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Found 12 results

  1. Tougher rules to let customers exit their contract New rules being introduced by Ofcom will let broadband customers exit their contract at any time if they aren’t getting the speed quoted by their provider. Currently customers can only cancel their broadband deal penalty free within the first three months of the contract. After that time they are charged a penalty fee to exit, even if their broadband speed is slow. Under the new rules customers can cancel at any time, if the speed they receive is slower than the speed they were quoted when they signed up. h
  2. I bought a new Acer laptop ( v5 122p-win 8.1) from PC world on Sunday, after using it for about a day, I've found the laptop very very slow and sluggish, it get to a point when the laptop just becomes unresponsive, the internet is very slow also and I can't do basic taks. , I've delated all the pre installed apps that came with the laptop and it's made no difference what so ever, the cpu is constantly reaching 100%. I wanted to know if I had a legal right of requesting either a refund, exchange, or by me paying extra for a better spec
  3. I have recently discovered that the clock on my economy 7 electricity meter is seven hours slow. I use my high power useage appliances like washing machine and tumble dryer at night to take advantage of cheap rate power charges. I now discover that all that use is being charged at peak rates. I have no idea how long this has been happening for but the meter was installed in 2008. I have recently changed supplier and I have asked them to come and check the meter. They cannot come and look till the end of May. I also have an outstanding balance with my old supplier that i have been payin
  4. Hi guys. Just bought this :- http://www.amazon.co.uk/MSI-GE70-2PE-051UK-17-3-inch-Notebook/dp/B00IZFMB6I which I think is pretty high spec. For some strange reason though, it doesn't seem much quicker than my old 2GB Ram Samsung. Is there something I need to do in the settings to speed it up? Even videos I watch on Facebook seem to keep freezing. Starts up as fast as I expected. Just a bit confused. Thanks
  5. Dear All, I DSAR'd natwest at Bishopsgate address they have taken over 40 days to reply, what happens now? For credit card info they sent on to another location, For bank account info they sent over info in separate packages. They are saying they can only go back 6 years!!! What are my options I thought they have to reply in 40 days to DSAR's. I thought for bank accounts they can go back more than 6 years? Can anyone advise. Thanks Zul
  6. Hi, I put a PPI claim in to the FOS on behalf of my husband October 2010,at the time he was still managing to pay his CC and loan, however it all went belly up in April this year and as I have heard nothing for months from the FOS I'm wondering where it will leave this claim when the HSBC take action against him which from the letters received yesterday could be soon Ro
  7. I noticed on this thread: http://www.consumeractiongroup.co.uk/forum/showthread.php?423050-Windows-XP-support comments about AVG as I have AVG internet security and tune up and when I turn my pc on it takes at least 20 minutes before I get complete control back over my PC and although I am told the pc has low memory (37GB disk and 2.8GB left) I would have thought that enough to use the pc reasonably easily. I am not in any way shape or form a 'techi' - I turn my pc on and hope it'll keep going like my Mrs samsung galaxy which kicks into life immediately you turn it on. When th
  8. I would like to ask some questions about selling the house we currently have on the market. This relates to the buyers and sellers form we need to fill in. It asks if you have made any complaints. I made a complaint to the local Council about a mobile mechanic doing up cars on the side of the road. The house is in my partner's name and he didnt make the complaint - but do we need to declare anyway? Secondly it asks about have you had any disputes? Yes with the same mobile mechanic. He has caused problems to the off road parking (matter resolved with police help),
  9. So I recently moved house - called bt and they said sure we an oe the internet to new house - but you have to take out a new contract - which i did (18 months) They said I would get 3-6 bps but I getting less than 1 - Is there anything I can do?
  10. Hey, I have been having problems with the data services being offered by Orange, basically the speed is totally unusable when I am not using WiFi and this problem has been ongoing for almost 1 month now...my average mobile internet speed is 0.03MPS at all times of the day / night. Orange say that there are no network problems in my area, the handset is not faulty and neither is the SIM. Its getting silly now as I do feel my phone "connected" experience is a complete joke. I am 8 months into a 24 month contract and see no signs of this improving - what are my options regardi
  11. :xHi We have a Mazda 5 sport which my husband uses for his taxi it requires a new gearbox and we have been waitng since the 11th May for the repair it should of been done by the 17th may but they keep changing the goal post everytime we speak to Mazda or the dealer Underwoods of colchester they keep saying its on the container boat coming from Japan, when I mentioned that my husbands can't work without the car Mazda said we should have contingency plans put in place for when the car is off the road we have if the car is in a accident then we get a replacement taxi but
  12. Hi I'm finding that threads won't open, and posting a reply is taking forever, sometimes timing out. Is there an issue at the website end or is it me?
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