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mackem67

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About mackem67

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  1. Thanks Yes I agree but I think we were hoping for them to have sense and not go down this road. It is not something we have had to do before so quite alien to us. It is difficult as this person works with my Mother.
  2. Thanks BankFodder. Is there anywhere I can look for reference to draw up particulars? Thanks
  3. We now have a letter back on the 14th day ( I gave 14 days). I will attempt to upload it but basically they are stating that the workmanship was not carried out with reasonable care and skill. They have also stated that on 16th June they had to engage an *independent* trades person to complete urgent work in their bathroom. They have quoted amount of costs to themselves to finish the work and carry out 'repairs'. They also state that the *independent* trades person had concerns about the workmanship. They suggest in the letter that I should have given them time to complete this action of 'getting an independent trades person to 'value' my work etc etc before I sent the letter before action! They have asked about ADR before pursuing money claim, however, have chosen to wait until deadline day for this... Any advice greatly received. Thanks
  4. Hi Is this any better please? LETTER BEFORE ACTION With regard to the email you sent me on Friday 15th June 2018 quoting Consumer Rights Regulations (2013). It appears that you are confusing your arrangement with me with an off-premises contract. Because of this, the information rules relating to cancellation do not apply and you are bound by the contract in the same way as an on-premises contract. You had ample time to reflect on the quote given and on the basis of our agreement you went ahead and ordered materials. You went against the advice I gave regarding having a sliding door for the shower cubicle by purchasing a hinged door and it is now clear – as I predicted – that there is not sufficient space for it to be mounted. As a matter of goodwill to yourselves I could help you to return the hinged door if you would like. I was prevented from entering your property again after Wednesday 13th June 2018 following XXXXX's Father asking me to leave your premises. Therefore I would also request that you allow me access to the bathroom in order to ascertain the amount of work that was carried out and to take photographs for the forthcoming court hearing. I am still prepared to do this if you will allow me, but if not, this also will be pointed out to the court. I must point out that you were pleased with the work completed so far and it was only after XXXXX’s Father intervened that a dispute began. I believe that it is XXXXX’s Father who has encouraged her to treat this as an off-premises contract and he has misunderstood the definition of an off-premises contract and as a result the agreement between us appears to have collapsed. This is to notify you that you have 14 days from the date of this letter to pay the amount of £860.25. This is the total amount for the percentage of work completed. If this amount is not paid within the time stated above I will have no alternative but to issue a Money Claim through the small claims court and you could also be liable for further costs and interest to the debt which is outstanding. I have put XXX for her name as this is a couple and it was her Father that became involved
  5. I thought it would be best left short and to the point, however, if you feel I should add some of the points you suggested then I will do so. I am not the best at this sort of thing.
  6. Hi Does this look OK to send? LETTER BEFORE ACTION This is to notify you that you have 10 days from the date of this letter to pay the amount of £860.25. This is the total amount for the percentage of work completed. If this amount is not paid within the time stated above I will have no alternative but to issue a Money Claim through the small claims court and you could also be liable for further costs and interest to the debt which is outstanding. I would also request that you allow me access to the bathroom in order to take photographic evidence of the work completed to present to the court, should this be required.
  7. Just seen these - It was agreed by text ( I have the texts) so I am unsure if he was present. The first payment was made via bank transfer (for labour) on 01-06-2018. There were some payments prior to that in order for me to gather materials needed ie. wall and floor cladding, bespoke bath panel, certain plumbing items that she had not ordered
  8. BankFodder you mention a reduction in cost to her. I have already done this and calculated 95% of the full cost as that is how much work is completed and requested that payment from her. She has stated she is going to get a trader to come and inspect my work to value it! I don't know if this possible to do as he/she will not know exactly what has been done from start to now.
  9. We have thought that her Father may tamper with the work, however, I did take photographs up to a point and would have done that day. When he ordered me from the house I simply picked up my tools etc and totally forgot to do it that day as I was dumbfounded. She was trying to stop her Father doing this but to no avail so I simply stated I would speak to my customer regarding this and not him. (This customer is also a work colleague of my Mother's so this adds to the problems here)
  10. I was asked to visit on 25th May2018 I visited the same day I gave first quote on 26th MAy 2018 (for supply and fit) which was rejected and they requested me to fit the equipment they purchased independently.I agreed to this and quoted them a different price on the same day which was eagerly accepted Customer said she would like it to be done in 3 weeks if possible - I commenced the work as soon as she had the equipment delivered. This job would have been completed on June 13th 2018 if I had not been asked to leave by her Father
  11. yes I was asked to visit yes I visited yes I gave a quote yes an appointment was fixed and yes I attended on the appointed date There was no timescale agreed I worked for 10 days via text messages
  12. Thanks guys. She will no longer allow me access to the property so I cannot take any further photographs to prove the extent of the work completed. When her Father asked me to leave I did not think to take photographs as I thought I would be going back the next day to finish the work. I am now worried that it was her and her Father's intention to stop me completing the work and had no intention of paying me what she owes. Is she able to get another trader to value someone else's work? How is that possible as neither the customer or the other trader will have any idea how much work has been done refitting her old toilet in the meantime so as not to leave her without toilet facilities to get to this point...ie. moving bathroom furniture, plumbing boxing pipes etc. Her new toilet actually snapped too so there was a further delay for her to get a new one. I She has also now blocked my number and stated she will only converse via email. Could I put the email she sent me on here please and could someone advise me with wording for a reply? BankFodder: -Yes to the first 5 questions, there was no timescale mentioned and during the work my Aunt passed away and I had to take some time to support my Father and family. I have messages to and from her where she has been sympathetic and advised me to not worry and spend time with family.
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