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mackem67

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  1. I will do thanks Just noticed today they ha e a new big blue sign at the entrance now. That definitely wasn't there before!
  2. To let everyone know that Lidl has cancelled my parking charge from Parking eye and as my husband paid the £45 they have agreed to a refund which will come from Parking Eye. They did say that this is a one off and to be careful in future Thanks for help Mackem67
  3. Please answer the following questions. 1 Date of the infringement 03/09/23 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] We found it on 12/09/2023 on return home from a few days away. Not sure it is an NTK and cannot find it. Will search and provide asap 3 Date received: we discovered it 12/09/23 on return from days away 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] 5 Is there any photographic evidence of the event? Yes 2 photos, entry and exit 6 Have you appealed? [Y/N?] post up your appeal] NO Have you had a response? [Y/N?] post it up Give answer here 7 Who is the parking company? Parking Eye 8. Where exactly [carpark name and town] LIDL Wheatlands Way, Arnison Retail Centre, Pity Me, Durham DH1 5FA For either option, does it say which appeals body they operate under. POPLA / BPA
  4. Hello all We received a PCN from Parking Eye when we got home from a weekend break on Tuesday 12/09/23. Apparent infringement was dated 03/09/2023 and notice issues 07/09/2023. Charge amount £90 reduced to £45 if paid within 14 days. We were 17 minutes over the maximum stay time and in that time we were in Lidl twice to buy shopping. I have written to the CEO (adam caterall) of Lidl and to their customer service department. Customer service responded yesterday with requests for proof of shopping, do we have any previous PCN with this company, have we appealed and a copy of the notice. Unfortunately I can't put my hand on the original letter and received a reminder today stating £45 to be paid today (not 14 days since 07/09). Is there anything we can do? Many thanks
  5. HI Does anyone have any alternative contact numbers for Love Holidays please? My friend's Son is booked to fly on Friday and has unfortunately had an accident and fractured his foot so is unable to go and she is finding it extremely difficult to cancel him from the booking in order to get a cancellation invoice for the insurance company. Any help much appreciated. Thank you Pauline
  6. HI Further update email Hi Pauline, Thanks for your further email. I can’t advise that you will not need to pay for the remainder of the booking until an alternative you are happy with is found, as this isn’t in line with the terms and conditions agreed to at the time of booking, or the package travel regulations. Customers who wish to keep the holiday in place would need to pay the remaining balance or it will be cancelled at the relevant charges, regardless of whether the hotel is affected. If a booking is affected our priority will be to source an alternative hotel, to ensure customers can still go on holiday. If a suitable alternative can be provided, in line with the criteria set out in the package travel regulations, no refund will be due if the customer does not wish to travel on the holiday and make use the alternative hotel. Kind regards,
  7. HI I got an immediate response to last email asking about payment etc that you suggested Hi, Thanks for your email. I will review your additional comments and respond in the next 7 days. I must respectfully advise that I must respond to all customers I’m in correspondence with in strict date order in order to remain fair, but I will be in touch as soon as possible. Kind regards, Benjamin Addison Customer Service Escalations Executive
  8. Thanks I will try that. We don't really want to take a holiday in October this year. I have Diabetes & Asthma/COPD which puts me at greater risk where Covid-19 is concerned. My Daughter & her partner no longer wish to go - they both have anxiety issues. My Daughter having emotionally unstable personality disorder and this is likely to exacerbate her symptoms. My Grandson also has Asthma. It is a tricky situation because if they do offer an alternative, do I have to accept it as long as it is of same or higher standard, even though neither of the only 2 available on their website are the same in terms of other facilities ie. proximity to the beach, type of accommodation (ours was a 2 bedroom apt on beach), proximity to shops, bars etc. I hate that they have restricted my choice to change by limiting the time I have to do so. I think I would be happy if they simply gave me more time to think and re-arrange the holiday without incurring admin fees. Considering they have no hotel for me yet I think that is reasonable, but apparently they do not. Do you think it would be worth asking this question again?
  9. Do I reply with 'my holiday is clearly not going ahead as planned as the hotel is closed until 2021' ? He can tell me I am at the end of the complaints line as many times as he wishes but I am sure I shouldn't have to wait when I have already given them proof that I do not have any accommodation to travel to! This is so frustrating.
  10. Quick response this time with same old information. As you can see they won't tell me anything other than I have to wait. There is a time limit on changing without admin fees too, so I only have until 31st July Benjamin Addison <[email protected]> Mon 13/07/2020 15:16 6500031/S20H Hi Pauline, Thanks for your further email to Steve Heapy, the CEO of Jet2holidays; I’ve been asked to respond on his behalf. I understand you’ve messaged your hotel and they have confirmed they will not be open for the duration of your stay. If for any reason your holiday can’t go ahead as planned, we will be in touch to make you aware of your options. We know some hotels have made the difficult decision to remain closed this summer and we have a dedicated team who are working hard to get in touch with affected customers as quickly as possible. We are contacting customers in departure date order to make them aware of their options, as we feel is the fairest way so please be patient with us as we do this. Until you are contacted by our Operations Team, I will unfortunately be unable to provide any details or comment further. As advised previously, you have reached the end of our internal complaints process, and if you remain unhappy you will need to speak to ABTA at www.abta.com. Kind regards, Benjamin Addison
  11. Hi Honeybee, Thanks I will take the last bit off and leave it that simple - sent. Let's see what response I get, although I can guess it will be the same as before - have to wait for ops team etc etc If that is the case does that mean their contract is void as they are not providing me with alternative acommodation?
  12. I am going to email Jet 2 escalation executive with cc to the CEO now and this is what I am saying. Could anyone tell me if I should change it at all please - I have included the emails from me to Jet2 and their reply on 4th and 13th June: Please see emails from June 4th and June 13th in which I enquired about our hotel not showing on your website. I have written confirmation from Comitas hotels that they are not opening this Summer. (I will forward this to you following this email) Could you please provide evidence that my holiday as booked is still going ahead as planned? If you are unable to do this then I would like to know of your intentions going forward. If you are going to offer a change of accommodation, I would like to know what that will be. Surely Jet 2 should have contacted me regarding this as soon as they knew? I do not feel it is fair to make me wait until probably September to get in touch.
  13. Thanks - I got this off ABTA website If there are significant changes to the main characteristics of the holiday that mean a significant change to the holiday as whole you are entitled to an offer of an alternative holiday, or a refund of your holiday cost. ABTA cannot determine what is and isn’t a significant change to your particular package holiday, however a general overview of what might be a significant change is below: a change of resort; a change of accommodation to that of a lower category and/or price; a change of flight time or delay of flight of more than 12 hours (in respect of a 14-day duration. A change of flight time less than 12 hours may still be regarded as a significant change in respect of a lesser duration) or involving a reduction in time spent at the resort which is significant in relation to the length of the holiday; a change of airport that's inconvenient to you. If the holiday or trip can’t actually be provided due to closures and limitations, then you have a right to a refund. On Jet 2 T & C's it does say a change of accommodation is a minor change, however, I think that is subjective as what is minor to one person is possible significant to another and to me it is significant that the hotel is closed. They have not even said what they would offer me so I agree I don't think we should pay any balance until this is at least discussed. There are only 2 other hotels in Punta Prima which offer all inclusive and both get poorer reviews that the one we booked. I know this won't make a difference to Jet2, however one of them is also 1.5km from the beach! Our booked accommodation was actually on the beach. I am so frustrated with Jet 2 and unsure where to turn now.
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