Good afternoon all,
I'm sure you're all busy so I will keep this as short as possible.
Was a VM customer for 8 odd years. Had to cancel their services last year as my Ex and I separated and I was moving to a new place.
Account was in my name, so I phoned to cancel it. Phone call lasted about 10 minutes as they tried to get me to shift it to the new address etc. They explicitely said "there is no further charges to pay" on the phone. (I have it recorded as an .m4a file.) In fact, we were due a refund.
A week or two later, I get a letter (at my new address!) asking me to pay a £23 cancellation charge. I wrote them a letter explaining both the phone call, and my annoyance at them chasing the additional charge when we'd been good customers for 8 years. I got another chaser a few days later, and expected the letter hadn't been processed yet, and then nothing....
After not getting any correspondance, I assumed it was done. It was £23, and I thought it would all be sorted.
Last week, i'm at the bank applying for a loan, and I am denied and told to check out Experian.
Three strikes from Virgin Media over the late payment of £23.
The rest of the credit report is absolutely sweet. Credit score tarnished by their mistake and incompetence.
Any advice on how best to rectify this, and if I should pursue any further action?
All the best,