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Found 32 results

  1. Hi, I work in sales and my contract was amended some months ago to give me 1% commission on all combined sales above a target figure. The target was designed to be easily achievable as my base salary was lower than I'd liked and I was effectively doing two jobs - both sales and IT. The commission became due so I requested it twice via email (no response) I then raised it again via telephone. I got sat down in a meeting with my manager and the finance guy, they tried to tell me it was not payable for several months longer and also that the company didn't have the money.. After numerous emails they said OK we will pay you x amount as soon as you agree, x being about 50% less than I was expecting! They are working out sales AFTER deducting tax, postage etc. they are saying that tax does not go to them, it goes to HMRC so it isn't considered part of a sales figure. My contract does not say whether sales are GROSS or NET, from several verbal discussions before I signed, I was under the impression sales were GROSS. The figure they suggest pays me approx. what I could get for doing the sales job elsewhere.. nothing more.. I also have effectively been on call and spent many extra unpaid hours.. I am sticking out for the full amount I think I'm owed and have given them 2 weeks to pay it - am I in the right? Thanks in advance.
  2. I called Autoglass for a replacement windscreen quote. As it happens the windscreen on my new car is fine but I wanted to know how much a replacement would cost for insurance purposes. The telephone sales person took the registration and looked up the model. I was asked did I need it replacing now" and I answered yes. "That will be £950". I said OK thanks. I was then asked "did I want to book an appointment?". I said no thanks.... "but you said you needed it now" Yes but its too expensive, I'll look elsewhere. "If you book an appointment today you'll get 10% discount £855" No, I still think its too expensive and I'll look elsewhere "just before you go I'm authorised to offer you another 12% discount if you have it fixed today" making it £752" No thanks, I'll still look elsewhere. A staggering £200 reduction in just 3 minutes. Had I really been standing next to a vehicle with a shattered windscreen or a person a little more vulnerable I probably would have taken the first price.
  3. Hi, Looking for help regarding Everest conservatory sale procedure when the point of sale is on customer premises. We have a long running dispute with Everest going back to 2014, when we were mis-sold a conservatory. We clearly asked the salesman for a specific type of foundation and base work, but as his sales tool was unable to specifically detail the type of foundations being requested, we made certain it was written on to the sales contract. To set the picture, the contract was signed very late on a Thursday night, and the salesman used an excuse that he couldn’t take our deposit money and consequently said he was unable to leave the signed sales document or the technical sales agreement with us. [yes, we now know this was breach of the consumer regulations act] We paid the deposit to the head-office the following week. What has happened since, Everest has used a different foundation (plus delivered lots of other problems) and since we don’t have a copy of the sales contract we are finding it difficult to prove our request with Everest. Everest have provided copies of the technical sales agreement, but their system was not configured to state what type of piling was requested, so Everest are claiming they have provided what was stated on the sales agreement. As instructed by Consumer advice/Trading standards we have asked for a copy of the sales contract under the Consumer Regulations Act, yet they only send repeated copies of the technical sales agreement stating that it is the binding contract. And per Consumer Advice, we have now also requested a Subject Access Request per the data protection act again specifically asking for the sales contract plus any other documentation with our details on them. We doubt Everest ware going to share a copy of the sales contract unless we can show them an example Everest conservatory sales contract, and demand they provide our copy. Can anyone share a copy of their sales contract? I’m not after your specifics but just what does the Everest Conservatory sales contract look like, because we cannot remember. Alternatively, anyone out there who has a copy of their Everest conservatory technical sales agreement, where it specifies Shire piling or Helix piling and/or a Quikbase base solution? It doesn’t need to be a contract in dispute, this can be any one that has been successfully installed and the customer is happy with it, either will do. Many thanks in advance, if you can help.
  4. Hi My wife and I recently made, and had accepted, an offer to buy a property. The first line of the particulars said "A most spacious five bedroom detached family home with approximately 3,000 sq ft of living accommodation..." There was a plan of the property later in the particulars but no dimensions on it. There were dimensions on a room by room basis included as part of the description of individual rooms. I had a full survey done. That states "The overall internal floor area extends to around 2085 sq ft". We have withdrawn from the sale principally because the property is a lot smaller than we thought. At a minimum I would like to recover my lost survey fee. The selling agents are members of the Property Ombudsman Scheme. Worth going to them? Or straight to small claims court? I have some experience of the small claims court and am comfortable bringing claim on my own, and I am thinking probably is worth going straight to court. What is basis of the claim? This looks like a clear breach of Consumer Protection from Unfair Trading Regulations but can I claim my losses under those regs or is it best to go under general law of misrepresentation? On this - I was induced to enter into a contract with the surveyor by the misleading particulars - is that what I need to establish to succeed ? Put another way does it matter that I did not have any contract with the estate agents themselves? Any thoughts gratefully received. Many thanks
  5. I'm posting to see if anyone else has had been sold a faulty car from this garage (jk cars derby) ive seen a past thread from the same garage for the same problem. the salesman is refusing our refund after owning the car for 23days and it breaking down. we cant even tow the car as it has electrical steering lock and the key fob doesn't even work. we are currently i the process of the trading standards but have a feeling this is going to be a long process. would anyone concider me using the small claims court?
  6. Hi there I am yet another person with problems with The Community Network TV. I had an appointment with a Sales Rep of the company who sold me a package which, it turns out, was mostly a complete fabrication. Here is what was offered: Two 42" screens in a GP practice, which were to be used to flash the name of the next patient to call them into their appointment. Full screen display of adverts, which would freeze when a patient's name popped up. I signed a contract on the basis of those promises, however, I became a bit suspicious about the company, when they did not get a reply from the sales rep for a week about an admin error on my paperwork. I popped along to the GP's practice to find that there were not two screens but one, which is 32" not 42", but to make matters worse, the screen was not being used to call patients into their appointment but to advertise the medical services the surgery offered. The receptionist confirmed that the screens will never be used for the purpose stated by the Sales Rep. The screen itself is in a dim corner of the waiting area with no one looking at it. I wrote to the Sales Manager with a full description of what their Sales Rep had offered and asked for a full refund of the 6 months paid on my credit card and the first month's direct debit, as the product had been mis-sold. My advertisement has not gone live. The Sales Manager basically stated that it's my word against the Sale Rep and that the contract I signed did not state exactly what service I would be getting!! I am staggered by their refusal to refund the money when they have not provided a service (he stated that they had done some work, as they had created the graphics, but I pointed out that I had created the advert, all his department did was make the image move on my request). My case has now been referred to the Sales Director, who has not got back to me. I have looked online and found that the Office of Fair Trading no longer exists and that I have to go the Citizens Advice Bureau. Does anyone have any tips from their dealings with this extremely dodgy operation? Cheers
  7. Having moved to Northern Ireland and confirmation i pick up the keys to my new place in two weeks, i decide to phone BT. My BT account is still live in the UK as my brother took over my flat and he is currently paying the bill. Simple you might think, the only way he said was that i have to change my contract or be hit with a £130.00 bill for install. He said no line is on his system so the engineer will have to run a new line. First question is if no current line into the property why do i have to pay?? Second there is a BT line as i have seen it myself, The last owner had virgin media but that is in addition to the BT Line They said they would wave this fee if i accepted broadband at £13.00 a month. At the moment i have free broadband for 12 months, all i pay is line rental. Why do i have that feeling the BT Salesman is trying to rip me off in signing up to a contract i do not need?
  8. I invited a local estate agent to view my property for evaluation in early May 2010. I also invited another agent for the same purpose a week later. I invited agent (a) to revisit my home to take the listing. They backdated their signature on the Sales Agreement by nine days, without my knowledge or authorisation. My signature reflected the correct date of the Sales Agreement. The agent did not advise me that by placing my initials in a box contained within the Terms and Conditions of the HIP Pack, I was waiving my rights to the seven day "cooling off" period. They said that they had me do this so that they could proceed with the HIP which was abolished six days after I had signed the Sales Agreement, leaving me liable for the cost of the HIP and their listing fees, should I change my my during that seven day period. They instructed their own conveyancing solicitors to send a questionnaire re the HIP Pack. It was dated the 18 May 2010. giving no time for me to process the paperwork and send it back to them before the HIP Packs were abolished on the 20 May, 2010. Three years later, they started to pursue me for the cost of the HIP Pack. They took the matter to court. I was unaware of the action because they did not send me a copy of their Directions Questionnaire. The Judgment arrived in April 2015. There had been no demand for payment of the HIP Pack and their Listing Fees, + VAT until 2013. I have successfully had the judgment stayed. The other party did not show up in court. They have until the 31st July, 2015 to respond to the Court. After that date has elapsed, the case will be struck out. They continued to list it until end 2011, when they removed it from their listings as they said that my property was too expensive, and had not negotiated a more realistic selling price. There were no negotiations during that listing period, and they had recommended the asking price! I had already reduced the price in 2010, at their request, and then relisted with them in 2011, at their suggested figure, which was £15,000 over the previous year. Following the Judgment, the estate agent sent the sheriffs to me, ignoring the Court's Stay of Writ. The sheriffs advised that they would be here Stay of Writ or not. The estate agent ignored the Stay. I was in a state of shock for some considerable time following the arrival of the Judgment and the sheriff's unexpected appearance. None of the major relevant agencies are interested in this situation, all giving varying reasons for their lack of interest. I wonder what the forum makes of this situation. I seems ludicrous to me that there is no recourse open to me, considering the amount of anguish and trouble that I have been subjected to, I should mention that I am a 74 year old lady, and feel that I have been thoroughly taken advantage of. The other, obvious concern, is that as the relevant agencies are disinterested, the agent is free to continue similar practices.
  9. Hi Everyone I just bought a second hand car and discovered there is a general [problem] going on. The con basically involves any kind of car with a price range of £1000 to £1500. There are a lot of people now who pretend to be car traders. They look for drivable cars with faults, buy them cheap, somehow get these faulty cars MOTed and sell it on for a much higher price. BEWARE OF ANY TRADER WHO SAYS THEY HAVE JUST STARTED THE TRADE AND SO DON'T HAVE A PROPER CAR SALES GARAGE. BEWARE OF ANY TRADER WHO SAYS THEY JUST BOUGHT A CAR OR JUST HAD A CAR IN ON PART EXCHANGE. THESE SO CALLED TRADERS ARE BOGUS, THEY WILL GIVE FAKE NAMES AND ADDRESS. THEY WILL KNOWINGLY SELL YOU A CAR WITH A FAULT AND WHEN YOU DISCOVER THE PROBLEM AND TRY TO TAKE IT BACK, THE SO CALLED TRADER WILL BE NO WHERE TO BE FOUND. PLEASE FEEL FREE TO COMMENT...................THANKS.
  10. In other countries such as Australia and US, they have organised garage sales, by people living in residential streets, but I have not come across this in the UK. People tend to load up their cars and pay to go to a carboot. Has anyone come across organised garage sales in the UK ? If not, why do you think this is the case ? Do people think it would be too disruptive and may bring the wrong crowd of people right to your doorstep ? UK residential roads tend to be narrower and if you have people coming to take a look by car, it might block the road up, which would p*ss people off. Also in some roads, it could block neaby traffic, access by emergency services. There is also the issue of people selling items that do not work and having the buyer coming back to the house angry, asking for their money back. I don't think organised residential garage sales would be illegal, unless there is a bylaw that I don't know about. But if they were held causing problems, there would no doubt be action by local councils under some law that probably exists. It is just an idea that I have been thinking about. So many people end up throwing stuff away, as they cannot be bothered to go to a car boot sale or to sell via local free ads. It makes sense to try to get some money for items and a percentage raised could go to a local charity.
  11. Hi all, new on here, and wondered if any body else has this experience. Broadband (not fibre) has worked fine all summer, since being sent a new router and buying a new computer,about March. In August/September I began getting sales calls, "go to Fibre", being the message. At about the same time, the BB performance began to decline again, being particularly affected by the passage of electric trains on the West Coast Main Line, about 50 mtrs or so away. I complained to TT, who couldn't find a fault with online testing, so a service call was arranged,for 17.10. I knew from Ts & Cs that a £50 fee could be charged for a wasted visit. Engineer could not find a fault, I explained about these trains, no comment, except to say real answer is yes you guessed it, go Fibre. I have now done that, and have now been hit with the £50 wasted visit charge, even though nothing was done, and the Engineers written report stated that the Customer has done nothing wrong with the apparatus/equipment/installation. During the time preceding the service visit, the BB service remained poor, and I continued receiving sales calls , Once the go live of fibre, the service is back to its level of summer, but you'd expect that. I can't help feeling that TT deliberately affected the performance in order to force me to go Fibre. Anyone else had the same experience? cheers chad
  12. Hi everyone. This is my first post I hope I'm posting it in the right place? I had an incident with the Halifax recently and I'd like to get a few opinions on how to complain about it. I entered a branch with my little boy to ask about opening a bank account for him. The man I spoke to took us into a side room to talk about it. He very quickly sidetracked the conversation into talking about Halifax insurance options. I didn't ask about insurance, but he was telling me about it anyway. I politely told him that I wasn't interested in any insurance, to which he replied "You can't afford not to, imagine getting home today to your house being burnt down, imagine your sons toys and clothes all being burnt" He told me I couldn't afford to take the risk and that I needed Halifax home insurance. I told him firmly that I wasn't interested. His first response was "Imagine if you died, who would take care of your baby?" I instinctively responsed "My mum would" he carried on his irritating pitch with "Well, is she rich?, you need our life insurance" It was a very akward situation, in order to stop him I told him that I would discuss life insurance at home with my family. A few days later he rang me and started to badger me again about the insurance. He told me to come back in to buy some. I didn't. I don't know much about this sort of thing. Did this man break any rules when he did this? Or are the banks allowed to use scare tactics to try and sell insurance? I am intrigued to hear other peoples thoughts on this? It was very irritating and rude I think for him to be so graphic. Is it worth a complaint? Thank you for reading, any views would be very much appreciated
  13. Vodafone Customer Relations Manager Vodafone Limited The Connection Newbury Berkshire RG14 2FN Ref: Mobile No. ********** Dear Vodafone, Supply of Goods & Services Act 1982 I was sold a Sony Xperia Z as part of a 24 month mobile contract in July 2013, which is not of satisfactory quality, fit for its purpose and as described when I made my agreement with Vodafone, which is classed as mobile mis-selling. During the week prior to 6th September, 2013 my Sony Xperia Z phone needed to be charged more often than usual even after disabling apps etc and the battery charging area was (unusually) extremely hot. On the 6th September, I took my phone off charge, touched my FB icon on my homescreen only to see that there was a crack underneath 2 screen protectors to the lower right of where my charger goes in. After touching the icon, the crack spread rendering the screen unresponsive! In shock, I went onto the internet to research if this was a common problem with Xperia Z’s. *I was surprised to find various forums, facebook pages, complaints and even an online petition to prove that Sony had sold these phones as faulty. The following are just some of the links that I had found: (cant post due to being first post on here - many posts complaining about the phone) If you read the links, it is quite clear that since the Xperia Z has launched there have been various reports of people suffering from cracked display issues. What has been worrying for some is that these issues have occurred randomly even though the phone has not been subject to an accidental fall. In anger and shock, I immediately contacted Sony who told me that the engineer would charge me to fix the phone. I informed them of my findings online and they told me to contact my service provider and refused to believe me or care about my problem. On 7th September I phoned Vodafone and explained my situation. I informed them that the phone had not been dropped, crushed or mishandled in anyway and that the screen breakage occurred during use which led me to believe there was a fault with the screen. I further explained about the many complaints online and was met with one of your operators being rude to and he even laughed at me and said “Why did you buy a phone which you knew was faulty?” *I was appalled at this and couldn't quite believe his attitude. *He then told me that I would have to send the phone off to their engineers to be reviewed, with the quote of £190! I was so upset and in tears that I waited to contact you again when my partner came home. I then phoned back and asked to be put through to customer loyalty (after having to explaining my situation again) and stated that I wanted to cancel my contract. *I then got put through to another department that quoted me £600 to cancel! No consideration was taken for the fact that I was upset and you totally disregarded my situation. *It was at this point I broke down in tears and explained that I had post natal depression, a new baby and a broken phone and passed the phone over to my partner, who was then put through to Abraham. *He was the first operator that actually demonstrated great customer care and loyalty. Abraham eventually said that Vodafone would waiver the cost of fixing the phone. See below a text message sent through to say you would pay for it: (cant post photos as its my first post) I said that I was worried that it would happen again and he said they would also put it on their system that if it happens again, after fixing it, that they will also pay again for it to be fixed (I found out later that this was not put on my file!) You did inform me that even though you would fix it, you would not replace the phone. You also refused to offer me another phone as part of the contract despite my concerns. Below is a brief timeline of events that I noted down: 14th September Sent my phone off to Vodafone with the promise of them paying for it to be fixed. 19th September Got my phone back from Vodafone, fixed, for free. I still do not understand why they are giving me back a phone that is known to be faulty. I'm just going to wait for it to happen again, in the meantime I will still be contacting Watchdog. 20th September Emailed Watchdog 28th September £190 was taken from my account on 28th September, leaving me with only £22 in my account! This is with a young baby at home! This caused a lot of issues for me rent, shopping etc. I rang Vodafone, in tears, AGAIN! Eventually, they told me that they could credit me within 7 to 10 days. I explained my situation and again, they told me they couldn't refund me straight away! 21st October I phoned Vodafone I asked for the money to be returned to my account immediately but was told "Credit cannot be immediately transferred back into the bank. *Vodafone apologised, but did not offer compensation for leaving me without the money. 21st October Phoned my bank and told them my situation. *They were immediately helpful and offered to file an indemnity claim against Vodafone. I received my refund via my bank! 12th November - USB charging point The night before I put my phone on charge before I went to bed. *I woke up in the morning to find that my phone had not been charged. *I then put my charger back in and made sure it was plugged in, and still nothing! I assumed it was the charger at fault so used the USB lead to plug into my laptop to find that it was not recognised on my laptop. *I looked at the charging pins on the phone to find that it was loose. I contacted Vodafone and you proceeded to tell me that it was user abuse, which I knew full well that it wasn’t! You told me that I would have to send my phone off to be repaired and investigated. *You also told me that there would be another charge of £190 if the fault is of my own. *I was then told that I would have to back up my phone because the engineers would wipe it to factory settings. *I broke down in tears at this point as I have a 4 month son with photos and videos of him in the phones memory. *You said you were sorry and I have a few days to figure out how to get my data off whilst you send me out the returns package. *Not once did you tell me that I could have ordered a docking station to receive my data! I, (like you told me to do) had to figure this out for myself! * I ordered a docking station, which charged my phone. *I then decided to forget about this until my phone decided to stop charging my phone completely. **I could not understand this as in the notes you sent back to me with my fixed phone, it said you had added or fixed the battery. I could not believe the way I was being treated and most of all ignored! I then continued to do my own investigation into the phone and found that there is also a fault with the charging pins on the phone. The following link is just a few sites and if you Google it you will find forums with complaints: It was at this point that my partner went out and bought me a second-hand phone to use and to just leave this well alone because of the stress it was causing me. 23rd May 2014 I finally received an email from Watchdog regarding my complaint in 2013. *They asked me to provide evidence of circumstances and photographic evidence of the phone. *They said they would be using my details on the episode dated: 28/5/2014. 28th May 2014 After all of this time, Sony have finally admitted a design flaw in the Xperia Z. 29th May 2014 Below is the conversation I had with Vodafone. I would draw your attention to the following articles as I will be pursuing this via your complaints channel and then through the Ombudsman. "If your phone forms part of your mobile phone contract, your claim would be against your mobile phone service provider" "Fit for purpose means both their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer)" Please be advised that this is now an official complaint and I will be terminating the contract on grounds that you have breached the contract by NOT supplying a phone of suitable quality. I am demanding compensation for the period of time they you have charged me whilst I haven't had use of the Sony Xperia Z phone. It is my understanding that under the Supply of Goods and Services Act 1982. Section 4(2)says that goods must be of satisfactory quality and section 2A says this means meeting the standard that a reasonable person would expect taking account the description of the goods and the circumstances. Therefore, in essence this means that I *bought a contract with a new phone and the phone should be expected to last a reasonable period of time. *I would argue that 3 months is not and it is arguable that a phone should last the length any contract! Since this has occurred I have lost all trust with Vodafone since I have been with you for 10 years! This has caused me a great deal of stress, unneeded expenditure and a complete mistrust of Vodafone. If you are unable to resolve this then I will contact the Financial Ombudsman and we shall go from there. I am also fully prepared to use the small claims court, however I would like to try and resolve this amicably.
  14. I attended 4 day boot camp and on the last day there was a sweet mouth sale talk which I unfortunately fell for. all training cost £12k + VAT for a year property training. I did not have the money there but some days later I called their office and discus with a staff member which I was told that if I pay something down I can start the training and have access to the mentor. I borrowed £3000 from my sister which she transferred online to the company direct, it was confirmed by email they got the payment. But still I can't have access until I pay half the whole amount, I later transferred another £500 by myself to them, I did all this because anytime I call the office that I think I want to back up am always advised not to they will help me to easy the payment by spreading it and pay what i can afford every month. Something personnel happened and I emailed the lady I speak to that I don't want to continue and since I have not started the training can I be refunded back my money. But there was no luck and said that because it has passed the cooling period. the whole thing started August 2013 and I ask for my money back around November 2013. Please can anyone help me and advice if there is anyway I can get this money back from them.
  15. Lloyds Banking Group has been fined £28m for "serious failings" which rewarded sales staff with 'grand in your hand' bonuses, even when products they sold consumers were deemed unsuitable. The Financial Conduct Authority (FCA) said the penalty was the biggest it had imposed against a retail banking operation, which took in behaviour at Lloyds TSB, Bank of Scotland (BoS) and Halifax between 2010 and March 2012 - a period when it became clear that Lloyds was particularly exposed to the separate payment protection insurance mis-selling scandal. The regulator said the bonus schemes at the heart of its inquiry put pressure on sales staff to hit targets relating to investment products such as stocks and share Isas and insurance protection products. In one instance, an adviser was found to have sold insurance products to himself, his wife and a colleague to prevent himself being demoted. The FCA said the bonus schemes had worrying "higher risk" features, which offered the potential of an automatic promotion and pay rise or salary cuts of up to 50% if targets were not met. More: http://news.sky.com/story/1180688/lloyds-fined-28m-for-sales-incentive-scheme
  16. Hi all and hope someone can help me. I've been a sales rep with a company for the past 12 years and have done a reasonable job. I've met targets, called on customers regularly and have been told by many that I'm in with the bricks! The past 2years have been tough as my territory has been decimated with customers going bust or just not spending and as a result of this, my figures for this year are down and my position is now on a shaky peg! My manager, off record, has told me to start looking for another job as he does not want to go down the route of micro-managing me - this is the last thing either of us wants. We are good friends and he's not wanting to do this to me. The targets for next year are already being discussed and I don't fall into their plans and if I leave, they will not replace me. I've not been given a time frame on when to leave but the message is out there! I don't want to get sacked as Im unaware of rights etc - I did ask about redundancy but this apparently would cost too much due to my length of time at the company. Does anyone know what rights I have on this and how does this go with companies deciding to get rid of their sales people? Any help or guidance would be gratefully received. Thanks
  17. This one is for a friend who purchased goods from the UK and had them delivered to an EU country. The goods are two safes, purchased over the phone, so description and transaction were carried out by phone. The safes arrived in good looking condition and have dial lock doors. When my friend tried to adjust the dial locks according to the instructions, they couldn't get them to work (on both). Another person in the company tried following the instructions to the letter and again they couldn't adjust the locks. One of the locks was also stuck. They got in touch with the retailer, over the phone at first and then by email. They forwarded me the email communications which are super clear, the retailer tells them that due to dial locks having issues on transport they sometimes need to dispatch an engineer to re-calibrate. This could be done in the UK but since they are outside the UK (within EU), the seller provided the contacts of a representative. My friend tried all contacts to no avail and none of them was reachable. They got in touch with the seller again to ask for a proposed solution and also expressed concerns over the reliability of the dial locks. The seller wrote on email that they "failed to inform them about this potential issue on transport prior to sale and therefore they would bear the costs of the return". Then my friend proposed to swap the dial lock doors with key lock doors which the seller accepted under no other condition. The doors were shipped back to the UK (paid by my friend but invoice was sent to the seller for a refund as agreed). As soon as the seller received the doors they swapped to key locks and shipped the different doors back. BUT they also replied by email supporting that the doors had no problem at all and that according to them it was the buyer's fault, therefore it would be unfair for them to pay for the return costs back to the UK. I am not familiar with distant sales but I understand that my friend can use both SOGA and EU directive for Distance Selling. 1.According to SOGA the description of the goods was not right, because two people could not operate the safe according to the instructions of the seller (intended to the average user), unless that falls under non-fit-for-purpose? (now the seller supports that two people are "stupid" and they couldn't operate perfectly working dial locks). 2. Then according to the distance sales directive from the EU, they failed to provide full information about the goods during/prior sale, which they admitted openly in writing, so they should bear the return costs. But even if the above was hard to justify,my friend followed the instructions agreed with the seller in good faith, in order to resolve the problem, and the seller changed their mind on an agreement they proposed themselves?! My friend put all the above points in a nice letter to the seller and received no response at all. I feel the seller has acted inappropriately. Your advice is most welcome:)
  18. Hi Bought a car (BMW 520) from carcraft Merseyside, 8months ago. They sold me a finance package with exorbitant interest rate (black horse) on the pretext that If i paid the whole sum within 14 days (which I was going to), I would not pay a penny in interest & by me signing upto this finance package, they Will get a commission. As I had nothing to loose, I agreed & signed in good faith.i was also promised that should I find it difficult to pay the full amount within 14 days, they will refinance within that period in a very competitive interest rate as they (car craft) had their own finance institution (which I later found out was a lie). Next day, I checked with my accountant & realised I could not buy the car under my company name, so decided to either return the car or refinance. They did neither but kept on delaying, whole all the time talking very politely & cheating with more & more lies. Few days later, they found out that my name in the finance agreement was misspelt & they panicked as I was keen to return the car unless they got me a competitive finance. They called me saying they have got a new finance package & showed an interest rate of 5.7% APR (original finance 26% APR) & got me to sign new documents. I later received a finance agreement from black horse for 26% APR & when I called black horse, I was told there was no refinancing & the second signature was mainly to amend the first agreement as the first signature was misspelt. I was upset & threatened to sue carcraft for unfair trade practice & inform black horse about their manipulative tactics to gain commission. They finally agreed to refinance and at that time of refinancing sold me an extended warranty for 3 yrs. I was not keen & the sales person promised that he will offer the 1st year standard warranty to be tagged to the end of the 3 year period . On that agreement I signed upto the warranty & he said his central office will send a letter to this effect. I did not receive any letter. After several phone calls, I made a formal complaint & received an arrogant reply stating that the sales person has left them & they can't confirm as this was a verbal agreement & I had no proof. PLEASE DONT GO ANYWHERE NEAR CARCRAFT.
  19. Hi, I bought a laptop from apple a few years ago (2008), which was subsequently replaced due to issues and faults last year (April 2012). My new laptop has now also come up with a bunch of issues, which after an appointment with apple has indicated an internal issue. I talked to the manager asking whether my laptop would be covered under the "Sales of Goods Act", to which the manager said no due to the fact that, the protection granted from this only applies to the original product and from the original point of sale and that I have no claim. I asked the question before I left asking if the "statutory warranty" applied at time of sale of at the time of receipt of the goods and he said sale. Coming home and having done a little research I think he was incorrect and that this replacement laptop should have its own statutory warranty applied to it. Is there any basis for this? Am I completely off base or do I have a claim to have my laptop repaired?
  20. Hi. Hoping for some advice. Mum has an ipad 1 3g model, roughly £500 cost. Bought from Currys 2 years 2 months ago. Problem when charging. If its left in charging and gets to 100% it shuts down completely. Can take up to an hour to reboot. For the parents its a lifeline. Elderly, dealing with cancer, keep in touch with skype, emails. To me this doesnt sound like a battery issue, as it holds its charge. Seems to be more hardware related. Currys simply state under sales of goods act that batteries are consumables and therefore the SOGA doesnt apply here. They also tell my parents to go to apple, as they dont deal with apple battery problems. My questions are... Firstly we dont know its a battery issue. However , if it is, Ipad 1 batteries were actually glued into the ipad. There is no way for an average consumer to open up an ipad and replace the battery. Therefore i feel this is an integral part of the ipad 1 and not a consumable. I also have a recording i made for personal use with a lady from Apple who states it is 'perfectly reasonable' to expect an ipad battery to only last 2 years. If however the battery is glued in, and made so that the consumer cannot replace it without going to an apple authorised dealer , i dont feel this is a consumable battery in the same way a laptap battery may be. They are in effect admitting its reasonable to expect an ipad to last 2 years only. If a consumer tried to replace the battery themselves the warranties would be invalidated. Does anyone have a view or advice or whether 'impossible to remove' batteries by consumers are classed still as consumables? Secondly, Currys simply refer us to Apple. Ive advised we dont know if this is a battery related issue and that our contract is with Currys, not Apple. However, no joy here, they stick to the same line. Any advice as to how to get Currys to deal with the issue? Lastly, i realise that if i was to issue small claims court proceedings, i would need an independent report done on the ipad to show the fault. Anyone know of anyone decent in the Nottingham or Manchester area. Many thanks.
  21. I opened a Business account with Barclays and was also placed in their Sales Financing Scheme [Factoring] back in 2007 It was never explained to me properly and in my mind as mis sold as PPI I have struggled since being stuck between a Rock and a hard place, and my charges have been approx £8K a year! It has also lost me 2 high value customers who were sick of constantly being harassed by Barclays to check statements etc. They did noit like this and are no longer using our services. At long last I am now in a position to end my nightmare with this sales finance, but on asking to close my account they now tell me I have to give 6 months notice, and that means I will have to pay about £400 a month service charge for them to do absolutely nothing. I would appreciate any help as I just can't afford to just throw away nearly £2.5K
  22. what are my rights? I'll try and keep this short. Based in Northern Ireland - I received channels from Rep of Ireland and Mainland UK - via freeview and analogue aerial in UK and analogue aerial from ROI. Well aware that both UK and ROI would be switching to digital, my requirement was that the new TV should receive both freeview and ROI equivalent. When shopping (more than 1 year ago) I asked assistant if the TV in question would be able to pick up Channels from ROI without the need for separate set top box(this would have been a common request for consumers in Northern Ireland) and the sales assistant confirmed it would - all i'd have to do is re-tune TV accordingly etc - on this basis I decided to purchase the TV. A colleague was with me during the discussion - and is witness to the conversation. following digital switch over on 24/10/12 - i tried to re-tune - no joy. sales assistant gave incorrect information upon which i made my decision to purchase. in short - TV not compatible - set top box required. what are my rights?
  23. Lloyds TSB has placed a temporary ban on the sale of controversial "packaged" current accounts, which will not be sold in branches or over the phone from January 1. These accounts, which can cost up to £300 a year, have been widely sold in recent years, and offer a range of additional perks, including travel insurance, breakdown cover and mobile phone insurance. But the regulator has been concerned that many people paying for such accounts do not always make use of the benefits, either because their age or a medical condition disqualifies them from cover or because they may already have bought such insurance separately. Last year concerns were raised that some banks were incentivising staff to sell these "premium" accounts, which could lead to unsuitable sales. New rules, due to come into force in March, will require banks to check whether customers can claim on the insurance products included before recommending a packaged account. A spokesman for Lloyds TSB denied that the temporary ban was because of concerns about mis-sold accounts. He said it was to "harmonise the way these accounts are sold between Halifax and Lloyds TSB branches" - both are now part of the Lloyds Banking Group. Currently Lloyds TSB will recommend one of the packaged accounts in its range. The bank offers four different packaged accounts, with prices ranging from £9.95 a month to £25 a month. In contrast, Halifax staff don't recommend a particular product but provide information on the various current accounts; the customer will then decide which one they want. Link; http://www.telegraph.co.uk/finance/personalfinance/consumertips/banking/9756771/Lloyds-calls-a-halt-to-packaged-account-sales.html
  24. So, today I had a puncture on the motorway, managed to get the spare on and drove straight to Kwik Fit at Manor Royal in Crawley, which is just a few yards from my work.. Several things happened that are obviously dubious, and repeated thousands of times all over the web where Kwik Fit is concerned. 1. The sales guy tried to quote for new tyres even before he inspected the flat one. 2. When he did look, he pointed out hairline cracks that were found to be superficial by the Mercedes garage. 3. He said both back tyres needed replacing 4. He then checked the front tyres, of which I had to let him down on a sale by telling him they had been replaced two days ago with its new MOT ! 5. The price quoted to replace was £384 , this is TWICE as much as any other garage, including Guy Salmon Jaguar just meters away. 6. The two rear tyres were subsequently inspected and found both to be repairable. So, its very probable that they wont take any notice of this complaint, or even respond, so, in one weeks time I will post this email to all 7000 employees of the company I work for, warning them, although, the ones I have spoken to already are well aware of just these issues first hand with Kwik Fit. Its no wonder Kwik Fit Crawley (Manor Royal) has no cars in for repair...
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