18/ 12/ 2015) http://tinyurl.com/qcabj4j
  7. https://www.ofgem.gov.uk/publications-and-updates/ofgem-secures-free-energy-npower-customers-late-resolution-ombudsman-decisions So it seems that not only does Npower dishonour it obligations to its customers but it also dishonours it obligations to the Energy Ombudsman as well. Let's hope that Npower's legal clerk- Kenneth Radley Davies is watching Thanks to Eversir for this heads-up
  8. OK so it's not that new, but I haven't seen it posted up yet. They came into force on 26th August 2013. Some of the main points: Full standards of conduct can be found here: https://www.ofgem.gov.uk/publications-and-updates/new-standards-conduct-suppliers-domestic-consumers
  9. For the full story : - http://www.bbc.co.uk/news/uk-32876422
  10. Ofgem Investigation into BES and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 7A, 7B, 7, 14 and 21B) Publication Date: 30th October 2014 Company being Investigated: BES Commercial Electricity Ltd (electricity supplier) and Business Energy Solutions Ltd (gas supplier) Ofgem are investigating whether BES (encompassing both licensees) is complying with the requirements of conditions 7A, 7B, 7, 14 and 21B of their gas and electricity supply licences. We are aware of a high level of complaints made about BES and have also received a referral from Citizens Advice. For more link is here: https://www.ofgem.gov.uk/publications-and-updates/investigation-bes-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-7a-7b-7-14-and-21b
  11. On 12 November Ofgem issued notice of our proposal to revoke some of the provisions of the confirmed Provisional Order against Economy Energy following improvements in compliance. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/economy-energy-provisional-order
  12. Investigation into Scottish Power’s compliance with Standards of Conduct (SLC 25C), SLC 27 (provision of final bills), and the Gas and Electricity (CCHS) Regulations 2008. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/investigation-scottish-power%E2%80%99s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-cchs-regulations-2008
  13. Notice of intention to impose a financial penalty following an investigation into compliance by InterGen with Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009 Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-intergen-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
  14. Notice of intention to impose a financial penalty following an investigation into compliance by Drax with Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009 Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-drax-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
  15. Ofgem Notice of intention to impose a financial penalty following an investigation into compliance by British Gas with Article 9(1) and Article 9(1A) of the Electricity and Gas (Carbon Emissions Reduction) Order 2008 (as amended) Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-91-and-article-91a-electricity-and-gas-carbon-emissions-reduction-order-2008-amended
  16. Ofgem has been investigating whether British Gas complied with its obligations under Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
  17. Thursday, June 26, 2014 - 12:00 We have today referred the energy market to the Competition and Markets Authority (CMA) for a full investigation. The CMA will begin its investigation immediately and will likely publish its final decisions by the end of 2015. Clear the air The investigation is an important opportunity to clear the air and should ensure competition in the energy market effectively bears down on costs and drives improvements in customer service and innovation. This will help rebuild consumer trust and confidence in the market. It will also help to provide the certainty that is needed for investment in the energy sector and complement our recent reforms to make the market simpler, clearer and fairer for consumers. Supplier distrust Our recent assessment of the energy market, which we prepared with the Office of Fair Trading and CMA, showed that competition isn’t working as well as it should for consumers. It showed increasing distrust of energy suppliers, uncertainty about the relationship between the supply businesses and the generation arms of the six largest suppliers, and rising profits with no clear evidence of suppliers reducing their own costs or becoming better at meeting customer expectations. Investigation features The CMA can decide which features of the market to focus on in its investigation and use its powers to address any structural issues that would undermine competition. We fully expect the CMA to consider the action we’ve taken to intensify competition and protect consumers. The main areas we expect they will include in the investigation include: the relationship between the supply businesses and generation arms of the six largest suppliers barriers to entry and expansion for suppliers the profitability of the six largest suppliers whether there is sufficient competition between the large energy suppliers the trend of suppliers consistently setting higher prices for consumers who have not switched low consumer engagement that contributes to weak competitive pressure in the market We will play a full role assisting the CMA and will continue our work to protect consumers. This includes pushing forward next-day switching, improving the support available for vulnerable consumers in finding the best energy deal, developing new rules for brokers to follow in the non-domestic market, and working with government to ensure consumers get the maximum benefit from the smart meter revolution. A CMA investigation should ensure there are no barriers to stop effective competition bearing down on prices and delivering the benefits of these changes to consumers.
  18. Energy regulator imposes £750,000 penalty on ScottishPower for failing to justify £180 premium for different payment methods - but says £80 differential now charged by energy companies is fair Energy regulator Ofgem has come under fire after claiming energy suppliers are justified in charging £80 more for not paying by direct debit - despite leaving most elderly and vulnerable customers worse off. The ruling came as Ofgem announced that one supplier, ScottishPower, would pay a £750,000 penalty for failing to justify the unusually high premium of £180 it used to charge for non-direct debit payment methods. But controversially the regulator concluded that the average £80 premium now charged by suppliers for customers with pre-payment meters or paying by standard quarterly bills was justified by the higher costs they entailed. The regulator admitted that "low income customers and those in vulnerable situations", such as the elderly, would typically be left paying more, because they were "more likely to pay by means other than direct debit". But after examining evidence from suppliers it said it "found no evidence to suggest that costs are being unjustifiably added to the bills of typical prepayment and standard credit customers". More: http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/10843585/80-charge-if-you-dont-pay-for-energy-by-direct-debit-is-justified-says-Ofgem.html
  19. Scottish Power is to pay customers £8.5m after an investigation by industry regulator Ofgem into its doorstep and telephone selling. Ofgem said customers were misled during sales approaches due to Scottish Power's failure to "adequately train and monitor" staff. Consumers on the "warm home discount" will receive about £50 each. Money will also go to those who were misled. The company has apologised for the errors between 2009 and 2012. "Today's announcement is a clear signal to energy suppliers of the consequences of breaching licence obligations," said Ofgem's senior partner in charge of enforcement Sarah Harrison. http://www.bbc.co.uk/news/business-24620304
  20. Nearly four in five UK tenants have never switched energy suppliers - a move that could save them £190 a year, the energy regulator has said. Ofgem said that 77% of bill payers in rented homes had never switched gas and electricity supplier. If a tenant is directly responsible for paying the bill, then they have the right to switch. If the landlord has a tie-in with a specific supplier, this must be made clear to a tenant. However, if the tenant is responsible for paying the bill then he, or she, has the right to switch at any time without incurring an exit fee. "At a time when nine million British households are renting and budgets are tight, it is important that consumers are clear about where they stand when choosing and switching their energy supplier," said Philip Cullum, Ofgem senior partner. "Our research shows that tenants that have not switched could save an average of around £190 on their annual energy bill." The regulator has put together a guide for tenants on the issue. http://www.bbc.co.uk/news/business-24062938
  21. The energy regulator has branded a proposal by EDF to introduce single unit pricing for gas and electricity as "not as simple as it sounds". Instead, Ofgem is to simplify the energy market in the forthcoming Energy Bill by requiring companies to limit the number of tariffs on offer to four for each of gas and electricity. EDF Energy calls for 'petrol station forecourt' pricing One of the UK's biggest energy suppliers has called for single-unit pricing for gas and electricity to help consumers compare tariffs as easily as they currently shop around for petrol. EDF Energy said it would introduce the system if all other suppliers did too. The energy regulator Ofgem said the proposed scheme would not be as easy to implement as it might appear. This was because of the number of payment options and special "dual fuel" packages that currently existed. A plan by Ofgem to simplify the energy market will be included in the forthcoming Energy Bill. It will require companies to limit the number of tariffs on offer to four for each of gas and electricity. But EDF said that plan was still too complicated. http://www.bbc.co.uk/news/uk-22916656
  22. This is nothing new,Experts have been predicting this for years. http://www.bbc.co.uk/news/business-19842401
  23. http://www.guardian.co.uk/business/2012/jul/16/household-energy-bills-ofgem?newsfeed=true
  24. Information Note Wednesday 4 April 2012 OFGEM LAUNCHES INVESTIGATION INTO ENERGY SALES BY E.ON Ofgem has today opened an investigation to establish whether E.ON is complying with its obligations on energy sales. The investigation is being launched following information which has come to Ofgem’s attention regarding E.ON’s marketing activities. In 2009 and 2010, Ofgem strengthened suppliers’ obligations relating to energy sales. The changes set out that suppliers are required to put in place robust processes to guard against misselling. These obligations include ensuring that any marketing material that suppliers use and information that they provide during telesales and face-to-face marketing are fair, accurate, easy to understand and do not relate to products that are inappropriate for the customer. In addition, suppliers are required to conduct any telesales and face-to-face marketing activities in a fair, transparent, appropriate and professional manner. Ofgem is continuing its investigations into the energy sales practices of Scottish Power, SSE and npower and has recently concluded an investigation into EDF Energy on this issue. -ends- 1. The investigation will examine whether E.ON is complying with standard licence condition 25, which regulates face-to-face and telephone sales activities. The fact that Ofgem has launched an investigation should not in any way be taken as implying that E.ON has breached licence conditions or otherwise broken the law. As part of the investigation process Ofgem will examine any evidence of non- compliance and consider whether there are grounds for exercising enforcement powers. Further information on the investigation process and the potential outcomes can be found in Ofgem’s enforcement guidelines. 2. Live investigations into energy sales Ofgem is continuing its investigations into Scottish Power, SSE, and npower. For the avoidance of doubt, the fact that Ofgem is continuing these investigations should not be taken as a conclusion that any supplier has breached licence conditions or otherwise broken the law. 3. Cases now concluding Ofgem recently concluded its investigation into EDF Energy’s compliance with standard licence condition 25. EDF Energy has proposed to make payments
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