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Found 24 results

  1. Hello CAG Readers I was looking for friendly advice on what I can do or how to go about my situation. on march 21st 2017 my mum changed provider to TalkTalk, who guaranteed a strong and stable Broadband and phone line Since day 1 we have had a broken package. We were members for 6 months and since having it we had issues with everything. For starters the internet would constantly disconnect for no reason, turning itself off when the phones rang or when it rained (living in the uk meant practically everyday) , not reconnecting for potentially hours. The home
  2. Hi, I will make this as brief as possible although it is very long and complex. Basically, I became depressed due to family circumstances and my partner went to the childrens' headteacher who because of my depression, made a referral to social services claiming my children were at risk. In this referral he stated I was autistic. Not true. Shortly after this, there was an incident of graffiti. The head phoned SS to inform them I had been seen wandering the village early on, looking angry and ripping up paper. Not true. SS included the false statement in a report. New headteacher begin
  3. http://www.bbc.co.uk/news/business-36845617 This Supreme court ruling will affect how Insurers deal with claims where Policyholders have been found to have told lies. " Lying on an insurance claim should not necessarily invalidate it, the Supreme Court has said, in a judgement likely to affect all household policies.It said collateral lies - which are untrue, but do not affect the validity of the claim - can be acceptable. The judges voted by four to one to change one of the important principles behind current insurance law. The insurance industry called it a "blow for hone
  4. At the end of my previous mobile phone contract I decided to change provider and move to Vodafone. It was one of the worst customer experiences of my life. Coincidentally, at that time, I became unemployed and having registered my old number with many recruitment agencies and former colleagues/employers I desperately needed my original number to be available for them to contact me on if/when any suitable roles came up. I was told by Vodafone that the transfer of my number would be straight forward and there would be no problems. It would all be sorted within 24 hours. Unfortunately I tr
  5. Hello, can someone advise me please? i ordered a phone from vodafone online at the end of august, it was faulty, so sent it back within their 14 day returns policy. Had an e-mail on the 9th of sept to say they had received it it perfect condition, and were starting the refund process. Did a live chat next day, the advisor said 7 days for a refund, but normally get it in 2-3. phoned them after seven days, and told it's 7 WORKING days, so you will definitely have your refund in 2-3 days. Left it 5 days, was told "they shouldn't have told you 7 days, it takes upto 14, but you've al
  6. I'm not sure who or which this company is at the minute, until I go down to the car and look at the sign on the drivers door, however I do know that rossers work in my area so it could be them. I live in a block of fourteen flats, secure gated entry to the communal car park, and secure intercom entry to the block, at 08:15 the intercom buzzer went off, and expecting a delivery I answered to be met with ''Can you let me in I need to deliver a letter to flat 8?'' Me:''Why don't you buzz flat 8?'' There's no answer.... (in the background I can hear a 2nd make prompting the 1st 'it's th
  7. We took out a tv from Dial a TV in May and made a few monthly payments. My DD got cancelled due to some financial problems we had at the time, they wrote me 3 letters up until August and then I heard nothing. Around 10 days ago there was a knock on my door. It was Dial a TV coming to take the TV away. I advised them that he couldn't take it there and then and that I wanted him to provide me with a court order etc. He said that he would have to go back to the office and report it as stolen to the police and that he would return with the police to take the TV. The next week he retur
  8. Hi, After over a year of trying I have finally received a calculation from Barclays for my Mastercard which I took out in 1996. After the involvement of the Ombudsman they offered to settle out of good will with no admission. The offer letter I received stated that they are admitting that I was missold. The letter is a little cryptic in that it states that they are "not required to retain statement information for more than 6 years" and that the value of payments prior to 2005 would be calculated assuming that the payments reduced at a steady rate to 0 going back to 1996. They say th
  9. just quick advice needed, took out agreement in 2006 with welcome.ammount was for £12691.68 ,thats inclusive of interest.in june 2009 i VT'ed the car after paying over half,welcome accepted,collected the car.now getting letters for the outstanding balance of £3985.98.The car went back in perfect condition inside and out,and running except for flat battery as it was stood for a while as they took ages to collect.I have been advised ro just go get my free 30 mins with a solicitor and maybe pay to get a well worded letter done to send to them. just want advice if this 50% thing is correct..
  10. Hello, This week a BAYV rep called at my home to speak with friends who are visiting me for a short time. The BAYV rep spoke with my friend and then spoke with myself. The BAYV rep said he would get the police to let him in the house if I did not let him in. The BAYV rep freely discussed my friends personal business with myself as well as letting other people outside hear. There was even slander - the slander was that I am a criminal and that I had just assaulted the BAYV rep! I just laughed at the BAYV rep when he said this and again said to him that I am asking hi
  11. Hi, I have been with Orange for more than 10 years and every upgrade we always have a bit of a haggle, as annoying as that is I have accepted it. This time they have really annoyed me and now they have not responded to my complaint - after 8 days! here's the story: I have upgraded from an iPhone 4s to a 5s. When negotiating the deal with the chap (whose name and extension have gone in my complaint) I told him I don't pay for phones and what could he do. He set out a deal which was acceptable (not as good as the deal I had agreed with the person I spoke to the day before of whi
  12. I am writing this to try and seek some advice for my friend as she has asked for my help and since you guys have been such a massive help to me in the past - you are my first port of call for advice. Today she received a call while she was at work - she works 200 miles from her home address and her husband was also at work. the call was from a bailiff stating that they were outside her property for a repayment of an unpaid debt (starting at £250) - in her sons name. She has not spoken with her son for 3 years and he hasn't lived with her for the same, in fact, he l
  13. Both my wife and I took an online flash deal (limited time) on 2 smart phone upgrades on O2 but through The Carphone Warehouse, for £17/month each with no upfront cost. When phones arrived on Friday, they charged us each £99 upfront (taken from our accounts). When asked, they said we were "not awarded" the deal even though we entered into the agreement within their timescale. They were happy though to "award" us a higher cost deal and take money that we have not agreed to. At no point did they made it clear to us that they were changing the agreement. Nor did
  14. I will not go into the full complaint as it is way too long, so I will try to give the brief details: -Reserved a house from Keepmoat end of May 2013 - plan we were shown showed windows to the side of the property, 4 in total as well as at the front and back. -We chose to go with their "EasyKey" scheme. The scheme means they market your property. Keepmoat delayed putting our house on the market by 3 weeks because of the incompetence of one of their staff -Towards end of August we can see our plot - before then we could not get close enough to see as the road was blocked off, the house
  15. This is a long story, but I wanted to tell it in case anyone else finds themselves relying on so-called experts. I got behind with the mortgage owing to health problems and back in May, having arrears of some £1,500, my lender, GE Money, wrote suggesting that I apply for the mortgage rescue scheme. I had never heard of it, but I rang the lender and asked them to notify the council as a fast track. The next day a letter arrived from the council giving an appointment. This was the sole bit that was fast track. I visited the housing officer person at the council offices and the
  16. Hi everyone, i have signed up to this forum because i am at the end of my mental state and needed some advise and from what i have read on here this is a great community with excellent help for those that need it and that person is me ! We purchased Coverplan on our laptop and have been paying the direct debit for months, we were rusing out of the house for a business meeting and "smash" the laptop went down the stairs and was in a very bad way, this was aweful because i had all our images on there and the thing wouldnt turn on and was in a mess. So, i called Knowhow who told me the
  17. This is absolute car crash TV. Reminds me of Pink Floyds the Wall when Bob goes a bit perculear
  18. no one believes a word he says because he can't help but mislead is there anything this man hasn't been truthful about?! he can rant and and rave all he likes but at the end of the day no one is having any of it..he's just one big fake end off! http://www.dailymail.co.uk/news/article-2291288/Welfare-minister-rages-bishops-Theres-moral-trapping-people-benefits-says-Iain-Duncan-Smith.html
  19. Don't fall for it, this new wonder drug to make you slim - garcinia cambogia - look it up and see the false claims. Go by what 'real' medical people tell you, there is no wonder drug to make you lose weight.
  20. Hi there, I have had to deal with Newlyn for council tax and paid them but the last payment directly to the council. Newlyn asked £249 fees so I asked them to break down their fees, and they dared sending a letter with total and absolute LIES. They have only posted 1 letter in person and they pretend: -2 visits -1 Levy -1attendance for removal !!! They LIE. They have never come more than once at the begining with the first letter and since I paid all the time. I am chocked that High courts work with people and companies who LIE. Can anyone help me in choosing the wor
  21. I went in to Brighthouse today to pay my account up to date and also to remove the OSC on my two items. We have a tendency to go into arrears every now and then and end up paying late fees, but we always end up paying. we were told by the assistant manager (the manager was not present) that we couldn't stop OSC as it was contractural and it was also optional for them as it gave them different repossession options. We gave her a letter (made up from the template on here) stating we were giving seven day's notice and asked her for a receipt for it but she refused. We a
  22. Just been nosing around as you do on your day off....lol, and found this on CREDIT TODAY. These people think they really are something. Winners of Utilities & Telecoms Awards 2012 announced 20 September 2012 http://www.credittoday.co.uk/article/14364/online-news/winners-of-utilities-telecoms-awards-2012-announced- Perhaps CREDIT TODAY is some kind of secret sect like the moonies and they just keep on having these made up proclaimed important award ceremonies to keep their followers happy.
  23. I've two things to run against RBS if deemed rational. No.1 They've written saying that I had made one or more withdrawals or payments from an account that I requested to be frozen so I could clear an overdraft. This has been proved to be patently untrue and I am tempted to have a go at the on grounds of harrasssment. Is that a starter? No.2 I've noticed that they have changed the name of our joint account (the one I'm paying off the overdraft) from me and my wife to my disabled son and my wife. Not only has this not been either requested or agreed but my son is the one person in the hous
  24. A Sale of Goods Act rejection of a horsebox (claim value circa £20k) because of multiple defects discovered very soon after delivery. The Defendant's first defence was struck out by the Deputy District Judge, he was given a second chance to file a defence and now a solicitor has submitted a complicated document with several fundamental 'lies' to make it appear as if we bought the vehicle in the course of our business rather than, as was the case, as private individuals/consumers to pursue our leisure interest in horses. How do we best tackle this? Can we complain about integrity/honesty of
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