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  1. Hi, i had a non refundable deposit paid for a service that ultimately did not proceed by the client, but now they have contacted my children by private message on Facebook and told them that I owe them money. Is this permitted? Thank you.
  2. Virgin Media has announced price hikes for its cable service, which includes broadband, TV and fixed-line phones, which will affect five million customers. The broadband provider said prices for “the significant majority” of customers will rise by between £2 and £4 per month, or an average increase of 4.5 per cent. The company said this was a lower price hike than last year, despite the fact that broadband usage on its network had increased by almost 40 per cent since then, with approximately 60 per cent of total traffic now due to more streaming of video. https://www.independen
  3. Hi, Just need some guidance on this issue. Virgin Media came yesterday and laid some cable from the street drilling a hole in my front wall to put the cable through and then digging the garden to lay the cable . Now I have never ordered virgin media for any services nor am I a current virgin media customer. About 2 weeks ago I got a letter addressed to someone else but with my address on it that had a direct debit for virgin media, I got in contact with them and explained about and was told by the call centre that it would cancel due to incorrect details. I emailed the CEO expl
  4. Virgin Media’s 4 million subscribers are set to lose 10 UKTV Channels from Sunday 22nd July. This includes Dave, Gold, Drama and W and popular shows such as Taskmaster, Red Dwarf XII and reruns of classics like Only Fools and Horses. Virgin Media customers are venting their frustrations over the loss of UKTV via Twitter, with some threatening to switch to rival television packages Sky or BT: David Bouchier, Virgin Media’s chief digital entertainment officer said: “The problem is the BBC does not grant the UKTV digital rights with its TV shows which leaves it somewhat stranded as
  5. VM are trying to charge me £40 for an unreturned router. I moved house and they sent me the packaging to return it two weeks after I moved out. The router is probably still in my old place. They are insisting that I go back, find it and send it to them or I will be charged the £40. I'm reading stories on this forum of people being chased by debt collectors and credit scores being affected. I'm scared of this. Should I just pay the £40?
  6. Hi all I was a virgin media customer for years before someone manages to hack into my connected sipura voip modem device making it dial prem rate numbers and ran up a bill of £8000 in a matter of 3 days somehow bypassing the credit limit on my account. I have sent an email and called vm to try and sort things out to no avail Vm have made us responsible for the bill blaming the third party device and saying I shouldn't have had a third party device on the line? Somehow I think that vm are not telling me everything and that it could be someone inside vm that was the person who made the
  7. Good afternoon all, I'm sure you're all busy so I will keep this as short as possible. Was a VM customer for 8 odd years. Had to cancel their services last year as my Ex and I separated and I was moving to a new place. Account was in my name, so I phoned to cancel it. Phone call lasted about 10 minutes as they tried to get me to shift it to the new address etc. They explicitely said "there is no further charges to pay" on the phone. (I have it recorded as an .m4a file.) In fact, we were due a refund. A week or two later, I get a letter (at my new address!) asking me to
  8. Four weeks ago, we secured a new home in an area where Virgin Media don't offer any services. This is a shame because we have enjoyed their service for the past 11 years. We let them know straight away that we would no longer require their services and they told us that they would send us three bags with cable plugs so that we could cap the cables and return the two set top boxes and router that we have. This took two weeks and when the bags turned up there was one bag big enough for the router and one cap. We let them know instantly and they said that this was a common problem
  9. My mum was recently diagnosed with Alzheimer's and Vascular Dementia, she has been with Virgin Media since 2011 starting out on a 18 month contract. Five months ago my mum came to live with me, I then went through the process of obtaining a Power of Attorney so I could deal with her housing arrangements ect. A month ago I phoned Virgin Media to cancel her TV services, they said they would need to speak to her and she would have to give them her password. After telling them I had Power of Attorney and my mum had Dementia and could not remember what she did a few hours ago let al
  10. I took virgin media to CICAS and they lied about the contract. They told CICAS the screen shot of the t&cs I provided was from an old contract from someone else while the screen shot they provided is from my contract (by this time they had changed my online profile and had updated my contract to show new t&cs). I did not have the original contract copy at that moment but later, after CICAS decided in their favour, I found out the email they had sent me which had the contract I signed and could prove my stance was right. The only proof they gave was fake screen shots wh
  11. My contract with Virgin Media was terminated on the 4th May due to the fact that they broke contract by way of serious issues with my broadband which they admitted they had trouble fixing and gave me permission to leave without charge or penalty. I've received my final bill to say I am owed a refund of around £15. I was told initially it was to be refunded within 14 days of cancelled contract. Its now over 14 days and I've not receive the monies due. Any advice please.
  12. Good morning everyone, This is my first post to a forum like this and I am looking for some advice. I have signed up to a 12-month Virgin Media contract in November 2016, due to expire in November 2017. Since I signed the paperwork in the shop, I have had a number of issues and conflicting accounts according to the service agents I speak to. 1) I signed a contract in a local high street store outlet. The sales agent was the store manager. I asked explicit questions about billing and the charges, several times, to make I understood. I got confirmation of the maximum amoun
  13. I and my wife have been with Virgin for over 15 years we rang them 3 weeks ago to explain that we were moving house and unfortunately they do not supply a service in the area we are moving into. .i rang them and spent almost 1 hour on the phone to a lady that had very poor limitations of the English language at the end of the conversation i had to hang up as i was wasting my time ..i was told as i was ending my contract i would have to pay £250 i tried to explain i was not cancelling my contract and i wish to stay with Virgin but was told i have to pay
  14. Hi all My Wife was dissmised for alleged gross misconduct for chasing on social media about work all though no mention of her work name or any second names used during conversation ( she thought she was in chat mode with a friend not on live site). Went to C.A.B. got told can't do anything as she had only been at her job nine months. Today she has received her final wage slip after waiting a month they paid the 3 weeks wages and any owed holiday pay then took back the full wages for the month before. What I need to know is can we appellant the sacking and wha
  15. I've just checked my latest VM bill as I noticed it was higher than usual, the reason being I've been charged for a movie I haven't ordered! I called VM to question this & they told me the movie was ordered via the V+ box I have in the bedroom on Christmas Eve & then watched 24 hours later. I insisted the movie hadn't been order & the lady in customer services admitted it was unusual as the previous movie I had ordered was 2 year previous, but all the checks she was making showed it had been watched Christmas Day night, which is a bit strange as I'm pretty sure myself, my wife
  16. Hi, I've had a listing removed from eBay - apparently it was reported by Sky Media. There is no real reason as to why the item has been removed just that 'please not (sic) that this item is not allowed on our site.' and 'for more information read the help pages or contact Sky directly.' The item in question was a Now TV Sky Cinema pass - I bought another couple of Now TV boxes before Christmas and didn't need the passes. As far as I'm aware the listing was compliant with eBay rules - item to be posted via Royal Mail, so not a 'digitally delivered item' or 'non-physical goods'. I beli
  17. Good afternoon, I've had a bit of an issue with Virgin Media which started out with what I assumed would be a simple and relatively easy house move / purchase in October this year (2016). N Both addresses have the same services installed, cable, telephone line - so it was intended to be a simple move out, move in - call to activate blah blah blah. First months bill came through (all the trimmings of the first bill, migration fee etc), however 23rd of October Virgin Media tried to bill me £53.69 on my old account via the old account's Direct Debit. It bounced due to my bank ac
  18. Hey guys cutting this very short for you. I was out of contract and decided to go to Sky unless i could negotiate a deal with VM. So i rang them up and everything they offered as an existing customer was way higher than Sky so i said i would think about it. I was ready to go with Sky so rang VM to disconnect. Talking with them i managed to wangle an excellent deal!! They matched the top bundle with an exchange vbox for 500gb tivo in other room for £89.73 see link below.I said that i should get a good deal similar to this as i was out of contract and they would lose me as a customer otherw
  19. I have mentioned before on the forum of the dangers that debtors face when they visit popular 'social media' sites and apply to join 'closed groups' that claim to offer advice to anyone who has received a letter or a visit from a bailiff. These sites profess to help debtors. Don't be fooled. In the case of this particular thread, the social media site page in question has one aim only and that is to ensure that payment is never made to a bailiff. That is their overriding aim. Debtors joining these 'closed groups' wrongly believe that what they post remains a secret. It does not. A
  20. I am having problems with Virgin Media taking an unauthorised payment from my bank and making me go overdrawn. When I phoned Virgin Media last week, they did not inform me of an outstanding balance for £18.34. Today, I got a letter from my bank informing me that because Virgin Media had attempted to withdraw £18.34 I would be incurring a £10 charge. I did not authorised this payment to be made and I knew nothing about this because I received no notification from Virgin Media. I have sent an email to Virgin's Chief Executive Tom Mockridge complaining of the matte
  21. Hi all, I'm about to enter into an IVA. I have several thousand pounds of debt owed on my Virgin credit card and as a customer of Virgin Media, I am concerned that they may try to recover the debt through that account somehow (e.g increasing the direct debit) Does anybody have any thoughts / experience / advice on this? Thanks in advance.
  22. Not sure where to start with this as it's a bit complicated. I recently changed banks and there was a mix up with my DD so I ended up on the phone to them to sort it out. So I was told I was eligible for an upgrade to 50Mbps, which I didn't need really but it involved getting a new router and my old one was maybe starting to fail (not sure) so I went for it anyway. They told me it would be £25.70 per month, nearly £5 less. They didn't tell me this would tie me to a new 12 month contract or that would be a connection fee. Anyway, I got the fee waived after complaining tha
  23. I've signed up to Virgin Media at my new address. I've gone for Broadband only, no phone line, no TV, so no possibility of calls or pay per view. My bills will of course be for services in advance. So, I'm struggling to see how there can be any aspect of "Credit" here. Yet, they've hard searched me. In fact, according to Clearscore, they have performed two hard searches, one at my new address and one at my old address (I'd think this would count as one, yet apparently Equifax/Clearscore count it as two searches). Is this normal? Can I argue the point with VM as
  24. Hi everyone I am new and need some advice I had virgin media in my property in 2010 20/11 I defaulted 2011 I think . In the end they collected their box and said that it would be used to clear the balance .. No contact from them since roll on today I get a debt collectors letter from a company called past due credit collections asking me to pay £126 by the 13/6 .. I was not even aware that I owed any money to virgin media . let alone they are passing my information on Like I said I've had no contact or demands . What do I do next ?
  25. I have just emailed Virgin Media the following: "Dear Mr Mockridge, I am writing to make a formal complaint on behalf of my mother, Mrs C******** *******k. I have taken this matter into my own hands as she is, frankly, no longer able to cope with it due to the distress it has caused her. She has contacted Virgin Media Customer Services to inform them that I have her authority to discuss her account with you. My mother became a Virgin Media customer upon moving into temporary rented accommodation in September 2013. I read the information on Virgin's Home Mover website, w
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