A friend was recently caught by this [problem] offering 'free trial',
not realising that she was actually signing up for a monthly supply on a continuous payment arrangement.
Money for postage was debited from her card but alarm bells began to ring and she cancelled card
and removed all funds from her account so that no further money could be taken.
She did cancel as per their instructions after realising the difficulties people had when trying to get money refunded.
So the goods arrived and payment cannot be taken so there can be no refund problem.
However there is no trading address on the website (which I believe is not legal) so there was no way of knowing where the goods had been sent from.
On cancelling she was instructed to return the goods to an address in the Netherlands by signed for delivery.
This will be expensive, so having been completely and deliberately misled by this company she intends to bin them.
I don't think this company can have any legal redress on this as they are certainly not adhering to UK distance selling regulations.
I would appreciate any advice on the legal implications of this.
It is impossible to speak to them
- only a message can be left and they ignore.