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Found 21 results

  1. Hello, While I was at university, we were all given iPads on loan in our last year and I made the mistake of leaving mine in a classroom one day. I informed the university as soon as I realised and was pretty much told by at the time not to worry as they could likely locate it. Of course, it never turned up, or at least was not logged on their system to have done, and they started emailing me after my graduation (June 2016) asking me to return or pay for it. I informed them I didn’t have it to return and could not afford to pay them the sum of £500 for it. I ignored their invoices and eventually they passed it on to STA International to pursue from me. I am still receiving letters from STA every few months, big red capital letters telling me I have however long to pay before they escalate it. I just would like to know, are these safe to ignore? Of course all manner of things such as CCJ’s and whatnot has been threatened, but I’m not sure whether these are empty threats or whether they really have the power to do anything. It doesn’t seem to have escalated past the ‘URGENT’ letter stage for quite some time, and their most recent letter (received today) gives me 5 days to pay apparently. Yes, I did fail to take care of the iPad. But, I am also of the opinion that for the £9k a year I spent at that institution, I don’t deserve to be pursued like this. For that money I’d expect to be gifted an iPad, not bombarded with threatening debt collection letters. I am simply loathe to give them another penny of my money. If anyone has any insight to STA and whether this is likely to go any further please let me know!
  2. Hi all, I bought an ipad in 2012 which was "4G" ready. My Ipad has never worked outside the home and I've barely used it since. I have now learned that these were missold by Apple and they have asked me to contact the seller) to claim under Consumer Rights laws. When I bought the ipad, I also bought a cover. I used vouchers and credit card. The credit card amount is one pound under the cost of the case - I also bought the extended warranty in a separate transaction, on the credit card. The seller have told me they will provide a pro ratered refund. Do I have a section 75 claim with the credit card provider, on the basis that the ipad was on the same receipt as the case? Without the case, the ipad cost would have been covered by the vouchers, however I would have bought the case with vouchers anyway, leaving the same amount to have been paid on the credit card if I had bought the ipad seperately.
  3. I bought an iPad with wifi sim from EE paid monthly instalments for two years I cancelled at the end of the contract and the following week the iPad stopped working it is permanently stuck in recovery mode. I took it to apple who said it cannot be repaired but as i got it from EE i would have to go them. I rang EE who who said it is out of warranty and there is nothing they can do. I quoted the 6 year european warranty and was told i would only be covered if the item was faulty from the beginning Can anyone help me please
  4. Hi, Just after some clarification that I am perfectly entitled to follow my current path over this issue. I sold an IPad on eBay for £95 back in February, the buyer then told me it was damaged when it arrived. It was in perfect condition when I sent it, so I could only suggest that was damaged in transit. I asked the buyer to return it to me, so I could claim against Royal Mail for the damage & I would issue a refund, all pretty straightforward so far. The buyer contacted me saying the Ipad was packed & ready to be returned & would I issue a refund, seeing as PayPal had prevented me from taking the funds anyway, I issued the refund & asked the buyer to return the item straight away. A week passed & nothing arrived, when I contacted the buyer again he said he didn't have the IPad, he had 'given it away to a charity shop', as ebay sent him an email saying he could keep it! Naturally, I was incredulous at his behaviour, I issued a Letter Before Action & logged a claim against him on MCOL for £125. He has refused to admit responsibility, has refused to settle & will not give me the name of the 'charity shop' he 'donated' my IPad to. I am now taking this matter to court, but he is now claiming I will be liable for his transport costs as he lives in Spain! I am quite prepared to see this through to the bitter end, but I just wanted some assurance that I don't end up on the wrong side of a hefty bill. Thanks in advance for any help & advice. Chris
  5. Hi everyone, I was hoping somebody could lend some advice on a situation we're having with Currys. We have a iPad and we pay £7.99 a month for Currys WhateverHappens insurance. Last week I bumped it and it fell off the side of the bannister down onto a concrete floor. (We're currently redecorating and it's two flights down) My partner left it into Currys to sent it off to be repaired and today they've gotten back to us stating there refusing to repair the iPad as "the damage is inconsistent with the statement given". According to the guys in the tech lab the damage is "too great for just a fall". I'm not sure if my partner told them how high it fell from, maybe they think we're just trying to pull a fast one on them in order to get a new ipad. (As it would have to be replaced as iPad + concrete floor + two flights drop = totally smashed iPad. I use it for work so I'm struggling without it. I thought it was better to get WhateverHappens JUST IN CASE anything like this ever happened but now there refusing to fix or replace it?? I'm at a loss... What's the point in paying insurance over the past three years of it was for nothing?
  6. Apple have issued an urgent iPhone and iPad software update (iOS 9.3.5) that included a patch for a serious security vulnerability. The vast majority of iPhone owners are probably on iOS 9 right now, but you should check and install that version right away The malware in question, which was detailed in a report from Citizen Lab and Lookout security, is a serious compromise that’s never been observed against iOS devices before. But you can guard your devices and your personal data against the latest security threat simply by heading to settings and hitting the update button. http://www.theverge.com/2016/8/25/12651206/apple-iphone-security-threat-update-now
  7. Hi there, I am in need of advice. We bought our daughter an iPad Air from Very on 7th Dec 2013 for £399. In November of this year it stopped working and we took it to Apple who diagnosed a hardware fault and not an operator induced error. He even comment to how good the iPad still looked! We went back to Very at the end of November and asked them to sort it under the SOGA as Apple stated that this was good for 2 years. Very originally agreed to a refund minus a 20% usage fee! This has now been on going for 4 weeks and we still have had no resolution. Yesterday they have now stated that the usage fee is £159! Very will only refund £239 into the account but they have already added £159 usage fee tot he account.... What can I ask for, as all I want is a replacement. I feel that we are being pushed from pillar to post and have made no progress after 10 phones calls and multiple emails. Any help appreciated. Russ
  8. Uploaded IOS9 and the screen has stopped on itunes. Turned off ipad and this default screen won't clear. Any thoughts please.
  9. About a month ago I stayed at my parents for a while and used my Apple laptop with their wifi. They both have ipads, neither of which I touched, let alone used to log in to anything. Earlier this week (and well after me and lappy were back home) they changed broadband provider to Sky, since when both their iPads have been logging them in to various websites as me - including Facebook and my Amazon account! Mum only told me today when she ordered something on Amazon without realising she was logged in as me. Anyone any clue as to what is going on? Hubby thinks their ipads have somehow synchronised with my laptop, but if it was that, surely it would have showed up a lot sooner? More importantly, can anyone provide idiot proof instructions as to how to stop it? I have no idea how ipads work and I seriously doubt the folks have either. They usually get tech help from a granddaughter who lives locally, but as luck would have it she's away on holiday.
  10. hi all my daughter has a ipad contract with 3...she had this for 2 years never missed a payment..she phoned 3 up and they offered her another year for £5.00 a month which she accepted and now 6 months into this..she has never failed a payment..this month 3 took £50.00 on top of the £5.00 because she used 436mb ( less than 1/2 a gig )..of data..this is well over the top..we phoned them and after a heated exchange they offered to reduce this to £29..99 which we refused...what am I able to do can I cancel and is the amount excessive..cheers paul
  11. ordered a mini iPad and iPad cover online on the 20th of nov order went ok had a email with a Royal Mail tracking number typed the number into the Royal Mail site Kept coming up no such number ? Phoned the pc world number as the date came up for the delivery 27th guy I spoke to said he will check if it's left the warehouse I said ok then nothing no email or phone call waited till Sunday 30 phoned up to cancel my order and asked for refund to which I was told it would take up too 14 days as pc world are no investigating Royal Mail. I want to know why can't I have a refund they have my money sat in a bank account which is making interest and I'm out of Pickett I don't want the iPad now as I don't trust pc world to send me a new one the customer service is a joke I came away with the attitude they don't care I waited up to 15 minutes till someone came to the phone then another 5 minutes to be transfer to another person
  12. I buy most of my ebooks from Amazon and use Kindle for the Ipad to read them. I like Kindle but find it frustrating that you can't set up folders of books eg for fiction, business etc. I have reference books that I might need to refer to regularly but they're all in one big list in Kindle. Does anyone know of an ereader app that lets you set up folders and preferably sub folders of books? Ideally it would be one that I could use without having to convert from the Amazon file format. Thanks.
  13. Need some advise, my other half has bought an iPad via three on contract and it has gone faulty out of the initial 28 days warranty they give, after that they state it has to go to Apple. I don't really want to go to my nearest store as it is about 60 miles away. So the question really is, are 3 responsible for the replacement or refund for the iPad as I am covered under SOGA, the contract is between me and 3 and not Apple. Any help would be great. Cheers
  14. I have made a post today on my iPad and signature box was ticked but it didn't display it. I edited the post and unticked signature and saved the changes. I edited again and ticked signature and it showed when I clicked preview but doesn't show when changes are saved. Despite this, I can see my signature on posts from a few days ago. Same issue on my iPhone and I do use the full version as opposed to the mobile one. No probs on MacBook so perhaps it's an iOS issue. Any thoughts?
  15. Hi. Hoping for some advice. Mum has an ipad 1 3g model, roughly £500 cost. Bought from Currys 2 years 2 months ago. Problem when charging. If its left in charging and gets to 100% it shuts down completely. Can take up to an hour to reboot. For the parents its a lifeline. Elderly, dealing with cancer, keep in touch with skype, emails. To me this doesnt sound like a battery issue, as it holds its charge. Seems to be more hardware related. Currys simply state under sales of goods act that batteries are consumables and therefore the SOGA doesnt apply here. They also tell my parents to go to apple, as they dont deal with apple battery problems. My questions are... Firstly we dont know its a battery issue. However , if it is, Ipad 1 batteries were actually glued into the ipad. There is no way for an average consumer to open up an ipad and replace the battery. Therefore i feel this is an integral part of the ipad 1 and not a consumable. I also have a recording i made for personal use with a lady from Apple who states it is 'perfectly reasonable' to expect an ipad battery to only last 2 years. If however the battery is glued in, and made so that the consumer cannot replace it without going to an apple authorised dealer , i dont feel this is a consumable battery in the same way a laptap battery may be. They are in effect admitting its reasonable to expect an ipad to last 2 years only. If a consumer tried to replace the battery themselves the warranties would be invalidated. Does anyone have a view or advice or whether 'impossible to remove' batteries by consumers are classed still as consumables? Secondly, Currys simply refer us to Apple. Ive advised we dont know if this is a battery related issue and that our contract is with Currys, not Apple. However, no joy here, they stick to the same line. Any advice as to how to get Currys to deal with the issue? Lastly, i realise that if i was to issue small claims court proceedings, i would need an independent report done on the ipad to show the fault. Anyone know of anyone decent in the Nottingham or Manchester area. Many thanks.
  16. I’m jumping the gun abit here as I haven’t contacted ebuyer yet but I was just curious to hear other peoples experience dealing with ebuyer when it comes to faulty items under 12 months old. My iPad died on me the other day, it’s around 7 months old so it’s still covered by guarantee. I took it to the apple shop today and was told it was beyond repair and would need to be replaced. They offered me a ropey looking refurb for my barely used pristine (but faulty) pad which I declined. They said I would probably be better off going back to retailer and they gave me paper work stating the iPad was beyond repair due to a manufacturing defect not caused by the user. I bought the pad from ebuyer’s ebay outlet and going by their returns policy they deflect warrantee issues back to the manufacturer. Thing is though I don’t want to be stuck with a used refurb which is all apple will provide me with if I deal with them. Considering I have paperwork from apple stating it is beyond repair due to a manufacturing defect could I return it under the sale of goods act and insist on either a new replacement or refund?
  17. Been registered for a long time but never really needed to ask for help much but hopefully someone can help me. Got an ipad on contract from vodafone and have only had it for 4 months and it has broke, it does not boot up anymore. What are my rights? can I ask vodafone for a replacement or do I have to have it picked up by them for repair?
  18. Hi, I have a question regarding ipad insurance claims. I have had my ipad for about 4 months now, basically my brother borrowed my ipad he catches a train to work every morning, he had the ipad in his gym bag next to him on the seat on the train, his journey is 40 minutes long, he fell asleep on the train, he thenheard an anoouncement for his stop and got off, he went to work which is when he realised my ipad wasnt in my bag along with his dr dre beats headphones. I dont know if the ipad has fallen out his bag on the train which i doubt, most likely it was taken out of his bag by someone. I was just wondering if anyone can give me some advice on what my chances are of my claim being accepted? Im absolutely gutted as i had some photos on there of cousin who passed away.
  19. I sent my ipad for repair to an online site in Urmston Manchester called Urmston computers,looked a genuine site,payed half cost then rest when repaired by paypal,I am still awaiting delivery after 2 days and somehow have a feeling it wont turn up what are my rights if it does not show up do I need to go through small claims court after putting in writing whats happened,delivery was by courier and return by courier. I have phoned his shop and he said it will be delivered today did not have tracking No but said will send it but nothing,have a really bad feeling over this.
  20. My Husband bought me last week a Ipad 3 as a present. It is the top spec model 64gb WiFi 3g. He bought if from PC world/curry's clearance warehouse. It was classed as refurbished. But was in mint as new condition. My husband got it for a good price. over £150 less than if had bought brand new in shop. It was sold with a 6 months warranty, I have had it less than a week and I am already starting to have problems. The Screen yesterday started flickering and stripes down screen. Then screen went black. I had to switch off ipad and switch it back on to get it working. It has not happened again yet but I am concerned that it will. Today I have had problems charging it. I had to un plug and re plug in several times to get it to charge. I am going to contact PC world/curry's clearance ware house about the problems. But question is if they sold it as refurbished and it was repaired before being sold to us. Who would have repaired it. Would it be there people or would they have sent it to apple to be repaired. I was thinking of contacting apple directly concerning the problems. But im concerned that If PC world/ Curry's own people have opened it up to repair that they might have cut through any warranty stickers and voided any warranty with apple. I have typed in my ipad 3 serial number on apples website and it says the ipad has a valid warranty that runs out next March. It also says it is eligible for apple care cover. I had been wanting to take out apple care cover and don't mind paying £69 for 2 years extra cover. But again im concerned that If PC world/Curry's own people have repaired ipad that warranty might be void already and ill be wasting my money. They did not say why it was refurbished they said it could be a ex display, or a un wanted customer return or it could have had a fault. what do you think. Where do I stand regarding my warranty. Should I contact PC world/Curry's or go direct to apple. Will I be safe buying apple care cover. Any advice would be much appreciated thanks in advance
  21. Hi Everyone, You may have seen the post in the announcement sections higher up. here are some further details about the initiave: The Consumer Financial Education Body (CFEB) is conducting research into young people's attitudes to finance through an Online Innovation Community. They are looking for people between the ages of 16 and 24 to apply to take part in the Community and help transform the financial information available to young people. Participants will earn cash rewards in return for completing various tasks based around financial matters. To apply to take part in the Community, users must take CFEB's Money Species quiz on Facebook, and then submit their email when prompted at the end. All users who submit their email will also be automatically entered into a draw to win an iPad. Click the links in the announcement section to take the quiz on Facebook or find out more! You've got nothing to lose guys...and don't forget to submit your email to get your entry in. You have until about two weeks from today (Thursday September 30th) so get going, it doesn't take a second. Good luck everyone!
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