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Found 18 results

  1. Hi all just want some feedback with regards to where I stand, I purchased my car in October 2016 from a reputable car supermarket. The car had 103k miles on it at the time and I purchased it for £7000. I took finance through a company and have had the car for 26 months now. I have 10 payments left before car is mine. Today I wanted to go car shopping and thought I would go and have a look at a few cars and see what price I would get for mine. I visited a garage and they began to put a valuation onto my car after doing so the guy came back to me and said sorry we cannot have your car as it has a mileage discrepancy. I am not aware of this I asked to see there hpi report that he produced. In August 2015 it went for mot and had 76k on it. It then went to the manufacturer for whatever reason in Jan 2016 and the car had 126k on it, it then went back to the manufacturer for work in May 2016 and it had 95k then it had a mot in August 2016 at 100k before it was sold to me in October 2016. Am I legally entitled to fight this case ? as though it has been 2 years I never knew of this and if I had I wouldn’t have purchased the vehicle. I am now stuck as no one will buy my vehicle with mileage discrepancy on even though the garage who sold it to me did not declare anything to me. I have all invoices at time of sale and it has the mileage what was on car at time of sale. Any help would be appreciated. Thanks
  2. https://www.consumeractiongroup.co.uk/forum/showthread.php?472472-Please-help.-work-mileage-tax-rebate-Missold-a-service&p=4977504#post4977504 can i ask whats happened with you and this company as they have done me over too and are threatening court
  3. Hello all, I am currently having problems with the website in the title of this thread. (All one word). Being under the impression that they were in fact part of the HMRC, I requested a work mileage rebate form from them, filled it out, signed and returned it. I then received a call very recently to request some further info regarding my application. In essence they wanted to confirm my employer, my address and they also requested copies of my mileage forms. Immediately after this call I did some further research in to this website, as something didn't feel right. I then found out that they are a 3rd party who charge for a service. I immediately contacted them, within 30 minutes of our phone call, to say I do not want them to act on my behalf and any dealings we have had are to cease immediately. I followed this up with a hand written letter. In response they called me and claimed that if i cancel now then I am liable to pay a £100 invoice for the 'work they have carried out on my claim'. I immediately contacted HMRC to block them from acting on my behalf, and I asked what this company had actually done for me so far. HMRC told me that all they have done so far is request for mileage forms to be sent to my address for my signature. These haven't yet arrived. HMRC also confirmed that no deed of assignment had been created. I do not feel that they are justified is asking for £100 for their services, and I was wondering if anybody had any advice on what I should do next or how I should deal with this? £100 + VAT seems ridiculous for a total of 9 minutes on the phone and requested some forms. I am worried that when I receive an invoice, it will be higher than £100, with additional charges for made up work they are claiming to have completed on my behalf. I have only seen 2 other threads on this topic, and neither of them seem to come to any conclusion. Any help or advice would be appreciated. Thank you.
  4. Last Autumn I sold my car no problem with that, But just noticed a for sale ad on Ebay for the engine ( ok so he's breaking it) but it states the engine mileage is 120000 and clocks working. Now at the time of selling the mileometer had stopped at about 198000 several months earlier and I am sure I put about another 9-10000 miles on, whilst the engine was good it had clocked over 200000 miles, Should I make any mention of this or is it now not my concern?
  5. Hi, my wife is 28 months into a 36 month PCP agreement with Ford. The car is becoming unaffordable for her and has contacted the finance company to discuss VT. they have said she can as she has paid in excess of 50% but are stating excess mileage charges will apply. because she was sold this car with 6000 miles allowed which was never suitable, she has gone over that and would owe around £550 in mileage. if VT'ing the car is this amount still payable? ford are telling her it is. there are mixed views over the internet.
  6. 2 weeks ago bought car from Copart. Car was advertised as having 70K miles on clock, picture of odometer reading shown etc. After purchase VOSA database showed last years mileage reading as 132K miles. Contacted Copart - usual bull** as we are not responsible, we deny anything, we dont check mileage etc. One of call centre staff actually informed that they had MOT on file and Copart DID see mileage discrepancy but chose not to advise buyers of this. Any ideas?
  7. I Sent my car back on VT and received a bill for excess mileage, however it is not clear in my contract if I pay the charge as it says in termination your rights if you have paid half the value of the agreement and the car condition is acceptable the answer is yes and yes. I have heard that the phrase in termination my rights quote "you will have nothing else to pay". Does anybody have dealings with this I have started proceedings with the Onbudsman but heard this is probably not the best way. I have heard of people getting the charge removed and invoices being cancelled Any help would be appreciated
  8. Hello, I bought a Volkswagen Golf (63 plate) in January for £14,500 cash, since buying it, it has suffered five misfires, three of which have occurred in the past three weeks, the first two of those three I was told it had been "fixed" and it's currently in the garage again being "looked at". The trouble is, this has left the car incredibly untrustworthy and it's reliability questionable at best. The last two misfires occurred in the first 9 miles of a journey to work, not exactly a lengthy journey. Volkswagen are prepared to offer me a new car "at cost", but will only give me part exchange value for this car that has the misfires and is clearly defective to be suffering misfires on two cylinders. It has spent around 10 days in the garage now in the past six weeks. Although they say they'll "definitely fix it" before I get it back, they said this twice before, so I have lost trust and confidence that the car can actually be fixed. Unfortunately, the part exchange value leaves me around £4,000 short of what I need to settle the loan I took out for it, they're prepared to give me this extra if I agree to add £4,000 on to the finance of a new car, which isn't ideal. Do I have no way of getting a full refund or a better price? The car is unsafe to drive and at this rate I'll have no choice but to take my car back and quite literally risk my life on the roads - the misfires leave me with no power and as I travel on single and dual national speed limit carriageways, this makes overtaking and anything else you may reasonably expect to be able to do in a vehicle rather difficult. Forgot to mention the car has only done 12,300 miles, nowhere near what I would consider engine-breaking mileage.
  9. apologies if this is long-winded. Basically I have a hunch my vehicle has clocked mileage, there are some tell-tale signs like the wear on steering wheel. the vehicle came from Southern Ireland, so would possibly have had KM clocks, but now has mileage clocks and is in the UK, the UK MOT certificates show corresponding mileage to what the vehicle now has. I don't know if the vehicle came to the UK privately, or with a dealer of some form importing the vehicle/first MOTing vehicle. the vehicle was written off in the UK and I bought as a damaged repairable from a salvage site, which did have a disclaimer relating to mileage, the owner at that time would probably have been the insurance company. I have driven the vehicle for 18 months, and obviously spent money fixing the vehicle, so do NOT want a full refund or anything. Is it worth checking the vehicles computer for mileage history, etc. I haven't bothered to date, as I didn't think I had any course for claiming. Many thanks.
  10. Hello, I need some advice please, I need to know if I have grounds to reject a new used car bought from a trader.. I bought a used car from a trader 4 days ago and this was advertised as having 44,000 mileage. After bringing the car home I noticed that it said 21,000 miles on the odometer. As soon as I noticed this I phoned the trader to ask about this and he said that the odometer had been changed which reset the mileage to zero and this is why it shows 21,000 (I phoned the manufacturer and they confirmed this). There's 5 other things that are wrong with the car which are cosmetic... Boot shelf lug broken, floor mat holder clip missing, cup holder stuck inside dashboard, condensation inside rear lights and front bumper has a space between it and the body. These other things can be fixed, but I am not happy about the odometer showing the incorrect mileage. I would never have bought the car if I had known this. This wasn't mentioned in the advert and it wasn't mentioned by the trader when I went to buy the car. I know I should have checked but sometimes things are missed. Do I have any grounds to reject? Thanks
  11. Does anyone out there have any detailed information on the definitions of Business against Private mileage in a company car? I am at loggerheads with my employers with regards to the 'within a 5-mile radius of a permanent or temporary place of employment' ruling by the HMRC. Any information or pointers would be gratefully accepted, thanks in advance.
  12. Dear members In the last few years, I had been receiving excellent service from MINI, unfortunately, I have received poor customer service. I noticed that my mileage allowance per year was very low (sadly, I did agree with it on day of making HIRE Purchase agreement) Back in April (I have been accumulating charges that I will need to pay unless I purchase the car at the end), an advisor called Liam told me that I should pay £20 in order to receive a mileage quotation. He told me that I would receive the quotation after 5 working days. I made the payment. After more than 3 weeks, I had not received quotation and I made another phone call and spoke with Dan (on a saturday). He apologised and stated that the quotation would be sent as soon as possible. He also told me that if I buy the car, no quotation for allowance was needed. I told him that I wanted to have my options open. After few months (July) I made another phone call to find out about quotation. I spoke with Emma, who confirmed that MINI had decided to not to proceed with the quotation and the money I spent was refunded but I was not notified of it. I was not informed of this and MINI did not even had the courtesy of informing me after they have failed to send the quotation in 2 occasions. I have been a trusted MINI customer for years and both my wife and myself have chosen MINI as our preferred car. We always found that MINI strength was outstanding customer service. The way this was handled by MINI was not in line with the excellent service we have been receiving in the last 6 years. I found the conflicting approach and lack of transparency from MINI appalling. MINI showed a shameful disregard for my personal situation. I can only think that they want to ensure that I would buy the car and sadly, they have achieved the opposite. I would like to warn you that these type of companies appear to care for the client while the reality is the opposite Be careful when signing documents and agreeing with a mileage quotation on the day of Hire purchase Thanks for your support Omar (DrO)
  13. Hi all, New to the forum, and I was looking for some opinions. I recently purchased a car from a specialist dealer, and part-exchanged my previous car. When I first contacted him, I was on business in America and we discussed the part-exchange over email. The only information he asked for was the registration number and mileage. I asked my wife to email me the mileage, and I passed it across to him. He gave me a part-ex value, and told me that he would be passing it on to another dealer. Upon my return, I drove up to complete the transaction, paid him the balance, got an invoice, and took the new car on. He didn't check the car, or the mileage upon handover, just got me to sign the V5 document, and an invoice including the part-exchange details and new car details. He phoned me 4 days later saying that the mileage was wrong. Evidently my wife had read the number from the trip meter, not the main mileage, and instead of 4700, it was nearer 8500. He told me that the dealer he was passing it onto was now offering £1000 less on the value, and that he would be out of pocket. He asked me "out of good will" to pay him £500 towards that value. I have told him that it was a genuine mistake, and that it was his responsibility to check the part-exchange vehicle at the point of purchase. He is now chasing me (in a friendly manner) to see if I will pay the additional money. I do maintain it's ultimately his mistake, as if he had told me at the point of purchase that I needed to pay £1000 more on the balance, I would have had the opportunity to decide not to purchase the car, and walk away. It's not escalated - but I have a feeling it might. I was looking to check my sanity here and see if others feel that it is right/appropriate to tell him that it's his problem, and I am not willing to pay anything more. Many thanks in advance for the advice. Craig
  14. Hi, I owned Audi in February and sold it month ago. New owner contacted me last week and telling me that actually cars mileage was altered in 2008! I originally bought car from car company and got all receipts, service book with mileage and MOT papers for last 3 MOT's and HPI printout (i did one myself and got all clear) - and all with correct mileage (as i sold it). Now he is threatening with small claims etc. Any ideas?
  15. Good morning All I wonder if you can help a friend of mine? We all used to work together at a Major International Courier company as Account Manager's. We received £6,000 per year car allowance but no mileage allowance. Myself and one of my ex colleagues have received a rebate (His was £4800!!!) but the other friend has just received a letter from HMRC. The letter asks how he came to his working out, starting point of journey, reason for the journey and states that he could incur a penalty. I don't understand this there is nothing untoward going on he did a daily journey into London to see customers, using fuel/or train and incurring Congestion Charge. Is he better off to ring them up or put his reply in letter form? Many thanks Deb
  16. I'm hoping that this is the correct forum, apologies if it is not! My wife works as a carer using her own vehicle to visit her employer's clients in their own homes - for this she is paid .35p per mile (the remaining.10p per mile is claimed via MAR) this is the current allowance and that is fair and well. The part that I disagree with is that my wife's employers state that "you may be paid a mileage allowance, if and when applicable, if you are required to work outside a two mile radius of the offices town whilst visiting clients on business", bearing in mind that approximately 60% of her calls are within the town and 40% are outside of the 'two mile radius' I think this is unjust and certainly unfair. I appreciate that she cannot claim the travel from home to her first client or to the office and likewise for her return home journey but I feel she is being taken for a fool and is forced not to be able to claim for business travel she is entitled to. Does anyone have a legal take on this (if there in fact is one)?
  17. Hi guys, I feel like a complete idiot - I have just checked MOT history of a used car I bought last week and it turns out the car has at least 2x times more mileage on it than advertised. I bought a used Honda off a dealer in London (E7) last Friday - the car has been advertised to have 63K miles on the clock, when I checked the DVLA database just now it showed that the car had a recorded mileage of over 104K miles back in 2007 (So probably over 150K by now)! After discovering this I have checked the paperwork I've got and a Used Car Invoice has the following on it: "CAUTION: Mileages on recorders of Used Motor Vehicles may differ from actual total distances run, and must be disregarded". I have since spoken to a solicitor who told me that I need to send a recorded letter to the dealership saying I want to reject the car, he also said that I need to go there ASAP and try to leave the car with the dealership if I can. In his view it is a clear misrepresentation and I could get my money back under the Sales of Goods Act, as the car has been sold not as described (by the way, I have got a page with the car being advertised saved from Google cache). Has anyone been in a similar situation? Any other advise that could help me return the car?
  18. Hi I am a contractor and I work self employed. I travel around the country visiting various work sites which usually means I have to stay in accommodation for that week. I worked mainly in Swansea for just under a year, travelling from my home address which is also my buisness address at weekends. The tax man is not allowing my mileage claim from my home address to the work site in Swansea then returning to my home address, staying in temporary accomodation through the week. He is saying that the travel fom my home address and work site then back again are personal miles. I am disputing this saying I would not be travelling these miles if it wasnt for my work so all the miles are buisness miles. He is allowing the miles between my temporary accommodation and work. Is he right to disallow these miles
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