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I had a 12 month residential Broadband account with Talk Talk several years ago. After the term was up I moved house. Two years later my bank account went overdrawn for the first time ever, triggering a 1/3 strikes warning letter and overdraft charge from my bank. (I do not have an OD agreement). On investigation I discovered Talk Talk had resumed talking money out of my account to the tune of £250. I immediately stopped the direct debit, and have since been deluged with harassing letters and emails from a debt collection agency. What can I do about this? thanks DS
Hi all, I signed up with BT Broadband, phone and tele however I've since been offered a deal with Virgin that I think is better. My Bt was due to start on Monday however I didn't get the packages that day as I wasn't in. They are still at the post office. However i phoned them today to cancel and they say as I'm out of the 14 day peace of mind period (which is shorter than the time it took for equipment to arrive) I can only cancel if i give them just short of seven hundred quid. To confirm, I have never activated any service and even if i had then it would only be three days I'd been using it that i could make a decision on. Is there anything i can do or am i stuck with it until next year now?
hello all, my girlfriend applied for a prepaid credit card last september - i read the t&c's for her and it said the card had no fee's per month. she loaded £32 on it and a further £4.95 for the cost of issuing the card. she couldnt use it at stores as they kept saying it was invalid... .i phoned cashplus and they said it had the £32. tried it online at various times and it kept saying it was invalid. I found out you could check the account online so i logged on at the beginning of the month for the first time to find out whats been happening.... ..2 things: 1.the card hadnt been activated - so i activated it. 2. they took out 3 payments of £4.95 a time for a dormancy fee...this is not mentioned in the t&c's. I phoned them today and asked them what a 'dormany fee' is ....they said if the card is dormant between transactions for a long time they charge a fee... ...I asked is this on an active card. ..they said yes.. ...I said so as the card was NOT activated until the start of the month can you refund the 3 x £4.95 as the card wasnt active or dormant - they flat out refused. What can I do as they know they shouldnt be charging charges on a card that isnt active yet.? TIA.