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Found 57 results

  1. Name of the Claimant ? Jc international acquisitions Date of issue – 28th November 2018 What is the claim for – the reason they have issued the claim? 1.The claimants claim is for the balance due under an agreement with talk talk limited dated 11/12/2012 Which was assigned to the claimant on 31/03/2015 and notice of which was given to the defendant on the 31/03/2015 and which is now all due and payable. 2.The defendant agreed to pay monthly instalments under account number xxxxxx but has failed to do so. 3.And the claimant claims the sum of £135.30. The claimant also claims interest thereon pursuant to s.69 county court act 1984 limited to one year to the date hereof at the rate of 8.00% per annum amounting to £10.82 What is the value of the claim? £221.12 Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? The claim is from a house phone/broadband account. When did you enter into the original agreement before or after 2007? After 2007 Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned to debt purchaser issued by MORIARTY LAW. Were you aware the account had been assigned – did you receive a Notice of Assignment? I don't believe so Did you receive a Default Notice from the original creditor? I don't believe so Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? Not that I am aware. Why did you cease payments? Not sure What was the date of your last payment? Not sure Was there a dispute with the original creditor that remains unresolved? No. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I don't believe so no.
  2. Hi All I've received a letter from Monarch, a debit collection agency, stating that they are pursuing me for a debit of £12 (yes £12!!!) on behalf of an old Talk Talk mobile account I had. I haven't used the mobile number or sim for at least three years. The sim came free when I joined TT for one of their broadband, TV and phone packages about 6 years ago. I contacted Talk Talk in December by phone and they said that the monthly charge I was liable for had been introduced from July 2017. Unfortunately they had my old email address and they sent notification to that old email address about the new proposed charge. I did contact TT when I changed my email address but apparently my TT mobile account was a separate account and they weren't notified. If I had known that I was now going to be charged for something I no longer used, I would have asked them to cancel the account. The person on the phone at TT was not very helpful or sympathetic after I explained the situation and only offered me a reduced payment of £9. I don't feel that I should have to pay this amount especially as I haven't been using the mobile account for three years and I'm considering ignoring it as it's such a small amount. Do I have to worry about this debt or does anybody know if they will take any further action via small claims court? Any help or advice will be gratefully received. Many thanks Bachingmad
  3. Hi. I ordered talk talk broadband contract £20 over 24 months on 16/10/18. The talk talk connection went live on 30/10/18. The broadband was not working at all for hours and so I decided to cancel the contract on 30/10/18 as I was within the 20 days cooling off period. The customer service representative said she will escalate the situation and confirmed no cancellation fees as I was Within cooling off period. I phoned talk talk on 5/11/18 and spoke to the customer service manager Rodney who said no cancellation fee and all charges will be waived. He said account will be closed on 11/11/18. I received letter from talk talk customer service confirming account termination on 11/11/18 also received Jiffy bag for talk talk router return. On 7/11/18 I received email thanking for sticking with talk talk and my account will not be terminated. I received email late in the evening and was unable to contact talk talk until 8.00 next morning. I had very stressful night as I was worried talk talk will not close my account. I phoned talk talk at 8:00 in the morning and the customer rep said I was under contract for 24 months. I said I cancelled on 30/10/18 and gave Rodney ref number. I was put through to manager Megan who said there was Mistake by the back room staff and she said the cancellation will now be on 13/11/18. I received email confirming this. My first bill of £20.93 is due on 12/11/18. Rodney told me I don't have to pay this as it will be waived. Do I pay this first bill of £20.93 in order to get account terminated?
  4. Name of the Claimant ? JC International Acquisition LLC Date of issue 20/09/2017 The particulars of claim state: 1,the claimants claim is for the balance due under an agreement with talk talk limited dated 26/02/2013 which was assigned to the claimant on 31/03/2015 and notice of which was given to the defendant on the 31/03/2015 and which is now all due and payable. 2. the defendant agreed to pay monthly instalments under account number ....but has failed to do so. and the claimant claims the sum of £194.33. 3. the claimant also claims interest thereon pursuant to s.69 county court act 1984 limited to one year to the date hereof at the rate of 8.00% per annum amounting to £15.54 Total amount including fee's is £284.87 I have never agreed to make monthly instalments as I am 99% sure I have never spoken to them regarding this debt and I have definately never responded to any letters. What is the value of the claim? £284.87 Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Talk Talk Internet When did you enter into the original agreement before or after 2007? After but not sure when Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. JC International Acquisition/Moriarty/Talk Talk? Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I can remember Did you receive a Default Notice from the original creditor? I dont think so, but can not be 100% sure Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? Unsure Why did you cease payments? Dreadful service, broken promises and extremely rude customer services What was the date of your last payment? 2013 i guess Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management I remember telling them that I wanted to finish because I was unhappy with the dreadful service and if it wasnt rectified I would swap to sky who I have been with and am still with to this day So any advice gratefully received on how to deal with this matter The issue date of the claim was 20/09/2017 and I received it on unknown (as i have issues dealing with paperwork and opening mail) but soon after the issue date I am sure. I am sorry but only realised this evening I need to have my defence in by tomorrow at 4pm...... .. I was sure I had 28days after acknowledging service ( Your acknowledgment of service was received on 09/10/2017 at 08:02:21) but now realise after a panic that it is only 14days Thank you in advance for any advice you have, I am looking now for opther threads to see what I can put as a defence. Sorry Hi I recently received a claim form from the County Court Business Centre in Northampton, by Moriarty Law on behalf of JC International Acquisition for a Talk Talk debt. I have seen a similar problems on here to mine but I am not 100% sure what to do next! Is this the kinda defence I want to be submitting, obviously editing point number 2. I now know that immediately after acknowledging service I SHOULD or done a thing called CPR 31.14 to the solicitors............... so how should I go about approaching this now? 1. The Defendant contends that the particulars of claim are vague and generic in nature.The claimant's’ particulars of claims disclose no legal cause of action as the claimant's statement of case is insufficiently particularised and does not comply or even attempt to comply with CPR part 16.2 The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2.The claim is denied. I am unaware of what debt the claimant refers to.I have requested information pertaining to the claimants claim by way of a CPR 31.14 request sent on 06.10.2017 and wich the claimant received it on the 09.10.2017 The claimant has failed to respond. 3.The claim is denied the Claimant has not served a Notice of Assignment pursuant to the law of property act 1925 and the Claimant is put to strict proof to: (a) show how the Defendant has entered into an agreement; and (b) Show and evidence the nature of any breach;and © show how the Defendant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 4.Notwithstanding the above should the alleged amount claimed include an early termination charge(s) amounting to the entire balance of the remaining contract. OFCOM guidance states that any Early Termination Charge that is made up of the entire balance if the remaining contract is unlikely to be fair as it fails to take into account the fact that the provider no longer has to provide and pay for their service. 5. As per Civil Procedureicon Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 6. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer crediticon Act 1974. 7. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. Should I send this CPR request off to Moriarty today by Special delivery? CPR Template removed If I dont get a response (which is understable because I have left the matter so late), I will go ahead and just file this as my defense (Send the above CPR 31.14 off tomorrow) and hope for the very best 1. The Defendant contends that the particulars of claim are vague and generic in nature.The claimant's’ particulars of claims disclose no legal cause of action as the claimant's statement of case is insufficiently particularised and does not comply or even attempt to comply with CPR part 16.2 The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2.The claim is denied. I am unaware of what debt the claimant refers to. I have requested information pertaining to the claimants claim by way of a CPR 31.14 request sent. 3.The claim is denied the Claimant has not served a Notice of Assignment pursuant to the law of property act 1925 and the Claimant is put to strict proof to: (a) show how the Defendant has entered into an agreement; and (b) Show and evidence the nature of any breach;and © show how the Defendant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 4.Notwithstanding the above should the alleged amount claimed include an early termination charge(s) amounting to the entire balance of the remaining contract. OFCOM guidance states that any Early Termination Charge that is made up of the entire balance if the remaining contract is unlikely to be fair as it fails to take into account the fact that the provider no longer has to provide and pay for their service. 5. As per Civil Procedureicon Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 6. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer crediticon Act 1974. 7. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
  5. Hi All, Today I have received a letter from Moriarty Law: Our Ref: xxx Acc No: xxxx Amount Due: £185.88 Claim No: xxxxx Original Lender: Talk Talk Limited Dear Mr. X, Following our earlier letters regarding the above outstanding balance we have now issued proceedings in the County Court at Northampton to effect repayment of this debt. You will shortly receive a County Court Claim from Northampton County Court along with an information pack containing details on how to respond. It is still not too late to amicably resolve this matter and therefore please call our offices within 14 days on 02031264544 where our litigation executives will be happy to help and explain the options that are open to you. Yours faithfully, Moriarty Law I believe this "debt" relates to my previous house where I lived with an ex-wife. My ex took out a restraining order against me and so I was effectively kicked out of the house. I contacted Talk Talk who supplied the phone and broadband and told them I was no longer living there and they sent me a change of ownership form. I filled it in, sent it off and thought that was the last of it, and cancelled my direct debit. Until today, when I received the above letter. I have access to my Experian credit report and nothing mentioned on there about it either. After checking my emails, I signed up on 10/11/2012. After checking my bank statements, it seems the last payment I was for £10.11 on 04/07/2013. Will I definitely be getting a claim form or is there a chance they are trying to scare me into paying up?
  6. Hi I received a claim form about an alleged outstanding debt with TalkTalk from 23/03/2012. I have not replied to the form as i only received it today. They claim on the form that i agreed to pay in monthly instalments on the 21/03/2014, This is the first time i have ever heard of JC International and i have defiantly not agreed to any sort of payment plan with them. Is this one last dig for them to try and recover the debt as it is now statute barred. How do i go about fighting this as i really don't want a CCJ on my record.
  7. Hi, I'm really not sure how to fix my problem with Talk Talk and am reaching out to people here in the hope you might have a few ideas. I recently switched to Talk Talk after I was promised a "seamless" switch and no interruption to the broadband service in my house. I specifically asked this question during the sales process and was assured this would be the case. An engineer visited my house 8 days ago and since then the internet hasn't worked. I have repeatedly contacted Talk Talk and they have said (every day for the last 8 days) that the service will be restored in 3 to 5 days. I'm obviously deeply unhappy about this and have asked for my complaint to be escalated. Unfortunately, however, this has just provided them with a get-out-of-jail-free card because now, every time I call, they simply say the issue is being attended to by senior management and they can't interfere in that process. It is impossible (I've tried repeatedly) to be connected to this so-called senior management. I've now discovered that I'm still paying the previous internet provider (PlusNet) even though their service hasn't worked since the Talk Talk engineer visited my house. I honestly have no idea what to do now. I simply can't live without internet access and the last week has seen me camped out in coffee shops and similar. I'm considering buying a MiFi device but really don't want to enter into a long-term contract for something that Talk Talk promised to provide over a week ago. Any ideas will be gratefully received.
  8. I had a 12 month residential Broadband account with Talk Talk several years ago. After the term was up I moved house. Two years later my bank account went overdrawn for the first time ever, triggering a 1/3 strikes warning letter and overdraft charge from my bank. (I do not have an OD agreement). On investigation I discovered Talk Talk had resumed talking money out of my account to the tune of £250. I immediately stopped the direct debit, and have since been deluged with harassing letters and emails from a debt collection agency. What can I do about this? thanks DS
  9. Hi, I have been helping my partner with a claim that has come through from Moriarty Law. The circumstances of this is a county claim form came and was defended. Defence being that she was unaware of the debt or even the contract. Her ex-husband was controlling and dealt with all of the services to the house. She left the property 01/01/2012 and moved away and everything was dealt with by a solicitor. She has spoken with Moriarty Law a number of occasions asking for a copy of the agreement and when this was signed as she had no knowledge of it. A formal request was sent as the defence was submitted with no reply. Allocation questionnaire has been filled in and returned, Moriarty law have now sent a copy of their defence. Hearing is scheduled for 8th Dec In order for us to help you we require the following information:- Name of the Claimant JC International Acquisition Date of issue – 15th June 2017 What is the claim for – 1.The claimants claim is for the balance due under an agreement with talk talk limited dated 06/2011 which was assigned to the claimant on 03/2014 and notice of which was given to the defendant on the 03/2014 and which is now all due and payable: 2.the defendant agreed to pay monthly instalments under account number XXXX but has failed to do so and the claimant claims the sum of £160. 3.The claim also claims interest thereon pursuant to S.69 county court act 1984 limited to one year to the date hearof at the rate of 8% per annum amouinting to £20 What is the value of the claim? £250 Is the claim for - Landline and Broadband When did you enter into the original agreement before or after 2007? after Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. - assigned Were you aware the account had been assigned – did you receive a Notice of Assignment? No Did you receive a Default Notice from the original creditor? No Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? No Why did you cease payments? Was not aware of the account, split up 01/01/2012 and didn't even realise the phone account was under my name. What was the date of your last payment? unsure Was there a dispute with the original creditor that remains unresolved? Wasn't aware of the debt. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management planicon? No communication with Talk Talk What you need to do now: would like some assistance in preparing defence and also witness statement ready for court
  10. HI My partner has just received a county court claim form in respect of an old Talk Talk account. He terminated his agreement with Talk Talk as he was moving home and no longer required the service. Talk Talk then advised he would be charged for the remainder of his contract. My partner disputed this and has not paid. The initial required payment was around £150 and this has now escalated to £242.70 since Lowell took over in January 2017. The claim form states that *the defendant failed to maintain required payments and the service was terminated* This is incorrect as he contacted Talk Talk to advise he was no longer living at the property and no longer required a service, meaning he terminated the service. The total on the claim form is now £336.05. The last letter he received prior to this was on August 11th 2017 offering a reduced payment by 40%. I would just like some advice about this. Does he need to accept the claim and pay the full amount or is he able to dispute the hefty amount?
  11. Good morning all On 16.09.2017 i have received a claim form from county court business centre Issue date 13.09.2017 Particulars of claim The claimants claim is for the balance due under an agreement with Talk Talk Limited dated 25.03.2010 which was assigned to the claimant on the 26.03.2014 and notice of which was given to the defendant on the 26.03.2014 and which is now all due and payable. The defendant agreed to pay monthly installments under account number 100326xxxx but has failed to do so. And the claimant claims the sum of £423.54 The claimant also claims interest thereon pursuant to S.69 county court act 1984 limited to one year to the date hereof at the rate of 8% per annum amounting to £33.88. Amount claimed 457.42 Court fee 35 Legal representative costs 50 Total amount 542.42 On 18.09.2017 i receive the following letter from Moriarty law: Date 15.09.2017 Dear Mrxxxxx Re: JC International Acquisitions LLC vs Mr. A xxxxx in the Northampton County Court Following our earlier letters regarding the above outstanding balance we have now issued proceedings in the County Court at Northampton to effect repayment of this debt. You will shortly receive a County Court Claim from Northampton County Court along with an information pack containing details on how to respond. It is still not too late to amicable resolve this matter and therefore please call our offices within 14 days. Alternative you may write to us at the above address or email within 14 days. Based on the particulars of the claim should i defend? Looking at the dates is this a statue barred debt? Should have they sent me the letter before the claim form and not after? What is the best way to go forward? I haven't yet acknowledged the claim on the website Many thanks Andrew
  12. Hi there, today I received a claim form addressed from the county court business centre in Northampton, which has been filed by Moriarty Law on behalf of JC International Acquisition for a debt on behalf of Talk Talk Limited. I have seen a similar problem to mine posted on here but I can't seem to follow it, so I need help step by step to get me through this maze!! The particulars of claim state: THE CLAIMANTS CLAIM IS FOR THE BALANCE DUE UNDER AN AGREEMENT WITH TALK TALK LIMITED DATED 13/10/2011 WHICH WAS ASSIGNED TO THE CLAIMANT ON 26/03/2014 AND NOTICE OF WHICH WAS GIVEN TO THE DEFENDANT ON THE 26/03/2014 AND WHICH IS NOW DUE AND PAYABLE. THE DEFENDANT AGREED TO PAY MONTHLY INSTALMENTS UNDER ACCOUNT NUMBER 100*****43 BUT HAS FAILED TO DO SO. AND THE CLAIMANT CLAIMS THE SUM OF £167.12. THE CLAIMANT ALSO CLAIMS INTEREST THERON PURSUANT TO S.69 COUNTY COURT ACT 1984 LIMITED TO ONE YEAR TO THE DATE HEREOF AT THE RATE OF 8.00% PER ANNUM AMOUNTING TO £13.36. So with the amount claimed being £180.48 the court fee of £25.00 plus Legal representatives costs of £50.00 the total amount is £255.48!! My response to all this, is that I have never agreed to make monthly instalments because I have never spoken to them regarding this debt and have never responded to any letters. At the time I took out this deal with talk talk I was in a very dark place in my life, not long coming out of a rehab and I was not working! After coming to my senses that I could not afford this because I didn't have any money for food, I contacted talk talk to say I wanted to finish which I believed had been stopped. I made payments to them for the amount which I believed I owed to finish the contract, and unplugged the device not to use it again. I also moved address not long after. I have now got my life on track with work and have got what I believe is a good credit score with nothing against me, so to have this rear it's head against me is a bit of a shock! So please please give me advice on how to tackle this and what steps I need to take!! The issue date of the claim was 29/09/2017 and I received it on 04/10/2017 Thanks in advance for any advice you give.
  13. hi guys had a letter from moriarty law stating that i owe £317.02 for a debt i owe to talk talk i did use talk talks services many years ago but paid them in full at the point of cancellation. they are threatening registering a judgement on my credit file if i don't pay by the 28/11, as i have been clearing up my credit file to get a mortgage this would be quite a devastating setback please can somebody help me as although i could pay this to get them off my back, i feel as if im being held to ransom for a debt i don't owe thankyou in hopeful anticipation mark
  14. Hi everyone. I have the same issue as antonia26. http://www.consumeractiongroup.co.uk/forum/showthread.php?463115-moriarty-law-JC-International-Claimform-old-Talk-Talk-Broadband-debt-***Claim-Discontinued*** i received a court letter taking me to court as i owe £257.28 As it was advised I have filled the form out and acknowledged of service and said I'm defending the whole claim. I sent a CPR 31.14 request to solicitors requesting information pertaining to their claim . I am not sure if it was done right. I 've received letter from the court about receipt of the Defence. and the letter from solicitors with the text below: we write to acknowledge receipt of the defence filed by you with the Court and in that regard we confirm that our client is processing with their claim. My CPR 31.14 was ignored and now I don't know what to do. Any further steps I should make in this case? thaank you very much for your help
  15. hi to all im a new user on here and need some advice please! here is a brief description on the matter back in 2013 i signed up with talk talk for phone bb and tv services, after approx 3/4 weeks of no services i rang them up and told them i would like to cancel the contract as they had not provided me what im paying for. after numerous phone calls about the above issues talk talk said the contract would be cancelled and that would be the end of the matter there would be no charges due to early termination of contract etc. although i never received anything in writing from them i left it as the matter was delt with. fast forward to two days ago and i got a claim form from Moriarty law working on behalf of jc international acquisition. they are claiming £572 for non payment of agreement from talk talk I'm confused about this as i was under the impression it had been sorted years back!. i have sent a reply to the court with a acknowledgement of service i can get some information about this as i intend to fully dispute this. how do i get information about this old account ? any letters that was sent to me , phone calls ?? how do i file a defence for the court I'm confused by all the info on this if anybody could help id be so grateful many thanks for your help
  16. Hello CAG Readers I was looking for friendly advice on what I can do or how to go about my situation. on march 21st 2017 my mum changed provider to TalkTalk, who guaranteed a strong and stable Broadband and phone line Since day 1 we have had a broken package. We were members for 6 months and since having it we had issues with everything. For starters the internet would constantly disconnect for no reason, turning itself off when the phones rang or when it rained (living in the uk meant practically everyday) , not reconnecting for potentially hours. The home phones would cut out mid call, one of the 4 phones never worked since Day 1 and we kept getting phone overuse charges despite having 24/7 international on our packages. The Biggest pain was the inability (Or hatred towards the consumer) of the staff, They lied to us several times, promising engineers, call backs and a new phone set but none ever showed up, I even had to take time off work because engineers were to arrive but the following day when I phoned to complain about the lack of engineers, they stated no engineers were ever planned, the women on the phone didn't know what to do so she went to see a manager, said they were busy and id get one of their infamous call-backs that id come to experience all too much . we must have called every week asking for help but they never even tried to remedy our situation. It reached boiling point after we went 6 out of 12 months without a working package and no support from staff, despite paying them for these services every month , we demanded to speak to a manager After explaining our situation, She said that we were allowed to leave without fear of a exit fee even thought we were only 6/12 months into the contract. Finally some progress... Since then We have moved to virgin (really good so far) and all was well until yesterday TalkTalk Sent us a exit bill for £300+ plus Late fees and extra Bills for House phone calls. I'm under the impression this is fraudulent as my mother agreed to void the contract with no exit fees which was consented by a TalkTalk agent, however the company have went back on this agreement. if possible any advice would be appreciated and if anyone had any similar situation I would not recommend TalkTalk Based on the service I have received however I hope we were an anomaly and not the norm for TalkTalk customers
  17. Name of the Claimant ? Lowell Portfolio 1 LTD Date of issue – 12 sep 2017 What is the claim for – 1) the defendant entered into an agreement with TalkTalk telecom limited under account ref* (the agreement). 2) the defendant failed to maintain the required payments and the service was terminated. 3) the agreement was later assigned to the claimant on 07/12/2016 and notice given to the defendant. 4) despite repeated requests for payment, the sum of £421.27 remains due and outstanding. And the claimant claims a) the said sum of £421.27 b) interest pursuant to s69 county courts act 1984 at the rate of 8% per annum from the date of assignment to the date of issue, accruing at a daily rate of £0.092, but limited to one year, being £25.67 c) costs What is the value of the claim? 531.94 Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? broadband, TV services When did you enter into the original agreement before or after 2007? go live date was 03/03/15 Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned Were you aware the account had been assigned – did you receive a Notice of Assignment? no Did you receive a Default Notice from the original creditor? no Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? no Why did you cease payments? 1st month was paid. Contract was cancelled within first month of service as there many problems and the service didn't go live as stated, when it did there were still numerous problems, TalkTalk requested return of their property on 27 Apr 2015 and have not heard from them since. That is until Lowell's started sending letters both to mine and my ex's addresses. I moved on 31 Oct 15 to a new property. What was the date of your last payment? circa April may 15, I will have to check Was there a dispute with the original creditor that remains unresolved? not to my knowledge Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management planicon? no Hi there, as the title implies, I have received a claim form from Lowell's, I hope you can give me advice, I have not done anything as yet but realise I need to respond to the claim to avoid a judgement against me. Any advice on how to defend would be fantastic. cheers Dave
  18. Inside the TalkTalk 'Indian [problem] call centre' http://www.bbc.co.uk/news/technology-39177981
  19. I enquired about joining BT in December. While I was still with TT they kept sending me 'don't leave, speak to our loyalty team to see what they can do' messages...so I did. 28 Dec - agreed a new deal 10 Jan - not heard anything so rang them. New deal hasn't been processed because I'd 'missed Jan's payment' (it's DD so it's their fault they didn't take it!) made me pay Jan's bill there on the phone. Couldn't talk about new deal because payment hasn't been processed 12 Jan - they rang me back & agreed new deal. Later that day I received confirmation email of package....it's completely different to what we agreed on the phone!! 14 Jan - they stop my internet & phone. Turns out they've 'processed a cancellation' from the beginning of all this mess.. .even though I stayed with them!!! I've paid Jan's bill for them to cut me off!!!! The new deal I've agreed starts on 26 Jan - and I keep getting letters emails about the package I'm having and they're all different!!!!!
  20. Hi everyone i'm new here ,need help and i found this group,it's amazing how your guys help each other... i have a problem with lowells letter regarding an old talk talk bill, its from the time they got cyber attacked and my son said we should quit we only had a few months left and it was beginning to be unsecure. .Lowells have sent me a bill for 256.81 they want to discuss payments and are harrassing my son with phone calls even though the bill is in my name, we have been with vigin now for over 2 yrs, we thought they had accepted our email to get out of contract due to security,,, what do i do? do i respond to these horrible people.. .thanks in advance..
  21. Him All I have recived a county court Paperwork for a debt for my limited company and my self as a named debtor, this is from a company called Talk Uk. I owed them a debt from My company and agreed to an upgrade to pay off the debt which according to them left an outstanding balance of around£200. also I agreed to take on the lines in my own name as long as I got the bills sent to me and I could pay by direct debit. They sent me terms claiming this was the contract, I have spoken to them today and they say that the terms they have sent constitute a contract and that they did not need a signature. I have never had a bill in my name all bills including the final bill including early termination and administration are in the company name . at no time have they ever sent a bill to me personaly , also all the bills that have ever come through from Vodafone have also been in the company name. They are saying that they are going ahead with suing me as well as the company. their admin fee has been charges at 22 * £30 inc vat, and the termination fee is 108 + Vat please not the Vodafone bill is 108 including vat. I have put in a defence saying that the limited company was struck off in june of this year and that I have no copy of a contract with Talk uk in my name and that the terms letter they sent me does not count as a contract in law. Please help
  22. Hi caggers, Please could you advise my next step, absolutely at the end of my tether!! We had TT installed at our new house approximately August 2015 and also had broadband . . . alas there was a crackle on the line from day 1 and after a few days i contacted TT to tell them . . . they sent an open reach engineer out and although his report was credible it didn't resolve the problem and so it continued, month, after month, after month until now when finally they appear to have sorted the problem out!! After paying them approximately 50.00 per month for calls, broadband (which also includes an upgrade which is a joke), and a telephone package to make the various calls cheaper etc (blah, blah, blah) The latest bill they have charged me a 65.00 BT Engineer charge, which of course i'm disputing with them . . . tonight on live chat they've offered me 67.00 compensation, which of course i flatly refused and informed them i'll be sending them a letter before action notice and will let the courts decide on true compensation . . . and here is my request please guys . . . what steps do i need to follow to ensure I get what I want, which is a decent compensation and not a token fob off and the cancellation of the contract as it's left a bitter taste in my mouth and I no longer want them to supply our household . . . thanks in advance guys . . .
  23. Hi there, Looking for some help if possible I was a Virgin National Broadband customer and some time ago they wrote to me to advise that TalkTalk had bought out my contract. I was with Virgin for about 2 years and TalkTalk a year after that. I had never signed a contract with them and effectively out-of-contract with both companies. As I was fed up of the lack of customer service from TalkTalk I cancelled my contract and advised them. I received a letter from a debt collector on their behalf asking for £300+. I was blown away. I phoned TalkTalk who advised it was a cancellation charge and there's nothing they can do. I asked for a copy of my contract to which they refused. I asked for a call back from a manager which never happened and they have advised they have no complaints procedure to resolve any problems and my only option was to pay £300!!! Can anyone help as surely I would be out of contract in spite of having never signed one with TalkTalk in the first place
  24. On 15th February, Talk Talk were informed that a phone line needed repair and the phone line was essential due to the 82 year old who relies on the landline to operate his emergency call system (the pendant around his neck). Response from Talk Talk: This fault will be repaired next day. Members of the customers family repeatedly phoned Talk Talk. Family friends repeatedly phoned Talk Talk. I also repeatedly phoned Talk Talk. Talk Talk gave me false information, or lies, on 4 different occasions as to when the repair will be completed. Talk Talk manager also said that the repair would be completed the following day. Another Talk Talk manager said account had been marked that day to be a welfare / emergency account and that repair would be prioritised. When asked why this had not been prioritised during my earlier phone calls explaining the situation of vulnerable customer, I was told it could not be prioritised because it had not been passed to Openreach. After a few minutes, I asked why had there been a delay of 6 days in passing account to Openreach and same manager said account had been passed to Openreach 6 days earlier. I then reminded manager about her earlier response and the fact that she had contradicted herself, adding herself to the list of lies previously told by her colleagues in this company. There is also a data breach by Talk Talk. On one occasion, I confirmed my name and that I was not the account holder. The Talk Talk employee than asked password which I didn't know. The Talk Talk employee bypassed this password (they have done so on several occasions with myself). One Talk Talk employee made me authorise an Openreach charge in respect of the landline repair. I had to authorise this charge on someone elses account when no permission had been given for me to authorise the charge. Talk Talk has left a vulnerable 82 year old man who relies on his landline for his security, safety and independence. Talk Talk was made aware of the situation and in return have provided nothing other than false expectations or lies as to when repair will be completed. Not only have Talk Talk staff told myself lies, but also 2 managers have also lied to me. I visited here last week with intention of staying for a day, waitiing for phone line to be repaired. The customers family are away on holiday. This is now a new week. I don't want to be here and have no choice. Talk Talk are just telling me lies as to when I can expect a phone repair for this vulnerable person. Apparently, there is nothing Talk Talk can do apart from tell me to wait for a phone call from a manager. My complaint cant be escalated as it is already with the manager. This is one of the 2 managers that had also lied to me which does not give me much hope. I want this phone line repaired ASAP so I can go home. I have had enough of dealing with Talk Talk as all that does is waste my time whilst they spout out their same script, their same apologies, yet do nothing. Any ideas please? This is for an 82 year old man... and for myself, so I can leave here and go to my home. Desperate.
  25. Hi my dad has been with talk talk now since August last year and has had hardly any service, engineer several times nothing done but charged £65 per visit and countless excuses he wants to leave but he's breaking his contract doing so he is 79 yrs old and him and mum are getting fed up with the ordeal and causing a lot of arguments. he's not getting what he is paying for and the customer service people he can hardly understand and appalling is there any way he can leave them without paying for the rest of his no service contract?
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