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Found 13 results

  1. I purchased carpets for 2 bedrooms and stairs told the guy i would not be able to clear rooms. Came with free fitting never said anything paid for carpets. Then he said you will have to clear the rooms. I said i just told you i could not. said well they can work around and do one room and then come back next day and do next. said no wanted it on one day Well they arrive i cleared rooms bar the beds they refused to fit had a long argument with owner who said they could not becuase they had to put grippers down. Then when i said but the rooms ar
  2. I am having two rooms fitted with carpet on two separate days, the first fitting day has been confirmed. There payment dept has since left a message on the answer machine saying the full payment in total needs to be paid before the first fitting even though there are two separate fitting days. I have paid half of the total amount which seems reasonable, can I pay the rest after the first fitting but before the second ?..
  3. Hello Friends, Yesterday, me and my wife had this bad experience at a carpet shop. After bargaining the price, when we decided to leave the shop without buying, the salesman asked me 'What happened?'. So I said that I will wait for being more closer to Christmas time. Then the salesman gave very rude reply to us that "come after two three years and the prices will be low" and in a very condescending manner. My wife felt very bad and insulted about this. Can I use any legislation to help me in this case here. Really help as my wife was almost in tears when she left the shop. I r
  4. My daughter and myself went to a carpet shop on Sunday to buy some new carpet for the stairs, not a great lot needed. Daughter gave the chap her stair measurements, and she chose her carpet that was on a large roll. She paid for this along with fitting costs and arranged the date for it to be fitted which was the following Wednesday (tomorrow) Today she received a call from the shop saying that they had run out of her chosen carpet , could she go down and pick another one , or wait ten days for some more to come in. WHAT ! This carpet was bought an
  5. Hi all, my tenant upon moving out hired a carpet cleaner to clean the carpet. The cleaner came a couple of days ago did their job and left, the carpets were still damp after 24hours and not to mention shrunk! The letting agent still has the tenants £1800 deposit and the carpet to replace is around the same amount. 1. Is the tenant able to sue me if the deposit is not returned through small claims? 2. Can I sue the carpet cleaning company as I have suffered Loss/ Damages or does it have to be my tenant whom sues the carpet cleaning company as they paid the fees/ contrac
  6. Hello forum, I hope someone can help me as I'm feeling quite stressed about my situation. I am stressed at the lack of customer service I've received where people misquote prices and don't seem to care you have a timetable you need to stick to - they're quite happy to mess around with timings and not be accurate enough when they quote timings, they just don't care and they just want the sale. Quick bit of background and then will ask my questions. I ordered a Tamla lazy boy sofa 3 seater and a 1 seater (manual recliners) and was told 7-8 weeks for delivery. I was unaware at the time ther
  7. I ordered a carpet around a month ago from Carpet Right. Today, the fitters turned up to lay it, only for me to realise that they had brought with them, the wrong carpet. One of the fitters then phoned Carpet Right, and he was told that the wrong carpet had been put in packaging that my carpet ought to have gone in. ie. it had been mislabelled. Now, I have been told that the correct carpet cannot be laid for another two weeks. So, I am now in the position of having a hallway, stairs, and landing just covered in underlay. This is obviously a huge inconvenience. My question is thi
  8. Hi We moved in our flat 2 years ago which had new carpets when we came in, we noticed moths a while back and when I looked into getting read of them it suggested they could eat the carpet bare so I did a survey of the room (bedroom) where we see them and when I removed a chest of drawers there was a hole of bare carpet about 8 inches square. Do I have to replace the carpet? We rent with Savills and the flat is property managed by them! Thanks Sam
  9. Five furniture and carpet retailers have changed their pricing practices following an OFT investigation. A Share & Sons Limited (trading as 'SCS'), Carpetright Plc, Dreams Limited, Furniture Village Limited and Homestyle Operations Limited's trading brands 'Harveys' and 'Bensons for Beds' have each confirmed their commitment to using genuine reference prices and, without any admission of liability, have made changes to their reference pricing practices. The OFT has therefore closed its investigation. Reference prices are used by retailers across their sector to ad
  10. Can anyone advise on what to do please. We hired a carpet cleaner at the weekend as living room carpet looked slightly flat and grubby in places. Spent all afternoon Suday cleaning with a machine hired from tesco. Rug Dr. Used the recommended cleaning solution and followed the instructions to the letter. Next day carpet looked like new. Tuesday morning we noticed a strange smell which has steadily got worse. It's like a combination of wet dog and old running shoes!!! I've had the heat on and windows open. I've tried shake and vac and febreeze. Still no better and getting worse
  11. Hi all, new to this forum, have previously managed to just mention the word Sale of Goods Act in previous stores and successfully had my issues resolved. However, the manager of my local SCS store seemed completely oblivious to the SOGA and as such is adamant that the issue with my carpet remains the responsibility of the manufacturer. In brief, we had a new carpet & underlay fitted by SCS back in January. In August we noticed the carpet was starting to fold over on itself, ie crease. After phoning the store and a message being passed to the manager the fit
  12. Hi All I had a leak in my flat which damaged the floor and carpet, so I had to move out for 2 months whilst they took the floor and plaster out. I got a call from the Housing Association giving me a moving in date I contacted my insurance they passed me on to renew carpets and they could only time they could visit was 2 weeks later to give a quote, problem was I had to move back in the day after they were coming. I called my insurance and explained I have to have it fitted before I move in the advised it was ok it will be a cash settlement, I requested an email confirming this. It cos
  13. My Father lives in a retirement apartment managed by Peverel Retirement. All corridors are carpeted using the only carpet Peverel will use - made by Heckmondwyke. All corridors have fire doors fitted at regular intervals. A section of carpet has recently been stained. The House Manager requested Heckmondwycke to visit and try to remove the stain. This they did but was unsuccessful. Peverel claimed off the insurance which they demand my Fathers development has, through their own brokers, Kingsborough, which is part of the same group of companies as Peverel and get paid extortionate com
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