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Found 11 results

  1. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have
  2. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have
  3. I recently sent Ace a CCA request and they have returned the attached 'reconstituted copy'. When I started using the catalogue I was at a different address to the one they have written on this copy CCA form - does that matter? PPI claim and charges issue will be put on another thread. Ace have sent me statements going back to 11.01.2001. I am not too bothered re the 'service' charges but I have 3 x £20 default sums from 2006, which are after I had informed them of financial difficulties. If I could get these plus PPI [another thread] back then my account sh
  4. Hi all Can an Enforcement company add all there fee's on after the compliance stage (£235 and interest) before they try to enforce? I know it would be irrelevant if they take control of goods just curious if that was allowed. leakie
  5. Hi all, apologies if I'm in the wrong place. I'll try and make this as short as possible. I have an account with Ace Catalogue, and at the moment I'm paying the minimum each month which is £40.00 but my wages have been reduced at work so I'm unable to pay £40.00 a month. I contacted ace as soon as possible so we could sort out some sort of reduced payment plan. At first I received an email off them quite quickly, I explained my situation and they replied with "yes sure we can do a reduced payment plan, how much would you like to pay a month?" So I sent an email back stating how much I could pa
  6. Hello can any one provide some advice: Ace Catalouge Default they state issued 08.06.13 not recieved by myself. Outstanidng balance £288.04. I wrote to them on 27th of August, they wrote back to me on the 4th September stating the default was valid and issued 08/06/13 and to send in £10.00 for the file. Completed this today I have recieved the data protection summary they state I would have agreed to terms and conditions when opening an account online and had view of a credit agreement thus they can not send a signed credit agreement. In the account note
  7. Hope some tech savvy person can help with this. I've had my Samsung Galaxy Ace 2 for about 3 months and until 2 weeks ago the battery was lasting quite well - up to a week sometimes. I don't remember changing anything or downloading anything but in the last two weeks the battery has lasted about a day and a half. Wifi, bluetooth and GPS are all turned off, screen brightness and time out are at their minimum and I've stopped all apps that were running and it's made no difference. I can't find any other suggestions online. I'm trying to avoid taking it back as my old phone died th
  8. I purchased a Samsung Galaxy Ace on 14/04/2012 on PAYG from a Vodafone store in Norwich. On the 19/10/2012 my phone, for the first time since i've owned it, started to play up. I will now try to explain the events which unfolded. On the morning of 19/10/2012 i tried to charge my phone but there was no response to the phone being plugged into external power trying to charge it up,after numerous attempts taking charger out and putting it back in phone, the phone still wouldn't charge. I then switched the phone off, then when trying to turn it back on it wouldn't. I then took battery out for
  9. Can anyone offer some advice? i have an account with ace for about 8 years. over this period i have had quite a few default charges. i wrote to ace in may asking for details of all default charges enclosing a postal order for a pound and asked for a data subject access reqest. they replied promptly with acopy of an unsigned cdreit agreement and a list of transactions on my account from 2004 to the present. i have been unable to deal with this up till now due to family issues. they state that i should send a 10 pound cheque for access request, i think cha
  10. Hi, grateful for any help/advice you can give me. I wrote to Ace requesting a refund of the £12 default charges on my account and enclosed the spreadsheet that calculates the interest. I got a letter back today stating the Office of Fair Trading investigation was for credit and store cards, which does not apply to Ace. The letter also states the £12 charge is in line with Office of Fair Trading guidelines. Information from accounts is passed to credit reference agencies and this cannot be changed as its a true reflection of my payment history. Has anyone been successful in rec
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