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About jfhall82

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  1. Thanks for your help. I've drafted a notice before action that hopefully sets things out clearly. I'm going in quite hard on the basis that we're unlikely to get what we want. When we reported the initial fault, it is true we did not reference the Consumer Rights Act. But it was done via email so there is a record.
  2. Back on the 28/8/18 we purcahsed a Ford Torneo Connect from Allen Ford Group. It was a 14 plate and had done 10k miles. We paid £10,000. Within 22 days of purcahse we reported thick black smoke bellowing from the exhaust, initially under acceleration but it now seems to do it all the time. It's been presented for repair on three occasions now, each time the problem is unresolved. Simple question, is our right to reject deminished by the passage of time? We reported the fault within 30 days, and have had numerous other issues, including it catching fire due to dodgy electr
  3. I think Citizens Advice have a page about this - my recollection is yes, you can. You will likely need to prove your earnings and potentially issue a small claims action as I doubt they will be forthcoming...
  4. So today it was warm again (24c) and it's thown a wobbly. Alarm is going off and it's indicating -8 but a thermometer indicates it's actually -2c in the freezer.
  5. Thanks, I do intend to raise it with the retailer. The only reason I hadn't so far was because I assumed it would be a simple parts replace. I will make them aware of the issue and continue to monitor.
  6. Thanks for the advice. The freezer is usually full of stuff... no kids it only gets opened at meal times. and in any event it doesn't entirely explain away that it remained room temperature after being on for 5 hours. My view point is a freezer at this point shouldn't require special treatment in order to do it's job. Not when a Beko at 1/3 the price soldiers on regardless. General consensus on food safety is that freezers should be at -18. I know that ours has hovered around -2 and possibly warmer for extended periods. As pointed out, it will likely be difficult to get even an ind
  7. If I were to keep a eletronic temperature logger in the freezer, and another outside monitoring ambient temps could I present this as evidence for the judge to draw their own conclusion or does it HAVE to be derived from an independant source?
  8. Thanks for replies I understand that if I am to pursue under sale of goods I will need to evidence a fault, but that is the problem, the fact that it doesn't perform on hot days is a result of it being under specified for the climate for which use is intended. The sum of all parts working correctly means it doesn't keep food frozen on hot days! How do I substantiate that!?
  9. After a little bit of advice at the moment… I am concerned our integrated Neff Fridge Freezer may not be fit for purpose (as opposed to faulty). I purchased it from AO.com roughly 18 months ago and paid via credit card. For the moment I have been following the manufactures warranty claim procedure. I am aware my contract is with the retailer but elected to contact the manufacture as I deemed this the path of least resistance and quickest route to a working fridge freezer. To their credit, they have been very quick in despatching engineers and overall I am pleased with their response. Un
  10. I agree with the principle of your argument, PayPal and eBay are a law to themselves and jointly offer very little in the way of seller protection preferring to always protect the buyer in disputes. However, I think someone needs to point out that eBay haven't necessarily given you incorrect advice, and neither for that matter have PayPal. Paying for items via PayPal and collecting them in person is a legitimate way to conduct a transaction and there would have been no reason for eBay to suspect a fraud attempt at that time. At that point you are already contracted with the buyer to
  11. I'm afraid I don't agree. 1. I've tried to provide something helpful/constructive in a yet to be resolved thread. 2. Yourself and Labrat rats posts have not been constructive or helpful to anyone and have only served to undermine my willingness to contribute. 3. You allege that by posting I've broken the forum rules. 4. You are unable to state where the forum rule that I have broken is documented. 5. When the above is pointed out you declare the whole thing "silly, pointless and not worth it". Ironically, the only thing I consider pointless and not worth it are t
  12. Well, I can't see it in the rules - can you show me where exactly? It's certainly not mentioned at http://www.consumeractiongroup.co.uk/forum/showthread.php?9-Forum-rules.-Please-read-these-before-posting By virtue of the fact it's not a closed thread it has to be live and clearly it is unresolved. If there were such a rule [daft] what would the timescale be for deciding when a thread should be considered dead - just so I'm better informed for next time? As an aside I don't understand why you would ever seek to discourage constructive discusson on a forum - it exists for that very reaso
  13. Please don't pretend to be a mod when you're not. The thread is open and unresolved, furthermore it still appears towards the top of the section of the sub forum and is therefore very visible. My comments are constructive and may assist anyone researching a similar situation or the OP himself should he choose to review his thread.
  14. The fact is both the charger and the tablet worked. The charger now has bent pins and doesn't work. When sold the charger was working and the pins were straight.. Clearly someone has bent the pins - it's not PC World! I would speculate that you would have a very hard time convincing a judge that this is a 'defect'. Your best option might be to pursue a not fit for purpose case, on the grounds that the charger is poorly designed to withstand the stresses/strains of normal use... otherwise PC World are going to say you have damaged/misappropriated it...
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