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  1. Interest rate increases without informing the customer CONC rules i.e customer not informed:- ? surely there is a time limit before they introduce increase, and the customer given a chance to disagree and state no further use will be made of the facility and just pay off outstanding under original interest Rate????
  2. Hi All, I have a mortgage with Santander. I have just received a letter saying that my payment will increase due to the increase in BOE rate. That's fine but it's just arrived today for the payment that's due tomorrow! I pay by Standing order and already paid this month. Don't they have to give a little bit more notice than that? the letter is only dated Sept 2018 (no actual date!) I know it's not a massive increase at the moment, but if it was the notice given wouldn't be enough. Is there some rule about this?
  3. To quote from Thames Water on their Assessed Household Charge Now I was assessed in late 2008 and placed in band 1 and have been billed band 1 ever since. Only recently did I discover that the single rate also exists so have applied for it and been accepted. Now luckily I have a copy of my original meter assessment form (completed and signed on the day of my assessment) which states on it 1 bed 1 person.......... I can't remember a bill or leaflet that advertised that they had brought in a lower rate I was eligible for or I would have applied for it. So the question is since they had the information that I was eligible and failed to adequately advertise the change to me........ Would this be worth pursuing? I know with benefits etc that them having the information but not applying that to future changes is an easy win at appeal but what about this scenario with Thames Water? It could mean a refund of around £700
  4. I recently stumbled upon this https://www.rightsnet.org.uk/forums/viewthread/11714/ i did little research myself and according to this http://www.legislation.gov.uk/uksi/2015/437/pdfs/uksiem_20150437_en.pdf The DWP would appear to be correct in its decision re non-entitlement of payment ESA @ assessment rate from unsuccessful MR decision to tribunal hearing decision they have some how managed to make it law that any person can only be paid esa @ assessment rate (same as IR JSA) from unsuccessful MR decision to Tribunal hearing once only during their entire lifetime, regardless of a significant worsening or even a new health condition? i don't see any reference to any time limits, can someone please clarify this, surely this can't be correct? especially if the DWP accept there is a significant worsening of an existing condition or there is a new condition
  5. One of my credit cards is increasing the interest rate by 7% come next month - they must think the bank of england is going to do so soon then. I am going to reclaim my changes of several years with compound interest so can I want till next month after the increased rate rise before writing to them or am I on a sticky wicket?
  6. Can the terms of a repayment mortgage contract that was a fixed rate for 5 yrs be altered during the 5 yr fixed term to a SVR? Does a fixed rate mean the amount to pay each month would remain the same for the 5 year term and not go up or down? Would that be a breach of contract if it's altered? Is it lawful? When mortgage interest is charged daily, how would that appear on a mortgage statement, each month or once a year? Thanks
  7. Hi everyone, Story so far: I have been sent Business rate Demand notices for the period of 01/05/2012 - 01/08/2012 for the garage me and business partner rented back then. I have a few questions: 1. Is there a timeframe within which councils should present business rate bills within? Reason i ask is that business partner have left the UK few years ago which leaves only me to pay for it. Plus, i read there are some court cases whereby bills like that should be presented within reasonable time? 2. Rental agreement had my name spelled differently, would that void this bill? And yes, as you have guessed, i am looking for reasons to get rid of these demand notices, if possible. Thank you for your time and help.
  8. Continued from here.... http://www.consumeractiongroup.co.uk/forum/showthread.php?398262-The-great-interest-rate-rip-off-part-9
  9. Several banks & financial organisations have recently dropped their interest rate to savers, some by substantial amounts. Can anyone please advise if such changes LEGALLY require the banks to issue fore warnings of such changes to customers ??
  10. Am I correct that the prescribed terms for a fixed sum variable rate consumer credit act agreement is: a amount of credit b interest rate c amount of payment Credit £25,000 Interest £9.319,57 applied at 4.5% above banks base rate 5% payments £408.68 x 84 Theres no total amount payable as this could alter due to an interest change throughout the time of the agreement. However, the amount of credit plus the interest applied to the credit do NOT equal the initial monthly payment? £25,000 plus £9.319.57 = £34,319.57 divide by 84 payments = £408.56 This payment appears to be 12 pence less than the payment stated on the agreement. Anyone clued up on this? Paul
  11. Dear Everyone, I am going to submit a PPI claim for a Ford car loan I got from a ford dealer in 2007. The ford sales man said the PPI was compulsory to get the loan. It was my first car loan. I have a print out of all the payments made, and the final balance being cleared which HBOS provided me. However, the monthly payments are the aggregate of the loan repayment + the PPI. I don't know how much the PPI component was and don't have the original documentation or loan agreement, but have proof of the loan and it being paid back. My question is: Do I need to know the exact PPI number? Or, can I submit the letter stating that the loan had PPI included in the payment and I wish to reclaim the PPI component plus interest? Note, I have a letter from HBOS saying they have no record of the loan. But then I got another department at HBOS to forward me the full payment schedule of the loan and the date the final balance was cleared. As the loan was taken out in 2007, and I don't have an agreement, can anyone advise if I have a chance on this and if the printout that HBOS sent me (after HBOS PPI desk said they had no data on the loan) would be adequate proof and if HBOS will then calculate the appropriate PPI figure from the loan? Any advise would be grand, and if anyone took out ford Finance around 2007, please could you let me know what the PPI amount was per month? Thanks M
  12. Hi, I am trying to get myself in a position where I can actually get some form of credit stream however the past mistakes are still haunting me and they are totally my fault. There are approx 6 defaults on my credit file which are stopping anyone from looking twice at me for things like credit cards, loads or even mortgages etc which has left me in a rather strange "trap". The defaults amount to approx £2k and the oldest one was last updated approx 4 years ago. Clearly there defaults are causing me a issue and I could really do with "fixing" them to give the most positive result to anyone who searches me. I have been leaving them in the hope that SB would kick in which is fine (unethical I know) however I need to secure a new home and these defaults are stopping anything from happening. What can I do ? ideally I would like to negotiated reduced payments in order for the defaults to say "satisfied" however if that does happen, will it really make that much impact to my credit rating and score? is there another strategy I could take? Thanks
  13. Has anyone else noticed premium rate incoming texts on vodafone bill? Vodafone are obviously profiting from this as they collect the money, take a commission and then pass it on to the 'service' providers - apparaently I can't use a word that sounds like 'scrammer' Apologies if there is already a thread about this but i couldn't find it if there is
  14. Hi All, Request your expert opinion. My wife along with 3 other friends started a limited company few years ago. Due to situations, 2 of them opted to part away after a year. Both officially resigned as the directors but business continued with new partners. We didn't change the terms of the rental agreement on the commercial property though. Recently she received notification for failure of business rates. What we find now is that partner who took over from us had resigned couple of years ago and company has been taken over by new owners. Companies website shows that the company was dissolved in Jan 2016. Notification from council is for business rates for Apr 2016 - 2017 period. Is my wife liable for this payment. Also the notification has come to her personal name / address and not to the shop address. Thanks Suresh
  15. The UK economy might be doing better than some, but given the state of Banks, i think we should be a little concerned. There have been reports that there has been an increase in people keeping large sums of money at home. The BoE has cut the base rate to an historic low today and is once again printing money to invest in various. When the central Bank has to print tens of billions, you know the economy is in trouble. http://news.sky.com/story/bank-of-englands-package-is-radical-stuff-10522411
  16. Hi and thank you for reading my concern with Scottish Power I have recently come to the end of my 12 mth fixed term contract and found a cheaper supplier when i informed scottish power they took an extra £60 from my account for the last months payment and then informed me I was £258 in debt even though over the last 10 months they had reduced my payment by £15 I informed them I was £150 worse off because of them and they have offered me £60 off my debt because `i managed to cancel my DD before they could get their hands on the final amount.. .Good job really as I pointed out they would of taken £389 form my a/c in one month is this right ???? Many Many Thanks For all your very kind help with this worrying situation Kind Regards
  17. Hi all I thought I would share this, I moved into my property 2 1/2 years ago, The property had storage heaters originally, so was on a Dual meter (night and Day) Now by I have had gas central heating since I have been here, Dual meters are only good for your pocket if 60% of the electric is used on the night side of the meter, I queried this and asked it to be changed as there was just over 5p per KW difference. Look's like I have just save about £400, as the company are now back dating the account with the lower rate, Worth looking into. Leakie
  18. My temp job ended a couple of weeks ago. I was receiving Working Tax Credits, so I rang the HMRC helpline to inform them of my change of circumstances. They told me I would receive 4 more weeks of WTC and then it will stop. So I made a rapid reclaim. When asked if I was also receiving other benefits, I ticked yes ( I am not sure if that was the correct thing to do). Then I received a letter from the DWP confirming that my claim was accepted, by the amount is just over £40 a week. I assume it's because of the WTC. My question is: once my WTC runs out, is it just as simple as calling the JSA helpline and informing them of my new circumstances or is there anything else I should do now? Any help will be appreciated.
  19. Hundreds of thousands of over-65s who invested in National Savings & Investments pensioner bonds will see their savings rate plummet from Jan 15th. The rate on the one-year 65+ Guaranteed Growth Bonds will fall from a market-leading 2.8% AER to 1.45% AER. NS&I is writing to around 470,000 bond holders, giving them 30 days’ notice to consider their options. Due to the volume of customers making their decisions at the same time, NS&I will only take maturity instructions online or by post, not over the telephone. The first bonds are due to mature from Jan 15th. If you do nothing, you'll be automatically reinvested for another year into a standard Guaranteed Growth Bond paying 1.45% AER. You have 30 days after the bond matures to move your money elsewhere, otherwise you face a 90-day interest penalty if you want to access your funds. Read the full story.... HERE
  20. A relative has approached me to ask for help with their ESA claim as they are still only in receipt of ESA at the assessment rate after 15 months. From the information I have it appears that they were claiming as a sole claimant in their own right initially. Then she advised that she was in a relationship and the claim was adjusted to reflect and became a joint claim. During this time, in order for her to maintain her own N.I Contributions she was to attend a medical appointment with ATOS. However, the first appointment conflicted with a family court hearing and they sent out a new date. The second medical appointment actually fell on a Bank Holiday and I took her there myself and the doors were locked and no one was answering the telephones. The DWP made no effort of apologiy and a further appointment alledgedly was sent out, albeit was never received. The relationship ended and she made a new claim in her own right in May 2014 From a timescale point of view, this relative has been on E.S.A. Assessment rate ever since and DWP have made no effort to arrange a new medical appointment for her. She has Mental Health issues and is unable to budget due to her capacity. This is causing severe distress and I am seeking your advice as to what legalities are available as ATOS are no longer involved. How can we get this situation moving?
  21. Hello All, some advice requested - please and thank you. long story short - Following SAR, I discovered that the bank had applied an incorrect rate of interest to a loan i took out way back in 2002 (i had thought the "extra" was due to PPI). After an amount of to-ing and fro-ing bank rejected PPI had been included. Bank argued re the "extra" monthly repayment amounts but paid £100 for distress and inconvenience directly into my account and advised me to contact FOS if not happy. Matter therefore promptly referred to FOS. The bank now agrees that the 16 monthly repayment amounts were incorrect and have offered to refund the overpayments ONLY with an additional £75 for distress and inconvenience. Question - is this offer fair and reasonable? i.e. no offer of interest % repayment- be it statutory 8% and/or other related and claimable interest...and on what substantiated basis could one put forward an argument for repayment? I have to respond to this offer within a matter a days and thus it would be marvellous to hear from you all in due course. Many thanks indeed.
  22. My mortgage is with the dreaded SPML/Capstan/Acenden and my mortgage rate is supposed to be based on the Libor rate. As we all know this was fixed and the banks were fined. My question is this; How does or can this affect me and my mortgage? Does this mean that I am owed anything back from my "lovely" mortgage lender?
  23. Hello, Last month I transferred a £3500 balance from my Barclaycard to a MBNA card which gave me 0% for 36 months. The payment of £33 was due on Sunday 12th July, I completely forgot about it until the Saturday before and paid on the 11th. However the payment didn't clear with MBNA until Monday 13th! I've also been charged a late payment fee of £12. I've gone onto my account it I have no promotional offers on my account now and my APR is now 25%! I can't believe that whilst I made the payment on time, due to their system I have made a payment 'late.' Is there any way I can reinstate my promotion? Many thanks, Kyberta
  24. I have had a thread on the Financial Legal Issues forum regarding a debt owed by my boyfriend to Vanquis which was bought by Lowell in 2010. Link below, http://www.consumeractiongroup.co.uk/forum/showthread.php?416410-Lowell-BW-Court-Claim-old-vanqius-card-debt-Help-Please I have had some great help from members of CAG. Someone has suggested that we claim the PPI and Charges back from Vanquis at the Compound Interest Rate which is 24.9% instead of just claiming statutory interest of 8%. I have no idea on how to go about this and would like some help in reclaiming this money as it will wipe out the debt to Lowell and they will end up owing my boyfriend money!!
  25. Can anyone help? I have some large credit card debts on about 5 cards. I have sent a standard letter asking for a copy of the CCA and had replies back but some seem a bit dodgy. I'm no expert sp I joined the forum to see if there is any help here for me. Do I tell them that I dont think they have complied with what I asked for and put the account in dispute and pay the £10 for the SAR? Are they legally entitled to chase me for payments while the account is in dispute? I can post documents if anyone wants to have a look. Cheers
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