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  1. Morning all, What is the best broadband provider for the Harrow area? Thanks.
  2. I signed up to O2 50GB tariff in September 2018 and decided to pay for the device up front to make the monthly payments cheaper (£22 per month instead of £29). Everything seemed fine for around four months until out of the blue I received an email notification from O2 claiming that a request for a tariff change had been made. No request had been made by us. At first I put it down to some sort of [problem] email and ignored it, but checking my account online later that day, it did show up as a change of tariff - with the new tariff of £29 per month for the same 50GB i was already receivin
  3. Hi All We switched over from BT to Plusnet at the back end of last year, just before christmas and since the switchover, I have not had a decent internet connection through the WiFi since. Background: The house is a large old property with brick walls so WiFi is spotty in some areas, to resolve this I have placed access points that are hard wired in where necessary. When the provider was BT there were no problems I could test with a cable or WiFi and the speed would be pretty similar. Since switching over to Plusnet the internet speed through the WiFi has been awful and I don't think
  4. Having moved my home phone & broadband recently - without any problems, I thought I would take advantage of the pricing offered - Vodafone - and move my business account to them as well - different address. After making contact they tried at first to say they could not help as my business does not show on their Postcode lookup - yet on Royal Mail PAF it comes up straight away as it does with many others - could it be VF use an out of date system, would have to be years old as have traded from here for the last 10+ years. Eventually overcame the Postcode issues as they input thing
  5. Hi, My mother has been using Three mobile for her broadband (she lived in a caravan, and later a flat, that were unable to have Virgin/Sky installed). For all of 2017 she lived in a flat with a 6GB internet allowance, over the year she went to her limit twice. Purchasing a 2GB extension each time, she had no issues. In November, following weeks of issues, she went in to the store and complained and got upsold a new contract. 20GB allowance, plus she had BINGE (which allowed free watching of Netflix without using her data), her data would be capped and stop automatically when she hit
  6. Countdown to high speed broadband for all begins READ MORE HERE: https://www.gov.uk/government/news/countdown-to-high-speed-broadband-for-all-begins--2
  7. I left talk talk after several years up to 2017 and had no yearly contract to honour due to it expiring. Quite simply they didnt provide me a working internet, blaming some issues with their line management software. I finished with them and didnt pay them for the time the line was not working. They sent me bills but I just could not pay them due to the principle of it. I tried to call their staff to explain that I am not going to pay when I didnt receive service, but wasted effort of course. Now talk talk are threatening credit score points against me if I dont pay.
  8. Hi - I know this has been advised on loads of times, so i'll keep this brief as possible. I have read and read the threads and have formulated my defence, I just wondered if someone would cast their eye over it and make sure it reads okay. Background: Name of the Claimant - Lowell Portfolio Date of issue – 7 February 2018 AOS on MCOL entered on 7 February 2018 What is the claim for – the reason they have issued the claim? Please type out their particulars of claim in full (verbatim) less any identifiable data and round the amounts up/down. Full POC 1.The Def
  9. Hi everyone. I have the same issue as antonia26. http://www.consumeractiongroup.co.uk/forum/showthread.php?463115-moriarty-law-JC-International-Claimform-old-Talk-Talk-Broadband-debt-***Claim-Discontinued*** i received a court letter taking me to court as i owe £257.28 As it was advised I have filled the form out and acknowledged of service and said I'm defending the whole claim. I sent a CPR 31.14 request to solicitors requesting information pertaining to their claim . I am not sure if it was done right. I 've received letter from the court about receipt of the Defence.
  10. Hi We changed broadband and landline provider in May 2017 from Fuel Broadband to EE, we were not tied into a contract with Fuel Broadband at that time. When we tried to pay the last bill of £20 we were unable to as the site wasn't active nor were any of the contact details to pay them. Today we received a text message from the Post Office saying that we owe them £20 and threatening us with debt collectors. This is the first contact we have had. On phoning them they couldn't find details of our account and told us they would have to get Fuel Broadband to contact us. They rang us and t
  11. Tougher rules to let customers exit their contract New rules being introduced by Ofcom will let broadband customers exit their contract at any time if they aren’t getting the speed quoted by their provider. Currently customers can only cancel their broadband deal penalty free within the first three months of the contract. After that time they are charged a penalty fee to exit, even if their broadband speed is slow. Under the new rules customers can cancel at any time, if the speed they receive is slower than the speed they were quoted when they signed up. h
  12. Broadband providers drop cancellation fees for Armed Forces personnel READ MORE HERE: https://www.gov.uk/government/news/broadband-providers-drop-cancellation-fees-for-armed-forces-personnel
  13. Hi Guys, On February 22nd I placed an order with Origin Broadband and paid £27.99 up front as they had a really competitive deal....However that night i decided to read reviews (my bad for doing it in that order, usually i read reviews first!)...Anyway i discovered so many many bad reviews about the company that it made BT look as though it was the king of Customer Service. So naturally i decided to cancel the following morning when the lines opened. So i called up (February 23rd) and after waiting 43 minutes in the queue, i was able to cancel my order and would told my refund woul
  14. For the full story - https://www.theguardian.com/business/2017/mar/24/broadband-users-in-line-for-millions-in-ofcom-compensation-plan
  15. I enquired about joining BT in December. While I was still with TT they kept sending me 'don't leave, speak to our loyalty team to see what they can do' messages...so I did. 28 Dec - agreed a new deal 10 Jan - not heard anything so rang them. New deal hasn't been processed because I'd 'missed Jan's payment' (it's DD so it's their fault they didn't take it!) made me pay Jan's bill there on the phone. Couldn't talk about new deal because payment hasn't been processed 12 Jan - they rang me back & agreed new deal. Later that day I received confirmation e
  16. I had been with Virgin since it started in our area, around 10- 15 years ago, and always found them reliable and the bb was excellent.. Left them in September 16 owing to the appalling TV that didn't even let you watch FREEVIEW channels. Went to BT, and boy I am disappointed, and want to leave. the bb has been off/on, not able to reach sites and my mobile won't connect to BT Lodged a complaint which is still open after 3 months India kept phoning me 3 times a day to check this & that, and I couldn't understand them half the time. Phoning me in work ho
  17. New rules forcing broadband firms to be clearer in adverts on the costs of their contracts have come into effect. Broadband suppliers will now have to show upfront and monthly costs, without separating out line rental prices, according to the changes brought in by the Advertising Standards Authority. The rules were originally due to be implemented in May, but firms asked for more time to comply with the changes. The ASA said customers were now much less likely to be misled. To comply with the new rules, broadband providers will now have to: Show all-inclusiv
  18. People moving house will be able to easily compare broadband speeds at different addresses before buying for the first time under government plans Internet firms will be ordered to hand over data on broadband speeds for individual addresses rather than just geographical areas under changes contained in the Digital Economy Bill. It is hoped the move will encourage price comparison websites to create easy to use searches of broadband speeds at different properties. Currently, if a house-hunters wants to check how quick broadband is at a property of interest they must individ
  19. Hello all, I am using BTHH5 and every night my broadband is dropping from 35MGB to 3-4MGB after 7pm. I am having a nightmare with BT understanding what I am trying to tell them and have an Engineer coming out tomorrow morning to look at the fault. The problem is, the broadband will be fine when they come out to look at it. Does anyone have any idea how to fix this? Ryan
  20. Hi My Name is Greg I took out Broadband with Orange. The router was duly delivered and I plugged everything in and it never worked. I contacted Orange with great difficulty and they could not fix the problem. I contacted them on at least on 10 occasions and they said the same thing it should be working. I duly cancelled my direct debit and complained again to Orange but still no joy. I had a debt letter sent to me and felt this was a bit harsh as I had never had the Broadband working. I have paid the debt of £204.77 and have found out this has appeared on my credit history
  21. Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month
  22. The UK's broadband providers have been told to expect tougher rules on how they advertise their services. The UK's Advertising Standards Authority said it was considering the step to ensure people "aren't misled by pricing claims". It follows a study that indicated most users could not correctly calculate bills based on the information given in a selection of broadband ads. The ASA said it would make a final decision before June. A lobby group representing the broadband industry has suggested more research is needed before any changes are imposed. But one of the intern
  23. The UK Government has taken action to ensure remote homes and businesses can access its promised basic 2Mbps broadband service In a bid to deliver on previous guarantees it has made about affordable broadband access, the government will offer subsidised satellite dishes to some of the most remote areas. The scheme will be administered by local authorities. Homeowners and businesses within eligible areas will receive a voucher code to provide them with a free satellite dish and in some cases installation, as well as reduced 12 monthly subscription costs from partnering satellite
  24. I am approaching the end of my 12 month contract with Plusnet Broadband Service. I wrote to Plusnet to let them know I did not wish to renew the contact for another 12 months they have e mailed to say there is a £30 cancellation charge to disconnect the Broadband Service. I cannot find any reference to this charge in their Residential Terms and Conditions. Can anyone advise if this £30 charge is legitimate or are they just trying it on.
  25. In the early months of 2010, Golden Eye (International) Ltd, a company connected with the Ben Dover porn brand, decided to chance their hand at obtaining settlements from alleged file-sharers in the UK. Although they successfully obtained the identities of alleged file-sharers through the court using the Tilly Bailey & Irvine (TBI) law firm, things quickly went wrong for GoldenEye. TBI pulled out due to bad publicity and the company was eventually fined late 2011 by the Solicitors Regulatory Authority for their mishandling of the cases. In September 2011, Golden Eye were
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