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Found 10 results

  1. i have just had a letter back saying my credit card around 2001-4 is outside of banks retention period so they cannot provide the data i asked for for my sar. so i assume the ppi complaint i sent will also be declined.... shocking.... they are of course lying through their back teeth any suggestions of how i should respond???
  2. Hi quick query. been looking at the unfair terms in consumer contracts regulations 1999 to see if it will help me. my daughter cancelled her wedding, there are still over 8 months till the date, its peak wedding season so i have no doubt the venue can get a new booking. her total cost was £3200 she had to pay a deposit when booking of £1000 which is non refundable. true the terms do state it is not refundable however the Act says the contract may be unfair if irrevocably binding the consumer to terms with which he had no real opportunity of be
  3. Hi all. Recently my parents decided to move their Phone/Internet/TV over to Sky from Virgin Media, as there was an offer available from Sky for Free Family Package TV, £10 Unlimited Fibre Internet and £16.40 Line rental per month, so basically £26.40/month as opposed to the £56/month they were paying to Virgin for 100Mb Internet, basic TV and Phone calls/line rental. The day before Sky were due to install the TV, and a week before they were due to take over the phone line, my parents got a call from Virgin Media and handed it to me (as I tend to do all this kind of thing for them) and i
  4. I swear by GOD SAKE I Vodafone Customer Service is HORRIBLE (well, some of you would probably know that) But I can't still believe I waited for 1hr 48 min and got nothing at the end after a failed chat conversation with an RETENTION Agent that seemed to be a comedian, even using LOL in front of my face. I do honestly need some serious advice on this as I am planning to take this to even the last consequences. I can't believe they hire this people and then they just said they are having a friendly approach :!::!: Please help me and advise me how could I counter attack and what co
  5. I recently spoke to Vodaphone about leaving them as my bills at £50 a month were too high for me. of course, their Retentions team were falling over themselves to help keep me. They offered me a new contract at £21 a month with free texts, free calls and alot more data to use. I also asked if they could replace my iphone 4s for an exact same model as part of the deal as I had dropped it in water awhile back and although still working, it occasionally turned itself off and lost sound etc. When my new phone came I was really pleased but it took just over a week to realise that I had ha
  6. We hired a dog friendly motorhome for a few days and the hirers said they would waive the dog cleaning fee (£75) if we did it ourselves. When we picked the motorhome up the carpet was stained, the door was open and it wasn't until later that we realised it smelt of smoke. Going down the road the windscreen wipers stuck at the edge of the windscreen & we had to pull up 4 times in wind and rain on the hard shoulder of the motorway to release them....fortunately we weren't going too far. The water in the onboard tank tasted bad too. On cleaning the motorhome out one of my granddaughte
  7. Hope this in the correct part of Forum. My Mother went into hospital with a urine infection and has slight Parkinsons. She was with the aid of a zimmer and my sisters help able to get around the house. Due to the fact my sisiter also has her own problems (bone cancer) it was decided initially to provide a care service at home for my Mother on her return there. Her bed was to be brought downstairs and carers would come in 3 times a day to hoist her in and out of bed etc. However due to her deteriation in Hospital (the ward has a tummy bug) a "Social Worker" has now come
  8. My apologies if this posting is in the wrong slot. I recently paid a small bill for someone online using a debit card (under £10) to avoid their domain name being lost. Bill paid at webfusion (123-reg). To my surprise I was prevented from deleting my card details on their system and they refused to remove them when contacted until alternative card details were supplied. I subsequently sent an extremely powerful letter (legal, clean and decent) threatening immediate action of various kinds. They promptly removed my details within hours as demanded. What is the law on such detail
  9. This briefing summarises the consultation paper by section, and provides some initial analysis and comment. The LGA will make its further analysis available to member authorities to assist with the preparation of consultation responses. These are due with DCLG by 24 September 2012. http://www.local.gov.uk/web/guest/briefings-and-responses/-/journal_content/56/10171/3651530/ARTICLE-TEMPLATE
  10. Hello, I've just paid off my 2 year contract for my mobile phone with T-mobile and set up a new one with T-mobile via Tesco . I have a PAC code because I need to retain my mobile number but T-mobile wont agree to transfer my old number to my new mobile contract. If I went to an alternative network I could take my number but I'm informed by T-mobile I can't do it in my case. I thought there was legislation to the effect that the number was mine to move as I like. Am I wrong? What can I do? What rights do I have? Thank you.
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