Search the Community
Showing results for tags 'epic'.
Found 3 results
In October last year we had an awful cruise holiday aboard Norwegian Epic. The ship had been in dry dock and was delayed departing by a day; this meant that one of the ports of call would be missed. We were given the option to accept the new itinerary or have a full refund. As we had already booked train travel to Southampton and a hotel room on non-refundable rates we didnt want to cancel as this would have been over £200, so we took the new holiday. Onboard, the service was terrible and the cabin filthy - it wasn't cleaned for three of the days of 6! We had a truly miserable time. Now the interesting bit... In all of NCL's literature and on their website it says that there are multiple restaurants open for breakfast, lunch and dinner. This wasn't the case and when the ship was in port (4 days of 6) the restaurants were't open and only the buffet was available. When we got home we complained to NCL, who have since said they would have paid for the hotel and train cancellation had we wished to cancel the holiday; we weren't advised of this and the letter to our travel agent from NCL concurs this wasn't an option. Owing to all of the issues we had, they offered 15% refund. I have complained to the Advertising Standards Agency who have told NCL to amend their literature. We've since started pursuing this via S75 of the Consumer Credit Act and will see how things go - I'll keep you all updated as it could be quite an interesting case
08 Fiat Bravo: Broken Turbo Complaint was made live against Epic Motors - response to customer's complaint: I have found this problem to be one of the most hardest and frustrated customer's to help. Everything I have tried he has rejected, I had a transporter outside his house within 24 hours of him phoning me for his vehicle to be collected and fixed under warranty. He rejected this which made things harder to deal with, there has been a lack of communication and understanding from both sides. I have been trading in cars for over 30 years and have never come across a customer that has left me so frustrated. I have gone out of my way to try and help this customer, but for what ever reason he could not see this. Hopefully everything has now been sorted as turbo is being fixed under warranty as previously suffered to customer.