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Found 25 results

  1. Hello, I bought an ankle brace online and it doesn't fit well at all, so I would like to return it, but I've just seen that the company charges a 15% restocking fee on returned goods. The item was bought about 3 weeks ago. I was just wondering if they're allowed to do this seeing as I haven't diminished the value of the item. Thanks in advance for your help!
  2. Good evening everyone! A friend of mine has just contacted me and told me a story of how she had just visited a Sports Direct store in East Ham, London. She was just looking around there in search of some clothes and when she tried to take a shirt from the hanger, huge insects started falling out of its folds. She began recording this with her smart phone camera and asked the manager to comment the situation. But the manager just told her to stop recording and "get out of the shop!" So she is not going to try and contact Sport Directs anymore and want to proceed with complaint straight
  3. Hi everyone, a friend had a ticket for 12 minutes over from parking Eye on above DW car park, letter sent to DW but no reply. Now received a Letter Before County Claim saying pay up £100 within 14 days, now on day 11 as friend did nothing with it grr. Anyone else had similar or any advice please? Thanks
  4. had issue with shock absorber in 2015 when i bought the car off them but had to accept partial cost towards repair from them as i didn't have the luxury of wasting time chasing it due to work. Stupidly enough got another car from them couple of months back, it's a lovely car no doubt and on a cheapest finance deal but i think there is an issue with clutch may be. The car jitters in first gear just about when you release the clutch full way up. Not sure if i should report this and would be covered in three months warranty service they provide or is just a minor issue and i should overlook it. W
  5. Hope someone can provide some advice on where I stand legally with regard to this:- On 23/3/2014 I entered into a yearly membership at X4l. On 10/11/2015, I completed the online cancellation form and immediately cancelled my direct debit with them, which I know they say you are not supposed to do. On receipt of letter of default notice I rang Harlands on 20th November 2015 and paid what I believe to be the final months payment, they agreed this was all that owed. On 6/4/2016, I started receiving threats from Credit Resolution Services that I still owed X4l the payment for t
  6. Hi there, this is my first post In July Yeomans Outdoor Leisure had a sale, and I bought this tent: You can see they make a big deal of the free £50 gift voucher. The tent arrived but the voucher wasn't forthcoming. So I looked up the t&cs and was surprised at condition 14.11. Sounds like misleading advertising to me: I've contacted Yeomans Outdoor Leisure twice by email (no response), once in writing (no response), and have just sent them a letter before small claims action. So far so good. But I've just been back to their site, yeomansoutdoors.co.uk, and was
  7. A lot is being made about a golf club only allowing men as members. Is this such a great issue or should we been concerned about a bigger picture ?..
  8. Hope I'm posting this in the right place! My son brought a NIKE puffa jacket from J D Sports for £95. After a couple of weeks ne asked me to wash it for him which I did following the instuctions on the label. when I removed the jacket from the machine all the puffiness from the jacket had gone. I took the jacket back to the shop and was advised to send it to their customer services dept with a covering letter. This I did and after a week received a letter stating that there was nothing they would do as the jacket was damaged from washing it. Obviously there is no way I
  9. Hope someone can advise me here, as Retail isnt something I know much about. Recently I did some sums and as we take BT Sports, and they let you pay your line rental a year in advance with a discount, I reckoned that as BT Sports would be free with their Broadband I would be cheaper terminating Sky Talk and Broadband by about £5.00 or so a month, and as well as that I would have more Broadband width (about 50% more). This morning I got a letter from Sky telling me that as I had backed out of an 18 month contract for their Broadband within the minimum term of 18 months I was due to pay t
  10. Hi all, A few months ago my friend purchased a Sony as100v sports camera to bring on our summer holiday. These are similar to a Go-Pro and come with a waterproof case so the unit can be used to film underwater. Day 1 of using the camera in the water resulted in the waterproof case failing and water getting into the camera itself, causing obvious damage. We are familiar with these types of cameras as we already have an Sony HDRAS15 which is a slightly older model. The unit has been usedcorrectly, and at depths well within the limitation of the unit. We actually took the camera o
  11. Hello I need some advice I have just left BT for Sky I have been with BT for years both phone,broadband and last year took BT sports but found there charges kept going up. So this June 29 I joined Sky having there TV services already but I took out BT sports prior to 11 July last year which is the first record I can find on my bill and I know they did not start broadcasting till 02 August but BT are charging me for having this up to 08 August 2014 stating that although it was free whilst I had broadband so they have to charge now and that the contract was for one year . But
  12. Hopefully good news for Gym members at LA Fitness and Dave Whelan Sports (DWS) and those with other gyms whose Admin is handled by Harlands :- These gyms have agreed to make cancellations easier for folks when their circumstances change. See The OFT report here - http://www.oft.gov.uk/news-and-updates/press/2013/62-13 Extract from The OFT press release on 10th September :- The undertakings to the OFT from LA Fitness, DWS and Harlands Group include: * Extended rights for members to cancel their contracts early should their circumstances change in a way that makes attendance
  13. Hi - I'm not sure if this is the right place to start, but we run a small, weekly toddler group in a sports hall that's owned by a Private School. It's a modern hall and when it was built part of the remit was to provide a space for the local community, for things like toddler groups etc. However, this term, they've *doubled* the money that they're asking us to contribute and we're unable to meet this financially. We've always had the impression that we're an inconvenience to them and suspect that this may be a tactic to get rid of us. Is there anything we can do - can we challe
  14. Three days ago I purchased football boots for my son. After wearing twice one of the studs came out. On inspection it is clear that the thread is damaged so I duly went back to sports direct because they were faulty. I had cleaned most of the mud off, but there was a small amount of dried mud on the sole of the boot. I was advised by the manager that due to health and safety, the boots need to be cleaned before they could accept them. I questioned this and was advised that Nike won't accept them dirty and it's due to foot and mouth. Is this the most ridiculous health and safety or are th
  15. Hello, I am hoping i have the correct area. I purchased 2 pairs of Nike trainers from Sports Direct online just over 2 weeks ago. I received an email from them with the despatch number so I could track the delivery. Both pairs of trainers were despatched together under 1 reference. 24 hours later Yodel arrived with a package which contained 1 pair of trainers. My partner signed for the delivery and asked the delivery driver where the other pair were and he advised they might arrive tomorrow. We looked at the way the trainers were packaged and thought they weren't wrapped well but did
  16. I had a 6 month contract with dw sports that started in march 2012. in January i asked the woman at reception if i could cancel my membership and i was told that it would take a month, i said that was ok and at the end of February i cancelled the membership by direct debit. I received letters stating that i had not gave them the notice and that they wanted the £33.99 for my months notice. i ignored these letters. but today i received a letter from ARC europe threatening court action if i did not pay the fee plus a 15 pound admin charge. has anyone else
  17. Hi everyone, Me and my mate had gone to this DW Fitness sports center in Newport. One of their employees at the center told us to fill the contracts up with all the info and he sat with us while we filled it. While filling the contract we specifically asked him if we could cancel the membership anytime as we were not sure whether we would want to stay in this gym. He told us by giving us an example that if we wanted to cancel the membership we could do it by giving a 30 days notice, for example if we wanted to cancel the membership in February we could do that by telling them a month befo
  18. Hi, Please help! I cancelled my gym membership in September 2011. This was in the first 6 months so had to pay DD until the 6 months was up. Believe it or not I only just noticed that they have continued to take the DD so now £308 out of pocket. I didn't cancel in writing - was not advised to do so - and was only given a 'tear-off' receipt as proof of cancellation. Obviously I no longer have the receipt. I have spoken to my gym about it, they cannot find any evidence that I cancelled my membership and therefore I will not get any refund - it is up to me to pro
  19. Good afternoon. I wonder if anybody can help please? I am a member of a sports club which is run by a management committee made up of individuals from the membership who get voted in at an AGM. The club premises are also hired out to members of the public for functions. The committee decided that due to a few break-ins to the club premises that they would install a cctv system. The system is accessed by the chairman and the club secretary only. There is, as far as I know, one small sign next to the front entrance of the club informing people that cctv is in operation. This is f
  20. New rules come into force today,following campaigns to axe the proposed "Pastie Tax" http://www.bbc.co.uk/news/business-19731923
  21. I was a member at Reebok Sports Club I went just the once paid for three months then froze my membership as I was transferred in my new job to a different location. I then cancelled the member giving the one months notice. I have now been written to by Reebok saying I owe another months membership (£125) I ignored the demand. Now a month later and I have had two demands from ARC debt collection agency demanding twice that £250! They are threatening CCJ if I don't pay it within 10 days. I know its bullying tactics and I don't want to pay. Can anyone please advise me as to what I shoul
  22. http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/9562092/JJB-Sports-calls-in-administrators.html#
  23. Allegations include tax being wrongly added to childrens sports tops http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/9554129/JJB-Sports-sale-hit-by-HMRC-tax-investigation.html#
  24. The troubled firms shares are now worth only 1p http://news.sky.com/story/978690/jjb-shares-collapse-as-it-loses-funding-fight
  25. Struggling sports retailer, JJB Sports, has put itself up for sale following a slide in sales amid stiff competition, but the chain warned investors that their shares may be worthless. Struggling sports retailer, JJB Sports, has put itself up for sale following a slide in sales amid stiff competition, but the chain warned investors that any rescue deal may render their shares worthless. JJB announced on Thursday that its directors did not believe the chain would be able to raise enough money to stage a turnaround and had therefore decided to put the retailer up for sale. But, it warned i
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