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Found 22 results

  1. Complaints from people bombarded with spam texts and nuisance calls have today helped the ICO fine two companies a total of £100,000. Separate investigations into Omega Marketing Services Ltd and Vincent Bond Ltd were both triggered by complaints about nuisance marketing. Now the firms have been fined £60,000 and £40,000 respectively. The ICO receives around 13,000 complaints about spam texts, emails and nuisance calls a month. It is currently investigating 167 cases. Report nuisance calls at ico.org.uk/calls.
  2. I have received 3 recovery letters from Indigo Car Parking (also known as PCN Admin, ZZPS) in respect of recovery of a parking ticket that has been cancelled. Every time I receive a new letter, I respond with the email confirming cancellation, but the letters keep coming. Does anyone known what I can do to stop this nonsense?
  3. The Government has announced plans to put an end to anonymous phone calls from British companies in the UK or based overseas. Telemarketers will be forced to display a valid phone number when they make phone calls - or face heavy fines in a new crackdown on nuisance calls. The welcome change to the law means it will be a legal requirement for direct marketing callers to show a valid caller identity that shows up on phone displays when they call. The changes make it easier for people to report any company that makes unwanted calls. http://www.which.co.uk/news/2016/01/cold-calling-firms-forced-to-display-phone-numbers-429776/ How to stop the nuisance callers First, make sure you’re not handing your details away. If you don’t want to hand over your own phone number when filling in forms, use this one instead . You can complain about a cold caller to the ICO here . If the cold caller is from a claims management company, such as those calling about PPI, you can also complain here . Cold callers aren’t supposed to call you if you’ve signed up to the Telephone Preference Service .
  4. The UK's broadband providers have been told to expect tougher rules on how they advertise their services. The UK's Advertising Standards Authority said it was considering the step to ensure people "aren't misled by pricing claims". It follows a study that indicated most users could not correctly calculate bills based on the information given in a selection of broadband ads. The ASA said it would make a final decision before June. A lobby group representing the broadband industry has suggested more research is needed before any changes are imposed. But one of the internet service providers has already said it supports reform. "It's obvious that a single headline price is much clearer and better for customers, and we're actually already doing it on a pilot project up in York," said a spokesman for TalkTalk. "But until the whole market moves to single prices, any company that advertises its products like this will struggle to compete with what look like better deals from other providers." The announcement comes a month after the charity Citizens Advice called on the ASA to review its code of practice because it said consumers were being misled by attractive-sounding broadband offers. Full Article
  5. Mobile phone users will be protected from massive bills when their devices are stolen after five operators agreed to introduce a £100 "liability cap". EE, O2, Three, Virgin Media and Vodafone have signed up to the measure. Some customers have faced charges of thousands of pounds because of usage by thieves. The cap will be activated when a phone is reported lost or stolen within 24 hours of going missing. The government said it had secured a deal with "real benefits". The Citizens Advice Bureau (CAB) said the measures would bring "much-needed relief" to consumers targeted by phone fraudsters. http://www.bbc.co.uk/news/uk-32005851
  6. Rogue claims companies that provide bad service and bombard people with nuisance calls face fines totalling hundreds of thousands of pounds under new plans. Those who use information gathered by unlawful unsolicited calls and texts, waste people's time and money by making spurious claims or use misleading marketing could be fined up to 20% of annual turnover, justice minister Lord Faulks said. Fines will be based on the turnover of the company and the nature of the offences, meaning they could potentially stretch to millions of pounds in some cases. Lord Faulks said: "No longer should claims companies be able to plague hardworking people and waste everyone's time. "The scale of these fines shows just how serious we are about stopping them. "This is also good news for the reputable firms in this industry, as it will boost confidence in the services provided by the sector." The fines, due to be introduced later this year, will be brought against companies which break rules set by the Claims Management Regulation (CMR) unit at the Ministry of Justice (MoJ). CMR head Kevin Rousell said: "Again and again we have seen examples of bad practice from claims management companies (CMCs) that continue to plague the claims industry and bother the public. "We already take tough action against companies which break the rules, but now these fines will help to drive malpractice out of the industry and improve the reputation for those who do follow the correct procedures." The unit already has powers to vary, suspend or cancel any firm's licence to operate in the claims management sector. In April last year, a ban was introduced on referral fees in personal injury cases. Latest figures show that the number of CMCs registered to handle personal injury claims has fallen from around 2,300 at the start of last year to 1,200 at the end of May, the MoJ said. https://uk.news.yahoo.com/rogue-claims-firms-face-fines-232355951.html#XuEncTV dx
  7. The Green Deal is a government backed scheme that can help you make energy-saving improvements to your home or business, for example: insulation - eg solid wall, cavity wall or loft insulation heating draught-proofing double glazing renewable energy generation - eg solar panels or heat pumps You have to pay back the cost of the improvements over time because the Green Deal is a loan. The BBC has found that some firms promoting the scheme are mis-leading consumers by claiming the Green Deal was free and that they qualified for the scheme - even though they needed to have an assessment. The word 'loan' was never mentioned in their sales patter. Some consumers were told that their council tax bills would be cut if their homes were more energy efficient or that they would get a new boiler if they paid the assessment fee. Across Wales and England only 219 Green Deal plans have been completed but BBC has received more than 250 complaints from viewers who say they have been misled by cold calling companies http://www.bbc.co.uk/news/uk-wales-25290101
  8. https://uk.news.yahoo.com/clampers-facing-full-regulation-115058608.html#Dw3mr1D A pet hate of motorists is to be fully regulated with all clampers forced to abide by a cap on fines and penalties. Under new rules operators targeting private car parks and property will be forced for the first time to follow the same restrictions and guidelines as companies policing public roads. Among the fees for illegal parking will be a maximum 100 euro charge for releasing a clamp and a 50 euro charge for releasing a car that has been towed away. But there is also a provision for clampers to be fined if they are in breach of regulations. Transport Minister Leo Varadkar said the new regime was designed to weed out bogus clampers. "This new Bill protects motorists and legitimate clamping operators, but will penalise bad behaviour by rogue operators. There will also be a simple appeals mechanism for all types of clamping for the first time," he said. "There have been a number of cases where private clampers are reported to have behaved unfairly or inappropriately, so we are now regulating the entire clamping industry for the first time. "I don't favour an outright ban on clamping on private property, as business owners and apartment complex management companies need to be able to deal with nuisance parking. However, the practice must be regulated." Up until now the clamping of vehicles on private property has not been restricted by any laws. The Vehicle Clamping Bill 2014 will create an appeals process and a regulator will be appointed under the auspices of the National Transport Authority (NTA) to bring overall consistency to parking enforcement. Further rules to be determined by the NTA include the time period that must elapse a vehicle can be clamped or towed away and the length of time a motorist will have to wait to be released after a fine has been paid. The new code of practice will require prominently positioned, clearly marked warning signs - including the penalties and fees - on every site where clampers police parking. Appeals will be dealt with on a two-tier system - first by going to the landowner, council or parking enforcement company to challenge a clamp, and secondly, if the complaint is not satisfactorily resolved, by going to an independent clamping appeals officer designated by the NTA. Further rules to be determined by the NTA include the time period that must elapse before a vehicle can be clamped or towed away and the length of time a motorist will have to be released after a fine has been paid.
  9. Hope this is in right place. Can anyone recommend a reliable but cheap car recovery firm. I have tried internet quotes, but apart from basic local breakdown cover, the prices for national recovery are too expensive for wife as she only covers a tiny annual mileage. Anyone with experience of "Autoaid" or "Rescuemycar.com"???
  10. http://www.bbc.co.uk/news/uk-politics-27132077
  11. General question for legal minds In the betting industry, many of the leading companies are based in Gibraltar so that they can avoid paying the horse racing levy and save costs. If a dispute arose between such a betting firm and a customer (based in England) and the betting firm issued a claim, what would be the key differences to defending such a claim compared with being sued by a UK company. i.e. would the customer/defendant have to go to Gibraltar, CPR differences etc Example - Betfair http://www.betfair.com/aboutUs/Terms.and.Conditions/ Governing Law and Jurisdiction If you reside in the UK: these Terms and Conditions will be governed by the laws of Gibraltar; and the courts of Gibraltar have non-exclusive jurisdiction in relation to all disputes under these Terms and Conditions.
  12. Can't the above be excluded from the "new postings" search as wading through several pages of this every day is getting boring!
  13. This is the link from the evening times on Guide will help victims of Payday loan firms: http://www.eveningtimes.co.uk/news/guide-will-help-victims-of-payday-loan-firms-130697n.21624504 Guide will help victims of payday loan firms A SURVIVAL guide for people who have fallen victim to payday loan companies has been produced by a firm of Glasgow lawyers. Govan Law Centre has today published its free Payday Loan Survival Guide for consumers across the UK. According to the firm, the guide explains how consumers can take back control of their finances, challenge unfair interest and charges, stop payday lenders emptying their bank accounts, and pay back debts on a reasonable basis. As reported in the Evening Times, Glasgow City Council and NHS Greater Glasgow and Clyde have both taken a stance to clamp down on the scourge of payday loan firms by banning staff from accessing their websites at work. Govan Law Centre says 90% of the payday lending market fails to comply with consumer protection laws "to the severe detriment of vulnerable consumers" and the law centre believes there is an urgent need to help people fight back against payday lenders. The guide was written by the firm's principal solicitor, Mike Dailly. He said: "Govan Law Centre has successfully challenged interest and charges applied by payday lenders. "And given the industry's mass non-compliance with consumer protection laws and the growing detriment caused to customers, it's time for UK consumers to fight back. "Our Payday Loan Survival Guide empowers people to take back control of their money, challenge unfair interest and charges, stop payday lenders emptying their bank accounts, and repay debts lawfully due on an affordable basis. "There are important legal rights on the side of UK consumers in relation to payday loans, and it's important that people know about them and use them." The payday lending market was recently referred to the Competition Commission, and in 2011/12 there were 8.2mill-ion new payday loans made in the UK alone. Last month, the footballers' union in Scotland was urged to sever its ties with a payday loan firm after Cheque Centre sponsored a Professional Football Association Scotland event. And Glasgow Credit Union backed a campaign to ban payday lenders from advertising on college and university campuses. The Payday Loan Survival Guide is designed for all consumers across the UK in difficulty with payday loans, and can be downloaded at www.govanlc.com/PaydayLoanSurvivalGuide.pdf Here is the Guide its in PDF:
  14. Read the full story http://www.bbc.co.uk/news/business-22868820
  15. I have been in dispute for a while with MotorMileFinance. They recently decided to threaten me with doorstep collectors ect. I have been getting harassed at work (Mental health hospital) several time a day plus they have been phoning my ex address and landlord telling her she is responsible. Recently they sent a letter from a law firm stating they will take me to court. Fortunately my missus is a chartered accountant with the Scottish Exec so she done a quick track of the solicitors and found that they are not a registered company at all in the UK or abroad. I would like some advise about dealing with this so called company as their letter states not to contact the solicitors but to only contact MMF. Any help would be welcome. Thanks
  16. http://www.oft.gov.uk/news-and-updates/press/2013/13-13#.UQuQ8GeVCtM
  17. http://www.oft.gov.uk/news-and-updates/press/2012/110-12
  18. http://www.dailymail.co.uk/news/article-2222220/Drug-firms-risking-lives-hiding-bad-trials-effects-medicines.html
  19. Long overdue but looks likely to stop those PPI and accident claim txts. http://www.dailymail.co.uk/news/article-2211214/Is-end-unwanted-texts-PPI-firms-Two-men-face-250-000-fine-sending-millions-messages.html
  20. Let's hope the OFT actually act with these new powers; http://www.bbc.co.uk/news/business-18909654 Rob
  21. Pretty damning report. http://www.dailymail.co.uk/money/cars/article-2150760/Insurers-auctioning-injury-details-claims-lawyers.html
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