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Found 37 results

  1. Complaints from people bombarded with spam texts and nuisance calls have today helped the ICO fine two companies a total of £100,000. Separate investigations into Omega Marketing Services Ltd and Vincent Bond Ltd were both triggered by complaints about nuisance marketing. Now the firms have been fined £60,000 and £40,000 respectively. The ICO receives around 13,000 complaints about spam texts, emails and nuisance calls a month. It is currently investigating 167 cases. Report nuisance calls at ico.org.uk/calls.
  2. A total of 1.4 million people in the UK have only made the minimum repayments on their credit cards for three years in a row, the City regulator has said. The profits made from these customers mean credit card firms do little to address persistent debt, the Financial Conduct Authority (FCA) said. Nearly half of them have borrowed more than 90% of their credit limit consistently for three years. Lenders have now agreed to help with warnings about growing debt. In its final report on the UK credit card market, the regulator said: "Credit cards are suited to short term borrowing and can be an expensive way to borrow large amounts over a long period. We are concerned about the volume of borrowing behaviour that does not fit this pattern. http://www.bbc.co.uk/news/business-36892843
  3. NatWest and Royal Bank of Scotland (RBS) have warned businesses they may have to charge them to accept deposits due to low interest rates. The move, if enacted, would make them the first UK banks to introduce negative interest rates, in effect, charging to deposit money. "Global interest rates remain at very low levels... this could result in us charging interest on credit balances," it wrote in a letter to customers. Personal customers are not affected. http://www.bbc.co.uk/news/business-36889828
  4. I have received 3 recovery letters from Indigo Car Parking (also known as PCN Admin, ZZPS) in respect of recovery of a parking ticket that has been cancelled. Every time I receive a new letter, I respond with the email confirming cancellation, but the letters keep coming. Does anyone known what I can do to stop this nonsense?
  5. The Government has announced plans to put an end to anonymous phone calls from British companies in the UK or based overseas. Telemarketers will be forced to display a valid phone number when they make phone calls - or face heavy fines in a new crackdown on nuisance calls. The welcome change to the law means it will be a legal requirement for direct marketing callers to show a valid caller identity that shows up on phone displays when they call. The changes make it easier for people to report any company that makes unwanted calls. http://www.which.co.uk/news/2016/01/cold-calling-firms-forced-to-display-phone-numbers-429776/ How to stop the nuisance callers First, make sure you’re not handing your details away. If you don’t want to hand over your own phone number when filling in forms, use this one instead . You can complain about a cold caller to the ICO here . If the cold caller is from a claims management company, such as those calling about PPI, you can also complain here . Cold callers aren’t supposed to call you if you’ve signed up to the Telephone Preference Service .
  6. The UK's broadband providers have been told to expect tougher rules on how they advertise their services. The UK's Advertising Standards Authority said it was considering the step to ensure people "aren't misled by pricing claims". It follows a study that indicated most users could not correctly calculate bills based on the information given in a selection of broadband ads. The ASA said it would make a final decision before June. A lobby group representing the broadband industry has suggested more research is needed before any changes are imposed. But one of the internet service providers has already said it supports reform. "It's obvious that a single headline price is much clearer and better for customers, and we're actually already doing it on a pilot project up in York," said a spokesman for TalkTalk. "But until the whole market moves to single prices, any company that advertises its products like this will struggle to compete with what look like better deals from other providers." The announcement comes a month after the charity Citizens Advice called on the ASA to review its code of practice because it said consumers were being misled by attractive-sounding broadband offers. Full Article
  7. Mobile phone users will be protected from massive bills when their devices are stolen after five operators agreed to introduce a £100 "liability cap". EE, O2, Three, Virgin Media and Vodafone have signed up to the measure. Some customers have faced charges of thousands of pounds because of usage by thieves. The cap will be activated when a phone is reported lost or stolen within 24 hours of going missing. The government said it had secured a deal with "real benefits". The Citizens Advice Bureau (CAB) said the measures would bring "much-needed relief" to consumers targeted by phone fraudsters. http://www.bbc.co.uk/news/uk-32005851
  8. Rogue claims companies that provide bad service and bombard people with nuisance calls face fines totalling hundreds of thousands of pounds under new plans. Those who use information gathered by unlawful unsolicited calls and texts, waste people's time and money by making spurious claims or use misleading marketing could be fined up to 20% of annual turnover, justice minister Lord Faulks said. Fines will be based on the turnover of the company and the nature of the offences, meaning they could potentially stretch to millions of pounds in some cases. Lord Faulks said: "No longer should claims companies be able to plague hardworking people and waste everyone's time. "The scale of these fines shows just how serious we are about stopping them. "This is also good news for the reputable firms in this industry, as it will boost confidence in the services provided by the sector." The fines, due to be introduced later this year, will be brought against companies which break rules set by the Claims Management Regulation (CMR) unit at the Ministry of Justice (MoJ). CMR head Kevin Rousell said: "Again and again we have seen examples of bad practice from claims management companies (CMCs) that continue to plague the claims industry and bother the public. "We already take tough action against companies which break the rules, but now these fines will help to drive malpractice out of the industry and improve the reputation for those who do follow the correct procedures." The unit already has powers to vary, suspend or cancel any firm's licence to operate in the claims management sector. In April last year, a ban was introduced on referral fees in personal injury cases. Latest figures show that the number of CMCs registered to handle personal injury claims has fallen from around 2,300 at the start of last year to 1,200 at the end of May, the MoJ said. https://uk.news.yahoo.com/rogue-claims-firms-face-fines-232355951.html#XuEncTV dx
  9. The Green Deal is a government backed scheme that can help you make energy-saving improvements to your home or business, for example: insulation - eg solid wall, cavity wall or loft insulation heating draught-proofing double glazing renewable energy generation - eg solar panels or heat pumps You have to pay back the cost of the improvements over time because the Green Deal is a loan. The BBC has found that some firms promoting the scheme are mis-leading consumers by claiming the Green Deal was free and that they qualified for the scheme - even though they needed to have an assessment. The word 'loan' was never mentioned in their sales patter. Some consumers were told that their council tax bills would be cut if their homes were more energy efficient or that they would get a new boiler if they paid the assessment fee. Across Wales and England only 219 Green Deal plans have been completed but BBC has received more than 250 complaints from viewers who say they have been misled by cold calling companies http://www.bbc.co.uk/news/uk-wales-25290101
  10. https://uk.news.yahoo.com/clampers-facing-full-regulation-115058608.html#Dw3mr1D A pet hate of motorists is to be fully regulated with all clampers forced to abide by a cap on fines and penalties. Under new rules operators targeting private car parks and property will be forced for the first time to follow the same restrictions and guidelines as companies policing public roads. Among the fees for illegal parking will be a maximum 100 euro charge for releasing a clamp and a 50 euro charge for releasing a car that has been towed away. But there is also a provision for clampers to be fined if they are in breach of regulations. Transport Minister Leo Varadkar said the new regime was designed to weed out bogus clampers. "This new Bill protects motorists and legitimate clamping operators, but will penalise bad behaviour by rogue operators. There will also be a simple appeals mechanism for all types of clamping for the first time," he said. "There have been a number of cases where private clampers are reported to have behaved unfairly or inappropriately, so we are now regulating the entire clamping industry for the first time. "I don't favour an outright ban on clamping on private property, as business owners and apartment complex management companies need to be able to deal with nuisance parking. However, the practice must be regulated." Up until now the clamping of vehicles on private property has not been restricted by any laws. The Vehicle Clamping Bill 2014 will create an appeals process and a regulator will be appointed under the auspices of the National Transport Authority (NTA) to bring overall consistency to parking enforcement. Further rules to be determined by the NTA include the time period that must elapse a vehicle can be clamped or towed away and the length of time a motorist will have to wait to be released after a fine has been paid. The new code of practice will require prominently positioned, clearly marked warning signs - including the penalties and fees - on every site where clampers police parking. Appeals will be dealt with on a two-tier system - first by going to the landowner, council or parking enforcement company to challenge a clamp, and secondly, if the complaint is not satisfactorily resolved, by going to an independent clamping appeals officer designated by the NTA. Further rules to be determined by the NTA include the time period that must elapse before a vehicle can be clamped or towed away and the length of time a motorist will have to be released after a fine has been paid.
  11. Hope this is in right place. Can anyone recommend a reliable but cheap car recovery firm. I have tried internet quotes, but apart from basic local breakdown cover, the prices for national recovery are too expensive for wife as she only covers a tiny annual mileage. Anyone with experience of "Autoaid" or "Rescuemycar.com"???
  12. http://www.bbc.co.uk/news/uk-politics-27132077
  13. General question for legal minds In the betting industry, many of the leading companies are based in Gibraltar so that they can avoid paying the horse racing levy and save costs. If a dispute arose between such a betting firm and a customer (based in England) and the betting firm issued a claim, what would be the key differences to defending such a claim compared with being sued by a UK company. i.e. would the customer/defendant have to go to Gibraltar, CPR differences etc Example - Betfair http://www.betfair.com/aboutUs/Terms.and.Conditions/ Governing Law and Jurisdiction If you reside in the UK: these Terms and Conditions will be governed by the laws of Gibraltar; and the courts of Gibraltar have non-exclusive jurisdiction in relation to all disputes under these Terms and Conditions.
  14. Can't the above be excluded from the "new postings" search as wading through several pages of this every day is getting boring!
  15. This is the link from the evening times on Guide will help victims of Payday loan firms: http://www.eveningtimes.co.uk/news/guide-will-help-victims-of-payday-loan-firms-130697n.21624504 Guide will help victims of payday loan firms A SURVIVAL guide for people who have fallen victim to payday loan companies has been produced by a firm of Glasgow lawyers. Govan Law Centre has today published its free Payday Loan Survival Guide for consumers across the UK. According to the firm, the guide explains how consumers can take back control of their finances, challenge unfair interest and charges, stop payday lenders emptying their bank accounts, and pay back debts on a reasonable basis. As reported in the Evening Times, Glasgow City Council and NHS Greater Glasgow and Clyde have both taken a stance to clamp down on the scourge of payday loan firms by banning staff from accessing their websites at work. Govan Law Centre says 90% of the payday lending market fails to comply with consumer protection laws "to the severe detriment of vulnerable consumers" and the law centre believes there is an urgent need to help people fight back against payday lenders. The guide was written by the firm's principal solicitor, Mike Dailly. He said: "Govan Law Centre has successfully challenged interest and charges applied by payday lenders. "And given the industry's mass non-compliance with consumer protection laws and the growing detriment caused to customers, it's time for UK consumers to fight back. "Our Payday Loan Survival Guide empowers people to take back control of their money, challenge unfair interest and charges, stop payday lenders emptying their bank accounts, and repay debts lawfully due on an affordable basis. "There are important legal rights on the side of UK consumers in relation to payday loans, and it's important that people know about them and use them." The payday lending market was recently referred to the Competition Commission, and in 2011/12 there were 8.2mill-ion new payday loans made in the UK alone. Last month, the footballers' union in Scotland was urged to sever its ties with a payday loan firm after Cheque Centre sponsored a Professional Football Association Scotland event. And Glasgow Credit Union backed a campaign to ban payday lenders from advertising on college and university campuses. The Payday Loan Survival Guide is designed for all consumers across the UK in difficulty with payday loans, and can be downloaded at www.govanlc.com/PaydayLoanSurvivalGuide.pdf Here is the Guide its in PDF:
  16. The City of London police is to start sending undercover police into financial services firms to tackle financial crime. Speaking at a Financial Conduct Authority conference on financial crime in London today, City of London police chief superintendent Oliver Shaw said criminals need to know the police are “looking over their shoulder”. He said: “You will see increased covert surveillance on trading floors. We will be putting undercover officers into financial institutions. We will be tape recording, audio recording and possibly video recording their activities. They need to know we are looking over their shoulder.” http://www.mortgagestrategy.co.uk/latest-news/undercover-police-officers-to-be-sent-into-financial-services-firms/1073631.article
  17. Read the full story http://www.bbc.co.uk/news/business-22868820
  18. I have been in dispute for a while with MotorMileFinance. They recently decided to threaten me with doorstep collectors ect. I have been getting harassed at work (Mental health hospital) several time a day plus they have been phoning my ex address and landlord telling her she is responsible. Recently they sent a letter from a law firm stating they will take me to court. Fortunately my missus is a chartered accountant with the Scottish Exec so she done a quick track of the solicitors and found that they are not a registered company at all in the UK or abroad. I would like some advise about dealing with this so called company as their letter states not to contact the solicitors but to only contact MMF. Any help would be welcome. Thanks
  19. Figures from the City regulator show customers made 3.4 million complaints about banks and other financial companies in the second half of 2012. Barclays is the UK's most complained about bank, receiving more than 2,300 new complaints a day from its disgruntled customers. Figures published by the Financial Conduct Authority (FCA), the new city regulator, shows it received a total of 414,302 new complaints in the second half of 2012. The FCA data shows that the companies that received the most complaints, after Barclays, were Lloyds TSB (349,386 new complaints over this period) Bank of Scotland (338,913), MBNA (270,486) and Santander (237,923). In total there were 3.4 million complaints about financial companies over this period – a 1pc increase on the previous six months period. While Barclays received the most complaints overall, when this data is looked at in more detail, it is Santander that received most complaints about current accounts, mortgages and investments, while Lloyds TSB had the most complaints about mis-sold payment protection insurance. More:http://www.telegraph.co.uk/finance/personalfinance/consumertips/banking/9995030/Britains-most-complained-about-financial-firms.html
  20. Consumer credit firms must apply for interim permission to trade from their new regulator from the fourth quarter of this year, the Financial Services Authority (FSA) has warned. Regulation of consumer credit transfers from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA), which replaces the FSA in April 2014, if the current timetable is followed. But the FSA’s head of consumer credit, Will Amos, said firms must start applying for interim permission to trade as early as the fourth quarter of 2013. New regulatory fees are not yet confirmed but Amos said sole traders would face a charge of around £150, while larger firms would pay around £300 for interim permission. Speaking at Credit Today’s annual Credit Summit in London, he said: “We are looking to start that around Q4 2013, so there is ample time for firms to get permission. “We will take action against firms which do not comply with interim permission. It is our intention that firms then apply for full authorisation by April 2016.” Larger firms which pose higher risk, including companies involved in debt collection or payday lending, will be among the first to be licensed by the new body. And Amos re-iterated a warning that regulatory fees were also likely to increase, with the FCA considering authorisation fees on top of annual fees. Unlike the OFT model – where firms of any size pay a flat fee for a licence – the FCA is likely to charge higher fees to larger firms. All these decisions are currently subject to a hefty consultation released by the FSA last week. Separately, the FSA is considering whether the largest debt management firms should be subjected to client asset rules, which would protect client assets if the company fell into financial difficulty. Such a move would subject the debt management industry to similar regulatory rules that apply to investment businesses. “We are also looking at a compliance function for debt management firms,” Amos added.“People who are advising consumers on debt management would not have to be pre-authorised but we are looking at a function where individuals such as the chief executive would be responsible for the advice the firm is giving.” Link: http://www.credittoday.co.uk/article/14956/online-news/fsa-to-authorise-credit-firms-from-2013
  21. http://www.oft.gov.uk/news-and-updates/press/2013/13-13#.UQuQ8GeVCtM
  22. More than 80 payday loan websites are breaking the law or are pushing the limits of existing rules to woo customers. Financial Mail has uncovered sites targeting the vulnerable, offering damaging advice and potentially bending the rules. A dossier containing the results of the investigation has this weekend been passed to the Office of Fair Trading. In it we name lenders that regularly advertise on TV. Read more: http://www.dailymail.co.uk/money/cardsloans/article-2237977/We-hand-payday-firm-dossier-OFT-80-firms-breaking-law.html#ixzz2DLnNdBUc
  23. Payday loan companies have been caught threatening customers, grabbing cash without permission and rolling over debts as many as 12 times. A devastating report has revealed how these controversial firms, which offer short- term instant loans with annual interest of up to 14,000 per cent, are leaving customers struggling with massive debts and unable to buy food or pay bills. Payday lenders claim they are performing a public service — making it easier for borrowers who can’t get easy credit from banks to pay bills. They say their customers are generally satisfied. But the investigation by the Office of Fair Trading (OFT) revealed an 800 per cent jump in the number of complaints about such companies in just two years. It also discovered these firms were dipping into customers’ bank accounts without asking — leaving borrowers unable to meet essential living costs. A spokesman for debt charity StepChange said: ‘This report reveals the systemic failures at the heart of the payday loan industry. This is its last chance to show that it’s serious about protecting customers from the rogue elements with which the sector appears to be riddled.’ The OFT found some lenders were actively encouraging customers to delay paying off their loans in a process called rolling over. http://www.dailymail.co.uk/money/news/article-2235892/How-payday-loan-bullies-stealing-cash.html
  24. http://www.oft.gov.uk/news-and-updates/press/2012/110-12
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