I took virgin media to CICAS and they lied about the contract.
They told CICAS the screen shot of the t&cs I provided was from an old contract from someone else while the screen shot they provided is from my contract
(by this time they had changed my online profile and had updated my contract to show new t&cs).
I did not have the original contract copy at that moment but later, after CICAS decided in their favour, I found out the email they had sent me which had the contract I signed and could prove my stance was right.
The only proof they gave was fake screen shots wh