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Noebys

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  1. Thank you Stu007 for your reply. Our previous Managing Agent is not a member of ARMA. They were accreditted by Leasehold Knowledge Partnership but when that body approached them about some of our concerns they simply resigned their membership. Their redress scheme is the Property Redress Scheme but they will not get involved as we are in litigation. The same applies to the Lease advisory Service. I really feel we are well and truly 'stitched up' and the only way our RTM can go is to have some sort of faith in our solicitor, although I do fully appreciate how they feel. Like them
  2. I'm not sure if I am in the right area, but hope someone can re-assure us we are doing the right thing. I am a leaseholder in a block of retirement apartments. Two years ago, with 100% agreement of all leaseholders in the block (70) some residents acquired RTM and after lots of visits to other blocks, and doing all the checks they could, the RTM company employed a new MA. After 12 months they decided that these new MA's were actually worse than the original ones, so they terminated the agreement after 12 months by highlighting breaches, using a solicitor. They then employed another
  3. Sorry - think I replied to you on Honeybee13!
  4. Thank you for your reply I think without exception all residents here feel desperately sorry for this poor man. Sorry to put it bluntly but he has been 'dumped' here by his sister without any thought for his welfare, or ours. There may well be changes in his life that caused this, but what happens when changes happen again? As detailed to Honeybee13 he is not an owner or a tenant with a shorthold lease. He is living free in his sisters flat in an independent living retirement development (which his trust paid for!) and has a diagnosed mental age of 9. I agree that what the Men
  5. Thank you for your reply. There is a minimum age and this man is over that age. However he has a diagnosed mental age of 9 according to his sister. The story that the sister has told us is that when Mum and Dad died money was left in a trust for this poor man. So his sister bought the apartment in a independent living retirement rather than seeking the help he needs! The apartment is in her name. His sister has now agreed it is not the right place for him and has put the flat on the market. Although everyone agrees it is not right for him, the Responsible Clinician in the Mental He
  6. We live in a private block of retirement apartments with no assisted help and a visiting manager employed to look after the building. A mentally ill man has been living in an apartment owned by his sister. For the past 6 months this poor chap has become violent and delusional. He has caused damage and has threatened and terrorised elderly residents. He also exposed himself and made many lewd comments. He also was involved in an incident where he had a gun and threatened residents, paramedics and the police with it. 4 armed policemen, three others and a do
  7. Thanks for the replies and for the further research. I am really concerned about still driving it knowing there is a fault and the insurance situation. I am visiting the dealer tomorrow to discuss my concerns with him. Your comments will be very useful to repeat. Thank you again.
  8. I purchased a new Skoda Citigo from a franchise dealer at the beginning of March this year. Three weeks ago the gears would not engage, I took a video of the concern. After waggling the lever about a bit, it released and I returned the car to the dealer. Under the warrenty they changed the gearbox free of charge although I had to pay £12 per day to eliminate a £1,500 excess of the insurance for the courtesy car. The gear lever jammed again. I again took the video and again returned the car to the dealer. They kept the car for two days and have said that they cannot find a problem and t
  9. Hi EveOwes Thank you for the prompt reply. Yes - I think you could say we are paying for the service twice. The service used to be part of the management fee, and now it has been taken out of the management fee and we have to pay for it when we use it. However, the management fees have not been reduced. We paid our yearly management fees in July based on the fact that we were receiving this service 'free' and in July we were told we would now have to pay extra for it. All you say about the lease is correct - it does state just as you say. We do get to see quotes and invoices etc
  10. I live in a retirement leasehold property managed by a Management Company. Two years ago we paid for a particular service within the Management Fees. This service was carried out by employees of the Management Company. The Company, who were in financial trouble, made this department redundant, and now we have to pay additional charges every time we use this service , as the company has outsourced it. We have written for a refund in the Management Fees and have been flatly refused - to quote '...Nor is there any intention to apply a refund to management fees'.
  11. Thank you all for you prompt replies. Obviously my Father and other residents will not be happy with your replies as its not what they wanted to hear! But somehow I don't think they will give up! Kind regards
  12. Thanks Forwhatitsworth for your prompt reply. Reading my post again, I don't think I made the problem clear. Sorry for any confusion. The residents will have the same brand of carpet as a replacement, but because that pattern is not available any more, it will be a different pattern. This will be laid in the middle of a long stretch of original patterned carpet. It will be between the thresholds of two fire doors, which is where the insurance company say their policy states that they work to. With reference to the insurance policy, Peverels own broker has arranged the policy, so hopefull
  13. My Father lives in a retirement apartment managed by Peverel Retirement. All corridors are carpeted using the only carpet Peverel will use - made by Heckmondwyke. All corridors have fire doors fitted at regular intervals. A section of carpet has recently been stained. The House Manager requested Heckmondwycke to visit and try to remove the stain. This they did but was unsuccessful. Peverel claimed off the insurance which they demand my Fathers development has, through their own brokers, Kingsborough, which is part of the same group of companies as Peverel and get paid extortionate com
  14. Thanks both - I was afraid it may be more action required, with of course more costs!
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