Hi everyone I'm having problems with vodafone at the moment trying to Bill me £190.86 for getting a replacement of a brand new iPhone 6 plus that didn't work straight out of the box!
I ordered the phone online on the pre order date on the 12th September and I got an email on the 19th September to say it was going to be delivered that day.
I was on holiday in America when the package arrived but my parents were there to accept the delivery and just put it in my bedroom for when I got home on the 29th September onlyl or me to find it didn't work!
I contacted vodafone customer service imidietly who informed me that they would get a new one sent out to me next day but never mentioned anything about charges or a 7 day returns policy so I presumed eventing would be fine and I would just be charged the £220 for the phone upfront and my usual Monthly bill, but Instead I got a bill through for £547!
Cut a long story short Ive made 3 calls to Vodafone about this and everytime someone just says you didn't return it within 7 days so you have to pay the repair bill!? Surely that would be covered under apples warranty!
The advisors I've spoken to just say I need to wait for a text within 48 hours confirming if the extra charge will be dropped and it doesn't happen!
Reading vodafones returns policy online it says
"How do I return a faulty product?
We’ll help you sort out any faulty product as long as:
You bought it from us
It has a genuine fault
If the fault’s covered by a manufacturer's warranty, fixing it will be free."
Never mentions anything about 7 days and neither does any other section in there returns policy! They all say 14 days!
Many Thanks in advance!