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  1. I am a light sleeper and have been using ear plugs to bed for quite some time. 2 weeks ago, my boyfriend picked up some of Superdrugs own-brand earplugs, which are like a soft silicone putty. He wore a pair to a concert and gave me the remaining two pairs to use. Despite the box saying they are suitable for sleeping in, after the third night of wearing them, I found that I couldn't remove one of them. It turns out that the squishy silicone softened so much with my body heat that it slipped down into my ear canal, and adhered to my ear drum. It is nigh on impossible to get rid of due to it
  2. Hope I’m posting in the right place. I’ll try not to ramble too much. In April I ordered a bed frame and mattress from Perfect Home. The delivery men came and delivered the mattress and the frame in the box. They told me they’re not meant to leave it in the packaging but they would if I wasn’t ready to put it together. They left it in the box in my hallway. After disposing of my old bed I opened the box to see that only the headboard and footboard were in there. I called them the same day to tell them that there was no slats or sides to the bed. They apologised and said it had never happ
  3. I purchased a phone case from the company Spigen through their eBay store on 6 November 2017. Over a month ago, I discovered there were cracks on the back of the case. Neither the phone or case have had any form of impact since purchase. I contacted Spigen and asked if they are able to help. They refused because I was outside of their three-month warranty, and offered me a 'slight discount' from any new purchase. I explained that I am covered under the Consumer Rights Act 2015, but they continued to reiterate that they cannot help. The company has also refused to use an ADR scheme.
  4. New guide to improve consumer product safety recalls READ MORE HERE: https://www.gov.uk/government/news/new-guide-to-improve-consumer-product-safety-recalls
  5. Hi guys, My first post here and I'm just looking for a bit of advice. I bought a pair of headphones last week from Dawsons as I thought I lost my other pair. The other half found my pair that evening and I tried to return the new ones. They were unused - still have the protective plastics etc on them and I had the receipt bag etc. Dawsons refused to refund them for health and safety reasons as that is their policy on things like headphones, mics etc. However, when trying to return them the guy said they were a demo pair... I was never made aware of this
  6. I bought a Google Chromecast Ultra a week ago from Argos. It turns out it is incompatible with my AV receiver due to HDCP (copy write) restrictions. Argos' receipt only mentions being able to return it (within 30 days of purchase) in its unused, original condition. I wasn't aware due to the incompatibility without using it. Can I still legally return this product?
  7. Miss-sold a product, received final response from ombudsman whom stated that we were an accidental landlords, the Financial Ombudsman went onto say that the bank, Yorkshire Bank, had missing paper work. They ruled in the favour of the bank, we fought back, by saying it was an unfair process, as they had missing paper work but the financial ombudsman said they had treated us fair, so would not re-open the case. We went back to the ombudsman and stated this was an unfair process, as it was not true and Yorkshire Bank is misleading. The ombudsman stood by the
  8. Hello all A couple of months back, I saw an advert on Ebay for an Epson Stylus 4880 printer. The advert had a 'Buy it Now' price of £120 and was 'collection in person only'. As the seller was located nearly 200 miles away I contacted the seller through Ebay and asked if he'd be prepared to send the printer via courier at my cost and arrangement, he agreed. I paid the 'Buy it Now' price of £120 via PayPal and made arrangements with a courier company to collect and deliver the Epson Stylus 4880 printer at an additional cost of £90. The printer arrived but when I unpacked it I
  9. Any advice anyone could give on this matter, I would be incredibly grateful. I have wanted a signet ring for some time, and my girlfriend said she wanted to buy it for me for Christmas. So that I got the exact ring that I wanted, I was tasked with purchasing it . I got in contact with a jewellery company based in London (we'll call LJC), and asked for the dimensions of two of the rings displayed on their website, and also asked for photos of these rings being worn on the finger. The two rings I enquired about varied in size (ring 1 was larger in face size), weight (ring 2
  10. Hi all! I have ordered a customized shirt from one of the British online stores. The seller claims the shirt are made in uk, however I came across a question, how would a customer find out whether a seller is telling truth or not? Especially, if we speak of small businesses. As far as I know, there is a law that is meant to come in force whenever a seller or manufacturer is misrepresenting his product. Therefore, is there any governmental department regulating and checking business to make sure they are honest??
  11. Hello, I went into store to look at getting the MacBook Air as advertised on their website. I went through all the nitty gritty, such as providing proof of income etc, after going through everything it came back that I was accepted, the weekly payment amount I was giving wasn't enough for a "brand new" Macbook Air, the lady in the store mentioned I could go for a "refurbished" one, I was hesitate about this as you don't know the background of the item. asked her if I could look at it first, she said this would be fine, I would need to wait for it to be del
  12. Summary: If you have had a similar experience with Anglian Home Improvements please contact me directly. I am taking them to court and want to get as many witness statements as possible. Detail: Anglain canvassed our area offering free no obligation quotes 50% off. We got a quote for doing our house. We were conned into signing a purchase order which they now want us to pay. We were specifically told the following lies by their representative: We handed over £50 to “guarantee the price of the quote”. This was actually a deposit. We foolishly signed a purc
  13. Hello, I've purchased this product https://www.scan.co.uk/products/audeze-el-8-closed-back-planar-magnetic-headphones-(open-box) after receiving it one of the first things I found was that one of the drivers does not work and there were scratches on the product. I've contacted them straight away and they've told me that they want to replace the product with another opened box, but I believe this will not be in accordance to the "full manufacturers warranty" and a reasonable outcome would be a repaired product or a new replacement product. I've written them a fair
  14. I bought a "Hell's Kitchen" Pan Set from Studio about 6 months ago. 2 days before Christmas, they sent me a product recall for the pans, informing me that I should stop using then immediately. This, just two days before cooking the most stressful meal of the year! No replacement, no apology, nothing! Recall Letter The second letter they sent stated they wanted everything back (pans, roaster & utensils etc). They have said if I don't return everything, I will not be refunded. I replaced the pans but did not consider that they would want the items that were OK
  15. I recently entered two free to enter competitions shown on food products and within a month i have started to receive marketing communications from other companies. I ticked the relevant boxes to say that i did not want to receive any marketing from them or any third party companies. I don't normally enter such competitions which require online registration, for the reason of not wanting companies to sell my data. I thought stupidly that they had stopped doing this, given recent fines, but they are obviously still at it. I might make up a name to catch the companies selling data aga
  16. Hi there I am yet another person with problems with The Community Network TV. I had an appointment with a Sales Rep of the company who sold me a package which, it turns out, was mostly a complete fabrication. Here is what was offered: Two 42" screens in a GP practice, which were to be used to flash the name of the next patient to call them into their appointment. Full screen display of adverts, which would freeze when a patient's name popped up. I signed a contract on the basis of those promises, however, I became a bit suspicious about the company, when
  17. The IFA is long gone as he was associated with an Estate Agent and no longer works with them The policy is on a Norwich Union Life Insurance product I am still paying for with about 10 yrs left - the Payment protection was added onto the policy and I remember feeling quite pressured at the time to include it Who should i put a claim against ? The IFA or the company I pay premiums to Is there a standard letter I can send to activate the claim and start the 8 weeks countdown that the Financial Ombudsman require? Also would I need to request a SAR from Norwich Union (
  18. A friend was recently caught by this [problem] offering 'free trial', not realising that she was actually signing up for a monthly supply on a continuous payment arrangement. Money for postage was debited from her card but alarm bells began to ring and she cancelled card and removed all funds from her account so that no further money could be taken. She did cancel as per their instructions after realising the difficulties people had when trying to get money refunded. So the goods arrived and payment cannot be taken so there can be no refund problem. Ho
  19. Hi, Ordered a sim only off these guys, had it delivered via mail order with 14 day coolant off period. When received I had no signal so notified them straight away and was advised to dispose of the sim and they would cancel the account. They have now registered a default for £43 on my credit file, there call centre is outsourced so have no direct contact surely this is unjustified as no service was ever provided.
  20. hello, i brought a fridge freezer from currys and i took out a warranty , unfortunately it stopped working however a replacement was sent be it 4 weeks after. I was told i could claim for food spoilt however currys say consequential loss is not covered in the agreement, is this true as i cant see anything in the agreement and the only reason why i am claiming is because currys member of staff informed me and others have recieved it. thanks
  21. Hi everyone I'm having problems with vodafone at the moment trying to Bill me £190.86 for getting a replacement of a brand new iPhone 6 plus that didn't work straight out of the box! I ordered the phone online on the pre order date on the 12th September and I got an email on the 19th September to say it was going to be delivered that day. I was on holiday in America when the package arrived but my parents were there to accept the delivery and just put it in my bedroom for when I got home on the 29th September onlyl or me to find it didn't work! I contacted vodafone customer servi
  22. I recently had to replace two rather expensive cooker hood bulbs for an Electrolux hood, but as we had only been using the hood for 5 or 6 weeks I rang Electrolux first and requested them free of charge. Although I spoke to several different staff in their customer services they would only agree to reduce the price of the bulbs to £16 for the pair. I purchased them but wasn't happy, as I felt that the bulbs must be very poor quality to only last 5 or 6 weeks. I therefore visited their internet site and gave the bulbs a poor review stating that they were poor value for money as they di
  23. Hi all, A few months ago my friend purchased a Sony as100v sports camera to bring on our summer holiday. These are similar to a Go-Pro and come with a waterproof case so the unit can be used to film underwater. Day 1 of using the camera in the water resulted in the waterproof case failing and water getting into the camera itself, causing obvious damage. We are familiar with these types of cameras as we already have an Sony HDRAS15 which is a slightly older model. The unit has been usedcorrectly, and at depths well within the limitation of the unit. We actually took the camera o
  24. Hi Jason, Maybe you could do the same for my daughter in that case, it concerns the Bletchley Store in Milton Keynes My daughter purchased a Samsung fridge freezer from BH last year, after about 5 months the fridge started freezing, it was sent back to Samsung for repair, after a few weeks it was unrepairable subsequently BH had to give her another fridge freezer which they delivered in January 2014 it was the same model, brand new so all good. as she finished paying for it is February of this year and now the same issue is happening and BH say it is
  25. I purchased a cordial from ASDA a few months ago which I am convinced made me Violently ill with projectile vomiting within 10 minutes of drinking it. I gave it back to ASDA and complained, along a letter requesting a copy of the test results I phoned ASDA today and verbally requested the lab results to which they replied that they tried to get a copy from the producer of the cordial, but was told they could not have it, and also that I cannot get the manufacturers address in order to contact them. Is this correct? If not, what can I do to get a copy of it. I feel that people ar
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