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  1. beware of cancelling as they will not actually cancel your contract. in june I cancelled the contract and still was active so I emailed them and they said sorry for the delay that it will be cancelled. and now get a debt letter from them saying I owe them money so I rang them kicking off and I said I not paying it when it should of been cancelled and they made the same excuse saying I can see theres been a delay and they now getting it cut off and clear the owing well we see so I told them if I get another letter from debt I will take it up with trading standards
  2. some reason I not had simcard long and not been used since I been waiting for a unlock code and I checked my account and I been charged extra of £3 for international which I not been abroad or able to use the sim I already emailed them asking why I been charged so waiting on a update as anyone else had this issue with them
  3. hi, Has anyone confronted with the situation like I have an iphone with contract from 3 and now phone not working, went to apple genius bar and they confirmed that phone unrepairable and needs a replacement , went to 3 store and got info that in that case i need to purchase a new apple phone from apple store, send to them authorisation paperworks from genius bar and receipt and then they will refund that money amount back to me. So maybe someone has any experience with this? Anyone got a refund ? I need a phone , and 3 customer service says this is the only option , but it is quite b
  4. The war on mobile ads is heating up in the European Union as several mobile carriers are preparing to block these ads on their network. The latest carrier to be considering such a move is O2 UK. O2 & EE customers could soon be browsing the web free of adverts, as the company has admitted that it is in the “well advanced” stages of testing the technology that would see ads automatically blocked network wide. http://news.sky.com/story/1594267/mobile-network-plans-to-block-adverts-on-devices
  5. It amuses me that the lady appointed by government to look at network rail suggests that privatisation may be an option. The upgrade and ongoing maintenance of a very old railway is very expensive. Any private investors are going to want guarantees from government that the company will be given the money it needs. I cannot see a blank cheque being given. Apparently it was a surprise how complicated it was to upgrade the Great Western line from Paddington to the west country and Wales. Trying to electrify a line with all the bridges, tunnels, stations, nearby towns/cities was always goin
  6. Hi there I am yet another person with problems with The Community Network TV. I had an appointment with a Sales Rep of the company who sold me a package which, it turns out, was mostly a complete fabrication. Here is what was offered: Two 42" screens in a GP practice, which were to be used to flash the name of the next patient to call them into their appointment. Full screen display of adverts, which would freeze when a patient's name popped up. I signed a contract on the basis of those promises, however, I became a bit suspicious about the company, when
  7. My son has a Samsung Galaxy S4 on PAYG which was locked to Orange when he bought it 2 years ago. He has requested the Network Unlock Sim from Orange as he wants to change providers to Vodafone. He paid the £10.00 admin fee and waited. This was over a month ago and every time he rings them he gets a different excuse or fob off as to when he will receive the code. The second call he made after waiting 10 working days for the code, he was told the IMEI number had been taken down wrong by Orange, and he will have to wait another 10 working days for a new code. Yesterday he was told he would be ema
  8. Hi hope someone can advise me, we bought a Vauxhall zafira 1.6 petrol 2011 plate in sept 2014 with a 12 months network q warranty. In January we had a engine light come on, I checked under the bonnet and noticed there was hardly any coolant in the expansion tank, I topped it up and the light went out. Took it to a local Vauxhall dealer to get it checked out, after much scratching of heads they fitted a thermostat saying the thermostat had partially closed and pressurised the system to such an extent it lost coolant through the expansion bottle. We took
  9. http://www.telegraph.co.uk/finance/personalfinance/household-bills/11276730/T-Mobile-prove-you-suffer-blackspots-seven-times-a-day-for-refund.html http://www.dailymail.co.uk/news/article-2863122/Out-touch-Vodaphone-tells-customers-lose-mobile-signal-THREE-DAYS-pay-compensation.html If you're suffering network issues the two articles above are quite helpful in explaining how you can go about requesting compensation. If you're suffering network issues, then make sure you read through the terms and conditions on your contract before you request compensation, and as the article sugg
  10. Good evening, My auntie used to own a timeshare with Sunny Coast Malta and died over 4 years ago. Since then her sister (my auntie) and my dad have been receiving debt collection letters for the annual maintenance fees for the timeshare. They were not aware that the timeshare would become their responsibility in the event of her death and have not signed anything in respect to the ongoing fees or use of the timeshare. Since her death they have been ignoring the charges. Just recently they have now started to receive letters from Network Credit Services threat
  11. I am a small business offering guitar lessons in a town with approximately 20,000 residents. I was approached by the local post office (later found out it was on behalf of) with a view to advertising on the TV within the branch. The Company Called 'The Community Network' arranged a visit and I was visited today by one of their salesmen. I'm now feeling completely duped as I have taken out a 24 month contract to display my advert of 30 seconds every 10 minutes within my local post office branch. What originally looked ok at £12 per week has escalated into £1831.20 over 2 years with a dep
  12. Hi, I just received a letter from "Network Finance Recovery" to pay for "overdue account" in Orange. I split with Orange 3 months ago, after being 4 years with them and they've sent me two bills, each for over 100 pound, which I completely disagree with. I actually paid one, and didn't pay the other one (I simply cancelled my dd with them). Right now I have a letter from this finance recovery company asking me to pay the bill + their fine (around 50 quid). Anybody ever dealt with Network Finance Recovery? Is there any way to contest all this and simply avoid paying this bill? Whi
  13. I unfortunately have a One Net contract with Vodafone which is not fit for purpose. I took out the contract specifically to have a landline number on my phone as I was starting a new business. The business failed and I am left with a contract of £47 per month which I could do without. The network is so poor that even the RootScore Report in March rated Vodafone as the worst network in the country. I have complained to Vodafone a number of times and asked if I can move to a cheaper tariff to see out my contract but they do not allow you to do this. Is there anything I can do to
  14. This is an odd one, and apologies if the forum isn't correct for it - this seemed the most appropriate. Several weeks ago, I purchased an 'unlocked' iPhone from the Carphone Warehouse. Immediately upon receipt, I sent this phone to an online company which colours the housing of the phone. A couple of weeks later the phone was returned, looking great. The only issue is, the company responsible for changing the colour also managed to lock my phone to a UK mobile network. Unlocked phones from the CW lock automatically to the first SIM card placed inside the phone and what appears to have ha
  15. Hello All, I need some urgent help and advice here please. Let me first describe the sequence of events happened to give the details: On Saturday 9th We (myself, my wife and two kids (less than 5 years)) were travelling from East Croydon to London Bridge. We boarded the 11:50 FCC Brighton to Bedford train. I had my monthly zone 1 to 5 pass. For my wife we purchased the day card (£5.90). In the train we were asked to show the ticket. We showed it. Asked for railcard. I had that and showed it. It was completed faded and date was invisible – so inspector took the lighter and
  16. I unfortunately moved to Vodaphone from O2 so that I could run my business from my mobile by having a landline number added to my mobile. What a mistake. I deeply regret moving over because of the lack of signal and constant signal dropouts when on the phone to clients. How on earth can you run a business, with what was the main business supplier, on a network that is truly not fit for purpose. I have contact Vodaphone on several occasions, spending an hour on the phone this weekend to them alone, to complain and now have no choice but to try and cancel the contract. I have a b
  17. I have a vodaphone contract and I'm finding that its not fit for purpose. The signal is know to be bad in my area, plus its very bad in many other areas I travel to. I cannot trust that this phone will work. I've had many calls with vodaphone to establish if its a setting or the sim card etc, none of these solution have worked. At what point (if any) can a contract be considered null and void due to network problems? Thanks
  18. Hi everyone; I have been on 3 network for more then 8 years now with few additional contracts on the same network. In January, my Sony Xperia S was taken for repair to a 3 shop, it had random restarts, freezing, yellow spots on the screen and loose back cover. 4 days later the phone was back and i received a text to go collect it. They done a hard reset and sent the phone back without the back cover. I notified the store that the cover was missing, and they asked me to go back there following week. I work full time so i went back within 2 weeks and cover still wasnt there. 4 mon
  19. I live in central london and Vodafone's coverage map shows solid 3G coverage for this area, yet at best i receive 3G about 40% of the time, the rest of the time my data connection is EDGE or even for much of the time, just 1990's GPRS. The network is so overloaded that even with 3G signal, actual internet access is not a given, but when on an edge or gprs signal (i.e. 60% of the time), a lack of internet connectivity is virtually guaranteed, since these arcane 1990's technologies are completely overloaded by all the modern smartphones in the cell trying to access high bandwidth modern in
  20. Hi. We have had major problems with this company (also known as Trans-aXion). Over a year ago we had a large electrical item delivered to the UK. We paid an extra amount for insurance. The unit was badly damaged when we got it - it had obviously been dropped. We immediately complained to the company. After many non returned phone calls, and non replies to emails, the company asked us to send photos of the damage, which we did. We were told that the courier was actually DHL, and that it was their problem. We pointed out that our contract was with Parcel Network, not DHL, and it was the res
  21. :attention: I work on my laptop wirelessly in the lounge situated near to the router and usually save work to my USB and then run (hardly) upstairs plug USB into my old desk computer (does not have internet access) to print off or scan documents. What would I need to do or buy to set up my own network so that I can print an email from my laptop, albeit, the printer will still be upstairs. Also, as my printer is also a fax, what do I need to connect to it, in order to be able to fax a document? Presumably, the telephone cable will need to be plugged in to the back of the printer?
  22. So this is my first post (Had I know this place existed before, I would have had way less headaches during the years dealing with cheating companies, less than helpful customer services and being fooled by basically every singer company I have ever signed a contract with, at least when thinking on technology and telecoms) Nevertheless, better late than ever, and in this case I seek advice of a different kind. So I bought a second hand handset from gumtree, a Galaxy S 3 with a crack in the screen and locked to O2, but otherwise in good condition and fully working. Complete with charger, bu
  23. Hi All Bear with me as i am new to the forum. I have received texts from NCS to call Adam on an extension number asap. This is not an extension number but your case file which would then confirm your identity. I have explained the harrassment policy to this company ( without giving my personal details ) to no avail. Number now blocked.
  24. Back in August 2012 I had an early upgrade via Vodafone from my old phone to my current S3. I wasn't due an upgrade at the time, and had another 2 months to go before I became eligible for one but due to ongoing issues with my phone and having thrown a hissy and threatening to quit when my contract came to an end in January this year they relented and gave me the S3 on a new tariff. The new tariff was applied and I got my phone. All was will until Friday when I lost all service. Thinking it might just have been a glitch on the network, I waited to see if it would resolve.. it didn'
  25. Hello everyone, Thank you in advance for reading this and commenting. Yet again my network service has gone down with o2. I am on a contract with them. In July it went down and we had a discount on our September bill. Am I able to cancel my contract now free of charge due to them not providing the service set out in the contract? Katie
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