Search the Community
Showing results for tags 'insignia'.
Found 3 results
Hello forum. I'm looking for some advice please I'm in dispute over my alloys on my 15 plate Vauxhall insignia, hopefully you can see an attached picture of one of my 4 alloys, all 4 are in this condition, Vauxhall warranty are refusing to replace these saying it is wear and tear. In my opinion they are blistering and have been told so by an independent dealer. Thankyou in advance group.
I purchased a 19 month old Vauxhall Insignia in May 2014 from EMG in Ely. On the whole the car gave me excellent service, apart from a few niggles, which were rectified under the Vauxhall 3 year warranty. However, in September this year, I noticed that it was getting more & more difficult getting the car into gear. The car was just under 3 years old, and had covered 43,000 miles. I took the car into York, Ward & Rowlatt, in Wellingborough to have it looked at. After a test drive, they said that the clutch had failed & it would not be covered under the warranty, and would cost £982 to put right. I then phoned Vauxhall Customer Service, and was told that it COULD be covered under warranty, but only if the failure was deemed to be manufacture defect, and not wear & tear, and, I would have to agree to an inspection involving removal of the gearbox. This had to be done at a dealership, and if the findings concluded wear & tear, I would have to pay for the inspection, but it would be included in the repair if I paid up. Needless to say, they came back to me with "wear & tear". After several phone calls to Vauxhall, they said that they weren't interested. They would not even offer a good-will gesture. As far as I could see, the clutch was not worn due to bad driving, otherwise it would have been slipping, and I would have noticed a drop in fuel economy. Once in gear, the clutch was fine. Eventually I agreed to have the work done "under protest". I asked Vauxhall for a fault report on the original clutch, and also information on the expected life of the clutch. Originally they said that they would not have that information, but I pushed them, as I couldn't believe that a manufacturer would buy in parts for which they had no idea how long they would last. I was promised this information "no later than 16th October". It is now 18th October, and needless to say I am still waiting. Whilst I am not happy with Vauxhall, the people I have been speaking to have been courteous and as helpful as they could be within the company guidelines. I am a great believer that any problems I have with a company, it's not the fault of the person on the other end of the phone. There are numerous motoring forums on the www, and most seem to have disgruntled motorists posting complaints about Insignia clutches, some of which are after only a few thousand miles. This is quite clearly not an isolated problem, and it's about time Vauxhall got their act together and helped their (hopefully valued) customers.
Have a Vauxhall insignia 1.8i SRI Nav - under 29000 miles. Now 5 months out of 3 year standard warranty as car bought 2nd hand. Had problems with coolant during warranty. Dealer replaced thermostat and at another time they topped up coolant. I have advised that this is now a latent defect and should be covered under warranty. Both the dealer and Vauxhall are stating warranty expiry but as a gesture of goodwill have given me 50% off a £500+ bill to replace thermostat housing and cooler pipe!! I am sick to the teeth phoning and mailing arguing the point. I have mentioned that this cannot be wear and tear but I keep getting the same garbage back. Any advise how I take this forward? I am actually in the process of selling the car as I have no confidence in it!! To add, I get 25 MPG on average. Dealer tells me its my driving!!! Vauxhall advise I have it checked. Dealer is willing to check free of charge but I won't hold my breath for an improvement or remedial works done free of charge!!!