I've ordered a leather apple watch strap from WSC - THE WATCH STRAP CO. The strap was faulty and I returned it back to them within a few days of receiving it and requested a refund.
However they refuse a refund and only offer a replacement or a credit.
They claim their terms of conditions clearly state that.
I am pretty sure that I have a right to a full refund but I am not sure which is the applicable legislation.
Is it the Consumer Rights Act or the Distance Selling Regulations?
Where can I find the relevant sections?
They also have a sticker on the straps that says