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JoeyJoeC

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  1. Amazing news! Can't wait for this to be picked up by the press.
  2. Certainly not long enough to get out and read the terms and conditions. I spent more than that waiting to get out of the parking space as too many vehicles forcing their way past. IF this went to court, they'd never win.
  3. Just an update in case someone finds this in the future looking for help. NPC said there's a 1 minute grace period. If you drives straight out, you *shouldn't* get charged. Although I'm still questioning how allowing 1 minute to drive up, pull over, get out, walk to a sign, read it, get back in the car, wait to pull out then drive out is enough time. ................... Many thanks for your recent correspondence. My apologies for the delay in responding. I can confirm that there is a grace period of upto 1 minute only for the Gatwick Drop Off sites. Please read below for further information. A minimum £5 charge now applies to use the designated drop off zone in both North and South Terminals (if parked for more than one minute) £5 for 10 minutes £1 for each additional minute up to 20 minutes. Maximum charge of £25 and the maximum length of stay 30 mins. We are currently not permitted to take payments for Gatwick over our customer service line, Payments can only be made via the automated telephone line (0330 174 4503) or through Gatwick’s website. Payment must be made by midnight the day following use of the drop off area. It has come to light however that when making an honesty payment through the website it will allow it to be backdated 3 days from the point of checking. Once the system confirms it is unable to locate your VRM it will then offer an option for you to register your stay, and at this point you can manually enter the date and time of your drop off. Regrettably, if you do not make a payment within the required time frame, a Parking Charge Notice (PCN) would automatically be generated and issued by post to the registered keeper of the vehicle. You have the right to appeal should this happen, and that process is laid out on the back of the notice. Please be aware the customer service department is not part of the PCN appeals office and we cannot involve ourselves with their appeals process and/or decision making. Appeals will not be accepted outside of the process detailed on the back of the notice. I am sorry for any inconvenience you have been caused.
  4. Are those days over? I remember back when the advise was the opposite to cost them as much as possible. Been a while since I watched this forum. Thanks.
  5. Would being unable to review the terms and conditions without entering the zone a sure way to win at POPLA should it come to that?
  6. I agree, the charge is £5 for 5 minutes, then £1 per minute after that (they did have it £5 for 10 minutes but reduced it to 5.). There's cars blocking the road waiting to park / parked badly. It's a bit of a mad rush which is understandable. You're right though, is it really worth the worry? I still parked up and dropped off my passenger after seeing the charge. Just hate what a cash cow it is. Especially when they make the only free option very inconvenient.
  7. No parking ticket yet but without paying them I would certainly get one. I wanted to see if I have a valid appeal to say I simply don't agree with the terms and conditions. Otherwise I will just pay it. Isn't the grace period for leaving the carpark once paid?
  8. Drove to Gatwick to drop someone off, never knew about the charges, when you find out the actual costs, it's too late and you've already entered the ANPR system. Am I allowed time to observe the signage and choose not to accept? There's no way not to enter the ANPR zone and check the signage/costs. Parking company is NCP.
  9. Sent detailed timeline of communication as well as in detail my whole complaint, and other issues that have arisen as a result. Requested all the policy documents in #38. Not sent the SAR just yet. They've started taken payments based on the initial incorrect service charges amount, not even the reduced amounts shown on my latest service charges letter. Have been speaking to an action group, who are putting together a dossier regarding service charges from housing associations, they see this case as a strong case, and have gotten the interest of ITV and possibly the BBC. I don't know if at this point it would be a good idea to go as far as an interview on a news segment. Would it be best to wait for the outcome of the complaints process?
  10. Just had a call from Clarion (of which I have recorded of course). It was someone from their complaints team who gather the initial information for a complaint. He said the complaint was put in their system on the 20th April, not the 14th of March which is when I sent the email titled "Official Complaint". The 20th of April was when I received the last "Revised service charges" letter, which to no one's surprise, they can't find a copy of on their system. Tomorrow they will email me and ask me to go into detail about the whole complaint to which I will include a timeline showing how many times they have ignored my emails and calls. It will also give me a chance to query whether or not I should be paying for half of these charges as a tenant (thanks Stu). I will of course ask for the policy documents, and I will send a SAR in as soon as I can.
  11. Sorry, It took me a while taking pictures of every page, uploading to PC, converting to PDF etc. I'll buy a feeder scanner as it will take me awhile.
  12. Just re-read Stu's post, that's absolutely correct, we shouldn't be paying for a great deal of these charges as stated in the Landlords and Tenants act 1985 (section 11). We're certainly not a leaseholder, our tenancy is 5 years at a time. Furthermore, they've left the section in our tenancy agreement about which service charges we need to pay blank. A second document provided to us suggests it's variable however. Attaching the entire service charges letter (the latest one), please let me know if I should scan any other documents that may help with this. REDACTED (01-04-2021) Received 20 April 2021. April 2021 Revised Service Charges.pdf
  13. Thanks, I will look at the post again. The tenants I'm speaking to are housing association tenants just like myself, they have very similar charges to the ones I were getting which they admitted over charging on, there is no way a tenant should be paying £300 a year for communal water alone for example, when every year it has been around £4, and they have admitted to me that the £300 figure was a computer error and have corrected mine back to the lower figure. It's only right they should be correcting everyone's but no one I have spoken to has received a service charges letter other than ourselves. We have a Facebook group with 100's of members so I regularly post about this on that group. The mistakes are because the person who made the changes literally just changed some of the fields in an excel spreadsheet without calculating totals. The other values are the same as the old service charges letter. We don't have any rent free weeks.
  14. I haven't yet. I ended up emailing them so many times, and the only responses I get are "Someone will contact you" which never happens. They're not even sending me supporting evidence of the service charges which is a legal requirement which they've breached. They're not going to send me anything I ask for but doesn't mean I wont try. Thinking the same, but as above, I've been sending them so many emails and calling them, even speaking at the residents meeting in front of councillors and Clarion staff , the CEO's assistant assured me they were looking into the complaint and I would get a response in 10 days time. That will be by the 29th. If I don't hear anything, I will make a sar request, and also contact our MP. I already have SHAC (shaction.org) very interested in this. We get the actuals every September which shows how much they actually spent. I keep everything and went through all previous years, only this year have they made this cockup. I did call their accounts team to ask how much will be charging me, they said £125.54 per week which was the old amount. I told them my new revised letter says £111.60, they said they don't know anything about that and said someone from the service charges team will call me back that was 5 days ago. I was tempted to cancel my direct debit and only pay the amounts I have, but it may be better to see what they actually charge me. Just to reiterate, I requested supporting documents, invoices and receipts for the 2019/2020 service charges well over a month ago, they've committed an offence by not providing me with this, at this point, they've not been able to prove to me that any of the amounts are correct. I'm sure they're still overcharging, they know they've cockedup, and refuse to do anything more about it other than correct the three charges I complained about, for me only, and not for the other 500+ properties here. Oh and I don't know if this changes anything, but my tenancy ends in October 2021, my contract says I need to vacate unless they extend it. We're worried they may not extend it because of all this hassle we're giving them and we will have to move. Lastly, our tenancy agreement actually doesn't say if we have fixed or variable, they never filled in that page.
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