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Found 25 results

  1. More than half of British households are set to see an increase in the cost of energy in April after the regulator, Ofgem, raised price caps. Ofgem sets maximum prices that can be charged for gas and electricity to those who have not switched suppliers and are on default tariffs. The new cap could see these households typically pay an extra £117 a year. The regulator is allowing suppliers to cover the higher costs they face on the wholesale market. "We can assure these customers that they remain protected from being overcharged for their energy and that these increases are only due
  2. Opened: Feb 2018 Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008
  3. Opened: Feb 2018 Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017
  4. Ofgem's proposals to shake up the energy market put "too much onus" on the customer and "do not go far enough", says one energy company boss. The energy regulator said four million pre-pay customers would be protected by an interim price cap from next April. It added it would work with suppliers to help "disengaged" customers to search for cheaper deals. But First Utility's managing director, Ed Kamm, told the BBC the plans were in danger of helping the wrong people. "Ofgem itself admits that consumers who are already engaged in the market will see the first benefits," he said
  5. Ofgem's proposals to shake up the energy market put "too much onus" on the customer and "do not go far enough", says one energy company boss. The energy regulator said four million pre-pay customers would be protected by an interim price cap from next April. It added it would work with suppliers to help "disengaged" customers to search for cheaper deals. But First Utility's managing director, Ed Kamm, told the BBC the plans were in danger of helping the wrong people. "Ofgem itself admits that consumers who are already engaged in the market will see the first benefits," he said
  6. As many sufferers of the BES practice and the investigation by Ofgem, they published a report yesterday.(18/ 12/ 2015) http://tinyurl.com/qcabj4j
  7. https://www.ofgem.gov.uk/publications-and-updates/ofgem-secures-free-energy-npower-customers-late-resolution-ombudsman-decisions So it seems that not only does Npower dishonour it obligations to its customers but it also dishonours it obligations to the Energy Ombudsman as well. Let's hope that Npower's legal clerk- Kenneth Radley Davies is watching Thanks to Eversir for this heads-up
  8. OK so it's not that new, but I haven't seen it posted up yet. They came into force on 26th August 2013. Some of the main points: Full standards of conduct can be found here: https://www.ofgem.gov.uk/publications-and-updates/new-standards-conduct-suppliers-domestic-consumers
  9. Ofgem Investigation into BES and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 7A, 7B, 7, 14 and 21B) Publication Date: 30th October 2014 Company being Investigated: BES Commercial Electricity Ltd (electricity supplier) and Business Energy Solutions Ltd (gas supplier) Ofgem are investigating whether BES (encompassing both licensees) is complying with the requirements of conditions 7A, 7B, 7, 14 and 21B of their gas and electricity supply licences. We are aware of a high level of complaints made about BES and have a
  10. On 12 November Ofgem issued notice of our proposal to revoke some of the provisions of the confirmed Provisional Order against Economy Energy following improvements in compliance. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/economy-energy-provisional-order
  11. Investigation into Scottish Power’s compliance with Standards of Conduct (SLC 25C), SLC 27 (provision of final bills), and the Gas and Electricity (CCHS) Regulations 2008. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/investigation-scottish-power%E2%80%99s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-cchs-regulations-2008
  12. Notice of intention to impose a financial penalty following an investigation into compliance by InterGen with Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009 Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-intergen-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
  13. Notice of intention to impose a financial penalty following an investigation into compliance by Drax with Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009 Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-drax-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
  14. Ofgem Notice of intention to impose a financial penalty following an investigation into compliance by British Gas with Article 9(1) and Article 9(1A) of the Electricity and Gas (Carbon Emissions Reduction) Order 2008 (as amended) Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-91-and-article-91a-electricity-and-gas-carbon-emissions-reduction-order-2008-amended
  15. Ofgem has been investigating whether British Gas complied with its obligations under Article 14(1) of the Electricity and Gas (Community Energy Saving Programme) Order 2009. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/notice-intention-impose-financial-penalty-following-investigation-compliance-british-gas-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
  16. Thursday, June 26, 2014 - 12:00 We have today referred the energy market to the Competition and Markets Authority (CMA) for a full investigation. The CMA will begin its investigation immediately and will likely publish its final decisions by the end of 2015. Clear the air The investigation is an important opportunity to clear the air and should ensure competition in the energy market effectively bears down on costs and drives improvements in customer service and innovation. This will help rebuild consumer trust and confidence in the market. It will also help to provide
  17. Energy regulator imposes £750,000 penalty on ScottishPower for failing to justify £180 premium for different payment methods - but says £80 differential now charged by energy companies is fair Energy regulator Ofgem has come under fire after claiming energy suppliers are justified in charging £80 more for not paying by direct debit - despite leaving most elderly and vulnerable customers worse off. The ruling came as Ofgem announced that one supplier, ScottishPower, would pay a £750,000 penalty for failing to justify the unusually high premium of £180 it used to charge for non-direct debi
  18. Scottish Power is to pay customers £8.5m after an investigation by industry regulator Ofgem into its doorstep and telephone selling. Ofgem said customers were misled during sales approaches due to Scottish Power's failure to "adequately train and monitor" staff. Consumers on the "warm home discount" will receive about £50 each. Money will also go to those who were misled. The company has apologised for the errors between 2009 and 2012. "Today's announcement is a clear signal to energy suppliers of the consequences of breaching licence obligations," said Ofgem's senior partn
  19. Nearly four in five UK tenants have never switched energy suppliers - a move that could save them £190 a year, the energy regulator has said. Ofgem said that 77% of bill payers in rented homes had never switched gas and electricity supplier. If a tenant is directly responsible for paying the bill, then they have the right to switch. If the landlord has a tie-in with a specific supplier, this must be made clear to a tenant. However, if the tenant is responsible for paying the bill then he, or she, has the right to switch at any time wit
  20. The energy regulator has branded a proposal by EDF to introduce single unit pricing for gas and electricity as "not as simple as it sounds". Instead, Ofgem is to simplify the energy market in the forthcoming Energy Bill by requiring companies to limit the number of tariffs on offer to four for each of gas and electricity. EDF Energy calls for 'petrol station forecourt' pricing One of the UK's biggest energy suppliers has called for single-unit pricing for gas and electricity to help consumers compare tariffs as easily as they currently shop around for petrol. E
  21. This is nothing new,Experts have been predicting this for years. http://www.bbc.co.uk/news/business-19842401
  22. http://www.guardian.co.uk/business/2012/jul/16/household-energy-bills-ofgem?newsfeed=true
  23. Information Note Wednesday 4 April 2012 OFGEM LAUNCHES INVESTIGATION INTO ENERGY SALES BY E.ON Ofgem has today opened an investigation to establish whether E.ON is complying with its obligations on energy sales. The investigation is being launched following information which has come to Ofgem’s attention regarding E.ON’s marketing activities. In 2009 and 2010, Ofgem strengthened suppliers’ obligations relating to energy sales. The changes set out that suppliers are required to put in place robust processes to guard against misselling. These obligation
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