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Found 6 results

  1. Hi everyone I use a courier company, i will call "TPC", who in turn use DPD. I have to say on the whole the past few years has been event free but a few months ago we sent a 3D printer to someone to use and it was smashed up really badly. The recipient took photos and has emailed us stating the damage was beyond dropping in his view and we have loads of photos of the box damaged etc. I reported the issue immediately and TPC were originally very sympathetic etc. I have to say I was shocked at the damage, you would have had to try really hard to do what they did. As the client needed to get printing urgently, I resent a new identical printer out, only this time this one had a glass build plate, so about 30x20, super tough, heat resistant glass plate that the plastic is printed onto. This was in fact a bespoke upgrade I did to this one but the plastic plate was also sent. This printer was also sent insured fully. This 2nd delivery went horribly wrong yet again, with a tonne of damage done. We sent both printers in the original boxes, designed for transporting them. They are thick boxes, with the original polystyrene inserts. Loads of space etc. we also used an outer box with more packaging to be safe. The packaging has never been challenged, in fact DPD stated that it was fine. long story short. I know DPD have accepted both claims (although irrelevant as the contract was with the 3rd party we use, TPC). I am still waiting for any decision, I have emailed multiple times and so we logged a small claims track. Unfortunately the printers are no longer made, so I have asked for the replacement cost of the latest available model for both printers. The defence is that they will not pay as there was glass in the box (even though only the 2nd item had glass in it) There is no consideration about the first delivery that had no glass in it at all. I have sent the court questionnaire off, have stated I am willing to mediate and I am waiting. No solicitors seem to be involved at this point, certainly no legal sounding stuff has come back from the defendant at this point. Just want some help and advice really. I have basically lost a part of my little business due to these printers being damaged beyond repair. Questions: 1. I have no doubt that I will get the compensation for the 1st Printer as there was no glass and it was clearly in breach of the Sale of goods and services act 1982, (reasonable care and skill clause). however What about where there is a piece of glass in an item? I have never actually claimed for this extra add on, I feel that if they had delivered properly in the first place I would not have had to send the 2nd printer out and also the glass did not cause the damage, it was just "also" damaged, but again I am not claiming for this. 2. I would normally claim for the cost of the item if damaged. However in the case of the model being superseded and no longer being available. Is it OK to claim a little more for the latest available model? I have averaged the price from 5 retailers and would genuinely be buying these to simply replace my lost printers. In my defence it is a real pain in terms of retraining and new software to learn a new machine. Any help would be appreciated on the best course of action and of course I will post everything up here so others can learn from my mistakes and hopefully successes!! I am about to go through mediation, but can't find much on the process here. Has anyone gone through this process as a claimant and is there any advice anyone can give. I have been told by the CAB that it's a chance to "negotiate" but Ii'm not sure if negotiation is what I want to do, i'd really like the defendant to try and see the light. Also can the defendant deny wanting to use mediation? Any help appreciated.
  2. City Link customers are being urged to collect parcels from depots on Monday. The firm also said parcel depots would "remain open for a short period of time" to enable customers and intended recipients to collect their parcels. Sky saying one million parcels still at their depots. http://www.bbc.co.uk/news/business-30621884
  3. Hi, I was wondering if anyone has any experience with this. I live in London (Ealing) and I've been having some problems with my postman - or postmen as I'm not sure if it's the same one. Specifically on three separate occasions I've had them throw a parcel through an open window because it wouldn't fit through the letter box. My bathroom has one of those small windows at the top of the window frame that we usually leave open during the day and the postmen evidently seem to think that if a package doesn't fit through the letter box it's fair game to just lump it through the window. The first time they did this the package knocked my shower screen off its railings and landed in the toilet (I came home to find my new phone floating in the toilet - though thankfully it still worked as it was well packaged). On the other two occasions I've just come home to find a package lying in the bathroom/sink with toiletries scattered everywhere. Slightly less annoying is that on a regular basis they just leave packages lying in the garden rather than take it back to the depot. I've never actually spoken to them because I'm out at work all day, but I did contact Royal Mail and they more or less said that if something hasn't explicitly been damaged in the delivery then it's got nothing to do with them - so I guess it's fair game to just keep throwing packages through windows until something breaks... About the only solution I can think of (short of just dealing with the symptom and locking all our windows!) is writing a note to the postmen and leaving it on the door, but I doubt that will help.
  4. Hi im in dispute about whether or not a letter i received posted in a UK Mail pre paid envelope was sent by first class or buisness class. the envelope has this on it UKMail express parcels & mail S C9 1008 tried to find out via Royal Mail who directed me to UK Mail, but UK Mail's website does not show delivery times for the S C9 code! can anyone help with my query?
  5. The PO get more expensive and less reliable every day, imho: I sent £40 worth or collectable Powere Rangers to an Ebay buyer, which were never delivered, so I had to refund the buyer. On filling out the compo form I notice that the PO will only pay what the items cost me, and I have to provide proof of this! I believe this is wrong for more than one reason: * I paid for a service, they did not provide it, I think I deserve something back * When sending the goods I was asked 'what are the items WORTH? Not what did they cost me. So I think I have been mislead as to what I was covered for. * I do not have proof of what these items cost me, and I cannot remember the costs, this is not a rare situation, and I don't think I should be excluded from receiving compensation because of it. many thanks.
  6. Hi guys, Im a regular ebay buyer. From spare fuses, to more expensive items (car body parts / TVs ETC). When i first moved into my property I had LOADS of items go missing... Royal mail were no help for me, but I got my money back / item delivered by following eBay / PayPal resolution scheme. I told my local delivery office "DO NOT LEAVE PARCELS OUTSIDE, REDCARD ME AND I WILL COLLECT THEM." for about six months everything appeared to go ok. Then I began to loose odd items in the post (credit card statements / bank statements / ETC) so i got in touch with royal mail again, and once again, no help, so i changed to eStatements because I dont want my info getting into the wrong hands... Now recently, LOTS of purchases have gone astray. Two signed items have been "delivered" with a signature, but not mine, or my wifes. and always when we are home. However these items have been delivered from not my delivery office, but one in Lower Quinton. (about 12 miles away). Now I know my road name, is the same as that of one in lower quinton, with a very simular post code (just a number difference) IE: XXX 6XX to XXX 5XX. So, I sent royal mail the following via their online form on 22.6.12. I got sick of waiting for a reply to this, (other than the automated response) so sent the following email: 6/7/12 to which i recieved So after recieving this, i called up royal mail, to speak to them in person... I got through to a very arrogant lady, stating they are investigating... I said, well since the 22nd June is well over 14 days... she then said... it was only opened up on 4th july... her name was "Maire". I find it absolutely disgusting that Royal Mail can treat / speak to customers the way they do. I have had about 8 items go missing over the last month (a set of LED lights, Some mud flaps, computer connectors, brake pedal covers, car radio adapter harness [this item costs £40 in shops, butt the seller had "old stock" to clear so managed to get it for £20... but cant get it for less than £40 now... so as i cant afford it had to opt for just a converter cable without canbus controls.]) I contacted the sellers, and two sent items no quibbles and filed rm compensation claims, the signed deliveries are in dispute (as you would expect) and ive had an intl item from lithuania that went missing on arrival in the uk.... im disgusted, that as I am paying for services (i pay delivery charges although sellers are the "Customers"" of royal mail, as the reciepient i am also a customer) Royal Mail appear not to Give A S..., I asked to speak to a manager today, they "are all busy on another line" but I got promised a call back within an hour... no sign yet) I can list back over the past 12 months numerous items that I contacted the seller asking "when is it due" recieved no reply, and the next day it arrived - I am unsure as to weather these are replacements or simply a delayed item. but to have signed items undelivered???
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