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  1. Hi I need some help from you experts out there. A few months ago i received a letter from Lowell saying i had an outstanding debt in excess of £600 on a mobile contract. I sent them a letter asking for proof of debt after several months i have received a statement of account which runs from Oct 2010 to may 2014. The final balance on the account shows £400 not £600 with the last payment in Jan 2014. I do not believe i actually owe this money i changed my phone in the EE shop in late October 2013 as i was working abroad at the time and they got me a deal where i
  2. It's only a niggle but it's really niggling me. I have (had) and account with Orange many years ago where I paid £99 up front for a basic Nokia phone and then got billed at contract rates only for calls made. It was paid by DD so never a problem, never a missed payment. On my Noddle report there are number codes 2013 7 0 0 0 0 0 0 0 0 0 0 0 2012 6 0 1 0 43 0 12 2 0 6 Everything is then at zero from Feb 2013 to the present day. Does anyone know what these numbers mean?
  3. Hi , wonder if anyone can help, Lowells are threatening legal action , i.e having assessed our options, we intend to take legal action to recover this debt if you do not contact us to agree a repayment plan. Some background phone and iPads taken out on contract in early 2012, payments dropped off late dec 2012 due to losing job, then had a major accident in early 2013 , was off immobilised/unable to walk for 11 months, in the meantime I offered and was paying orange £10 per month, which by 2014 had stopped, no money, yep buried head in sand, just befo
  4. sat morn wife got letter from capquest regarding following account purchased from orange account no .,.,.,.,.,.....,,,,,, despite our attempts to contact you to bring the account to satisfactory conclusion,we have not been able to reach an agreement. we ask that you call us within 14 days on their number should no contact be forthcoming we may consider an escalation oin collection activity to recover the balance outstanding. there are still repayments options available to you provided you engage with us question leave alone as look as a standard robot l
  5. Hi, Could I ask for some advice on how we should handle the following situation, that has recently cropped up. This problem started we believe way back in 2011, we went to the car phone warehouse to change a telephone that we had on contract with Orange. We were told that since Orange no longer supplied mobile phone services the mobile would be registered with EE the new Orange provider. We changed the telephone over and the assistant at car phone warehouse confirmed with Orange/EE that the old contract was now cancelled. Then some months later Orange sent us a bi
  6. today received a letter from lowells Solicitors regarding an outstanding debt to orange I received on prior to Xmas and asked them to supply me with the following Contract/Agreement Statement of Account showing details and dates of debits and credits including payments, interest and charges to the account and the current amount outstanding; Copy of Default notice, copy of formal demand; and where the debt has been sold, copies of letters from original creditor stating that, plus letters from current creditor stating that the reply is
  7. Name of the Claimant ? Lowell Portfolio I Ltd Date of issue – 7 July 2017 Date to submit defence - 8 August 2017 What is the claim for – 1. The defendant entered into an agreement with Orange under account number XXXXXXXXXX 2. The defendant failed to maintain the required payments and the service was terminated 3. the agreement was later assigned to the claimant on 21/12/2016 and notice given to the defendant 4. despite repeated requests for payment the sum of £240.19 remains due and outstanding and the claimant claims a) the said sum of £240.19 b) interest pursua
  8. READ MORE HERE: http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/email/email-closure
  9. Hi I have had an ongoing issue with Orange now EE for around 2 years. It all started with them charging for stuff that was included in my contract package, I'd ring them and they would wipe it off, however the following month it would appear again and the deficit got more and more so in the end I chose to leave. They have now been hounding me for £214 that I do not owe, I sent them the sar etc and received nothing of what I asked for but a bill showing that they had -214 off my bill so my balance on the account was now zero. Please see attached picture
  10. Hi – wonder if you guys can help. I have acknowledged on line with Moneyclaim – and now need to prepare a defence… Name of the Claimant: Arrow Global Limited Date of issue – 26TH July 2016 Defense due: 25th August 1.The claimant claims payment of the overdue balance due from the defendants under a contract between the defendants and orange dated on or about October 2010 and assigned to the claimant on December 2012. Default balance £439.63 Court fee £35.00 Legal fee £50.00 What is the value of the claim? £524.63 Is the claim for a current ac
  11. Hi all wondering if anyone could shed some guidance please? In 2009 I took out a mobile phone contract with Orange. I paid my bills as normal, however in 2010 may/june (iirc). I went on holiday to Turkey for 2 weeks. I used my phone whilst i was abroad for calls only maybe a touch of data (wifi was free). When my next bill came in, it was for £1190ish. I immediately rang orange, complained and demanded a full breakdown. I was told that the bill was for a few calls, txts and alot of data. I was adamant that there was no way i had used that am
  12. Hi To all . new here and seeking some advice , I have received a claim form and a letter on Friday relating to an old orange mobile debt from 2011 which has been banded about between several debt collectors over time . I am just asking advice and what is the best way to go forward with this. I do not have any old paperwork so I have no records of whether I received default ect . regards
  13. Hi all, Need some help please. Have received a summons from the Bulk Handling Centre for an old Orange Mobile Debt - About 4 years old roughly. Date of Issue: 06/04/16 - Acknowledged - 08/04/16 Details of claim; Claimant: Lowell Portfolio Ltd Defendant myself POC (1) - The defendant entered into an agreement with Orange under account reference xxxxxxxx ("the agreement"). (2) - The defendant failed to maintain the required payments and a default notice was served and not complied with. (3) - The agreement was later assigned to the Claimant on 19/06/20
  14. Please could someone offer help on this? My wife has just obtained a copy of her credit report and there is a default on there for £111 from Orange/EE from 2013. At this time she had a contract with Orange which then went to EE. In October 2013 she was offered an upgrade by EE which she accepted. In 2015 she upgraded again with EE. She still has the same account number as the orange account and is still with them. We don't why this default is on there as EE processed the upgrade from Orange and they have never mentioned anything since and they even upgraded her again in 201
  15. Hi My Name is Greg I took out Broadband with Orange. The router was duly delivered and I plugged everything in and it never worked. I contacted Orange with great difficulty and they could not fix the problem. I contacted them on at least on 10 occasions and they said the same thing it should be working. I duly cancelled my direct debit and complained again to Orange but still no joy. I had a debt letter sent to me and felt this was a bit harsh as I had never had the Broadband working. I have paid the debt of £204.77 and have found out this has appeared on my credit history
  16. Hi. I have and issue with EE/Orange. Firstly, I recently remembered that around 2007/08 I was charged 'Orange Care' on my statements and never really knew what it was. I checked this out and found that it was some form of insurance that I had never asked for. I took a look in my attic and found that I only have two statements - one from September 2007 and one from January 2008. I think I was paying it for many months before and after this. I have contacted EE to ask for statements but they have been extremely unhelpful, stating that they can supply recent statements fo
  17. Good morning all... I checked my credit files this week, and was rather shocked to see a default registered by Orange, last year for £65. Background is this: I have been an Orange customer for over 15 years, and towards the end of 2014 my handset stopped working and I decided it was time to upgrade and get a new one. Simple, or so I thought. I called Orange from my handset, and was quickly upgraded to a new contract by the representative who told me that my new contract was with EE but that it was all the same company and nothing would change. My account was not in arrears.
  18. Hi people I have a Orange/EE account listed on all my credit files with a balance of £489. I can see the account started in 06/2002 and is still marked as active nearly 14 years later. It also states it is FCS disconnected whatever that means! My problem is that i do not ever remember having a contract with Orange. I remember i was at University at that point and used to use a BT celnet sim card. Ive read something about debt being statute barred, dose this account qualify as statute barred? How do i go about sorting this out when i know nothing about it
  19. Hi I was wondering if anyone can help regards to a court claim form I have received today from Aplins, via Northampton court. The PoC is extremely vague and goes something like this. The claim is for call and service charges due and unpaid as at today's date under a network services contract made between the claimant and the defendant. The debt is allegedly for an outstanding orange bill. I used to have an orange mobile to which the contract ended in April or May this year, I called and noticed them to terminate at the end of the agreement period and was
  20. Orange is facing a revolt from hundreds of customers furious at the phone giant's decision to axe a promise of free broadband midway through their contracts. The mobile operator announced in August it would cut free home broadband for up to 90,000 mobile customers unless they fork out an extra £160.50 a year for a landline. Now many who signed up to the expensive, lengthy deal to qualify for the perk are fighting back with threats of legal action — and forcing the company to change its mind. After being faced with claims that it breached contracts, Orange has begun to qu
  21. Hi guys, I found your web page and noticed you are really good at helping people in tricky situations. I received a claim form from Northampton county court via aplins regarding my old orange contract. (issue date 24/9/14) Claimant, Orange Personal Service Adress for sending docs and payments: aplins Defendant: me PoC: claim is for call and service charges due and unpaid as at todays date under a network services made between the claimant and the department. Amt claimed: £109.59 Court Fee: £25 Solicitors costs: £50 Amt total £184.59 Background: I cance
  22. Hi, I'm looking for a bit of advice please... I have recently checked my credit file on Noddle after being turned down for a loan and noticed that Orange c/o Lowell Telecommunications have registered a default on August 2014 for £25.77. I upgraded my phone in January 2014 with Orange. I stayed with the same network but Orange has now been taken over by EE so my contract is now with them. I moved house in May 2014 and during that time to now, I have received no correspondence from Orange/EE regarding an outstanding amount even though they have my new address.
  23. Hi This is my first post, so hopefully I am doing this right. In January 2012 I took out a mobile phone contract with Orange. The monthly bill was £10.50 per month, paid every month by direct debit and no missed payments. The Contract was for 24 months. Due to a fall in income, I decided to ask Orange for a mobile dongle and end my contract for home internet with Sky Digital. This was fine and no problems with Sky. Because the dongle was really good, I decided to ask Orange to install home broadband for me. They agreed and this was set up on June 1
  24. Hi ,i need help, i'm 23,carer,and live on 60 income support, i've had a court letter today for an orange contract i took out when i was at college in 2010. what happened was the phone broke 3months roughly before my contract was due to end, i had no insurance as i was living on 30 ema a week, i phoned they said nothing they could do so i just stopped paying the last 3months. I thought it wouldn't be a big deal as i'd paid every payment before that for over a year never missed. please walk me through what to do ,it says i have to go on
  25. Hi, I wonder if anyone can help? I received a letter from Buchanan Clark & Wells in relation to a debt to Orange Pcs Ltd for £130. I have no idea what the debt is for. I sent them a CCA letter (template on Forum) asking them to prove what the debt was for. I sent it recorded delivery and asked them to respond within a timeframe. Today I received a letter from BCW stating "we act as agents for Orange PCS Ltd in relation to the outstanding balance and do not hold the documentation you require. In order to obtain a copy of the documents you have requested, you will need to conta
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