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Found 17 results

  1. Hi I was drawn to an offer of two pairs of glasses for the price of one at our local optican so I took up the offer. Normally my employer pays for my test but this offer seemed good. The experience was okay until I was asked by a counter person to answer some medical questions about my parents. She asked if my parents had Glaucoma and Diabetes. I said I thought my father had Glaucoma and Diabetes. He did have diabetes. She then said I can now have a free test. I was willing to pay there and then, though she insisted that I qualify for a free test. She asked me to sign a form for the
  2. I posted a thread about trouble I am having with a Vauxhall main garage (Go Vauxhall) without first introducing myself, sorry !!! Anyway, came across this site after searching the internet for help filling in a form and taking out a civil claim against the garage. Good site by the looks of it so far, with a lot of info and reading. Hopefully will be able to get some advice, and give some where I can.
  3. Hey everybody, New poster here, I have been a lurker on here for a while now I am just wondering what other opinions are on this. I contacted my bank RBS via their online complaints form 1 week ago. I did not receive any kind of email verification from them to say that they had received my message, the terms of their complaints procedure says that they will be in contact within 5 working days. I have a disability and am unable to use the telephone because of it, I explained this in the message, I asked in webchat on Friday if they had received my message
  4. We picked our car up Saturday 31st, from a garage near sheffield, we got finance on the car, so though at least if things don't go right we can just deal with the finance co' So believe it or not, the car started playing up, pulling to the left and knocking around, we managed to get it home as it was closer than returning to the dealer ( safely anyway) after speaking to the rude dealer who said it had just been mot'd and serviced, and putting the phone down on me a few times, it was agreed to take the car to a local garage for them to have a look at . within 5 min
  5. Hello Friends, Yesterday, me and my wife had this bad experience at a carpet shop. After bargaining the price, when we decided to leave the shop without buying, the salesman asked me 'What happened?'. So I said that I will wait for being more closer to Christmas time. Then the salesman gave very rude reply to us that "come after two three years and the prices will be low" and in a very condescending manner. My wife felt very bad and insulted about this. Can I use any legislation to help me in this case here. Really help as my wife was almost in tears when she left the shop. I r
  6. Hi all. Didn't know what else to call the thread!! LOL. I had a bailiff at my door yestrday afternoon for council tax, i owe 410 quid, the bailiff has now said i owe 720 quid, wtf. I had been trying to offer the council some payments but they wanted more, offered 40 pound a month they wanted 120. I cant afford that. The bailiff wants the whole lot. Phoned the council they said its too late Ive got to pay the bailiff. Well seeing as the bailiff was a loud rude bully I have no intention to pay him. Told me he will come back with a locksmith and take everything i own. Then said it pr
  7. Hey again. I'm in my last few weeks at ingeus, sentence is due to end on the 12th September. I received a text on the 28th August asking if I would be interested in a job in a sterile production line, I replied yes. I got a text back saying "I am holding a session next week and will give you more details. What is your surname" I replied with "Thanks. My surname is: ****" text back from ingeus said ""Thanks I will contact you shortly" Well almost a week has now passed, I have another real interview for a different factory job tomorrow at the ingeus office they called me to tell me a
  8. I spoke to the team at knowhow in sheffield today on the issue of my broken laptop. To cut a long story short I spoke to an operative who was in effect acting as a go between, relaying info to her manager then back to me. An issue came up regarding collection of the product and I asked to speak directly with her manager. A man came on the phone and announced himself as "chris". He then proceeded to be very rude, talking over me, being extremely agressive and bombastic, he would not listen to my case and just kept repeating the same phrase ov
  9. I missed my last payment - I just overlooked it got a letter dated 28 August saying Overdue Account: £48.55. If you don't pay in full, we may pursue you in the courts and add £65 for legal costs and fees. We will register defaults with CRAs and "impact" your ability to gain credit, etc. [English is not their strong point - impact is not a verb.] Phone us to agree a solution to this "serious issue", etc. I can pay, and will pay, but I feel the rude and aggressive tone deserves a response. I'm considering delaying payment until 28 September and writing t
  10. Okay, this is what happened - Apologies if it's a bit long! I phoned my GP Surgery to see about getting a prescription renewed and the Nurse said she would 'squash me in' to see a certain GP - ''....but he won't be pleased at having an extra one....'' (her words). So, the minute I walked through his door, I sensed he wasn't in a good mood (at having an extra patient maybe?) Boy was I right! I quickly spoke about my repeat prescription review - I didn't want to take up too much of his time and then when he said '' is there anything else...'' I mentioned that I might
  11. My mum is the sweetest lady ever and would never hurt a fly.. the other day she came back home after a doctors appointment and was extremely upset as the GP she had seen was out right rude! She had voiced her worries and problems about her multiple symptoms and the GP barley spoke.... She was talking about some quite personal issues when he interrupted her and said "maybe a blood test will quite you about all these silly problems you've been blabbering on about!" Should a GP be allowed to say stuff like that? is there some way this issue can be addressed? apparently hes always like
  12. I wanted to purchase an Apple laptop and the sales person sold the benefits of the apple warranty and after care so I agreed to purchase that along with a dslr camera,total cost £1700. This took far to long to process for a start only to get all the way through for their till to take the money from my account and then reverse the payment because the serial number didn't match Apples records. The assistant tried again, this time the payment was declined because they had already taken the money which takes between 7-10 working days to go back on my card. A further hour talking to my
  13. hi there am posting for a friend for some advice on how to deal with a complaint to sky. a friend of the family is disabled and lives in a very remote village as in there is only 1 shop (no paypoint facility) 1 post office, 1 pub etc.. you get the picture... anyway she has sky has had for over 9 years and never had any problems no late bills. no cut off etc.. anyway this month her paper bill arrived late on receiving paperbill she went straight to the post office and paid it as would normally do. ( she doesnt do banks as she doesnt trust them) however when she got up he next day sky had i
  14. Had to make a complaint today regarding one of their drivers who blocked 3 drivers in 2 directions rather than simply backing straight up. When I put the window down in my car to ask him what he was doing, he just stared at me and then waived with a smirk on his face when I drove through a very tiny gap in order to prevent any further hold ups for the 2 other cars. Deliberantly obstructive, disrespectful, rude and ignorant. :???:
  15. Hellooo I am currently a first year student and have got myself into a bit of a pickle. HSBC - £500 overdraft Nationwide - £400 overdraft Wonga - £131 due on the 29th Feb Toothfairy - £466 due on the 4th. The HSBC and Wonga are not urgent as I am planning to pay the overdraft off during summer (I will be working full time again). I am managing to lived within the Nationwide overdraft. I currently work part time so will be able to pay the Wonga. The problem is with Toothfairy. Unforseen circumstances (problem with student loan and rent payments) mean that there is no way
  16. I have an issue with EMO Oil ( A division of Shell), on which I would like comments please. I had a standing order arrangement with EMO Oil and the agreement was that they would replenish my tanks as they believed that we were using the oil - which suited fine. In December they raised my monthly direct debit from £60 a month to over £200 a month without warning. At this time we contacted them, asking for the reason for the increase and telling them that we did not want to continue on this basis. They said that this was fine and that they would amend their records. On Tu
  17. I used to be a regular shopper at Tesco, but their arrogance, dismissive attitude in response to a long standing complaint drove me away, and, not to knock those who do work very hard to ensure a shopping trip is pleasant, the managers I encountered were just a pain to deal with. Power trips galore, arrogance alley, and just plain rude is all I can say about them. It should also be mentioned that although it was a long time ago now, I worked for them for a month and my supervisor was on power mode all the time she had a suit jacket on. She left shortly after I did.
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