I purchased an induction cooker from a seller on eBay and the eBay listing said it had a 12 month warranty (purchased 13th December)
you can no longer see the listing page but they delivered it to me and gave me an invoice with 12 months guarantee written on it and £240 paid (£190 for the cooker, £50 delivery).
I was shown it working but they only showed me the front hobs.
the first time I used it I noticed that one of the rear rings only works if you push down on it until it gets started and the other rear ring will only work while you push down hard on it (which makes it impossible to cook with).
The rear hobs are the only boost capable hobs and boost is the reason I wanted induction hobs.
I can only cook one large pan at once as the other large rear hob doesn't work.
When I phoned him up about it he said don't worry you have the 12 month warranty
(at one point I was told this is a parts and labour warranty, it may have been on the original eBay listing I don't know) and to call him if it got any worse.
I felt sorry for him, I don't know why I'm not normally too soft but I said OK.
It has got worse, the other day
the ring that works normally if you push down on it at the start didn't and I had to cook on the small pan ring which doesn't heat the pan up effectively.
it's sort of working again (I have to push on it) but the other rear ring still doesn't work and it means I can't cook two large pans at once.
I want him to fix it.
He admitted on a phone call before Christmas he doesn't know a lot about induction cookers but said he knows a guy who does and would call me back.
I waited a month he never phoned back.
The past couple of weeks I've phoned him 3 times and sent him two text messages and he isn't responding or answering my calls.
I'd rather he fixed my cooker but if he can't or won't I don't see why I should have to accept a cooker I can only cook one pan on and want a refund.
It's my plan to write to him and give him 14 days to respond then try my luck with the online court claim to get my £240 back.
I'm on ESA so I think I can claim court fees back?
Is this a good plan?
Is there anything else I can do?
His delivery guy wrote an address on my invoice but I've never been to his shop so I don't know it's correct.
Can I ask eBay to give me the address they have for his company to see if it matches?
Any help appreciated,
I just want a working cooker.