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I have an issue with EMO Oil ( A division of Shell), on which I would like comments please. I had a standing order arrangement with EMO Oil and the agreement was that they would replenish my tanks as they believed that we were using the oil - which suited fine. In December they raised my monthly direct debit from £60 a month to over £200 a month without warning. At this time we contacted them, asking for the reason for the increase and telling them that we did not want to continue on this basis. They said that this was fine and that they would amend their records. On Tuesday this week we received an unwanted delivery of oil from EMO and when we contacted them to tell them we did not want this as we were moving house, they said that we have never contacted them and they told my wife she was lying. Naturally, my wife got upset and angry and, unfortunately, she fired back. I have spoken to the "customer service" team at EMO this morning, and the belligerence and attitude of the person I spoke to was unbelievable. Basically, she called my wife a liar, and said that we had never made a call. When I challenged this, politely I may add, she told me she was not interested in talking to me any more and was going to terminate the call - which she did!!!! She further added that no-one had called and that it was "tough on us" and we should have written in - which we were not advised to do. she backtracked with my wife yesterday, and said that we did not call on the 4th December but we did call on the 11th?!!!!! - who is the liar? Has anyone had experience of this kind of practice? What can I do? They are quoting £300 to remove the oil we do not want and other than that it appears we do not have a leg to stand on? Is this how any customer should be treated? Is it because they believe they are all powerful, and can do and charge what they like? HELP!!!!!