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  1. Good morning , wondered if any could assist. In November 2017 i called into what i believed was a service station - SOUTH GATE PARK, A120 Stansted Airport , CM24 1AA as tired and falling asleep. i parked the vehicle in a bay went into one of the outlets McDonalds visited bathroom etc and left. Thought nothing of it . In December received a NTK about parking and fine. Wrote in as the driver as thought there must be a mistake . Met parking said i was only allowed to use starbucks Not Mcdonalds as was off their site. Then sent off to polpa who said no - guilty. Been fighting for 14 months , various debt collectors etc , threats . Now received letter from(JAN 19) saying i owe MET £160 and instructed to write . I Have never had such a nasty experience in nearly 50 years motoring. I honestly believe this has been designed to entrap people. I have a huge dossier . I believe the information /evidence is misleading as layout of site. AND FORGIVE me i was told this - (but not sure if true/applicable) - the NTK said the contravention was 08th Nov 17 BUT the Notice says date of issue of this notice 20th December 17- SOME 42 DAYS later , i was told only 14 days. What i cannot understand if true why did POPLA NOT pick this up ? Surely as experts(i am not just a pensioner) they have a duty of care - or are they independent and whose interests. If anyone can help please it would be most appreciated . And sorry if not to your rules on how set out not sure what i was supposed to do. tony213
  2. Good evening, I have received a letter from MET Parking Services starting that a fine is now overdue, the problem is, no initial letter was sent. They are demanding payment within 14 days, what is the best way forward. I go to Stansted a lot and I'm not 100% sure the charge is genuine as it was from a few months ago. Date of incident is the first week of November and this is the first letter I have received regarding this (today).
  3. Exactly same situation. Starbucks Stansted refused to deal with my case.
  4. Hello all Just looking for a bit of advice please. I own and live in a house which I bought in 2003 on a 25 year mortgage. Since that time I have been paying a tiny ground rent (it’s about £4 semi-annually) to a property management company. I have received an inheritance recently and decided I would try to find out how much it would cost to obtain the freehold on the land my house is built on and how long is left on the lease. This weekend I sent two separate enquiry emails to the property management firm. The first reply I received contained a letter saying they want £90 to provide a quote for buying the freehold. I had only just recovered from the fee they are wanting to send a couple of emails when they responded to my second letter stating that they want £210 to look for the leasehold document to send me a copy from their archives, which they will refund 50% of if they can’t locate it! So they want £210 to answer a question and £105 not to! Does anyone have any suggestions on how I ought to proceed? Many thanks.
  5. Hi All In May I visited Brighton and went to park at the MET College as I had done many time before. However, instead of the college managing the car park it was now managed by CPM. The essential difference being that you used to pay in cash but now you have to pay over the phone to Just Park (not that you could tell how much as no signs showed the tarrif). After parking in the half full car park I saw a number of people in discussion in the middle of the car park. I approached and asked what was going on and they advised that they were all trying to call Just Park to pay for parking and kept being told the car park was full . After much discussion everyone agreed we would park and leave a note on our cars advising we had tried to pay and would be happy to pay if contacted. A week later I received a PCN for not buying a ticket. I had wrongly assumed the site would have a parking warden but of course the ticket was issued based on photographing my car on entry and exit so my note was never seen. I appealed the PCN based on the message saying the car park was full and requested they review their tickets for the afternoon as there would be an above average number of tickets issued due to the other people who also left messages. Today I have received a letter rejecting my appeal on the basis that the car park was full as other people had paid in advance for the spaces so by parking I was obstructing other drivers from using their designated areas. It says I should have refrained from parking and contacted CPM for advice. I repeat the car park was half full when I arrived and almost empty when I returned to my car. The recorded message did not explain why the car park would be full and I dont recall adequate signage explaining this in the car park. Can anyone give any advice on how I might appeal to the IAS? thanks Steve
  6. hi Hopefully someone will be able to point me in the right direction. I received a penalty notice today as the registered keeper for "Vehicle left in Southgate car park and occupants left Southgate park premises." Basically a friend borrowed my car parked in this carpark but went to the Macdonald's which apparently is not on the premises! For PCN's received through the post [ANPR camera capture] please answer the following questions. 1 Date of the infringement 26th July 2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 24th August 2018 3 Date received 28th August 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] No Have you had a response? [Y/N?] post it up 7 Who is the parking company? MET parking services 8. Where exactly [carpark name and town] Southgate Park, Stansted (Retail site at Stansted airport shared between McDonalds, Starbucks and two other food venues) For either option, does it say which appeals body they operate under. BPA There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here copy the windscreen or ANPR section to your thread and answer the questions...
  7. 1 Date of the infringement 19th June 2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 12th July 2018 3 Date received 14th July 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] N 5 Is there any photographic evidence of the event? Yes, ANPR capture of rear VRM leaving car park and several CCTV stills of people walking out of the car park 6 Have you appealed? {y/n?] post up your appeal] No but have one planned, essentially confirming that without prejudice the keeper has received their NTK, cannot recall the driver on that day and as there was no NTD left on the windscreen, assume they must be relying on S9 POFA to recover their charge from the keeper, however as they are outside the 14 day requirement within law this is not going to prove successful. Have you had a response? [Y/N?] post it up N, Will edit when recieved 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] (364) Southgate Park, Stansted, CM24 1PY For either option, does it say which appeals body they operate under. BPA Met R.pdf
  8. Good morning, I hope that you are able to assist with a parking charge issue notice that I believe has been unfairly issued. Apparently the reason for issue is that the driver left the premises (Code SPC) in that they walked 50 feet to a McDonalds on the same site. The signage is one of 4 that are used on the same site, all look the same except with different terms and conditions. The "evidence" in this case is still images from a CCTV system. The area referred to on the signage is not clear. [ANPR camera capture] please answer the following questions. 1 Date of the infringement 29th December 2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 7th February 2018 3 Date received Arrived in post yesterday AM 12th February 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] NO 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] NO Have you had a response? [Y/N?] post it up 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] Southgate Park, Stansted (Retail site at Stansted airport shared between McDonalds, Starbucks and two other food venues) For either option, does it say which appeals body they operate under. Mentions POPLA if appeal received within 28 days There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here None - First contact is wth the notice to keeper. I would be grateful of any advice that you could offer. Regards
  9. Hi Received letter from DRP (Debt Recovery Plus) to pay £160 for unpaid PCN from 14.4.18. I've never received a PCN from UK Car Park Management Ltd before, so this is the 1st time I've seen anything! Just called DRP to get more info - they have photos, say I exceeded maximum stay (or may not have paid). I remember being surprised on the day that it has changed at Brighton Met College to the new system, lots of people that day had confusion, couldn't pay by phone (there's no cash option) or was told carpark full, which it clearly wasn't. I have phone record on that day, but that's all but think we may have had similar situation where it said full and we put notice in the windscreen to say this. They asked if I moved recently - I did in Oct, but did update my address with DVLA, etc. Again this is the 1st I'm hearing from them. They just said on the phone I have no right to appeal or dispute, to pay £160 or further action! Any advice would be appreciated - should I ignore, should I contact UK Car Park Management directly instead...? Many thanks,
  10. Hi, my post is relevant as its another MET PARKING CHARGE NOTICE debacle. This time at Mcdonalds, Gatwick As per the previous poster, my first correspondence from MET was a 'reminder' document. Please see the 2 files attached. I have two questions before I lodge my complaint / appeal with MET. First - I received this notification 25 working days after the alleged infraction - yes the car was there on that date however "the driver" was not aware of any parking restrictions, nor did "the driver" notice any signage - which seems a regular theme. Secondly - the notice wording suggests the drivers details have been provided by the registered keeper?????? There must be some telepathy going on here Would appreciate peoples views on whether I should respond to MET using the many templates provided OR just ignore the letter given the 2 points raised above.. Thanks attachment.pdf
  11. Just a preliminary enquiry at the moment, nothing yet received. On 7th feb, I went to a McD's in a SW town, went thru Drive in, parked up and ate. They have copious signs about a 90 min time limit. I went to go approx. 40 mins after entry (Couldn't see any cameras/physical presence but car had a flat battery ( removed) Called RAc who duly came and tested etc and gave jump start at about 2hrs from entry. Before this, I went into McD and saw duty Manager and gave reg no etc and brief explanation ( They said they would log to prevent any "Fine" - pointed out that a fine was an incorrect term) I have heard nothing yet, but having seen various posts, just wanted to check that should anything occur, I can defeat this, The RAC will no doubt have a log, and so should McD Took photos of signs which show communication address for Met puking as a PO Box isn't this a non starter anyway? Will post if anything develops Thank you all for everything you help everyone with in all matters
  12. Hi there, received a parking ticket from Met parking whilst i was unloading my car after doing a massive at Costco. I parked in the small 4 car car park in front of my flat to unload some shopping that i had done earlier in the morning from costco. I live on the 3rd floor with no lift, i tend to take my time as its just me unloading. I have a permit to park on the main road and yes i could have parked on the main road, but i would have taken me ages to unload and didn't want to risk my daughter running across the road, whilst i was doing this. I also have a visitors permit to park in the car park where my flat is, but didn't think it was necessary.. ..maybe naive but i was genuinely unloading my shopping. can i appeal on supremacy of contract. I understand that my landlord is their employer. Ive attached the sign and parking charge met parking signage.pdf met parking pcn.pdf
  13. Hi, I just wanted to see where people feel I stand on this matter as now have threatening letters from Zenith Collections, having previously received them from DRPL (which I see are actually the same company, a nice tactic to scare you that the claim has been escalated, I really can't understand why this kind of approach is still allowed). I allowed my father in law to use a car I owned and he got a parking charge on 20th April 2017. When I received the charge I passed it to him and he said he would sort it out. I did not however notify MET Parking that he was the driver as they say I legally had to do within 28 days. At that time my wife was pregnant and due to complications, we were in hospital at least twice a week, my daughter was born two weeks early after being induced on the 17th May (born eventually on the 19th but not let out of hospital until the 21st due to further complications). My father in law had not been well for the previous month and had seen a rapid decline in the fortnight prior to the induction. On the day of the induction they found lesions on his brain and he passed away on the 9th June having been in a hospice for the final fortnight. Unsurprisingly I did not check if he had actually sorted the parking ticket. Once the dust had settled and funeral taken care over, I started to catch up on all those things that had been set to one side. I spoke to Met and told them the circumstances and as I had received a letter from DRPL, I also spoke to them and sent the email below on the 3rd August: Hi, as discussed on the phone, an appeal has been made to Met Parking about this claim. The driver of the vehicle was Mr xxx xxx (address), my father in law, who worked in the same industrial park and to whom I was letting use the car whilst he waited for his company car. I passed him the original letter from Met Parking when received and he assured me he would resolve. He sadly passed away on the 9th June. Given he had assured me that he would resolve at the time of receipt, I had ignored further contact from both yourself and Met Parking. My wife also gave birth shortly before the death of her father and hence with both combined, this is the first opportunity I have had to start dealing with issues in relation to my father in law. If you need any further information then please let me know. Please can you confirm receipt of this email. I did not receive a response to the email so believed that they understood and would at the most, move the charge to the estate of the deceased. I then received a letter today (26th October) from Zenith with the we are going to start legal proceedings and this may also seriously affect your ability to obtain credit letter. I gave them a call, said that I had emailed which they said they could see but as I did not notify them within 28 days, legally the charge falls on me. I explained the circumstances again and said I am not paying as it is not my parking charge and given the circumstances I would hope a judge would understand why their timeframe was not met. This is causing distress for my wife and mother in law and I just want it resolved but realise I may have to sit it out. Where do people think I stand legally on this? Is the 28 day rule one which in court would mean I am liable or one which mitigating factors can excuse? Many thanks in advance for any comments, James Following on from my call earlier, they have now replied to the original email: Thank you for your email regarding the above Parking Charge Notice (PCN). Can you please send a copy of the death certificate for the driver of the vehicle. Payment Methods Online Payment: Telephone Payment: Ring 0208 234 6775 Bank Transfer: Quote your reference number to Debt Recovery Plus Ltd, Royal Bank Of Scotland, Sort Code 16-00-01, Account Number 20891316 Cheques/Postal Orders: Should be posted to the address below, made payable to Debt Recovery Plus Ltd. Please write your reference number on the back. Kind Regards
  14. I had been with Natwest for 22 years and had a black account with the Gold Advantage Charge card. I was advised to become a company as I would be delivering a service through several agencies. Unfortunately, due to exceptional circumstances and include a bad personal relationship left me in debt and I am about £8 -9k in mortgage arrears on a house I rent out and a personal overdraft that was £12k. In 6 months that OD was cleared and both business and personal accounts were in the black. The difficulty in meeting the mortgage department for an arrangement to be put in place was mainly because this period was over the summer, they would meet with me after 5pm and if I called at 4.45 they would not deal with me. I sent in 2 income/expenditure spreadsheets but they clearly didnt see them but I managed to set up a DD for the mortgage online and I met the deadline. That evening all three of my accounts were closed. I called the callcentre and they said they didnt have me on record. I tried to log a complaint and they were too busy on the Friday but promised they would be in touch the next day. They never did. As a prelude they stopped my access to online banking even though there was no way of spending money or transferring out into other accounts so it made knowing where I was financially and who had paid me and hadnt. The worst thing is that I couldnt operate, I need supplies, sundries and I was without any money to buy food or even some milk. I told Natwest this but they told me all my funds were transferred into the mortgage. It took a further 3 months to work out what had happened and the cause was not offered to me by the bank whose level of investigation was looking at the screen in front of them whilst on the phone. They hadnt cancelled the previous direct debit so every month the original arrangement would draw funds then the older previously arranged dd would be rejected. This was recorded as a default. I tried to make it clear to them there was an arrangement in place, it utilised a payment system set up and approved by the bank and it was their job to find out where the money was disappearing to every month for three months instead they left it to me. I complained about being oushed further into hardship by continued charges I had no way of keeping track of as the online facility had been taken away four months before they closed me down, failed to log 6 out of 8 attempts to complain and didnt care that I had not a penny for two weeks. They tried to issue a repossesion order and I wrote in to the lawyer to say that was illegal as the account was under dispute. In the meantime, I asked for SAR to get all the account information and after three months all I have is mortgage account copies. The lawyers are now calling me and I am sure its about instructing me to pay the arrears within the week or they would issue a repossession order on the house. They cancelled the direct debit that existed so I was conscious to keep puttting funds in every month but trying to function without a bank account lost me more money and irretrievably lost more clients. I am expecting a lump sum of money that will clear the arrears but the knock on effect meant that I was late paying my suppliers and one has taken a county court judgement out against me and bankruptcy is where I am at if I dont have some means of a reprieve. Yes, they said that if i didnt have an arrangement in place my account woud be closed and they talked about recovery. Sounded to me it was going to get better! The arrears werent as much as my overdraft which i cleared in less than 6 months and they had said the the charge card was a different legal entity and when I called the credit card company customer services before they closed my accounts they said that there wasnt any money owed and that it would be fully operational once the mortgage arrangement was in place. That wasn't true and I also lost my 36,000 reward points as I had no online access and frankly more serious things to worry about. i cant really afford a litigation lawyer at the moment and have little faith in the FSA from what I am reading. The banks replies to my complaints are to issues that weren't raised and they have not taken notice of my plea to allow me access to funds I had to eat and drink. I was not notified clearly that every account would be closed down and as far as I am concerned there was an arrangement in place that obviously isnt integrated into the RBS network as they couldn't see that the money had been taken from the holding account and HSBC provided a fast pay reference number. You cannot open another bank account if you have mortgage arrears is what every other bank told me but once I called the Business Debtline they advised me to walk into a bank and ask to open an account. Why didnt the other banks suggest this to me? A week after submitting an application form for a Cashminder account with the coop was i able to restart rebuiding what Natwest pulled down.
  15. Hi there. My mum parked at the riverside leisure centre in Norwich to attend a swimming class, and was later told about a membership to attend the centre. This followed by significant delays to the application process pushed her stay over the two and a half hour limit on the parking. I have attempted to contact the manager of said facility who basically says "its not our fault, its yours" and is basically refusing to do anything until he's looked into the delays that I feel he thinks I'm making up. My question is where should we go from here? I can see that the overwhelming feeling on this forum is to ignore met parking and get on with life, and I feel that it is entirely their fault (there was one sign near the main door warning of the 2.5 hours and that it can be extended for the first 90 minutes only, which would not have helped in this case, and the fine notice on the signage is extremely small) If I have broken any rules, please be accepting and inform me, I'm a bit livid over this to say the least.
  16. Hi , I received a charge from MET parking, apparently my charge was observed for 20 minutes. The reason my car was parked at the front was because i had just returned from the school run, unfortunately for me, where i live they are building the Royal Wharf. which means that every day for the past 18 months if you move your car from 7.am and after, your space will be taken, and all the other roads have no space due to amount of contractors they have working on the site. ive seen some people arrive as early as 5am and sleep in their cars until they have to start, and of recent vans are parking and leaving their vehicles on the road until Fridays, meaning less and less space for residents on the road, on the day of the offense, i arrived from school run with my 2 year old daughter, and there was no parking spaces on my road or on any of the other road around. My daugher was bursting to do a number 2, so i parked at the front and took her upstairs. When returned i had received a ticket. I don't have a permit to park in the 3 car space available on the grounds. Im stuck on how to appeal
  17. Hi - i'd be very interested in hearing the views of some of the forum regarding an issue i've been looking into for around 2 years. It involves a piece of land that used to be free to park in, but a few years ago was changed to a Met Parking enforced zone, free, but for 2 hours. The legality of how it was originally voted for is sketchy, but a supposed consultation with 5 local shops suggested it was a good idea - no residents were consulted, and with parking terrible on the main roads, this has meant sometimes there is no option but to park and leave the car there, resulting in tickets. Over the last 2 years i have tried to find out the name of the contact at Barnet Council who organised the consultation, and who runs the contract with Met Parking. Nobody has been able to give that to me, not even with a FOI request, and in fact there was originally a debate over who the land belonged to. The Council insisted it was Barnet Homes, whilst Barnet Homes said it wasnt them. It took myself to show the land registry documentation and the council's asset register to prove it was the councils. Met Parking refuse to offer any help as to who their contact is, and I have now escalated it because i have over £1000 of parking tickets piling up. I can only assume that the contract was instigated by an individual within the council, possibly on receipt of backhanders possibly not (no liable there), who may have now left, and nobody has a clue what the story is. My premise is that the original consultation was totally inadequate, and it should have been made a residents car park, but at the moment I am waiting for the Head of the Council to revert with help if he can, other than that I'm at a loss. I'm happy to talk through the information I have with somebody, as i said, it's an interesting one, and I'm sure one of you would love to get your teeth into Thanks, Jude
  18. Hi guys, my daughter had my car on holiday and overstayed her allotted 60 mins in a McD's car park, South Hayes by 25 mins. Because of this I received a parking charge notice for £100, discounted to £50 if I pay within 14 days. I live in Scotland and I am not too familiar with English Law so can someone please tell me if I have to inform them legally who was driving the vehicle? They quote paragraphs 9(2)(b) and 9(2)(f) of Schedule 4 of The Protection of Freedoms Act telling me that the driver of the vehicle has to pay this charge and that if I don't tell them who was driving then they can pursue me for the charge. Any advice on how to go about this would be welcome. Thanks. hodgsoi
  19. This weekend my daughter received a parking charge notice from MET Parking Services that her vehicle was parked for 71 minutes , oversstaying the free parking time of 60 minutes. Although she is the registered keeper, she was not driving, I was. We stopped at the restaurant, and had a lot of trouble parking. The car park was full and there were many taxis there. After we found somewhere, we queued for food and we waited about 25 minutes in all to pay and for it to be cooked. After we had eaten, we used the washroom facilities and went back to the car. We had to wait about 10 minutes to reverse out of our space as there was a queue of taxis behind us blocking us in. Imagine my horror when the parking charge arrived, charging us £100 with a discount of £50 if paid within 14 days. What should I do? Do I appeal? I phoned McDonald's customer services, but all they advised was that I should of asked the manager for an extension in time for parking. Thanks
  20. Of course they did, that is how they operate, see one person use it twice in the same day and they ditch the first leave and the second arrival. It's done purposely to rip-off motorist and make illegal fat profits. http://www.msn.com/en-gb/money/news/grandad-fined-for-staying-too-long-at-mcdonalds-despite-spending-less-than-30-minutes-there/ar-AAihXWy
  21. Hi, in March my wife parked at Macthedonald at Gatwick and overstayed by 19 minutes. I suggested she ignore the subsequent demand from MET parking following advice I'd read online. We've kept to this approach but we are both now worried as a demand for £150 from DR+, to be paid today, was waiting for us after our recent holiday. They quote the Supreme Court decision of 4th November 2015 as being a clear ruling that their client has to the legal right to make this claim and payment should now be made or court action will be recommended by them to the creditor. I know nothing of these companies so any advice as to stick with the ignore approach, contact them and offer some payment, pay up or go back to MET parking and speak to them or something completely different would be appreciated! I checked MET's online payment system and it says the charge against us is "on stop" - presumably as it has gone to an outside agency. Thanks Dragon
  22. Received a £100 charge from MET parking for overstaying a restaurant car park by 19 mins ANPR cameras from what I can tell. Signage is all there, just didn't realise I'd been there so long (we were looking after a friends daughter whilst their other daughter was taken to hospital ill, so were trying to keep her occupied - on top of our own kids) Tried appealing to the company in question directly via their customer services, but got a copy & paste reply about the restrictions being there to stop taxi drivers. I've seen the stock appeal / reply - should I send that, or should I point out that I was indeed in the restaurant (can show bank statement showing it, and curiously, I also have a video i filmed in the restaurant at the time)? Think I've missed the half price cutoff now, but to be honest, I'd rather pay £100 kicking and screaming than hand over £50 quietly anyway
  23. I got a MET Parking Fine for spending too long in McDonald's back in June. I rang McDonald's who said they'd sort it. Heard nothing back so rang them again and claimed the conversation never happened. I appealed with POPLA because I felt £100 was excessive for a free car park especially at midnight when my car was the only one in the car park so there were no losses. This was rejected. And now I've just got a letter from the Debt Collectors. Should I just ignore?
  24. HI all, In the past when ive had these i have filed them in the bin and ignored the reminders and nothing has ever come of them, but, i am reading more about them going to court these days so want people opinions on if i should appeal or ignore ( or pay ? ) A sunday afternoon, spent 112 minutes in mcdonalds having lunch, drinking a couple of coffees and utilising Maccy D's free wifi to watch Lewis Hamilton win the grand prix championship and Liverpool play on sky go on ipad. I did notice the parking signs as i drove in but assumed they were 2 hours stay like most other places. just recieved a Parking Charge Notice from Met parking services so what to do next ? owt or nowt ? Scort
  25. Managed to get myself a Parking Charge Notice issued by MET Parking in a Chiltern Railways car park. I use this Car park every day and always buy a monthly ticket. On this particular day I was running even later than normal and parked the car as the train was coming into view I grabbed my laptop and flung the parking ticket on the dash to only return that evening to discover the ticket hadn't stayed on the dash and a nice plastic envelope stuck to my windscreen. I have all my tickets and receipts going back over 12 months including the valid ticket for that day. I've been reading what I can find on the forum and it appears the advice is to wait for the NTK letter to arrive before appealing, is this the best way forward? I will get some pictures of all the signage in the car park but it definitely mentions railway bylaws on some of the signs I've seen. Not sure if it makes any difference but the car is actually registered in my spouses name even though it is the vehicle I always drive. Can I assume if I write to them now stating that although it wasn't displayed correctly I had a valid parking ticket so no loss has been incurred this would just get rejected out of hand? and would that weaken my case later? I'm annoyed with myself for letting this happen and annoyed with MET for trying to charge me £100 for something I had already paid for. What the best way forward in this case? Thanks
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