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About BitterVirtue

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  1. The only thing I can see on the paperwork is 'Product Insurance' which covers fire and theft. Does anyone know where I stand Legally on whether I should pay for something I haven't got?
  2. Hi Yeah we still have the paperwork, and will go through it tomorrow. Is there any letter templates I can use regarding this as I am not paying for something I dont have, surely that is illegal? I am still seething at her attitude in the shop, proper smug.
  3. Thanks for your reply, I do have a witness that they said up to 10 Days turnaround. Do you know where I stand Legally on paying for it when I don't actually have it? I am sure if I said it will be 10 days before I pay you they would have something to say.
  4. Hi all Not sure if this is the right place to put this but I will try and explain my problem. I got a Laptop from BH about 4 Months ago and it has developed a fault, it keeps freezing and it wont let me factory reset it, keeps saying unable to reset and unable to diagnose any problems. We use it for my Partners business (DJ) and only have the software on it nothing else. We took it in to the Newcastle store today and I think it was the Manager we dealt with. she was very very off with us. She said (about 10 times) that because we didnt take out some Care thing
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