Hello all, I recently ordered some goods online and paid for them to be delivered. On the day of delivery, the retailers courier damaged my property and openly admitted it - only after the damage was done did they take the necessary precautions. I took photos of the damage and sent them to the retailer who wiped their hands of the issue and told me the courier would be investigating the issue. I then recently received a call from a solicitor asking to send the photographs to them and to obtain some quotes to repair the damage. I spoke to some local traders who emailed over some quotes which I then forwarded to them. Apparently this was unacceptable because they were not formal quotes on company headed paper. So I went back to the traders and asked for a formal quote, of course these people don't typically have time for this and aren't based in offices to email out quotes so I only got one reply. I then forwarded the quote again. The reply this time was that it was unacceptable again because the quote was not broken down into cost of labour, materials, etc. I imagine if I ask the traders for this again, I will be ignored like last time. I also think that they're continually trying to make things difficult so eventually I give up and they don't pay out. I did consider seeking legal advice but for such a small claim it seems quite pointless. At the same time, I don't see why they should be allowed to get away with this, the courier (and retailer) have clearly broken their contract by not carrying out the service with care and skill. Is it worth seeking legal representation and threatening court action? I can't see why they would let it get that far when they are clearly in the wrong? Also, I thought my contract is with the retailer and so they are solely liable for this? Why am I dealing with the courier's defence? Their website says the contract out delivery but they still take sole responsibility for delivery. Many thanks for any help in advance

Hi all Can an Enforcement company add all there fee's on after the compliance stage (£235 and interest) before they try to enforce? I know it would be irrelevant if they take control of goods just curious if that was allowed. leakie

I have lived in my current property for just over 2 years now, and have experienced several problems with my parcels being delivered to an incorrect address. I live on a Close and my parcels keep being delivered to the Road version. I have also had various issues when trying to retrieve said parcels myself, as the resident either denies having received anything, or is not in, when I call. (I am not accusing anyone of anything, and it would be virtually impossible to prove anything anyway) I thought this issue had been resolved, by having my parcels 'signed for' but no, the courier left a parcel with the incorrect address's neighbour, who signed for it. This is very frustrating, and very stressful.. Any help or advice would be very much appreciated..

I booked with Parcel2Go on the 10th July to send a parcel to my buyer who had bought from me on Ebay. The Tracking Number is as follows P2G14310437. It was picked up on the 11th by Yodel, so far so good....then after reaching Newton Abbot a few hours later and put on a van for delivery to Leighton Buzzard, tracking stated it was in transit and then it vanished. It was supposed to reach the lady the next day. When it did not arrive the buyer and her husband were furious and blamed me. Fortunately I had taken out insurance but when I tried to contact Parcel2Go's Head Office on numerous occasions they do not answer their phone, it just rings and rings.Neither do they answer emails, but they do send out emails every day asking me to enter their competitions etc. As I do not seem to be able to contact Parcel2Go except by using their very expensive high cost rip off Premium cost phone number which I have been advised is useless and that you will be kept online as long as possible, I shall instead now take my complaints to...Trading Standards, Watchdog, Small Claims Court and the police as obviously someone has sticky fingers and considering Parcel2Go claims to be the best courier service in the UK I think the Trade Description is in question. So Parcel2Go, I demand that you issue me with the £60 compensation that you owe me. I will be copying and pasting this onto Facebook, Twitter and Google so there is no point in deleting it. I look forward to hearing from someone at Parcel2Go and for the £60 to be refunded to me within the next couple of days, otherwise I will have no choice but to put my case to Watchdog etc.

I placed an online order with Matalan a few months ago, and a couple of days later received a card to tell me the delivery company had called. As I was not home (I work during the day), they had taken the goods away and would try again the following day. I found the card when I came home for lunch, and phoned the courier to get them to drop off the goods with a neighbour - they refused. I tried to arrange delivery on a day when I was going to be home. They refused - they would only attempt delivery for three consecutive days, then send the goods back to Matalan. I tried to find out what time they would deliver - they would not tell me. I tried to arrange delivery at my workplace two miles away - they refused. The courier was only interested in posting three cards through my door, as then Matalan would have to pay them. I immediately phoned Matalan (too long on hold - I gave up), and emailed, but their response time to emails is so slow that I had the full set of three cards before they even acknowledged my communication. I was completely frustrated - the items I wanted had been inches from my house, three times, and I couldn't have them. I sent a detailed email to Matalan setting out the history and demanding a full refund. This took some time, but eventually I got my money back. They also dismissed the courier and hired another one. They also sent me a money off voucher. Excellent customer service is not difficult, and it makes a great deal of sense. Matalan had lost me as a customer, but by their actions they rescued the situation. They also have some free publicity - I tell people about it. Thanks again Matalan - you are the best example I have seen of effective customer service.