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Whirlpool oven repairs. Whirlpool oven repairs. Ongoing saga hopefully resolved tomorrow 24.6.17 Or a reading as war and peace will follow. This oven has been constantly repaired over the years, was supposed to have been replaced years ago but D+G lost my policy contract!! They had to start a new one ,so repairs carried on. After having the wrong oven delivered on 23/6/17 i rang D +G on 24/6/17 to be told that they would arrange Hotpoint / whirlpool to call me and collect it. .Nothing yet 27/6/17.-- D+G have the correct oven number listed on their system as i have now as that`s what they have insured it for years. Why would they decide to send me a oven that will not fit ,has no timer, no fan built in. I was led to believe the policy read , if the appliance is beyond economical repair ,which it is because parts cannot be obtained then it has to be replaced as new for old. We have been without a oven now for 5 weeks , i thought the idea of taking out a extended warranty policy to cover these electrical items was to get the problems sorted out. So why have i got to keep calling ,and calling , no one returns calls saying what is happening. So here i am another day later , no call from suppliers to collect incorrect oven , am now starting to get peeved after living off salads and beans for a month. The oven i need replaced in my kitchen is fully available on all Google available sites for immediate delivery , so no excuses D+G of not available please. I will now have to now see if Office Of Fair Trading can help , if not i will contact a popular TV documentary show and see what they say. My oven is AKZM 755/IX 2.6 kw UPDATE--- 29/6/17 After speaking to D+G for hours and eventually they organised with Hotpoint to collect the incorrect oven and deliver the correct oven. The driver arrived today with no oven and only to collect the wrong one. After a confused call to his head office he then left leaving the wrong oven still with us. So, another week will go by D+G with nothing happening , do you treat all your customers like this?
Hi all Not sure which sub category this should go in so here I am in the general retail area. I bought a replacement seal for my oven door. This was direct via the Hotpoint spare parts department, bought over the phone. I gave the oven model number to the operator who advised the correct part and took payment. On receipt of the item I've found that it is very similar to the original part (but not the same) but does not fit the oven. I've called Hotpoint four times to try and resolve the issue, they are excruciatingly difficult to deal with. They are refusing to refund because the 'correct' part has been sent, have accused me of being incapable of fitting the part (seriously, fitment couldn't be more straightforward!), and have three times told me that they must check with their technical team and call back but have not called back. I have tried to escalate the issue but their operators refuse to let me speak to a supervisor and there is no number for complaints. A refund isn't really what I want (but will settle for this). I can't use the oven without a seal. This oven is only three years old! I'm a bit stuck and would be grateful for any helpful advice. TIA VB
Well, might be exaggerating a bit but will describe the scenario. Bought an oven over/hob 2 years ago. During the years it has suffered from issues like the bottom element blowing and the wires melting. Made a complaint and they were very good and sent me replacement parts and basically acknowledged the issue by sending me parts. 2 years has passed and I there are issue with the product. The main switch into the oven melted, it tripped the mains and smoke everywhere. On top of that a hob blew up and one of the plastic dials snapped. Contacted the company again and they say I am not covered as it has been longer than 2 years but as a good will gesture they will try and sort me out with parts again. It may be me who is being unfair but I really want the whole lot replacing as its never been right and a potential risk to safety. Knows its over 2 years but when you spend a few hundred quid on an item you expect to get at least 5 years from the product. Am I within my rights to try and get it replaced or should I just be grateful with more replacement parts? Many thanks Bill