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Found 2 results

  1. My other half bought two dresses from a well known high street store, tried them on at home and returned them, they refused to refund one dress as it had a stain on it. They are blaming us for the stain but it was already marked but we cannot prove this. They are saying there is absolutely no way they would have missed it as they check all dresses at point of sale, but they clearly did miss this and the other faults on the dress which are in addition to this - there is a clasp missing at the top of the zip at the back and a couple of other minor marks. It is clearly a well tried on shop dress. They have flatly refused to refund the dress and we now have to contact customer services. The dress still has the anti tamper tags intact with a very large heavy label attached so it is obvious the dress has not been worn out of the house. We want to take this further and will take it up via email (there is no tel number) and just wanted some advice on the best approach. The dress was £120.
  2. My Father lives in a retirement apartment managed by Peverel Retirement. All corridors are carpeted using the only carpet Peverel will use - made by Heckmondwyke. All corridors have fire doors fitted at regular intervals. A section of carpet has recently been stained. The House Manager requested Heckmondwycke to visit and try to remove the stain. This they did but was unsuccessful. Peverel claimed off the insurance which they demand my Fathers development has, through their own brokers, Kingsborough, which is part of the same group of companies as Peverel and get paid extortionate commission to use Zurich. The Insurance have come back to Peverel and said they will pay for replacement carpet - between fire doors. They say their policy is to replace carpet only up to thresholds. Unfortunately, Heckmondwycke, insisted upon by Peverel, no longer do the carpet which the Development have, which is about 5 years old. So the Development will have to have two different carpets down a corridor. Halfway down the corridor is a lift. The residents have tried to be reasonable and asked if the insurance will pay down to the lift lobby, but they have refused. Is their anything they can do to get matching carpet? Its going to look a real mess.
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